Hotel Lily

Hotels
4.3 (4297 reviews)
23 Lillie Road , London , gb
+44 20 7381 1881

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

4.3
Based on 4297 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
M
michael • couple • gb
10
2026-08-22 • via Nuitee
M
m • family_with_children • gb
3
Only good thing is the location
Pros:

Location was very good

Cons:

Shower handle was broken, room wasn’t clean

2026-08-22 • via Nuitee
S
Sami • solo_traveller • gb
7
Pros:

Location

Cons:

No ac

2026-08-22 • via Nuitee
W
WINNIE • solo_traveller • gb
5
2026-08-22 • via Nuitee
M
Mariann • solo_traveller • sk
3
2026-08-21 • via Nuitee
D
David • solo_traveller • gb
1
Pros:

Location

Cons:

Hotel was very dirty, unkempt and unsafe due to hygiene and exposed wiring . Staff were not helpful. Left after hecking in for half hour

2026-08-21 • via Nuitee
D
Darrol • extended_group • gb
7
Wanted a bed for the night and that's what I got close to Stamford Bridge.
Pros:

It's a basic hotel but had everything we needed, great for anyone who needs a bed close to the centre of London for a very good price.

Cons:

Booked the hotel because it said that it had car parking, unfortunately you have to book a space through a different company and after booking the room no spacies available.

2026-08-20 • via Nuitee
J
JAFARZADEH • couple • gb
3
The location it’s good to area but interior unlikely !
Pros:

Has Elevator !

Cons:

Air condition nothing and view it’s terrible

2026-08-20 • via Nuitee
E
Ex • solo_traveller • gf
2
Très décevant !
Pros:

L'emplacement ok.

Cons:

Le logement était sale, toile d'araignée partout.
La dame de ménage nous a dit de nettoyer nous-même si cela ne nous convenait pas.

Totalement inadmissible !

2026-08-17 • via Nuitee
M
Mangan • couple • gb
7
I have no complaints whatsoever. All staff were extremely helpful and attended to my needs. I recommend this venue to an
Pros:

This is a no frills hotel which is excellent value for one of the best locations in London, there are occasionally very minor problems which when drawn to the attention of staff are attended to in a timely manner. In the luxury overpriced Mercure Hotel next door residents are constantly complaining about bed bug infestation and the odd bed bug has made its way east to the Lilly where entry is denied and it is obliged to return from whence it came! Bed bugs like Head or Body lice do not discriminate and are invariably imported in guests luggage’s! Don’t blame the hotel for your negligence in ensuring that your luggage is bug free on arrival.

Cons:

Not Applicable

2026-08-17 • via Nuitee
J
James • couple • gb
5
2026-08-16 • via Nuitee
H
Haliru • family_with_children • gb
5
Managable
Pros:

Location

Cons:

Toilet, lift, floor too sticky

2026-08-16 • via Nuitee
J
James • couple • gb
5
2026-08-16 • via Nuitee
A
Amir • solo_traveller • us
6
Not ideal in hot weather.
Pros:

Easy access. Has parking (expensive)

Cons:

Lift didn’t work. No ac. No fan. Basically a nightmare in hot weather

2026-08-16 • via Nuitee
C
Cristina • couple • es
5
2026-08-16 • via Nuitee
A
Alan • solo_traveller • gb
5
2026-08-16 • via Nuitee
L
Leona • couple • gb
1
awful.
Pros:

nothing i wish i booked a premier inn

Cons:

dirty, un hygienic and poor area full of drunk people. location ws close enough to london but never would stay again

2026-08-16 • via Nuitee
N
Noriel • solo_traveller • gb
1
Pros:

Its not nice

2026-08-15 • via Nuitee
P
Peter • couple • gb
6
A home from home.
Pros:

Location!

Cons:

Nothing.

2026-08-15 • via Nuitee
G
gillian • family_with_children • gb
1
this shoud not be offered to guests in the uk. it is worse than a cow shippen
Pros:

nothing

Cons:

everything dirty disgusting. grubby moldy, unwashed sheets. disgusting dirty carpet spill stains everywhere. somthing on the bed valance that looked like blood. bathroom filthy. reception smelled of smoke. curtains hanging off and loads more.

2026-08-14 • via Nuitee