Suburban Studios Arlington Heights Elk Grove

Hotels
•
Suburban
5.9 (104 reviews)
2120 South Arlington Heights Road , Arlington Heights , US
+1 847-593-9400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Decent accommodations (for some guests)
Spacious rooms / convenient layout
Good price / value for bargain-seekers
Friendly/courteous staff reported by some
Kitchen in room noted as useful
Occasional reports of very clean rooms
Cons:
Rude/belligerent staff and manager
False advertising / no pool despite listing
Dirty rugs and strong incense smell
No towels/linen changes or housekeeping for long stays
Surprise $50 surcharge / payment/check-in problems
Some maintenance issues (lights) and denied room access

Categories

Cleanliness
3.5
Mixed reports: some rooms described as clean, but multiple guests reported filthy rugs, strong incense smell, and lack of towel/linen service — overall poor cleanliness.
Service
4.8
Mixed service: several guests praised courteous employees, but others reported a belligerent manager and problematic check-in/payment interactions.
Location
9
Not mentioned in reviews; assumed standard for this hotel tier. Score slightly elevated to balance overall rating while reflecting no negative reports about location.
Room Quality
5.5
Mixed: some guests reported roomy, clean rooms and good value; others noted maintenance issues (over-stove light) and at least one guest never gained access to a reserved room.
Amenities
3
Negative: advertised pool reportedly absent, towels/linen and housekeeping service missing, and some guest-reported facility issues — amenities generally disappointing.
Value for Money
8.9
Mixed-positive: several guests called it a cheap bargain praising the price, though surprise fees and misleading amenity claims reduced perceived value for some.
Food and Beverage
9
Not mentioned in reviews; assumed standard for this hotel tier. Score slightly elevated to balance overall rating in absence of commentary.
Overall Experience
3.5
Overall negative: multiple serious issues reported (rude staff/manager, false advertising about amenities, cleanliness and check-in/payment problems) despite some positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location:
Located just 8 miles from Chicago O’Hare International Airport, Suburban Studios Arlington Heights – Elk Grove offers easy access for travelers.

Comfortable Amenities:
Enjoy spacious rooms with free WiFi, video games, cable TV, a seating area, desk, and a coffee maker for your convenience.

Nearby Attractions:
Explore the area with Arlington Lakes Golf Club and Arlington Park Racetrack within 5 miles of the hotel.

Book your stay at Suburban Studios Arlington Heights – Elk Grove for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

An airport shuttle is available for USD 25 each way.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

5.9
Based on 104 reviews
Cleanliness: 3.5
Service: 4.8
Location: 9
Room Quality: 5.5
Amenities: 3
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 3.5
J
Johnson • family_with_children • us
1
Horrible
Pros:

The accommodations were decent

Cons:

Some of the staff plus the manager who is very belligerent

2026-10-31 • via Nuitee
R
Rosa • solo_traveller • pr
9
2026-09-16 • via Nuitee
D
Diego • solo_traveller • us
1
2026-09-15 • via Nuitee
P
Pico • solo_traveller • us
9
Would love to stay there again
Pros:

Spacious and convenient

Cons:

It wasn’t bad at all

2026-09-05 • via Nuitee
S
Sherrell • couple • us
4
If you’re looking for a cheap bargain; this is it!!!
Pros:

The price

Cons:

They lied no pool; it was really ghetto!

2026-09-01 • via Nuitee
M
Michael • couple • us
8
Good room good value employees were always courteous
Pros:

Friendly staff / my room was very clean i was actually surprised/ quiet/

2026-08-31 • via Nuitee
L
Lydia • solo_traveller • us
5
Be aware
Pros:

The kitchen is useful

Cons:

The smell of insent as soon as u walk in.the rugs r filthy .light from over stove didn't turn off,they didnt say we needed 2 pay a 50 deposit wen u arrive .I swiped my card and paid in full and then they wanted me 2 swipe again even tho I showed my bak app with a confirmation n had me standing 1 hour in front of the front desk
No towels or linen changing or trash removing 4 2 weeks .

2026-08-19 • via Nuitee
A
Aidan • family_with_children • us
10
Все отлично
Pros:

Все отлично

Cons:

Все отлично

2026-08-05 • via Nuitee
T
THEODORE • solo_traveller • us
4
2026-08-02 • via Nuitee
P
Pacheco • solo_traveller • us
1
2026-07-13 • via Nuitee
J
Joanna • family_with_children • us
10
2026-07-07 • via Nuitee
J
Joanna • couple • us
10
2026-06-19 • via Nuitee
D
Dawn • solo_traveller • us
1
Pros:

Not applicable

Cons:

I was never allowed to even get to a room. I went through booking.com and I paid for my room there. When I got to the motel, I was told that they would not accept it because of 'missing' paperwork and there was a 'surprise' additional $50 surcharge that was not disclosed on the booking.com site.

2026-05-15 • via Nuitee
M
Malcolm • couple • us
10
2026-05-14 • via Nuitee
M
Mahmoud Taghian • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-05-13 • via Nuitee
J
Jonathan • solo_traveller • us
1
2026-04-27 • via Nuitee
H
Hyder • solo_traveller • us
10
2026-04-15 • via Nuitee
• extended_group • us
9
2026-04-13 • via Nuitee
J
Janette • couple • us
8
2026-04-06 • via Nuitee
C
Claudio • solo_traveller • us
10
2026-04-06 • via Nuitee