Grand Hotel de l'Opera - BW Premier Collection

Hotels
BW Premier Collection
8.8 (1829 reviews)
Place du Capitole , Toulouse , fr

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Dated decor
Maintenance issues
Limited amenities

Categories

Cleanliness
8.49
Some negative sentiments regarding maintenance mentioned, cleaning needs attention.
Service
9.26
Staff were described as very helpful and friendly in multiple reviews.
Location
9.8
Consistently praised for its ideal central location.
Room Quality
8.25
Rooms are spacious but decor is dated, some comfort issues noted.
Amenities
8.28
Limited amenities mentioned, improvements suggested for better functionality.
Value for Money
8.74
Some guests felt it was pricey for the room space, but others praised the overall quality.
Food and Beverage
8.79
Breakfast received positive feedback, but needs to ensure sufficient availability.
Overall Experience
8.76
Overall enjoyable experiences noted by many guests, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with classic décor, free WiFi, and satellite TV at the Grand Hotel de l’Opera. Some rooms even feature a cozy seating area for ultimate relaxation.

Charming Amenities
Start your day with a delightful buffet breakfast and unwind later at the hotel's bar. With a flowered courtyard and a prime location near various restaurants, your stay promises convenience and comfort.

Prime Location
Located in central Toulouse near Capitole Metro station, our hotel is the perfect base for exploring the Pink City's attractions. Don't miss the nearby Theatre du Capitole and Basilica Saint-Sernin for a true taste of Toulouse's charm.

Book now for an unforgettable stay at the Grand Hotel de l’Opera!

Important information:

There is a 24-hour reception.

Public underground parking is available in front of the hotel.
The only access is from the Square Wilson, then follow signs indicating "Parking du Capitole" and you will be just in front of the entrance of the hotel. Maximum height : 5.9 ft.

Most room are accessible by elevator. Some rooms can only be reached via stairs.

Please note that twin beds setting is at an extra cost of EUR 10 and upon prior request.

Checks are not an accepted payment method.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: TLS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1829 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.76
L
Laura extended_group us
10
2026-06-27 via Nuitee
D
Dirk solo_traveller de
8
2026-06-27 via Nuitee
S
Sarah couple us
9
Would absolutely rebook and recommend to friends!
Pros:

Location, air conditioning, mattress, decor, STAFF!!, directions to parking… it was everything I needed after a long days drive.

Cons:

Ceiling fan in room excited this American…but I couldn’t find the switch. The outlets literally didn’t accommodate my plug / charger… it was too deep. Only 1 of 3 worked…

2026-06-27 via Nuitee
S
Stephen solo_traveller gb
6
2026-06-26 via Nuitee
R
Richard solo_traveller vn
5
2026-06-26 via Nuitee
M
Mavwag Couples Stratford-upon-Avon, Warwickshire, England
10
Fantastic staff and hotel.
Pros:

The staff are outstanding.
They put out luggage in our room whilst we were out. Arranged a taxi when the City access had a problem. Upgraded us. Just nothing was too much trouble. This hotel is stunning. Definitely would stay again.

2026-06-25 via Tripadvisor
E
Edward couple gb
8
2026-06-25 via Nuitee
J
Joseph couple ie
9
Lovely stay at the Grand Hotel de l'Opera. Great location with friendly and helpful staff.
2026-06-25 via Nuitee
S
Simon couple fr
4
Hotel needs a renovation and staff training..
Pros:

The location of the hotel is exceptional.

Cons:

Rooms were old and worn even the upgraded rooms. Hotel requires a major renovation. Carpets everywhere. No slippers ..Shower was small and leaked water everywhere Staff were not suitably trained. Breakfast a bit basic. Over priced.

2026-06-23 via Nuitee
A
Anthony couple gb
9
Location, Location, Location.
Pros:

Location, location, location.
Grand hotel steeped in history.
Fabulous welcome and recommend on restaurants.

Cons:

Breakfast, we didn’t have it, presentation poor and expensive.
Would have preferred a walk in shower, bath very high with no grab rails, safety issue.
Nothing else

2026-06-22 via Nuitee
V
Vladislav couple us
9
2026-06-22 via Nuitee
T
Tom couple us
9
Excellent location, very helpful staff, quite comfortable room
Pros:

Great location, great staff

Cons:

Could’ve been a little more variety for breakfast

2026-06-22 via Nuitee
J
Joan Carles couple es
9
Hotel antiguo pero bien conservado y muy céntrico
Pros:

La habitación y la ubicación súper céntrica

Cons:

El tamaño del baño muy pequeño

2026-06-20 via Nuitee
R
Roberto family_with_children it
8
Molto buono
Pros:

Posizione, lo staff e l’arredo.

Cons:

Piccoli dettagli nell nella pulizia e l’aria condizionata rumorosa

2026-06-20 via Nuitee
G
Gary couple nz
9
Splendid older style hotel, with spacious lobby area, comfortable rooms and prime location
Pros:

Interior was an enjoyable throwback to an era of grand hotels, as was our room. Ornate, but comfortable and welcoming, with friendly and helpful reception staff. Room was a very good size, with comfortable armchairs, lots of cupboard/wardrobe space and plenty of room to put suitcases, Good bathroom - not huge, but not cramped either, and very nice to have a bath as well as the shower over it. Toilet was in the same room as washbasin and bath, which we prefer. Light was fine, which was something I'd been concerned about from some photos I'd seen. Comfortable bed and pillows. Great location right in the centre of the city, but we were given a very quiet room, as requested.

Cons:

Nothing comes to mind - a very enjoyable stay

2026-06-20 via Nuitee
E
Elizabeth couple gb
8
2026-06-19 via Nuitee
R
Reveley couple gb
6
Good end to our vacation & perfect location but not the 'wow' factor we had hoped for at that price
Pros:

The last two days of our vacation we spent more to get a special location hotel right in the central square of Toulouse. It is that - a perfect location. The reception staff were very nice and helpful. A good choice at breakfast. The lift worked well (we were on the third floor) and the room was clean and comfortable.

Cons:

Well, for what we were paying per night we did expect a slightly larger room and certainly would have expected one comfy chair in the room (there was room for one but only a 'desk chair'). The shower had no door as such as so the bathroom floor always got wet by the entrance to the shower despite the floormat. Uninspiring outlook from the room. There wasn't much else by way of facilities.

Be aware that Toulouse museums and art galleries have irritatingly unexpected opening/closing times - suggest not going unless it includes Thursday - Sunday!

2026-06-18 via Nuitee
S
Susan Jane solo_traveller gb
8
Pros:

Location. Modern bathroom. Professional staff

Cons:

Bedroom a bit tired. Uncomfortable chair

2026-06-17 via Nuitee
N
Nada couple us
7
Enjoyed staying in Toulouse.
Pros:

Location, staff

Cons:

Small room , below ground level, smells of mold.

2026-06-17 via Nuitee
S
Sara couple ca
8
Pros:

Location on the main plaza is outstanding!

2026-06-16 via Nuitee