Quality Inn & Suites Hagerstown

Hotels
•
Quality Inn
8 (343 reviews)
920 DUAL HWY , Hagerstown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean room
Cons:
Bugs and cleanliness issues
Limited breakfast options
Outdated facilities

Categories

Cleanliness
6.08
Numerous complaints regarding bugs and dirt; cleanliness is a major issue.
Service
9.05
Staff were friendly and accommodating; standard quality for this hotel tier.
Location
9.09
Conveniently located but with a slightly uncomfortable environment.
Room Quality
7.04
Some rooms were clean, but facilities were outdated and had issues.
Amenities
8.07
Breakfast choices were limited, but accessible parking was noted.
Value for Money
8.03
Some patrons felt the quality did not meet expectations for the price.
Food and Beverage
7.58
Breakfast had limited choices; needs improvement.
Overall Experience
9.05
Mixed reviews balance out; some positives amidst significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:53

Property Description

Convenient Location near Arts and Entertainment District

Located near the vibrant Hagerstown Arts and Entertainment District, our Comfort Inn & Suites hotel offers easy access to the Maryland Theatre and year-round performances. Guests can also enjoy local attractions like the Hagerstown Roundhouse Museum and Antietam Battlefields.

Newly Renovated Rooms and Amenities

Experience comfort and convenience in our newly renovated rooms equipped with modern amenities such as flat-screen TVs, free high-speed Wi-Fi, and a complimentary hot breakfast with waffles. Relax in our fitness area or unwind in rooms featuring plush pillow-top mattresses and in-room appliances.

Business-Friendly Services and Guest Laundry

For business travelers, we offer copy and fax services, along with a guest laundry facility. With free parking and a non-smoking environment, our hotel ensures a pleasant stay for all guests.

Book your stay at our Comfort Inn & Suites hotel for a memorable experience in Hagerstown!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 343 reviews
Cleanliness: 6.08
Service: 9.05
Location: 9.09
Room Quality: 7.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 9.05
K
Katie • couple • us
1
I will never be back.
Pros:

It’s quiet despite being off dual highway

Cons:

There was a terribly pungent odor of marajuana. It came under the doors - literally everywhere! This is a no smoking hotel, that should be for all inhalants, not just cigarettes.

Additionally the bedding, carpet, even pillows were old and disgusting.

2026-04-21 • via Nuitee
D
Dorset • couple • us
5
2026-01-31 • via Nuitee
B
Brian • extended_group • us
7
2026-01-19 • via Nuitee
M
Marko • extended_group • us
8
2026-01-19 • via Nuitee
S
susan • couple • us
9
Pros:

Room was clean, beds were comfy, breakfast was decent

2026-01-19 • via Nuitee
A
Anthony • couple • us
10
2026-01-11 • via Nuitee
L
Lauren • solo_traveller • us
1
Bugs .. gross
Pros:

Nothing

Cons:

Bed bugs and roaches

2026-01-03 • via Nuitee
W
Webber • family_with_children • us
1
Pros:

Absolutely nothing it was disgusting

Cons:

I should have took pictures but I'm not that type of person I didn't even want to leave a review but it keeps asking me to so I'm going to because that place was disgusting there was roaches two or three of them and it looked to be blood stains on the comforter's walls curtains there was a hole in the bathroom wall it was grimy looking me and my kids couldn't even sleep with the blankets luckily I brought my own I've never had to leave a review or say anything about a hotel before this was the worst hotel I've ever stayed in it's worse than motel 6 motel 8 and all the rest of the cheaper hotels this one was disgusting I would never stay there ever I would rather sleep outside

2026-01-01 • via Nuitee
J
Jason • family_with_children • us
1
Pros:

Nothing

Cons:

Not friendly

2025-12-26 • via Nuitee
C
Catherine • solo_traveller • us
6
Pros:

First floor room convenient. Handicap parking

Cons:

The bathroom didn’t have a roll/walk in access. It has a tub and I can’t use a tub. Disappointed.

2025-11-24 • via Nuitee
R
Rose-Heim • couple • us
7
Cons:

Smell os smoke in hall that smelled in room

2025-11-15 • via Nuitee
B
Brian • family_with_children • us
10
Pros:

Room was very clean

Cons:

Nothing

2025-11-15 • via Nuitee
P
Penny • couple • us
3
Not a nice place to stay
Pros:

I didn't.

Cons:

the halls smelt POT/WEED and was full smoke. It seeped into our room and i had to call the front desk to complain. Then in the middle of the night people were loud and yelling causing my dog to bark and they kept annoying my dog.

2025-11-13 • via Nuitee
N
Nicewarner • couple • us
6
It was non-eventful.
Pros:

Property was conveniently located and a reasonable rate.

Cons:

There was a terrible odor/smell throughout the entire hallway and room. We couldn’t identify the source but I am thankful I used a bipap machine which filtered out the smell.

2025-10-31 • via Nuitee
R
Rhonda • couple • us
5
Worked for a very short overnight stay.
Pros:

Location to where I needed to be. Bed was comfortable.

Cons:

In a parking lot with a liquor store which had individuals hanging out. Limited parking due to tractor trailer parking.
Pot smokers in hotel. Outside needed to be cleaned up. The shower was very outdated, didn’t even use it. TV wasn’t much bigger than my computer screen. Would not recommend for a woman staying by herself.

2025-10-24 • via Nuitee
S
Sherri • couple • us
10
Pros:

The room was clean and the staff was super nice.

Cons:

Breakfast. Not enough choices.

2025-10-23 • via Nuitee
T
Timothy • solo_traveller • us
8
Pros:

Rooms

2025-10-21 • via Nuitee
J
June • extended_group • es
5
Ok but was old and worn out. Basic plastic breakfast
Pros:

Location

Cons:

Old carpets , bad breakfast. Plastic knives forks plates. Old and run down in general

2025-10-15 • via Nuitee
W
williams • family_with_children • us
3
2025-10-14 • via Nuitee
J
Jones • couple • us
10
2025-10-12 • via Nuitee