Hotel Lily

Hotels
4.3 (4084 reviews)
23 Lillie Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 4084 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
L
Louise • solo_traveller • gb
7
2026-05-16 • via Nuitee
J
James • couple • gb
6
2026-05-15 • via Nuitee
J
James • couple • gb
6
2026-05-15 • via Nuitee
J
Jan. R • solo_traveller • gb
4
2026-05-15 • via Nuitee
P
Paul • solo_traveller • gb
7
2026-05-14 • via Nuitee
A
alejandro • solo_traveller • es
1
Horror
Pros:

Nada

Cons:

Todo sucio y roto, el pasillo olía a meado y luces que no iban, no limpian hace años

2026-05-13 • via Nuitee
C
chelsea • solo_traveller • gb
1
Do not book unless you want to catch a disease 🦠 DO NOT WASTE YOUR MONEY!!
Pros:

Nothing!! ABSOLUTELY RANCID🤢 do not stay unless you want semen covered curtains!!

Cons:

The property as absolutely disgusting! The rooms are never cleaned by the looks! The bath panel was rotten, shower curtain covered in black mold, the walls were covered in handprints and snot, the beds are like sleeping on a plank of wood, head boards are falling off the wall, can’t close the windows due to broken handles, wardrobe was vile be cleaner to hang your clothes outside! When I then complained about the rooms the receptionist hardly spoke English so was unable to change the room. We booked 3 rooms 2 for £95 and 1 for £140 what an absolute waste of money, the two rooms was so bad they left and booked ibis up the road. Do not book unless you want to catch a disease 🦠

2026-05-12 • via Nuitee
D
Dean • couple • ie
1
2026-05-11 • via Nuitee
S
Sergiy • solo_traveller • bg
8
2026-05-11 • via Nuitee
H
Hanna • couple • pl
4
Hotel bardzo brudny, baliśmy się zostać na noc, jedynie zostaliśmy ze względu na cenę konkurencyjne
Pros:

lokalizacja

Cons:

brud, syf i pluskwy

2026-05-11 • via Nuitee
E
Emilia • solo_traveller • gb
4
2026-05-10 • via Nuitee
A
Andrew • family_with_children • gb
8
Great cheap bed in London
Pros:

Location to Appolo

Cons:

Tiny room

2026-05-10 • via Nuitee
N
Noriel • couple • gb
9
2026-05-09 • via Nuitee
J
James • couple • gb
5
2026-05-08 • via Nuitee
B
Bilal • solo_traveller • gb
10
2026-05-07 • via Nuitee
D
DJAMEL • solo_traveller • dz
7
2026-05-05 • via Nuitee
B
Benjamin Junior • solo_traveller • gh
1
Okay except for monetary issues
Pros:

Nice place

Cons:

They have to return my money for the unused night

2026-05-05 • via Nuitee
A
Aron • solo_traveller • gb
10
Pros:

Clean and tidy

Cons:

Privacy and good customer service 👌

2026-05-05 • via Nuitee
M
Marcell • extended_group • gb
1
Ruth
Pros:

Nothing at all

Cons:

There was no hot water, the plug was on fire, lots of noise, very hot room, the entire building was stinks.

2026-05-04 • via Nuitee
幸平 • solo_traveller • hk
1
2026-05-04 • via Nuitee