Toll House Hotel Los Gatos

Hotels
8.5 (391 reviews)
140 South Santa Cruz , Los Gatos , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Cons:
Dated room quality
Limited amenities

Categories

Cleanliness
8.64
The property was clean and well-maintained, but cleanliness issues were noted in some rooms.
Service
9.61
Staff were accommodating and friendly, providing good service during the stay.
Location
9.65
Great location, ideal for accessing nearby shops, restaurants, and event venues.
Room Quality
7.6
Rooms are dated and some facilities need maintenance, which impacted the overall experience.
Amenities
8.13
Amenities were minimal and some guests felt they were not worth the price, especially food and beverage options.
Value for Money
8.09
Considered overpriced for the offered amenities and condition of the hotel.
Food and Beverage
7.14
Restaurant was closed, and the bar was not open every day, affecting the dining experience.
Overall Experience
9.11
Overall, guests had a pleasant stay, but with some notable issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:11

Property Description

Luxurious Accommodations

Indulge in a stay at our downtown Los Gatos hotel, where modern rooms feature flat-screen TVs, complimentary WiFi, and stunning views from private balconies or semi-private patios.

Fine Dining Experience

Savor exquisite Italian cuisine at Due Dieci Restaurant, conveniently located on-site. Enjoy dinner service Tuesday through Saturday in a sophisticated and inviting setting.

Convenient Location

Explore nearby attractions such as the HP Pavilion, Vasona Lake Park, and San Jose Mineta International Airport, all just a short distance away from The Toll House.

Experience luxury and convenience at its best - book your stay today at The Toll House for an unforgettable getaway.

Important information:

Please note: This is a dog-friendly only property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 391 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 9.11
C
Cioffi • extended_group • us
8
Pros:

Location and staff

Cons:

Gym

2026-02-10 • via Nuitee
J
Jef • solo_traveller • gb
7
The hotel met my expectations.
Pros:

The property was great.

Cons:

Air conditioners were too loud. Not only the air conditioner in my room but you could here other rooms as well.

2026-01-19 • via Nuitee
K
Kathy • extended_group • us
10
2026-01-13 • via Nuitee
V
Vanessa • couple • us
9
2026-01-05 • via Nuitee
A
Ashley • couple • us
9
Quiet getaway
Pros:

Great location, walking distance to everything. Quiet and pleasant

Cons:

The tavern was closed the entire time during our stay

2026-01-04 • via Nuitee
J
Javaneh • couple • us
10
Great stay as always! Location is perfect for shopping n food
Pros:

Friendly staff and location

Cons:

Slightly outdated rooms
Wish there was a hot tub

2026-01-02 • via Nuitee
M
Majid • solo_traveller • ca
2
Staff was great, hotel is in need of a major help especially being part of Los Gatos. I don’t think anyone from around t
Pros:

It was understaffed, but the staff that was there was very kind and welcoming and accommodating.

Cons:

I think the beds were extremely old. There was stains everywhere in the room. The furniture was very old. Everything just seemed old and outdated. The restaurant inside the facility was not even open.

2025-12-20 • via Nuitee
G
Graham • solo_traveller • gb
10
2025-12-07 • via Nuitee
L
Lorraine • couple • us
9
Great Stay for Los Gatos
Pros:

Comfortable and covered all the essentials

Cons:

Microwave

2025-11-14 • via Nuitee
S
Sonybee • solo_traveller • us
10
2025-11-04 • via Nuitee
B
Blagovest • solo_traveller • bg
10
2025-11-02 • via Nuitee
V
Vern • family_with_children • us
10
Location is close to Mountain Winery
Pros:

Property was clean and located within the venue we were attending

Cons:

N/A

2025-10-30 • via Nuitee
S
silvia • family_with_children • it
6
Pros:

Posizione

Cons:

Ambiente un po' datato

2025-10-29 • via Nuitee
R
Roberts • couple • us
9
2025-10-27 • via Nuitee
L
Lynnette • couple • us
10
2025-10-22 • via Nuitee
R
Raiter • family_with_children • us
10
2025-10-09 • via Nuitee
L
LuAnn
6
Toll House Hotel Los Gatos
Pros:

Rooms are very small older hotel that has had some remodeling done. charged a resort fee but the bar was closed there was no restaurant (they say they have dinner service but we were there at 6pm no dinner noted) First night there bar had a private party of about 20 people but the whole bar area was inaccessible the courtyard was closed no breakfast coffee and apples! just what was the resort fee for???

2025-10-07 • via Nuitee
V
Vadim
10
Pros:

quiet place

2025-10-07 • via Nuitee
J
Jonathan • couple • gb
5
2025-10-05 • via Nuitee
S
Scott • partner
6
Pros:

Bar and restaurant were never open. Place needs a complete update. Location and lack of other options is saving hotel.

2025-10-04 • via Nuitee