New Hotel Charlemagne

Hotels
7.5 (1723 reviews)
Boulevard Charlemagne 25-27 , Brussels , be

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1723 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
V
valerie • couple • be
7
2026-04-11 • via Nuitee
S
Sergio • solo_traveller • be
10
Pros:

Todo. El personal excelente y la localización top en pleno barrio europeo cerca del metro y de restaurantes

2026-04-11 • via Nuitee
J
Jose Juan • extended_group • es
8
Pros:

El trato del personal

Cons:

Las almohadas eran un pelin incomodas

2026-04-11 • via Nuitee
J
Janita • family_with_children • fi
10
2026-04-10 • via Nuitee
N
Natalie • couple • nl
8
Prima
Pros:

Netjes, goed bed, op loopafstand van het centrum, metrostation dichtbij

Cons:

Net

2026-04-10 • via Nuitee
B
Buelucy68 • family_with_children • fr
7
Pros:

Le parking privé fermé.
Le calme de la chambre et l'accueil du personnel.
Petit déjeuner tres copieux mais trop cher s'il n'est pas inlus dans une offre de prix.

Cons:

Hotel vieillot avec sa moquette au sol.
Les fenêtres avec des supports de vitrages en bois bien usés. De la buée sur les fenêtres le matin.
Pas de chauffage dans la salle de bain.
La carte d'accès à la chambre ne fonctionnait pas, il fallait une clé classique.

2026-04-10 • via Nuitee
L
Lesley • couple • ie
8
Enjoyed my stay location suited my needs very well and i will use the hotel again.
Pros:

Staff were excellent to deal with helpful and friendly.

Cons:

Bathrooms could do with an upgrade.

2026-04-09 • via Nuitee
A
Alessandro • family_with_children • it
10
2026-04-09 • via Nuitee
L
Leticia • family_with_children • es
8
2026-04-09 • via Nuitee
B
Brian • couple • ie
10
Great Easter stay in Brussels!
Pros:

Everything was clean and everything we needed was provided in the room.

The location is a little further out than some hotels but the city centre is easily accessible and the price is right.

2026-04-08 • via Nuitee
C
christelle • couple • fr
10
Parfait
Pros:

Accueil chaleureux du personnel très aidant et aimable

2026-04-07 • via Nuitee
O
Olga • couple • lv
7
2026-04-07 • via Nuitee
O
Omar • couple • fr
10
Pros:

Franchement l accueil magnifique très gentil merci

2026-04-07 • via Nuitee
F
Fabio • couple • it
7
2026-04-07 • via Nuitee
B
Balázs • couple • hu
1
Életem egyik legrosszabb szállása volt sajnálom hogy ez a hotel nyitva van és 4 csillagal működik.
Pros:

Szállás lokáció szempontjából nagyon jó de sajnos más jót nem tudunk mondani a szállásról

Cons:

Sajnos nem olyan volt a szoba minősége mint amiket a képek vissza adnak. Maga a hotel nagyon sötét alig van világítás. Személyzet nem szerette volna a kéréseinket teljesíteni. Szoba koszos, szakadt függöny, penész folt a szobában, nem lehetett rendesen bezárni az ablakokat se.

2026-04-07 • via Nuitee
B
Bonacina • family_with_children • it
9
2026-04-06 • via Nuitee
R
Ruither • family_with_children • be
8
2026-04-06 • via Nuitee
N
nigar • solo_traveller • az
10
2026-04-06 • via Nuitee
S
stefania • family_with_children • it
8
Pros:

Camera spaziosa, pulita, molto silenziosa, ben collegata col centro città

2026-04-06 • via Nuitee
V
Vincenzo • family_with_children • it
10
2026-04-06 • via Nuitee