New Hotel Charlemagne

Hotels
7.5 (1923 reviews)
Boulevard Charlemagne 25-27 , Brussels , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1923 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
S
Stefan • solo_traveller • lu
8
Gutes Preis/Leistungs-Verhältnis direkt am Berlaymont im Europaviertel - ich bin Stammkunde dort!
Pros:

Ich bin seit Jahren Stammkunde in diesem Hotel. Das Personal ist nett und hat mir dieses Mal sogar ein kostenfreies Upgrade in eine bessere Zimmerkategorie gegeben. Dort gab es eine Klimaanlage und auch sonst war das Zimmer gut in Schuss. Das Hotel ist direkt am Berlaymont gelegen und die Lage damit sehr gut, wenn man zu den dort residierenden EU-Institutionen möchte.

Cons:

In der Dusche war die Seife leer und das Wasser wurde nicht richtig warm. Insgesamt ist das Hotel - entgegen des Namens - ziemlich alt und manche Zimmer müssten dringend renoviert werden. Frühstück buche ich dort nicht mehr - der Frühstücksraum ist ziemlich düster und das Frühstücksbuffet nicht nach meinem Geschmack. Tipp: Frühstück im EXKI gegenüber des Eingangs zum Berlaymont.

2026-07-11 • via Nuitee
A
Alois • solo_traveller • at
8
Einfaches Vintage-Hotel mit gutem Preis-Leistungs-Verhältnis
Pros:

Vintage Hotel mit einfacher Ausstattung
Freundliche, bemühte und kompetente Hotelführung
Check-in mittels Schlüsseltresor hat sehr gut funktioniert

2026-07-07 • via Nuitee
S
Silvia • solo_traveller • es
8
2026-07-07 • via Nuitee
M
Maria Sofia • couple • it
10
2026-07-07 • via Nuitee
M
Martinho Torres • solo_traveller • pt
8
Pros:

Quarto amplo e uma vista desafogada.

2026-07-06 • via Nuitee
B
Boris • solo_traveller • sk
8
Pros:

Nice staff. Great location near EU institutions.

2026-07-06 • via Nuitee
V
Vira • couple • ua
10
Класний готель 🙂
Pros:

Готель поруч із станцією метро, до центру можна і пішки дійти. Комфортно, чисто, зручно - є все для комфортного проживання. Дуже привітний і ввічливий персонал - ми прибули на декілька годин раніше, нас заселили без проблем.

2026-07-05 • via Nuitee
D
Diana • couple • ie
9
Lovely experience, thank you!
Pros:

Friendly and helpful staff, metro just 2 mins away, clean and comfortable

Cons:

i wish there was a balcony

2026-07-05 • via Nuitee
M
Monica • solo_traveller • pt
10
Relação qualidade/preço boa
Pros:

Localização, o quarto era conforável apesar de as instalações serem um pouco antigas, estava tudo muito bem limpo. Possibilidade de late check out a um valor acessível, que no nosso caso dado imprevistos que aconteceram com os voos foi muito conveniente.
Não posso deixar de expressar um elogio ao Sr. Miguel, que tão bem nos recebeu desde o momento do check in até ao final da estadia. Extremamente simpático, profissional e disponível!

2026-07-04 • via Nuitee
S
Stephane • solo_traveller • fr
8
2026-07-04 • via Nuitee
J
Jenny • solo_traveller • de
8
Pros:

Lage, Parkplatz, nettes Personal, großes Zimmer

Cons:

Keine Klimaanlage

2026-07-04 • via Nuitee
M
maes • couple • be
10
2026-07-03 • via Nuitee
E
Estelle • solo_traveller • fr
7
Pros:

La proximité des transports en communs.

Cons:

Le positionnement de la chambre côté rue qui est très bruillante ainsi que le màque de climatisation.

2026-07-02 • via Nuitee
D
Dorota • couple • fr
8
2026-07-02 • via Nuitee
A
Anna • solo_traveller • ua
8
2026-07-02 • via Nuitee
M
Marit Sofie • couple • no
10
2026-07-01 • via Nuitee
B
Biliana • family_with_children • bg
10
Pros:

The location

Cons:

Nothing

2026-07-01 • via Nuitee
C
Charafeddine • solo_traveller • ci
1
2026-06-30 • via Nuitee
J
Jan • solo_traveller • pl
8
2026-06-30 • via Nuitee
F
Finn • solo_traveller • dk
8
2026-06-29 • via Nuitee