New Hotel Charlemagne

Hotels
7.5 (1695 reviews)
Boulevard Charlemagne 25-27 , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1695 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
F
Fabio • solo_traveller • fr
6
Pros:

Posizione

Cons:

Servizi e prezzo

2026-02-14 • via Nuitee
M
Merlin • family_with_children • de
7
Pros:

Das Bett, die Aussicht und der Sessel

Cons:

Badewanne war zu klein, Schlüsselabgebem vorm Verlassen und Fenster undicht in der 701

2026-02-13 • via Nuitee
L
Lucia • solo_traveller • it
8
Pros:

Very nice staff at the entrance

Cons:

No socket next to bed

2026-02-13 • via Nuitee
M
Marcia Kely • couple • fr
9
2026-02-10 • via Nuitee
R
Rosie • solo_traveller • fr
8
2026-02-09 • via Nuitee
M
Maria • couple • fr
8
Séjour agréable
Pros:

L emplacement, le parking . Le personnel

Cons:

La vétusté de la salle de bain .
Cafe a revoir , chocolat froid dommage .

2026-02-09 • via Nuitee
G
Greta Kabakova • family_with_children • es
8
Bien
Pros:

Buena ubicacion,muy cerca del metro. Nos dieron habitacion en piso alto con buenas vistas.

Cons:

Un ruido muy raro de la califaccion a toda hora. Por la noche da sustos.
El agua sale de la cabina de ducha y moja todo el baño.
Las almohadas muy incomodas para mi gusto.

2026-02-09 • via Nuitee
M
Mihai • couple • ro
8
2026-02-08 • via Nuitee
H
Hachmi • couple • fr
10
Pros:

L’accueil

2026-02-08 • via Nuitee
E
Emile • family_with_children • be
5
Pros:

De hotelkamer was proper.

Cons:

Nadat we terugkwamen in het hotel werden we brutaal aangesproken door de mannelijke medewerker achter de balie. Blijkbaar moeten we de sleutel afgeven telkens als we het hotel verlaten. Dat werd ons niet gezegd bij de check-in en stond ook nergens vermeld. De medewerker bedreigde ons dat we meer dan 200 euro moeten betalen als we de sleutel zouden kwijtspelen. Er zijn andere manieren om dit aan te geven. We hebben niets crimineel gedaan.. We voelden ons dan ook niet meer welkom. Ik vind het ook altijd jammer als we niet in het Nederlands worden geholpen.

2026-01-31 • via Nuitee
W
Wumba • couple • nl
9
Super
Pros:

Tout était bon

Cons:

Rien

2026-01-30 • via Nuitee
E
Eliott • couple • fr
5
Sympa mais dommage pour l’eau
Pros:

L’emplacement

Cons:

Pas d’eau chaude dans la douche, mitigeur complètement bloqué.

2026-01-28 • via Nuitee
Y
Yadiri • extended_group • nl
7
2026-01-27 • via Nuitee
D
David • family_with_children • fr
8
Pros:

L'emplacement et ma gentillesse du personnel.

2026-01-26 • via Nuitee
V
Viel Jaren • solo_traveller • no
6
Fin beliggenhet. Helt ok hotell.
Pros:

Fin beliggenhet. Helt ok hotell.

Cons:

Rommet var fryktelig kaldt. Slitent teppegulv som har sett bedre dager.

2026-01-26 • via Nuitee
M
Mojtaba • family_with_children • nl
4
2026-01-25 • via Nuitee
Z
ZIVEC • solo_traveller • si
3
Cons:

Breakfast not up to 4star hotel. Facility rather old. Empty bar in the room.

2026-01-23 • via Nuitee
M
Milan • solo_traveller • cz
7
Na rychle prespani, kousek od vlaku na letiste ok, ale velmi prumerny az podprumerny hotel.
Pros:

Dobra lokalita, blizko vlaku na letiste.

Cons:

Neni to na 4 hvezdicky, je to takova prumerna tri hvezda. Recepcni jako z motelu nekde na periferii.

2026-01-23 • via Nuitee
D
Denica • couple • bg
10
2026-01-23 • via Nuitee
R
Renske • family_with_children • ch
6
2026-01-23 • via Nuitee