SpringHill Suites by Marriott Montgomery Downtown

Hotels
•
SpringHill Suites
8.2 (395 reviews)
152 Coosa Street , Montgomery , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Noise issues
Dirty floors

Categories

Cleanliness
7.53
Some reviews mention dirty floors and the overall need for attention to detail.
Service
9
Mixed reviews, but staff were generally noted as friendly and helpful.
Location
9.04
Multiple reviews praise the hotel's ideal location.
Room Quality
7.99
Rooms were described as spacious and well-decorated, but noise issues were significant.
Amenities
8.02
Amenities received positive feedback but faced some criticism regarding cleanliness.
Value for Money
7.98
Guests felt value was acceptable, although some had issues leading to dissatisfaction.
Food and Beverage
7.53
Breakfast was reported as lacking at times and needed improvement.
Overall Experience
8.5
Despite some issues, many guests expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Modern Accommodations
SpringHill Suites by Marriott Montgomery Downtown offers contemporary air-conditioned rooms with free WiFi, ensuring a comfortable stay for guests.

Convenient Location
Situated within close proximity to popular attractions such as Civil Rights Memorial and Rosa Parks Museum, guests can easily explore the vibrant city of Montgomery.

Fitness Center and Parking
Guests can stay active at the hotel's fitness center and take advantage of the convenience of private parking on site.

Experience the best of Montgomery at SpringHill Suites by Marriott Downtown. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8.2
Based on 395 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.5
T
Todd • couple • us
1
Horrible customer service
Pros:

Nothing

Cons:

We spent 1.5 hrs on the phone between the hotel and booking.com. There was no reservations and the hotel pushed us off on booking.com to resolve ourselves when it was their system issue. We finally cancelled the reservation and received a refund. Then we asked if we could book direct and they couldn’t do that either even with open rooms. Same for 5 or 6 other groups while we waited regardless of how they booked. The one staff member on site was no help and basically said we needed to call booking.com on our own. She then went back into the office and proceeded to eat her dinner. The one family that was able to check in came back down claiming they were given a room already occupied. No more Marriotts for us in the near future!! Will also start booking direct through the hotels as cleaning the charges up was a nightmare.

2026-02-28 • via Nuitee
A
Appling • extended_group • us
9
My stay was great, its resolving an issue that has been frustrating.
Pros:

The amenities and location were incredible

Cons:

I have been trying to get a refund for a single room for over a month now. The process to do this is beyond frustrating and I have not been given a single answer to resolve my issue. I am sent back and forth between both Booking.com and Springhill Suites. It is a vague and complicated policy and process to deal with this.

2026-02-26 • via Nuitee
A
Ali • extended_group • us
7
It was clean and cute but not comfortable.
Pros:

It was very cute

Cons:

Bed wasn’t comfortable, couch wasn’t comfortable and trundle mattress felt like I was sleeping on the concrete.

2026-02-12 • via Nuitee
T
Tanner • solo_traveller • us
10
2026-01-31 • via Nuitee
W
Wilson • couple • us
9
2026-01-28 • via Nuitee
B
Bluett • couple • us
10
2026-01-20 • via Nuitee
R
Robbin • family_with_children • us
9
Overall the stay was good. Valet parking was great.
Cons:

There were 4 staying in our room and only received 3 sets of towels. Was told that the rooms were cleaned ever other day.

2026-01-20 • via Nuitee
R
Robert • couple • us
10
Pros:

EVERYTHING. THE ROOM OMGOODNESS SOOOOOO BEAUTIFUL

Cons:

My stay wasn't longer

2026-01-19 • via Nuitee
K
Katera • couple • us
9
2026-01-19 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-01-19 • via Nuitee
B
Betty • extended_group • us
10
Great experience!
Pros:

The location was great. Walking distance to good restaurants. The hotel was beautiful.

2026-01-19 • via Nuitee
K
Katherine • solo_traveller • us
8
Nice hotel, great location.
Pros:

The location was great, the staff were extremely nice and helpful, the room was huge and the bed was comfortable, the hotel was trendy and the rooms were beautiful.

Cons:

The bathroom could have been cleaner. There was a lot of dust on the baseboards. The phone was really dirty. There was no bathroom in the trash can. The breakfast wasn't great, the toaster didn't work well. The parking was very limited and there was only one valet guy. He was doing his best but it took a while to get service.

2026-01-19 • via Nuitee
K
Katie • family_with_children • us
10
Great place to stay in downtown Montgomery.
Pros:

Friendly, very helpful staff. Lovely and interesting historical environment. Nearness to museums and restaurants.

2026-01-19 • via Nuitee
K
Katera • couple • us
9
2026-01-19 • via Nuitee
B
Boudewijn • couple • us
8
Good
Pros:

Good location and incredible friendly staff

Cons:

Breakfast was so-so. Room was out of soap and shampoo and needed to request for refill several times

2026-01-19 • via Nuitee
J
Jonathan • couple • us
9
2026-01-19 • via Nuitee
S
Suzanne • solo_traveller • nl
9
Pros:

Mooi hotel in hartje Montgomery, en dichtbij het Legacy Museum die je moet! bezoeken

Cons:

Geen opmerkingen

2026-01-14 • via Nuitee
V
Veronica • couple • us
10
LaQuinton Hosea the Valet guy was really professional and provided quality services. I give him a 10/10
Pros:

Safe and convenient to center of city.

Cons:

Everything was good to go.

2026-01-13 • via Nuitee
D
Daquan • couple • us
10
2026-01-12 • via Nuitee
B
Benjamin • family_with_children • us
5
2026-01-11 • via Nuitee