Renaissance Santo Domingo Jaragua Hotel & Casino

Hotels
•
Renaissance Hotels & Resorts
9.4 (535 reviews)
George Washington Ave. 367 , Santo Domingo , do

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent entertainment
Cons:
Outdated facilities
Food quality needs improvement

Categories

Cleanliness
9.14
The property was clean, but some reviews indicated outdated facilities.
Service
10
Front Desk staff noted as great, overall staff is friendly and attentive.
Location
10
Good location, but not explicitly praised in reviews.
Room Quality
9.14
Rooms described as nice but overall impression is of outdated facilities.
Amenities
8.64
Amenities reported as lacking, particularly in the executive lounge.
Value for Money
9.64
Some reviews fell short on value due to high food prices.
Food and Beverage
8.64
Food quality mentioned as average; higher prices noted.
Overall Experience
10
Overall vacations were well-received, but some experiences were disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:45

Property Description

Luxurious Accommodations
Experience the elegance of Renaissance Santo Domingo Jaragua Hotel & Casino, where each room is equipped with modern amenities like a cable TV, minibar, and fridge. The traditional decor, work desk, and in-room safe provide a comfortable stay for all guests.

Fine Dining and Entertainment
Indulge in exquisite dining at Luna Bar & Restaurant serving international cuisine, or relax at Sol Pool Lounge & Restaurant. Enjoy a variety of drinks and snacks at the 3 on-site bars for a delightful culinary experience.

Premium Facilities and Services
Unwind at the full-service Spa, stay active at the gym or tennis courts, and utilize the business center and meeting facilities. With concierge, gift shop, and extensive banquet facilities, every need is catered to at Renaissance Santo Domingo Jaragua Hotel & Casino.

Book now for an unforgettable stay at our luxurious hotel overlooking the Caribbean Sea.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note Airport shuttle service has an additional cost

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.94 per 24 hours.

Location

Guest Reviews

9.4
Based on 535 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 8.64
Value for Money: 9.64
Food and Beverage: 8.64
Overall Experience: 10
B
Bastien • family_with_children • fr
1
Je déconseille.
Pros:

Rien.
L'hôtel utilise des techniques pour encaisser au maximum d'argent.
Attention a tout verrouiller avec booking pour ne pas vous faire avoir .
Le seul point positif est la taille de la chambre.
Tout le reste est a fuir absolument.

Cons:

Réservation via Booking dans un hôtel annoncé 5 étoiles. À l’arrivée, la réception a tenté de nous faire payer presque le double du prix réservé soit 300euros . Petit déjeuner annoncé à 14 $ sur Booking mais facturé 70 $ par l'hôtel même avec preuve du prix booking.
Aucun bar, aucune activité et accès à la piscine refusé malgré notre pass. Dès que nous avons contesté les prix, les sourires ont disparu.
Malgré notre réclamation avec preuves, aucun geste commercial. L'objectif est de facturer au maximum.
Énorme écart entre l’annonce sur booking et la réalité. À éviter.

2026-03-07 • via Nuitee
R
Romeo • extended_group • do
10
Excelente
Pros:

Todo

2026-03-03 • via Nuitee
S
Steven • family_with_children • do
10
Pros:

Vary spacious, very clean

Cons:

Shower is messy and uncomfortable

2026-03-02 • via Nuitee
J
Jhazeel • couple • do
10
Manejo excepcional de los detalles y servicio al cliente
2026-03-02 • via Nuitee
W
William • couple • us
10
2026-02-25 • via Nuitee
M
Marco • family_with_children • it
9
Pros:

Hotel moderno e confortevole. Personale sempre gentile e disponibile

Cons:

La SPA a pagamento (un piccolo sforzo in più sarebbe da fare) e il clima eccessivamente freddo negli spazi comuni

2026-02-22 • via Nuitee
R
Rikisha • family_with_children • us
1
Cons:

Nope nope nope - if I were traveling with family I would stay far far far away from this property.

2026-02-13 • via Nuitee
N
Nicy Chantel G • couple • us
10
2026-02-09 • via Nuitee
B
Braun • couple • us
4
One and Done
Pros:

The pool area is nice and well kept. The hotel staff is very polite and professional.

Cons:

The casino is dirty and an eyesore. Paper and dishes on the floor. It’s like nobody cares. I had no hot water to shower for two of my days. I was able to shower at the spa one day and another I just took a cold shower. The staff was nice but for this type of hotel, not great.

2026-02-08 • via Nuitee
V
Víctor Enrique • family_with_children • es
1
Robo por parte del personal de servicio en la habitación.
Pros:

Ubicación y trato

Cons:

Fuimos víctimas de un robo en nuestra maleta por parte de su personal y no han respondido.

2026-01-31 • via Nuitee
J
Jaime • solo_traveller • co
10
2026-01-27 • via Nuitee
A
Agustin • family_with_children • us
8
2026-01-19 • via Nuitee
G
Gisbell • solo_traveller • do
1
2026-01-19 • via Nuitee
R
Rolando • couple • pr
10
Pros:

Muy buena ubicación, servicio, limpieza. Muy buenas comidas y desayuno.

2026-01-19 • via Nuitee
P
Phuoc • solo_traveller • us
9
2026-01-19 • via Nuitee
A
andysP293AZ • Business
10
Incredible Staff
Pros:

Kudos to the staff here at the Jaragua, especially Roxanna for the incredible service and care! The room looked as clean as new each time I entered.

2026-01-17 • via Tripadvisor
S
Santos • family_with_children • es
10
Pros:

Todo

Cons:

Nada

2026-01-15 • via Nuitee
S
Steven • family_with_children • do
6
2026-01-12 • via Nuitee
N
Natalia • family_with_children • co
10
Pros:

La zona de la piscina es muy agradable y bonita. descansé profundo. La chica de la recepción fue muy amable al ayudarme consiguiendo una medicina para mi.

2026-01-11 • via Nuitee
C
Carlos • couple • us
10
Excelente
Pros:

Como siempre el trato profesional desde el valet parking , los maleteros, la recepción y la extraordinaria limpieza de todo el hotel

2026-01-08 • via Nuitee