Hôtel Le Bonne Entente

Hotels
8.2 (1683 reviews)
3400 Chemin Sainte-foy , Quebec City , CA
+1 418-653-5221

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spa
Great location
Attentive staff
Good food
Cons:
Cleanliness issues
Room maintenance needed
Parking fees unclear

Categories

Cleanliness
7.59
There were issues mentioned regarding cleanliness, particularly in relation to the room and shared facilities.
Service
9.06
The staff were described as very welcoming and attentive to guests' needs.
Location
8.6
Great location outside old Quebec, highly appreciated by guests.
Room Quality
7.05
Some rooms were noted to be in need of attention, impacting the overall perception.
Amenities
8.58
Amenities were generally well-reviewed, although there were suggestions for improvements.
Value for Money
8.04
Mixed feelings were expressed regarding the price relative to the quality experienced.
Food and Beverage
8.59
The brunch and food offerings received positive remarks overall.
Overall Experience
8.06
Guests had a generally positive experience, despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:33

Property Description

Luxurious Amenities and Services

Step into a world of luxury at Hôtel Le Bonne Entente, where every detail is designed to enhance your stay. From the seasonal outdoor pool to the on-site spa and wellness centre, indulge in relaxation and rejuvenation throughout your visit.

Gourmet Dining Experience

Savour exquisite gastronomic meals at the hotel's steakhouse restaurant, offering a culinary journey for your taste buds. Whether you prefer room service or dining in, delight in a variety of delectable dishes prepared to perfection.

Family-Friendly Fun

With a Fun Club offering a range of children's activities, Le Bonne Entente ensures that families have a memorable stay. Let the little ones explore and play while you unwind, knowing that every member of your family is taken care of.

Experience luxury, gourmet dining, and family fun at Hôtel Le Bonne Entente. Book now for an unforgettable stay!

Important information:

Please note that the extra people' charges for children 17 and younger are only applicable for the Superior King Room (in the Urbania Section) due to the extra inclusions offered with the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YQB

Location

Guest Reviews

8.2
Based on 1683 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 7.05
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
N
Normand • couple • ca
8
Cons:

Absence de possibilité de manger en après midi

2026-10-17 • via Nuitee
M
Mohamed • couple • gn
7
Pros:

Emplacement

Cons:

Pas de frigo et micro-ondes dans ma chambre

2026-10-16 • via Nuitee
K
KarolinaV • extended_group • lt
1
Charged double
Pros:

Beautiful hotel, the rooms are all good, and the surroundings are lovely.

Cons:

The hotel rooms for our group were booked through Booking.com. We paid €6,900 for the group’s stay through Booking.com, and this amount has already been charged to our account.

However, upon arrival, we were asked to provide a credit card for each room. After returning from our stay, we discovered that more than €2,000 had been charged to our cards additionally for the rooms, and a further €2,800 is still being held as a pending authorization by the hotel.

We have been trying to contact the hotel to resolve this issue, but we have received no response, either through Booking.com messages or via the enquiry forms on the hotel’s own website.

We are extremely concerned about these duplicate charges and the outstanding pending amount. We urgently need the hotel to clarify the situation, release the pending funds, and refund any duplicate charges.

2026-10-15 • via Nuitee
R
Richard • couple • ca
7
Pros:

Un service impeccable!

Cons:

On entendait très bien les voisins dans l'autre chambre

2026-10-13 • via Nuitee
D
Dany • couple • ca
8
Une belle découverte pour nous.
Pros:

Cet endroit est vraiment propre et bénéficie d’une belle attention de la part du personnel.

Cons:

Manque de choix au menu du restaurant.

2026-10-08 • via Nuitee
B
Brenda • solo_traveller • ca
2
2026-10-08 • via Nuitee
S
sylvie • solo_traveller • ca
10
2026-10-07 • via Nuitee
M
Mariosimone • couple • ca
10
2026-10-07 • via Nuitee
A
Antonin • couple • lu
9
2026-10-07 • via Nuitee
H
Hemleena • couple • ca
1
I’d give it less then zero if I could. Staff need to be trained better.
Pros:

Nothing.

Cons:

This hotel was the worst hotel I’ve stayed at in 10+ years. I have travelled many places and I cannot think of a single experience that’s as bad as this hotel. House keeping comes into your room regardless of your sign. I put my retainer in a napkin next to the bed when I woke up. I left for the day and housekeeping went in even though i put a dnd sign up. They threw away some of my personal belongings including my retainer. I work in management and I have worked on training housekeepers before. Most hotels have rules that they do not throw away belongings unless in the bin, they claimed it is my fault for not putting it in my case before leaving. Never have I had a hotel blame me for something they did. Then they told me to call in a week and ask for the manager nadia, called back apparently after I’ve left voicemail asking Nadia to call me back (she hasn’t) called today and someone said Nadia doesn’t speak English. Anyways calling my lawyers and my bank.

2026-10-07 • via Nuitee
M
Marcel • couple • ca
8
2026-09-18 • via Nuitee
B
bernard • family_with_children • ca
8
2026-09-17 • via Nuitee
M
Michel • couple • ca
9
2026-09-12 • via Nuitee
M
marie-eve • solo_traveller • ca
9
2026-09-10 • via Nuitee
S
Sabrina • couple • ca
8
2026-09-08 • via Nuitee
D
daniel • family_with_children • ca
8
2026-09-04 • via Nuitee
M
Mauro • family_with_children • it
3
2026-09-03 • via Nuitee
L
Luciano • couple • ca
10
2026-08-31 • via Nuitee
R
Roy • solo_traveller • ca
9
Pros:

Très belle endroit restaurant excellent

Cons:

Section piscine un peu petit, mais correct si pas trop de personnes

2026-08-31 • via Nuitee
X
Xavier • solo_traveller • ca
7
2026-08-25 • via Nuitee