Hotel Lily

Hotels
4.3 (4125 reviews)
23 Lillie Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 4125 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
A
Andrea Antonieta • couple • es
7
Pros:

La ubicación está muy bien y el personal es amable.

Cons:

La limpieza y las habitaciones están muy deterioradas, les falta mucho mantenimiento, no se parecen a nada de las fotos.

2026-06-13 • via Nuitee
R
Rob • solo_traveller • gb
6
2026-06-13 • via Nuitee
K
Kevin • solo_traveller • gb
8
Pros:

The location.

Cons:

Nothing.

2026-06-11 • via Nuitee
L
Leanne • couple • gb
1
Pros:

It was close to a tube station

Cons:

It was dirty and smelly

2026-06-11 • via Nuitee
G
Garcia Ortega • solo_traveller • es
3
Pros:

La ubicación

Cons:

La limpieza

2026-06-10 • via Nuitee
G
Gonzalo • solo_traveller • es
1
No vayan, no caigan en la trampa
Pros:

Irme del hotel

Cons:

La suciedad, los colchones, las instalaciones, el personal y la ubicación. No tenía nada bueno. Había mugre por todos lados, al llegar al hotel ya en la recepción se ven sillones sucios, oficinas desordenadas llenas de carpetas tiradas, al subir al ascensor se ve que nunca lo limpian y con mucho olor a cigarrillo. Las habitaciones están sucias y descuidadas. Tierra por todos lados, cortinas manchadas, baño sucio. En cuanto a los colchones es preferible dormir en el piso. Las fotos son un engaño o viejas por qué no reflejan la realidad del hotel.

2026-06-09 • via Nuitee
C
Chloe • solo_traveller • gb
4
2026-06-08 • via Nuitee
T
Tessa • solo_traveller • gb
3
Ehhhhhh
Pros:

Proximity to the station. Easy to check in

Cons:

Dirty, tired and the lifts are a bit daunting.
The WiFi didn't work either

2026-06-08 • via Nuitee
F
Fanny • family_with_children • fr
1
À fuir !
Pros:

Rien

Cons:

Les chambres les plus sales dans lesquelles nous avons jamais dormis... Les lits étaient tout simplement horribles, avec des ressorts qui vous lacerent le dos et aucun confort. Les rideaux de douche sont moisis et les fenêtres ne ferment pas ou très mal... Bref, à fuir !

2026-06-08 • via Nuitee
M
Massimiliano • couple • it
8
Pros:

frequento questo Hotel da diversi anni e recentemente stanno facendo dei lavori che lo rendono ancora più confortevole.

2026-06-08 • via Nuitee
E
Eric • solo_traveller • fr
1
2026-06-07 • via Nuitee
C
Christine • family_with_children • fr
3
Vraiment pas un très bon choix
Pros:

L’accueil était très correct.

Cons:

Très bruyant, pas d’eau chaude, mauvaise literie.

2026-06-07 • via Nuitee
A
Andy • family_with_children • gb
2
Pros:

Location to train station.

Cons:

Noisy location. Dirty Walls. Large fist holes in bathroom door. Poor water pressure and none of the usual bathroom accoutrements (shampoo, shower gel etc.) only some very small soap bars. The bed bases were all miss matched and dirty (looked like they were fit for the recycling centre).

2026-06-07 • via Nuitee
H
Hamill • family_with_children • gb
1
Terrible. Filthy rooms
Pros:

Location

Cons:

Very dirty

2026-06-06 • via Nuitee
K
Kenny • solo_traveller • gb
6
Pros:

As basic as it gets

Cons:

It's minging

2026-06-05 • via Nuitee
F
Fetwe • solo_traveller • it
5
2026-06-05 • via Nuitee
D
David • couple • au
5
Pros:

Only good for backpackers

Cons:

Small room

2026-06-04 • via Nuitee
G
Gary • couple • gb
3
Below average stay
Pros:

Location of the hotel

Cons:

Shower didnt work
I ordered twin beds and the bed was a double.
No breakfast facility as working in the dining room

2026-06-01 • via Nuitee
L
Lorenzo • couple • it
8
2026-05-31 • via Nuitee
D
Diana • family_with_children • es
2
2026-05-30 • via Nuitee