Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service from staff
Excellent location near attractions
Cons:
Elevator delays
Food temperature issues
Small room sizes

Categories

Cleanliness
8.8
Generally clean, but some reviews mentioned maintenance issues.
Service
10
The staff received high praise for their helpfulness and professionalism.
Location
9.8
Great location, especially for visitors to the Bernabéu Stadium.
Room Quality
8.8
Some rooms were reported as small or in need of modernization.
Amenities
8.8
General amenities are good, though some issues with elevators noted.
Value for Money
8.3
Some guests felt the cost did not match the quality of their experience.
Food and Beverage
9.3
Breakfast was appreciated, but some food experiences were lacking.
Overall Experience
9.8
Overall positive experiences overshadowed by some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodations
The NH Collection Madrid Eurobuilding offers bright and spacious rooms with modern amenities, including satellite TV and air conditioning. Guests can enjoy a private bathroom with a rain-effect shower and access to the hotel's VIP area in select rooms.

Top-notch Dining Options
Indulge in culinary delights at the hotel's two renowned restaurants - DiverXO and DOMO, both offering exquisite menus crafted by celebrated chefs. For a taste of Japanese cuisine, guests can dine at the 99 Sushi Bar & Restaurant. Start your day right with a healthy breakfast served daily.

Convenient Location and Facilities
Located near iconic landmarks and metro stations, the hotel provides easy access to Madrid's city centre. Guests can unwind at the modern spa, work out at the gym, or attend events in the convention areas. With free WiFi and proximity to Barajas Airport, NH Collection Madrid Eurobuilding ensures a seamless stay.

Experience luxury and convenience at NH Collection Madrid Eurobuilding. Book your stay now for an unforgettable Madrid getaway.

Important information:

Children under 18 years old are not allowed access to the spa.

Spa facilities are available for a EUR 36 surcharge per day, except for the rooms on the VIP Level where is for free.

Please note that children under 12 years are not allowed in the VIP Lounge.

The name on the credit card used for the booking should correspond to the guest staying at the property.


Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 33 per day.

Location

Property Accessibility

Total Disability Score: 46.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 168
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.2
Based on 2571 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 9.8
P
P8218MJvanessam • Family • Conselheiro Lafaiete, State of Minas Gerais
4
Disappointed
Pros:

The hotel is undeniably huge, with an impressive and ostentatious physical structure. However, despite its size and apparent luxury, the overall experience was disappointing. It feels like the hotel is primarily focused on profit rather than on guest comfort or service quality.

The level of personal service leaves a lot to be desired. My room had several basic infrastructure issues that should be simple to fix but clearly are not treated as a priority. The bathroom drain was loose, the shower finishing was poorly installed, and the sink was clogged. These are fundamental maintenance problems that should not exist in a hotel of this category.

Additionally, although the reservation was for two guests, the room was set up for only one person. There was just one bathrobe, one pair of slippers, and a single bathroom amenities kit. Everything was provided individually, which meant we constantly had to request replacements and basic items that should have been available from the beginning.

The bathroom amenities themselves were also a major disappointment. The shampoo, conditioner, soap, and body lotion were all of very poor quality, which significantly detracted from the overall experience and is not what one would expect from a hotel of this size and positioning.

I also placed an order that reached the reception, but it was simply ignored and returned without any explanation or follow-up. To make matters worse, the room phone was not working, and the hotel made no effort to fix it or even investigate the issue. As a result, I was left at a loss and without proper communication.

Breakfast was another major issue. It was complete chaos. There was a long line, and we had to stand outside the dining area for around 40 minutes just to be seated. This is unacceptable for a hotel with such a massive structure. It is shocking that a hotel of this size cannot properly manage breakfast demand, whether due to poor planning or a lack of concern for guest experience.

The on-site restaurant, Casa de Comidas, was equally disappointing. Service was extremely slow, and when the food finally arrived, the portions were very small and the quality was poor. This further reinforced the feeling that cost-cutting and profit take precedence over providing a satisfying guest experience.

Overall, despite the grand physical structure, the hotel fails to deliver basic comfort, organization, and service. The experience was far below expectations.

2026-02-17 • via Tripadvisor
L
Laura • couple • es
10
2026-02-12 • via Nuitee
M
Marcos • extended_group • es
9
Estupendo
Pros:

La mejora de habitación

2026-02-12 • via Nuitee
A
Albert • couple • nl
8
Pros:

Totaalplaatje vast perfect.

2026-02-10 • via Nuitee
E
Elena • couple • es
10
2026-02-09 • via Nuitee
S
Shelsea • couple • fr
10
2026-02-08 • via Nuitee
A
ANA ISABEL • family_with_children • es
9
Confortable
2026-02-08 • via Nuitee
M
Marc • couple • fr
10
2026-01-31 • via Nuitee
E
Encarna • couple • es
7
2026-01-30 • via Nuitee
J
juan • couple • es
8
Pros:

Ubicación, personal e instalaciones

Cons:

El restaurante La casa de comidas, excesivamente alto de precio.

2026-01-28 • via Nuitee
M
Mchit • couple • fr
9
Pros:

Le spa

Cons:

La télé que en espagnol

2026-01-28 • via Nuitee
L
Luciano • solo_traveller • it
8
bello
Pros:

la struttura e la colazione

Cons:

nulla forse le doccie ereano un po usate

2026-01-26 • via Nuitee
S
Sousa e Holstein • solo_traveller • pt
10
2026-01-25 • via Nuitee
C
CARLOS • extended_group • es
10
excelente hotel
Pros:

tranquilidad y silencio en las habitaciones que son amplias y con lo necesario para estar cómodo, la ubicación del hotel muy buena, con bastantes servicios cerca.

Cons:

la música muy alta en la zona del bar que llega a molestar

2026-01-25 • via Nuitee
F
FRANCISCO • family_with_children • pt
6
Pros:

Instalações e funcionários

Cons:

Quando fazemos a reserva não é claro q a piscina interior ou spa não pode ser utilizado pelas crianças. Tivemos o cuidado de reservar hotel com piscina interior ou spa e afinal não pudemos usar

2026-01-25 • via Nuitee
L
lluc • solo_traveller • es
10
Gran hotel
Pros:

La ubicación, el personal muy agradable y simpático, el bar con gran variedad de bebidas y el personal muy bueno. El desayuno exprés es una gran cosa para viajeros que tienen vuelo pronto

Cons:

Todo bien

2026-01-24 • via Nuitee
A
Angela • couple • es
10
2026-01-24 • via Nuitee
P
Patricia • family_with_children • es
9
.
Pros:

.

Cons:

.

2026-01-22 • via Nuitee
M
Manuel • extended_group • es
10
Pros:

el camastro

2026-01-22 • via Nuitee
Z
Zvonimir • solo_traveller • hr
9
2026-01-21 • via Nuitee