New Hotel Charlemagne

Hotels
7.5 (1829 reviews)
Boulevard Charlemagne 25-27 , Brussels , be

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1829 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
B
Benyetto • couple • de
10
Pros:

Sehr gut

2026-05-02 • via Nuitee
M
Mihaly • couple • hu
7
2026-05-01 • via Nuitee
E
eduardo • couple • es
9
Todo bien
Pros:

Si

Cons:

Si

2026-05-01 • via Nuitee
G
Gveres • solo_traveller • uy
10
Pros:

Limpio, cómodo, en un lugar precioso en el barrio europeo. Cerca de todo. La atención de las recepcionistas impecable

2026-05-01 • via Nuitee
S
Sandra • solo_traveller • hr
8
2026-04-27 • via Nuitee
C
CARMEL • solo_traveller • ie
8
Lovely stay in a great location
Pros:

The room was spacious and very comfortable. The bed was comfortable although I would have preferred to have it made up as one bed rather than two pushed together. The location is excellent if you are visiting the European Quarter and very easy to get to by train or bus from the airport.

Cons:

The only thing was that the bed was two pushed together rather than a double - however, that would be fine if it was made up as one rather than with two separate duvets etc

2026-04-27 • via Nuitee
C
Chahida • solo_traveller • be
8
2026-04-27 • via Nuitee
I
Islane • family_with_children • nl
7
Fijn verblijf
Pros:

Het locatie is perfect , vriendelijk personeel en Hotelkamer kreeg wij gratis upgrade alleen douchekop deed niet zoals het moet.

2026-04-27 • via Nuitee
W
Ward • family_with_children • be
9
2026-04-27 • via Nuitee
S
Sher • solo_traveller • gb
8
2026-04-26 • via Nuitee
M
Martine • couple • fr
9
Séjour agréable au cœur du quartier européen
Pros:

Le confort, l’accueil, la propreté et l’emplacement.

2026-04-26 • via Nuitee
E
Esso-solim • solo_traveller • be
9
2026-04-26 • via Nuitee
Z
Zsofia • solo_traveller • hu
10
Pros:

view

2026-04-26 • via Nuitee
A
Alain • solo_traveller • se
10
2026-04-24 • via Nuitee
A
Andreas • solo_traveller • at
4
Pros:

The staff was really friendly and welcoming.

Cons:

There was no coffee machine at the breakfast.
The bed was one of the worst.

2026-04-23 • via Nuitee
R
Roman • solo_traveller • sk
8
Pros:

Čistota.

Cons:

V izbe nebolo zrkadlo.

2026-04-23 • via Nuitee
O
OMAR • couple • ch
5
2026-04-21 • via Nuitee
K
Kreshnik • extended_group • it
8
2026-04-21 • via Nuitee
G
Giuseppina • couple • it
10
2026-04-21 • via Nuitee
T
Touseef • couple • pk
7
That was okay
Pros:

The room was a god size

Cons:

The hairdryer wasn’t working carpets were bit off,

2026-04-20 • via Nuitee