Toll House Hotel Los Gatos

Hotels
8.5 (424 reviews)
140 South Santa Cruz , Los Gatos , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Cons:
Dated room quality
Limited amenities

Categories

Cleanliness
8.64
The property was clean and well-maintained, but cleanliness issues were noted in some rooms.
Service
9.61
Staff were accommodating and friendly, providing good service during the stay.
Location
9.65
Great location, ideal for accessing nearby shops, restaurants, and event venues.
Room Quality
7.6
Rooms are dated and some facilities need maintenance, which impacted the overall experience.
Amenities
8.13
Amenities were minimal and some guests felt they were not worth the price, especially food and beverage options.
Value for Money
8.09
Considered overpriced for the offered amenities and condition of the hotel.
Food and Beverage
7.14
Restaurant was closed, and the bar was not open every day, affecting the dining experience.
Overall Experience
9.11
Overall, guests had a pleasant stay, but with some notable issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:11

Property Description

Luxurious Accommodations

Indulge in a stay at our downtown Los Gatos hotel, where modern rooms feature flat-screen TVs, complimentary WiFi, and stunning views from private balconies or semi-private patios.

Fine Dining Experience

Savor exquisite Italian cuisine at Due Dieci Restaurant, conveniently located on-site. Enjoy dinner service Tuesday through Saturday in a sophisticated and inviting setting.

Convenient Location

Explore nearby attractions such as the HP Pavilion, Vasona Lake Park, and San Jose Mineta International Airport, all just a short distance away from The Toll House.

Experience luxury and convenience at its best - book your stay today at The Toll House for an unforgettable getaway.

Important information:

Please note: This is a dog-friendly only property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 424 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 9.11
K
Kathy • couple • us
5
Won’t be going back
Pros:

The property was just

Cons:

I asked for my room to be clean the floors to be mopped. They were filthy. I mopped the floor myself and sent it down to house cleaning, and they tried to give me a different story. I asked to speak with a manager who never contacted me. The first room they put me and had Cheerios on the floor glitter in the chair and the fan to the air conditioner would not shut off. The beds are hard as rocks.

2026-06-06 • via Nuitee
T
Tyrone • extended_group • us
9
2026-06-06 • via Nuitee
E
Ellen • couple • us
8
2026-06-04 • via Nuitee
K
Kimberly • couple • us
3
We won’t stay here again. We’ve stayed here several times, but the smell ruined our stay.
Pros:

The location is nice

Cons:

Our room smelled terrible. There was some type of deodorant or air freshener that made the room uncomfortable. It was so strong and never went away.

2026-06-01 • via Nuitee
E
Elena • couple • us
4
Cons:

Bathroom smelled like mildew. Very dated.

2026-05-31 • via Nuitee
V
Veronica • family_with_children • us
10
2026-05-26 • via Nuitee
T
Thomas • solo_traveller • us
8
Pros:

Very clean hotel. Great location.

Cons:

The hotel is beginning to show wear. This could be a red flag. A five star hotel that lets basic maintenance slip could be a sign of financial insolvency.

2026-05-23 • via Nuitee
P
pax008 • Family • Chicago, Illinois
2
Location > expectation
Pros:

Over $700 for one night, for a room billed as an “executive king” which was smaller than a dorm room. Paint bubbling, discolored and eroded in bathroom, tiles not matching, shower head loose in poorly cut hole, screws hanging on by a thread, overall hasty work patching issues. Kick rocks if you think you can check in a hour early, want to go to the bar before 5p? Not an option. Do want a random guest leaning on your “balcony space” chilling directly outside your room window? They’ve got that. How about a packed house for weddings and guests screaming till 1am? They have that too.
Trust me, I’ve stayed at way worse, but for the price you would expect, among other things, your towels to not, overwhelmingly, smell of bleach. (I guess they’re clean though right.) This place deserves better. So do you. If you can get it for $200 a night; sure, that makes sense, the location is simply ideal. Anything more though in terms of price, enter with zero expectations and you won’t be disappointed.

2026-05-06 • via Tripadvisor
D
Del Bene • couple • us
7
Ideal location in lovely Los Gatos. Convienent.
Pros:

Location

Cons:

Restaurant open past 8:00 pm. Arrived hungry and struggled to find open restaurant nearby. No room service available either. No microwave in room.

2026-05-06 • via Nuitee
E
Elissa • solo_traveller • us
10
2026-05-05 • via Nuitee
A
Ann • family_with_children • us
6
Ok
Pros:

Location

Cons:

Dated

2026-04-26 • via Nuitee
K
Kelly Pirtle • solo_traveller • us
8
Pros:

Location was fantastic

Cons:

Beds were not comfortable. Only decaf coffee in the fridge room

2026-04-24 • via Nuitee
M
MICHAEL • extended_group • us
10
2026-04-19 • via Nuitee
S
Samantha • couple • gu
8
2026-04-19 • via Nuitee
E
Erika • family_with_children • us
9
Hotel is in a good location. Walkable to everything. Quiet for good rest at night. Friendly staff.
2026-04-16 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-04-14 • via Nuitee
V
Vanessa • family_with_children • fr
5
Pros:

Gute Lage, schöner Ort Los Gatos.

Cons:

Das Zimmer war den Preis leider nicht wert. Dreckige Wand und Teppich. Müsste insgesamt renoviert werden.

2026-04-12 • via Nuitee
V
Veronica • couple • us
8
Very pleasant staff and comfortable rooms
Pros:

Location, large rooms, peaceful

Cons:

Dated, restaurant/bar closed but I think applying for full license. When it did open very friendly woman working the bar.

2026-04-02 • via Nuitee
O
Owen • extended_group • gb
2
Nude aggressor not removed from hotel after harassing my colleague
Pros:

Good location. Los gatos is a lovely town

Cons:

I (female) and my colleague (also female) stayed here during a work trip. The hotel put us on separate floors (going forward I will request neighbouring rooms). On the third night of our stay my colleague was going back to her room at 10pm when confronted with a nude man in the corridor. He followed her to her room and tried to open her door behind her. After unsuccessfully trying her door and the doors next to her, he pushed a $20 dollar bill under her door.

My colleague rang reception. Reception did not phone the police, they offered 1. Her to move rooms and 2. To move which floor this man was staying on. (So potentially onto a floor with other single women). This man was allowed to stay at the hotel for the rest of the night. The next morning we were told it was ok because his reservation was for only one night so he had now checked out and was banned from the hotel.

To be honest this was a terrible experience and the hotels response concerns me. After we pushed them to they did raise a police report on our behalf (we are not from the USA and were due to leave in a few days). However this story could have gone a lot lot worse.

Additionally I found my balcony door (second floor room) left unlocked after the cleaners had been.

Additionally our rooms were only cleaned once during our stay

2026-03-23 • via Nuitee
T
tonycrescimanno • NONE
10
Location
Pros:

Perfect location for our needs in the San Jose area. We always stay at the Toll House when we are visiting. Close to great restaurants, shopping and entertainment.

2026-03-12 • via Tripadvisor