Ibis Birmingham New Street Station Hotel

Hotels
Accor
7.8 (189 reviews)
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST , Birmingham , GB

Pets allowed

Facilities

No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Affordable price
Cons:
Noisy environment
Cleanliness concerns
Small rooms

Categories

Cleanliness
6.28
Several mentions of cleanliness issues, including cobwebs and odor complaints.
Service
8.75
Staff were consistently described as friendly and helpful.
Location
9.29
Excellent location for concerts and central amenities despite noise.
Room Quality
6.74
Rooms were often described as small, dated, and noisy.
Amenities
7.27
Limited amenities available, but some positive comments on basic offerings.
Value for Money
8.23
Affordable pricing highlighted as a positive aspect.
Food and Beverage
7.78
Breakfast is mentioned positively compared to other hotels.
Overall Experience
8.05
Overall satisfactory despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:11

Property Description

Welcome to Ibis Birmingham New Street Station Hotel, your ideal retreat in the heart of Birmingham!

Convenient Connectivity
Enjoy our complimentary wireless internet access throughout the hotel, ensuring you're always connected whether for business or leisure. With our central location, major attractions are just a stone's throw away.

Delicious Dining Options
Savor delightful meals at our on-site restaurant or grab a quick bite at the snack bar/deli. Start your day right with our buffet breakfast, served daily, offering a selection of dishes to fuel your adventures.

Versatile Event Spaces
Perfect for business or social gatherings, our hotel features a comprehensive conference center with 7 meeting rooms. Additionally, our dedicated 24-hour front desk and dry cleaning services ensure that all your needs are met with ease.

Choose Ibis Birmingham New Street Station Hotel for your next stay and experience comfort, convenience, and vibrant city life!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.8
Based on 189 reviews
Cleanliness: 6.28
Service: 8.75
Location: 9.29
Room Quality: 6.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
M
Michelle partner
8
Pros:

The location was ideal for a concert at the Academy, and very close to the train station. It was a bit noisy as it’s in quite a lively area in the heart of China Town, but not enough to bother us.

Room was very basic and a bit dated, but was fine just to sleep in after going out for the night.

The staff were friendly and helped direct us to an alternative carpark as the hotel carpark was full when we arrived.

2025-10-12 via Nuitee
L
Laura
6
Very noisy and hot hotel
Pros:

Due to the location we knew it would be noisy at night but it was exceptionally noisy. We could not open the windows to let in fresh air or cool the room down because of the noise - it was so hot in the room that none of us slept much at all

2025-10-11 via Nuitee
B
Brenda
8
Pros:

I was driving and finding it difficult to locate the hotel. I tried to phone but no individual number, just a global centre which rang off!!!

2025-10-07 via Nuitee
V
Viviane
8
Great location, lovely staff. City noises.
Pros:

Great central location for Birmingham and easy to find even by car. Extremely limited parking at the hotel (less than 20 spaces). Room was small but functional. Some cobwebs on the ceiling so cleanliness not as expected. All staff were very polite and acknowledge me instantly, very pleasant. My room was on the second floor and at night you could hear the sound from a nearby club so for light sleepers, not ideal.

2025-10-06 via Nuitee
A
Akinsola
8
Pros:

Clean rooms. No ironing facilities in the room. Will have to go and iron in a small windowless room at the end of the corridor which feels a bit stuffy. Close to lots of restaurants and within walking distance of good shopping. Okay hotel in general just jot sure of suitability for business travellers. Parking onsite but very limited and cramped and bigger cars will struggle. Good hotel if the car is small and only a night or two.

2025-10-06 via Nuitee
P
Polly
6
Good for the price but can be noisy
Pros:

Be warned. The hotel is on top of a bar/club. If you visit at the weekend and are allocated a room at that side of the hotel, then you will be partying too until 3am! There is a warning on their direct site but not on any 3rd party site. Luckily (after being offered ear plugs) we were moved to a room on the other side of the building. This was far more peaceful, it was very affordable, clean, beds were comfy, big towels and friendly staff. This is a no frills hotel, located in the very central China Town area. Good for the very affordable price.

2025-10-04 via Nuitee
J
Jackie friends
10
Pros:

The room wae very clean and tidy. The staff were friendly and helpful.

2025-10-04 via Nuitee
C
Claire
4
Pros:

Shabby hotel, tiny shower room smelt of sewerage, area poor

2025-10-02 via Nuitee
S
Steven
4
Pros:

My room and mattress stunk of wee i slept in my clothes with a towel on the duvet as the smell was realy bad

2025-10-01 via Nuitee
C
Christopher
8
Pros:

Excellent value central Birmingham Hotel - ideal for a quick stay near New Street.

2025-09-29 via Nuitee
L
lisa
8
Pros:

Room very clean and staff very friendly and helpful

2025-09-28 via Nuitee
S
Samantha
10
Pros:

Room was small but ok for a short stay. Clean and the shower was good. We could hear other guests so the soundproofing could be upgraded. The underground car park is very tight to get into.

2025-09-27 via Nuitee
L
Lee friends
4
Pros:

Like Fort Knox at night. Rooms very small and dated. Very noisy from night club. Bathroom very small.

2025-09-14 via Nuitee
S
Stephen
8
Pros:

Good value for this type of hotel .
Friendly & helpful staff , breakfast as good as any other hotel .

2025-09-14 via Nuitee
L
Leigh
6
Not the best
Pros:

Stayed with my brother. No air conditioning which really dampened things in the summer. Was provided with a fan though.

Bathroom was more like one you’d find on a train.

Didn’t think it was that good value for money sorry

2025-09-13 via Nuitee
H
HELEN
6
could be better
Pros:

The hotel is very dated. The room we were in had the handle to the bathroom literally hanging on by a screw.

There was building work inside the hotel and also outside. Some loud banging started at about 7am and felt very near to our room outside.

I let the receptionist know about the noise, purely for their knowledge ahead of booking anyone else into the room. One of the girls on the desk was very kind and friendly, the other was less friendly.

It’s great to have a late bar though and breakfast was nice enough x

2025-09-11 via Nuitee
G
Gina partner
10
Pros:

Lovely place to stay & close to transportation. Ingrid in the restaurant area was sooo amazing, she had a lot of information on the area friendly, personable, over all sweet lady.

2025-09-10 via Nuitee
E
Edward friends
10
Pros:

Fantastic option for a stay in Birmingham!

Location and staff great

2025-09-04 via Nuitee
D
Des
8
Birmingham Chinatown
Pros:

Good hotel in central location. Near main railway stations.
Next to entertainment centre which is bit noisy.
Plenty of great restaurants around.

2025-08-30 via Nuitee
M
Margaret
10
Pros:

Quiet .very calm andcrestful

2025-08-29 via Nuitee