Hotel Lily

Hotels
4.3 (3978 reviews)
23 Lillie Road , London , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 3978 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
P
Patryk solo_traveller gb
10
2026-04-11 via Nuitee
W
William Malte couple gb
2
2026-04-10 via Nuitee
S
Sara couple br
7
2026-04-09 via Nuitee
C
Colin solo_traveller gb
7
Cost friendly in a very good location
Pros:

Great location . It’s a budget hotel so expectations should be realistic . Staff are very helpful esp the front desk and they advise on local area , transport etc

Cons:

It’s a little dated and needs some TLC

2026-04-08 via Nuitee
G
grech family_with_children mt
6
2026-04-07 via Nuitee
V
Veronica family_with_children es
5
He estado en albergues mas limpios que este hotel
Pros:

Ubicacion. 1 estacion de metro a 5minutos y otra a 15minutos

Cons:

Poca limpieza. Estaban de obras y la habitacion tenia restos de polvo de obra, pelusa entre la mesa de noche y las camas, moho en el baño y en el techo de la habitacion

2026-04-07 via Nuitee
A
asinmummy Friends getaway
2
Avoid it's filthy and unsafe ❌
Pros:

Avoid at all costs, filthy, unsafe hotel. The toilets in reception were disgraceful and the had dryers were covered with bags and not working. Toilet paper was strewn over the floor and was generally filthy. The room was no better, the smoke alarm had a plastic bag taped around it, the side table was chained to the radiator 😳 The whole room was just awful and a friend in the next room has suffered bedbugs bites. A report will be made to the local authority licensing team. Disgusting place 🤢🤬

2026-04-06 via Tripadvisor
B
Butters extended_group gb
1
Walked in room then straight out to book other hotel you should not be advertising this property I will be requesting a
Pros:

Nothing

Cons:

Did not stay unfit for purpose dirt and smelt horrible

2026-04-06 via Nuitee
D
Darren family_with_children gb
1
Pros:

It was close to where we were going

Cons:

The car park
The hotel very dirty

2026-04-06 via Nuitee
C
Craig family_with_children ie
2
Absolutely avoid
Pros:

None.

Cons:

The bed was broken, room was filthy, gum on the floor, walls need a paint, socket was by the tv and none by the bed. Bathroom door doesn't lock or close fully, curtains were ripped and stained, windows dont lock as the latches are loose, hallway was filthy with dust and food. Only stayed here for a stag that a friend booked, would never come back again

2026-04-05 via Nuitee
G
Gary family_with_children gb
6
2026-04-05 via Nuitee
D
Daniel solo_traveller ie
3
Pros:

Nothing

Cons:

TV not working
No plug for sink
No towels

2026-04-05 via Nuitee
L
Luna couple es
1
no volvería
Pros:

localización

Cons:

El peor hotel en el que nos hemos quedado con diferencia. La habitación más sucia en la que hemos estado. Empezando
por que a la hora de hacer el check-in no nos pidió ningún documento para identificarnos, únicamente le dimos un nombre, cosa que nos pareció muy poco fiable. Las cortinas estaban todas manchadas, la cortina de ducha con moho, la pared llena de manchas de bebida y los suelos pegajosos. La tapa del wáter rota y la puerta del baño golpeada. La ventana no cerraba y se lo dijimos al recepcionista. Nos dijo que la arreglaría ese día y no hizo nada. En la recepción nos encontrábamos todos los días a dos hombres y 1 mujer durmiendo en el sofa que no daban mucha sensación de tranquilidad. Fue insoportable dormir en esa habitación en los 4 días que nos quedamos, pero sobre todo el sábado noche. Al tener la ventana abierta y rota se escuchaba todo y está cerca de un bar. Además no sabemos si el ascensor estaba roto o había alguien molestando pero sonaban portazos cada 5minutos de reloj impidiendo el descanso. Había gente hablando toda la noche en el pasillo, no descansamos nada. No entiendo como booking nos recomendó esta estancia en Londres, no repetiríamos ni pagadas. Pésima experiencia tanto con la reserva como con la estancia.

2026-04-05 via Nuitee
T
Tossaporn couple gb
8
2026-04-05 via Nuitee
S
sergio family_with_children es
9
Pros:

La amabilidad del personal
Era cómodo y bien precio

Cons:

El baño un poco viejo

2026-04-04 via Nuitee
C
Chi Then solo_traveller ch
2
die Aufenthalt nie mehr antreten.
Pros:

Das Zimmer war nicht sauber. Es war staubig unter dem Bett. Das Badezimmer mit dem Wasserklosetts war katastrophal,
der Waschbecken war teilweise verstopft.

Cons:

Sauberkeit

2026-04-02 via Nuitee
M
Mr Everton solo_traveller gb
1
Cockroach central
Pros:

Nothing. It was not on the address that was advertised on their listing and it was very difficult to find it. They booked me on the top floor the corridors are full of stuff you can barely walk. I’m a big guy with rucksacks and a bike. It was extremely difficult to get up there, especially with very poor instructions.

Cons:

The room was NOTHING like the listing, lots of facilities advertised were not there, marble floors, and fridge, etc
The marble floor was a piss take I bet.
Everything about this experience was horrible but it gets worse, I was in the shower and they had this plastic walls, because it was so small, I bumped on the plastic walls and a cockroach fell on the floor! That instantly made me sick! I think hygiene is the least you need to have if your place isn’t up to normal standards.
I had booked for 2 night but I left within 2 hrs! Absolutely disgusting! They don’t wanna give me a refund because they’ve gone silent

Just a quick observation, when I was leaving I took my bike out first so I could take my other two bags, it wasn’t even 2 mins that my bike had been outside the door I the room I had booked and I had paid for, there was someone outside wondering why I had left the bike outside when it’s not allowed bikes outside if the room. Then as I was going down the stairs, that person giving me a hard time about the bike, went into my room indiscreetly to check if I had done something to the room. Then two more people come out to check on me as they were starring as I was descending the stairs, they looked very intimidating and two of them on the phone. I started getting chills on my bones with fear.

It was the most horrible and frightening AND disgusting experience I’ve ever had to go through. This listing should be removed from here because it’s not Habitable.

2026-04-01 via Nuitee
R
Rafael couple br
10
Pros:

Otimo lugar! Valor melhor ainda

2026-03-31 via Nuitee
M
Marie family_with_children gb
1
Scary
Pros:

Where it was

Cons:

White stains on curtains,the shower came apart in hand if you moved the head. Hole in wall at side of bed, turn cold tap on and was hardly anything came out put hot on together and it never changed, no plug for sink, no kettle yet there was cups n milk. The walls was all stained and i mean all the walls. That was in room 112

2026-03-30 via Nuitee
L
Louise couple gb
6
Great location and exceptional value for money.
Pros:

Location!

Cons:

Very tired, but exceptional value for money!

2026-03-30 via Nuitee