Hyatt Centric Santa Clara Silicon Valley

Hotels
•
Hyatt Centric
8.7 (746 reviews)
3100 Lakeside Drive , Santa Clara , us
+1 408-748-9800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Modern facilities
Cons:
Overpriced breakfast
Elevator issues
Noise from the freeway

Categories

Cleanliness
8.7
Hotel is clean and rooms are updated.
Service
9
Staff were friendly and helpful.
Location
8.7
Location is ideal and convenient.
Room Quality
8.9
Rooms are modern and well-maintained.
Amenities
8.7
Pool area and restaurant are nice.
Value for Money
8.5
Breakfast was overpriced, but overall stay was worth it.
Food and Beverage
8.2
Food was average; breakfast was disappointing.
Overall Experience
8.9
Overall a great stay; would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:11

Property Description

Convenient Location: Situated minutes away from tech giants and Silicon Valley's cultural hub, Hyatt Centric Santa Clara Silicon Valley offers easy access to key destinations like San Jose, Cupertino, and Palo Alto.

Luxurious Amenities: Enjoy fine dining at our on-site restaurant, relax by the swimming pool or fire pits in our scenic outdoor courtyard, and savor breathtaking views of Silicon Valley from your suite.

Nearby Attractions: Explore popular sites such as California's Great America and Levi Stadium during your stay at our hotel.

Experience the best of Silicon Valley at Hyatt Centric Santa Clara Silicon Valley. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8.7
Based on 746 reviews
Cleanliness: 8.7
Service: 9
Location: 8.7
Room Quality: 8.9
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 8.2
Overall Experience: 8.9
H
Holmes • couple • us
5
Bad customer service upon checking in.
Pros:

Bed was comfy. Room was clean.

Cons:

Check in was not good. Front desk staff ignored me and another person cut in front of me and was checked in while I stood there waiting. Then my room was not ready even though it was after 4:00 pm. This created an issue and I had to use another guests room to change for an event.

2026-08-07 • via Nuitee
R
Residential Facilities • family_with_children • us
10
It was very quiet place and we feel very comfortable
Pros:

Fair but the restaurant might need quality control

Cons:

Customer service

2026-08-03 • via Nuitee
Y
Yonathan • solo_traveller • us
10
Great place to stay in San Francisco area
Pros:

Installations were modern and staff was very friendly

Cons:

All good

2026-07-19 • via Nuitee
L
LUISA • solo_traveller • co
10
2026-07-17 • via Nuitee
L
LUISA • extended_group • co
10
2026-07-17 • via Nuitee
J
Jose • solo_traveller • us
9
2026-07-16 • via Nuitee
D
Dwight • family_with_children • us
10
The property was very nice. The rooms are very spacious. One of the best showers ever
Pros:

We did not have breakfast during our stay at the hotel

2026-07-13 • via Nuitee
Y
yellu • Business • Atlanta, Georgia
6
Good location
Pros:

Good location.
Friendly staff
low noise level
Poor Heating system in the rooms - not great for sleeping because of dry heat
This has been my experience over several stays.

2026-07-10 • via Tripadvisor
D
Devrim • solo_traveller • us
1
2026-07-07 • via Nuitee
S
SFNica • NONE • Oakland, California
10
Better than expected.
Pros:

The experience was better than expected. The hotel looked brand new even though it has been around for about 2 decades. The staff was friendly, everything was impeccably clean, the gym was very nice, and the pool area very inviting. I would not really recommend the food menu (it seemed limited to me), but the bar was nice. There are nearby shops and coffee-houses to help pass the time.

2026-07-06 • via Tripadvisor
K
Kenneth • family_with_children • us
10
Such a fun quick getaway. Clean hotel and friendly staff!
Pros:

We loved how’d clean the property was and staff was friendly!

Cons:

Nothing to complain about

2026-07-02 • via Nuitee
Y
Yasin • extended_group • tr
5
2026-06-28 • via Nuitee
L
Lilian • couple • py
10
2026-06-24 • via Nuitee
A
abdelqadert2024 • Family
2
Disgraceful Management : Extorted Cash Fee on a Free Award Stay During Emergency
Pros:

Zero empathy! Charged full cash rate for a missed award stay during a family emergency.

I had a room booked here using a World of Hyatt Free Night Award. Due to a sudden family emergency, I was unable to make the stay. I proactively offered a fair compromise: let the hotel keep and forfeit my free night certificate so they were still compensated, and waive the cash penalty.
Local management flatly refused. They chose to charge my credit card the full, expensive cash rate out-of-pocket for a stay that was supposed to be completely free.

To make matters worse, front desk staff gave me the runaround on the phone, claiming a manager wasn't available when they actually were.

This property cares far more about squeezing a quick cash fee out of an empty room than they do about human empathy or customer loyalty. Avoid this hotel.

2026-06-21 • via Tripadvisor
H
Huseyin • extended_group • us
1
It was like a nightmare I I woke up at 5 a.m. with the door noise from the next room
Pros:

Nothing

Cons:

It’s a very simple for party and stuff are not kind although it was almost 3 PM. They didn’t allow us to check in. They said before 4 o’clock you cannot check in that’s true and for one hour they ask another $50 which is weird although we have three rooms and there is availability. They didn’t check in us until four and they were very rude. I will never stay there. Also room walls are very tiny. It’s not comfortable. They watch too much noise from the highway. Take a chance and go somewhere else. Do not stay in this hotel.

2026-06-21 • via Nuitee
D
Das • couple • au
10
2026-06-21 • via Nuitee
M
Mahmut Sami • solo_traveller • tr
1
The worst experience I've ever had in my life
Cons:

I made a reservation for June 18–20; I paid for it at 1:00 a.m. on June 19 via Booking. The hotel sent me a message through Booking stating that my reservation had been confirmed. Booking sent a notification stating that I did not need to pay any fees at the hotel. I arrived at the hotel at 4:00 a.m. on June 19, and the receptionist, a woman named Mylette, told me my reservation had been canceled and demanded $515 from me. I showed her the receipt proving I had already paid. I told her I had already paid and didn’t need to pay again. But she insisted that I had to pay. I drove here from Los Angeles; I’ve been awake for 24 hours, and they wouldn’t let me into the hotel, so I had to spend the day in my car. This was the worst treatment I’ve ever experienced in my life. I will never, ever stay at a hotel with such disgraceful customer service again, and I strongly advise you to stay away from this hotel. The hotel is a complete disaster in every way.

2026-06-21 • via Nuitee
5
533mahmutsamig • Solo travel • Istanbul
2
The hotel with the worst customer service I've ever seen
Pros:

I made a reservation for June 18–20; I paid for it at 1:00 a.m. on June 19 via Booking. The hotel sent me a message through Booking stating that my reservation had been confirmed. Booking sent a notification stating that I did not need to pay any fees at the hotel. I arrived at the hotel at 4:00 a.m. on June 19, and the receptionist, a woman named Mylette, told me my reservation had been canceled and demanded $515 from me. I showed her the receipt proving I had already paid. I told her I had already paid and didn’t need to pay again. But she insisted that I had to pay. I drove here from Los Angeles; I’ve been awake for 24 hours, and they wouldn’t let me into the hotel, so I had to spend the day in my car. This was the worst treatment I’ve ever experienced in my life. I will never, ever stay at a hotel with such disgraceful customer service again, and I strongly advise you to stay away from this hotel. The hotel is a complete disaster in every way.

2026-06-19 • via Tripadvisor
T
ThoughtfulGourmet • NONE • San Francisco, California
4
Nice Staff, Terrible Sound Effects
Pros:

We chose a hotel close to Levi's Stadium – we planned to attend a World Cup game in the morning. Our hotel room was clean and staff was pleasant and accommodating. But the room is beyond noisy. The hotel abuts a highway and many of the rooms only have single-pane windows. You can hear every single sound coming from the highway. These sounds are amplified by the interior courtyard (where there is a nice pool) which acts as a bouncy wall for the highway noises. Neither my husband or I managed much sleep.

Bring your strongest ear plugs, even for sitting on the couch or brushing your teeth. The noise is truly terrible.

2026-06-16 • via Tripadvisor
D
Departure07450595220 • Business
4
Below average experience
Pros:

Hotel room is clean and the bathroom is good. Only thing is that the bathroom is small and it doesn't have a bath.tub. The elevator malfunctioned on day 2 and was never fixed. 2 thread mills are not working and we're not fixed. Swimming pool is very small.

2026-06-15 • via Tripadvisor