Quality Inn & Suites Hagerstown

Hotels
•
Quality Inn
6 (238 reviews)
920 DUAL HWY , Hagerstown , US
+1 301-739-9050

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Very comfortable beds reported by multiple guests
Some rooms described as clean
Shampoo/conditioner provided in rooms
Convenient location for some (near Sheetz)
Some guests (families) enjoyed the breakfast and coffee
Cons:
Serious cleanliness issues: filth, odors, cockroach reported, blood/urine noted
Minimal or poor-quality breakfast (chemical juice, limited choices)
Poor maintenance: humidity, stains, plastered holes, broken appliances
Unhelpful or inconsistent handling of complaints/refunds by staff
Amenities problems: closed pool, dirty Keurig, congested parking, sketchy surroundings

Categories

Cleanliness
2
Many reports of serious cleanliness issues: visible filth, strong odors (weed, smoke, chemical), humidity/mildew, a found cockroach, blood and dried urine reported in a room. Overall cleanliness is a major problem.
Service
7
Service is inconsistent: some guests noted routine front-desk interactions (though glass barrier made communication harder), while others reported unhelpful handling of complaints and refusal to refund. Generally functional but unreliable.
Location
6.5
Mixed feedback: some found the location convenient (near a Sheetz and suitable for short trips), while others described the area as sketchy and raised safety concerns. Average location convenience is moderate.
Room Quality
8
Beds were frequently described as very comfortable and rooms were clean in some stays; however there were isolated issues (stains on covers, unpleasant odors in some rooms, humidity). Overall room comfort is relatively high due to bedding quality.
Amenities
4
Amenities are limited or poorly maintained: minimal breakfast offerings, Keurig/coffee supplies dirty or missing, pool closed, and other maintenance issues reported despite small positives like provided shampoo/conditioner.
Value for Money
7.5
Perceived value is mixed but leans positive for some guests due to low price and comfortable beds; however, several guests felt the property quality did not match the cost once they arrived.
Food and Beverage
4
Breakfast experiences varied but skew negative: several reports of minimal or low-quality offerings (chemical juice, mini cakes), though a few guests (kids) enjoyed the breakfast. Overall F&B is below average.
Overall Experience
9
Highly polarized stays: some guests had short, pleasant stays (comfortable beds, basics met), while many others experienced severe problems (cleanliness, odors, pests). The overall score here reflects an aggregate weighting of the mixed reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location near Arts and Entertainment District

Located near the vibrant Hagerstown Arts and Entertainment District, our Comfort Inn & Suites hotel offers easy access to the Maryland Theatre and year-round performances. Guests can also enjoy local attractions like the Hagerstown Roundhouse Museum and Antietam Battlefields.

Newly Renovated Rooms and Amenities

Experience comfort and convenience in our newly renovated rooms equipped with modern amenities such as flat-screen TVs, free high-speed Wi-Fi, and a complimentary hot breakfast with waffles. Relax in our fitness area or unwind in rooms featuring plush pillow-top mattresses and in-room appliances.

Business-Friendly Services and Guest Laundry

For business travelers, we offer copy and fax services, along with a guest laundry facility. With free parking and a non-smoking environment, our hotel ensures a pleasant stay for all guests.

Book your stay at our Comfort Inn & Suites hotel for a memorable experience in Hagerstown!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6
Based on 238 reviews
Cleanliness: 2
Service: 7
Location: 6.5
Room Quality: 8
Amenities: 4
Value for Money: 7.5
Food and Beverage: 4
Overall Experience: 9
D
Davis • couple • us
6
My stay was still pleasant in spite of the location.
Pros:

The breakfast was good. The room was clean.

Cons:

I wasn't a big fan of the location. It was a little sketchy.

2026-10-31 • via Nuitee
Y
yesika • family_with_children • us
1
2026-10-22 • via Nuitee
H
Heflybower • solo_traveller • us
7
For the price, the room was clean and the bed extremely comfortable. Not many choices for breakfast.
Pros:

The bed was super comfortable, the room was very clean

Cons:

It could use some updating. There were holes plastered over very poorly done. Breakfast was minimal.

2026-10-10 • via Nuitee
S
Sally • couple • us
8
2026-10-09 • via Nuitee
M
MARY HELEN • couple • us
7
Pros:

Beds super comfortable

2026-10-08 • via Nuitee
A
Anita • couple • us
1
We didn't
Cons:

This place is a dump! As soon as we saw it, we cancelled the reservation. The pix on the internet are very deceiving!

2026-10-07 • via Nuitee
L
Lynn • couple • us
3
Price seemed good when booking, but after seeing the property I would have canceled if I could.
Pros:

Location was fine

Cons:

Outside and inside were in poor shape and the room had an unpleasant odor to it.

2026-09-01 • via Nuitee
N
Nadine • couple • fr
5
Cons:

Humidity in the room, bad smell and chemical breakfast ( juice and mini cakes ),

2026-08-20 • via Nuitee
B
Bambie • family_with_children • us
7
The hotel was just what we needed for a short family trip.
Pros:

The room was nice. The beds were comfortable to sleep in. My kids loved the breakfast. It was nice to have the shampoo and conditioner in the shower, it was one thing I didn't need to bring with me when packing for four people.

Cons:

I think the covers on the bed, need to be replaced. Ours had a paint stain on them, which was fine, but some people may be more pickier than our family. The glass at the front desk made it difficult to hear the staff. Parking lot was very congested, with big trucks and construction stuff. We could not park near the hotel, so maybe have the bigger vehicles park around back.

2026-07-14 • via Nuitee
A
Austin • family_with_children • us
1
DONT DO IT, unless you want cockroaches in your bags or on you.
Cons:

It definitely doesn’t look like the photo anymore. It is outdated. It smells like nothing but weed. We found a cockroach in our room. We told the staff as we were to be there two nights because we were here for a softball tournament and wanted a refund for the second night as we went to stay elsewhere and the lady told me she couldn’t she’s never had complaints of bugs in this room that she could change our room. We said no thank you as if one room has them they all do.

2026-07-13 • via Nuitee
A
arkadius1978 • solo_traveller • us
3
2026-07-12 • via Nuitee
B
Blair • solo_traveller • us
7
2026-07-12 • via Nuitee
D
Daniel • family_with_children • us
7
2026-07-10 • via Nuitee
H
Holly • couple • us
1
Terrible. We didn’t even end up staying and left within an hour and a half of checking in.
Pros:

It was in a convenient area with a sheetz close by

Cons:

It was awful. We didn’t even stay and the hotel wouldn’t refund us. It smelled like cigarettes and liquor in the entire hotel, hallway and all. There was blood drops on the desk in the room, and on the wall next to the sink and the bed sheet. The toilet had dried pee drips on It. It was dimly lit. I wouldn’t touch the shower with a ten foot pole. There were rat traps everywhere outside. The whole place is filthy. We checked in at 9:45pm and checked out at 11pm. Staff claimed we were there for “three hours” and wouldn’t refund us. Paid for another room at the competitor up the street and it was only $30 more for a very nice hotel instead.

2026-07-09 • via Nuitee
S
smith • solo_traveller • us
8
quiet and pleasant.
Pros:

bed was comfortable and a/c unit is quiet enough that it doesn't keep you awake not much of a breakfast eater but coffee was very good.

Cons:

hair dryer had broken switch and was unplugged,......it turned on when I plugged it in but the broken switch got hot inside the handle resulting in the handle being deformed by the heat so I stopped using it and mentioned it to management when I checked out. only other pick is that I had hoped for a larger screen tv.

2026-06-27 • via Nuitee
A
Andrew Gilliam • family_with_children • us
10
Clean quite and nice people
2026-06-26 • via Nuitee
6
681bernih • Family
2
Omfg.
Pros:

The smell of the place. Oooooofffff.
Hallways are 100° degrees' ' humidity drips from the walls.
The website offered breakfast but dont ask. Not there but wouldnt eat if it were.
No coffee, cups or condiments in the rooms and Keurig was dusty and dirty.
Seemed like a scene straight out of Z Nation with tweakers roving the grounds.
Not going back for sure.
Once you make it to your room stay there. The pool is closed and walk the grounds at your own risk.
Stay away. Spend a few more $$.

2026-06-18 • via Tripadvisor
N
Nasreddine • extended_group • ca
3
2026-06-17 • via Nuitee
S
Stig • couple • dk
3
Kommer der ikke igen
Pros:

Beliggenhed

Cons:

Morgenmaden, madrasserne alt for bløde, ikke rent, faciliteterne, utroligt meget larm fra aircondition

2026-06-10 • via Nuitee
T
Teresa • couple • us
1
2026-06-08 • via Nuitee