New Hotel Charlemagne

Hotels
7.5 (1951 reviews)
Boulevard Charlemagne 25-27 , Brussels , be
+32 2 230 21 35

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Guest Reviews

7.5
Based on 1951 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
H
Hannu • solo_traveller • fi
9
2026-08-29 • via Nuitee
I
Izabela • couple • pl
10
2026-08-27 • via Nuitee
D
Divioka • solo_traveller • be
9
Tout est bon
Pros:

L'accueil était très sympa et j'ai passé un bon week-end

Cons:

Rien

2026-08-23 • via Nuitee
S
Stefano • solo_traveller • it
7
Pros:

Posizione dell hotel perfetta , staff molto cordiale e pulizia buona

Cons:

Hotel che avrebbe bisogno di una ristrutturazione in quanto un po' datato.I servizi igienici se pur puliti sono da cambiare in quanto rovinati dal tempo e non perfettamente funzionati

2026-08-23 • via Nuitee
C
Chun • solo_traveller • ch
7
地段很好，硬件陈旧
Pros:

位置很好，周边是欧盟核心圈，商务出差比较便利

Cons:

酒店设施比较陈旧，早餐很一般，吃的人不超过十个

2026-08-22 • via Nuitee
M
Marta • solo_traveller • fr
8
2026-08-21 • via Nuitee
R
Richard • family_with_children • fr
10
Magnifique
Pros:

Accueil très agréable

2026-08-20 • via Nuitee
L
leila • couple • fr
8
Très bien
Pros:

La proximité avec le métro et le quartier très calme

2026-08-20 • via Nuitee
J
Joaquin • extended_group • ie
8
Good, I would probably go there again.
Pros:

Good price to value ratio, although the room had a weird layout, the beds were good, and so was the bathroom.
Overall, I believe that the best part was the staff, everyone we talked to was polite and helpful. Shoutout to Savim and Anif

Cons:

Doors close during the night, one night we had to wait for 5 minutes or more before someone opened the door.
The prices of drinks sold by the Hotel were too high.

2026-08-19 • via Nuitee
S
Shruthi • couple • nl
10
2026-08-19 • via Nuitee
S
Sandra • solo_traveller • be
10
Pros:

Personnel très accueillant et professionnel chambre très propre,
Petit déjeuner excellent

Cons:

Tout étais parfait.

2026-08-18 • via Nuitee
P
Poushali • couple • fi
7
2026-08-17 • via Nuitee
D
Dominique • solo_traveller • lu
7
Pros:

ras

Cons:

La climatisation ne fonctionnait pas et il faisait extrêmement chaud quand on est entré dans la chambre. Heureusement que la personne de l'accueil nous a prêté son climatiseur pour la nuit. Merci à elle.

2026-08-17 • via Nuitee
N
Nora • couple • de
8
Cons:

Es war sehr heiß an dem Wochenende. Leider hatte das Zimmer kleine Klimaanlage, man hat uns aber angeboten gegen Aufpreis ein Zimmer mit Klimaanlage zu bekommen.

2026-08-17 • via Nuitee
T
Tavares • solo_traveller • fr
10
Pros:

Acueill

Cons:

Lit

2026-08-16 • via Nuitee
A
Azar • couple • az
10
2026-08-16 • via Nuitee
M
Mamie • couple • fr
9
Bon séjour. Une équipe a l’écoute et agréable
Pros:

L’accueil est très agréable et chaleureux !

Cons:

Lorsqu’on entre dans les chambres, il y a un contraste
Avec les espaces communs qui sont plus neuves

2026-08-15 • via Nuitee
L
Lydia • couple • es
10
2026-08-15 • via Nuitee
A
Athena • family_with_children • nl
5
2026-08-15 • via Nuitee
S
Soekdei • couple • nl
10
Prettig en sommige items niet
Pros:

Het was een goede ligging en genoeg parkeer plaatsen

Cons:

De koelkast werkte niet en de badkamer was veel te warm

2026-08-15 • via Nuitee