Embassy Suites by Hilton Omaha Downtown Old Market

Hotels
•
Embassy Suites Hotels
8.4 (755 reviews)
555 South 10th Street , Omaha , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast options
Cons:
Cleanliness issues
Parking costs
Dated furnishings

Categories

Cleanliness
6.79
Multiple mentions of cleanliness issues, including a bathtub that didn't drain properly and unpleasant odors.
Service
9.26
Staff was very helpful and accommodating, with prompt responses to requests.
Location
9.3
Excellent location with easy access to local attractions.
Room Quality
7.75
Some complaints about room furnishings being dated and maintenance issues.
Amenities
8.78
Enjoyable amenities like a happy hour and breakfast, though some improvements needed.
Value for Money
8.24
Good value overall, but parking issues and unexpected costs noted.
Food and Beverage
8.29
Breakfast food had some inconsistencies, but overall positive experiences reported.
Overall Experience
8.76
Good experience overall with some notable issues but highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:29

Property Description

Spacious 2-Room Accommodations
The all-suite hotel in the historic Old Market area offers guests spacious 2-room accommodations, ensuring comfort and ample space during their stay.

Convenient Location
Situated close to main Omaha city centre attractions, guests can easily explore popular sites such as the Orpheum Theatre, Omaha Children's Museum, and Henry Doorly Zoo, all located nearby.

Modern Amenities
Embassy Suites by Hilton Omaha Downtown Old Market provides modern amenities including a free daily breakfast, complimentary evening reception, a state-of-the-art fitness centre, and free airport transfers for a convenient and enjoyable stay.

Ready to experience comfort and convenience in the heart of Omaha? Book your stay at Embassy Suites Omaha-Downtown/Old Market now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 7 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Guest Reviews

8.4
Based on 755 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
C
Cenzer • couple • us
10
2026-03-28 • via Nuitee
C
Caitlin • solo_traveller • us
1
Won’t return, didn’t feel safe on first floor
Pros:

Good location

Cons:

Homeless people wandering around yelling at people and begging for food INSIDE the building

2026-03-25 • via Nuitee
M
Michael • family_with_children • us
10
2 adults and 4 kids. Plenty of room in the 2 room suite.
Pros:

Good food. Good staff. Good room. No complaints.

2026-03-23 • via Nuitee
G
Gina • family_with_children • us
3
Dirty pool and cockroaches
Pros:

Great location

Cons:

Horrible parking, pool was cold with dirt on the bottom. A cockroach ran across the floor as we were leaving the breakfast area. Pull out couch mattress was very worn and sagging.

2026-03-18 • via Nuitee
W
Weida • family_with_children • us
4
Cons:

We checked in late. Our door was already open when we got to our room. Garbage on the floor, dirty towels in the bathroom, plaster on the floor where a wall was fixed, carpet was very clearly not vacuumed. We had requested extra pillows and never got them. Went down for breakfast on our 3rd morning and they were very busy. In rushing to keep up, dirty plates that were still soaking wet were placed out for guests to eat on.

2026-03-17 • via Nuitee
D
Diana • family_with_children • us
9
2026-03-16 • via Nuitee
A
Amy • family_with_children • us
9
We loved our stay here and would 100% stay there again if we get back to Omaha!
Pros:

The staff were phenomenal and helpful, particularly the breakfast crew (Shurene especially!). The bartenders during the evening reception were so fast and friendly, and we particularly liked Michael’s old fashioned drink that he recommended to us. The rooms were quiet and spacious.

Cons:

Our room had some wear but was fine. Chips in the wall under the window, etc. We found sunglasses from a previous guest behind the curtains, which made us wonder how well the room was cleaned.

2026-03-15 • via Nuitee
3
364watsond • Business
10
The best experience ever!
Pros:

I really love the hospitality there and how professional everyone who works there has. One person who Stood out what The bartender Trystyn she was very good to us and made our experience one to remember. She was very informative about her city and and give great areas to visit. When I come back I’m coming back because Of her she made our experience great everyday since we have been staying there. The house keeping there is amazing as well the come and change our towel and or ever it is we need to change everyday. I felt like I was in a high class 6 star hotel. Definitely a place to come back to and stay. Thanks Trystyn again.

2026-03-13 • via Tripadvisor
M
Mallory • family_with_children • us
7
2026-03-08 • via Nuitee
T
Tony • couple • us
10
Will stay again.
Pros:

Cleanliness
Complimentary drinks

Cons:

No inside parking
(Minor detail)

2026-03-05 • via Nuitee
K
Kelsie • family_with_children • us
4
Okay
Pros:

Veggies at the snack hour.

Cons:

Our room had old food laying under the bed and behind the toilet and smelled like weed.

2026-03-03 • via Nuitee
A
Alanna • couple • us
10
Pros:

Everything.

Cons:

.

2026-03-02 • via Nuitee
K
Kelly • couple • us
10
2026-02-27 • via Nuitee
J
Jill • couple • us
8
2026-02-23 • via Nuitee
M
Michelle • couple • us
7
Good location, bad sofa sleeper.
Pros:

Good location and on-site restaurant.

Cons:

Do not plan on sleeping on the sofa sleeper; the mattress was awful!

2026-02-10 • via Nuitee
2
241jacee • Family
10
Best Valet Experience I’ve Had
Pros:

I had an great experience with PMC Valet, especially thanks to Josiah. He was professional, friendly, and handled my car with real care. From the moment I arrived, he made the whole process smooth and stress-free. It’s clear he takes pride in his work and values customer service. PMC is lucky to have someone like Josiah on their team — I’d definitely recommend this valet company and look forward to using them again.

2026-02-07 • via Tripadvisor
C
Christopher • solo_traveller • us
10
2026-01-28 • via Nuitee
P
Prevenas • couple • us
8
We had a great stay
Pros:

It was well maintained and very nice

2026-01-28 • via Nuitee
C
Cara • couple • us
9
Pros:

Good

Cons:

The heater was broken in our room but management made everything right

2026-01-26 • via Nuitee
K
Kim • couple • us
5
quick, physically comfortable, and off-putting to people who don't join their tech club
Pros:

breakfast was good and location was the biggest reason we stayed

Cons:

Although many people probably like what they experience as convenience, the whole scanning of a QR code for parking doesn't work for us that are older. My phone doesn't even have the ability to scan QR codes. It took a good 1/2 hr. to get this set up by phone and guess what...I just got my bill for my Discover card and they billed me twice for the same parking! Had to call my cc card company to get it straightened out. No thanks,..no more scanning QR codes or other nonsense that leaves out older people. Too much money for the trouble.

2026-01-23 • via Nuitee