Hotel Lily

Hotels
4.3 (3978 reviews)
23 Lillie Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 3978 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
N
Nodira • couple • uz
4
2026-03-21 • via Nuitee
D
Dan • couple • fr
1
Horrible
Pros:

Emplacement

Cons:

Le logement est sal
Les murs degueulasses
La fenêtre ne se fermait pas totalement, donc laisse passer le froid et surtout le bruit

2026-03-20 • via Nuitee
V
Vitaliy • solo_traveller • gb
10
2026-03-20 • via Nuitee
C
christopher • couple • gb
1
2026-03-19 • via Nuitee
K
Kevin • couple • ie
1
Couldn’t get out quick enough
Pros:

Location is good for Stamford Bridge

Cons:

Manky

2026-03-18 • via Nuitee
F
Franck • solo_traveller • fr
4
Séjour d’une nuit et c’est bien assez !
Pros:

Son emplacement à proximité de Stamford Bridge et du métro West Brompton

Cons:

Chambres sales, salle de bain sale, vieux équipements, mauvaise literie

2026-03-18 • via Nuitee
A
Andrea • couple • it
1
2026-03-18 • via Nuitee
D
Dave • family_with_children • gb
5
Pros:

Location

Cons:

Dirty floor. Kettle stunk

2026-03-18 • via Nuitee
D
David • couple • gb
6
Good value for money and good location
Pros:

Great location and value

Cons:

Few noisy neighbours . Tv didn't work

2026-03-18 • via Nuitee
G
Graham • family_with_children • gb
7
Mr graham hall
Pros:

Bed was lovely to sleep on

Cons:

As i was leaving this morning, i was sayint to the gentleman on receptions ive had a lovely weekend, he couldnt even be bothered to look at me and at least say thank you for stsying with us, never even opened his mouth to say goodbye. I think he needs to go on course and learn how to be polite to customers.

2026-03-17 • via Nuitee
J
Jordi • couple • fr
2
2026-03-17 • via Nuitee
I
Iain • couple • gb
1
2026-03-16 • via Nuitee
J
Jessie • extended_group • gb
3
2026-03-16 • via Nuitee
B
Beatriz • family_with_children • pt
10
2026-03-09 • via Nuitee
M
Michele • couple • it
6
Buono
Pros:

La posizione

Cons:

Deve migliorare nella pulizia

2026-03-09 • via Nuitee
Z
Zouhir • solo_traveller • fr
10
2026-03-08 • via Nuitee
S
Spaccia • couple • it
6
2026-03-07 • via Nuitee
H
Hasan • couple • gb
10
2026-03-06 • via Nuitee
J
Jimmybusca • couple • es
2
Alojamiento más sucio y con menos mantenimiento que me he alojando en mi vida.
Pros:

Nos quedaremos en que dentro de la mala experiencia que tuvimos, la cama fue cómoda y muy cerca de transporte público, en ese caso el metro Earl's Court.

Cons:

El alojamiento más sucio y con menos mantenimiento que me he alojado en mi vida. Habitación sucia, hervidor de agua con agua dentro, tazas para beber sucias con restos de haber sido utilizadas, puerta del armario que no cerraba, puerta del baño que no cerraba... en definitiva tendría que estar prohibido poder alquilar habitaciones con ese estado.

2026-03-06 • via Nuitee
I
Igino • family_with_children • mt
4
2026-03-05 • via Nuitee