Hotel Majestic 1 Centro histórico Cuenca

Hotels
7.7 (86 reviews)
Luis Cordero 11-29 entre Lamar y Sangurima. , Cuenca , ec

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice facilities
Cons:
Poor cleanliness
Outdated rooms
Slow breakfast service

Categories

Cleanliness
5.8
Some guests noted excessive chlorine odor and issues with towels, suggesting cleanliness was subpar.
Service
8.8
Most reviews highlight pleasant staff and good service, despite some operational issues.
Location
9.8
Many guests praised the hotel's location as very good.
Room Quality
6.8
Room quality was mentioned with concerns about outdated conditions and no hot water.
Amenities
7.3
Some amenities, like parking, are available but not fully included.
Value for Money
7.3
Concerns about extra charges and amenities not being fully covered impacted perceived value.
Food and Beverage
7.3
Breakfast service was slow and inconsistent, affecting overall satisfaction.
Overall Experience
8.5
The overall experience was generally positive despite specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:07

Property Description

Historic Center Location
Hotel Majestic, nestled in Cuenca’s historic center, offers a prime location just a stone's throw away from Parque Calderon Square and the Old and New Cathedrals. Immerse yourself in the charm of the city with convenience at your doorstep.

Comfortable Rooms and Amenities
Indulge in classic-style decorated rooms at Hostal Majestic, equipped with modern amenities such as a TV, work desk, and a cozy sofa. Unwind in the private bathrooms featuring a refreshing shower after a day of exploration.

Convenient Facilities and Services
Enjoy round-the-clock assistance with a 24-hour front desk and unwind at the on-site bar. Benefit from additional services including a laundry service and a safe for your peace of mind.

Book your stay at Hotel Majestic now and experience the perfect blend of comfort and convenience during your visit to Cuenca.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 4 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People 2 years old and over stay for US$15 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 86 reviews
Cleanliness: 5.8
Service: 8.8
Location: 9.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 7.3
Overall Experience: 8.5
J
Joselin Marley • couple • ec
5
2026-01-16 • via Nuitee
E
Eliana • family_with_children • ec
10
Excelente
Pros:

La ubicación y la atención al cliente buenísimo

2026-01-15 • via Nuitee
B
Bingham • solo_traveller • us
7
Majestic??
Pros:

Location is great. Near Calderon Park, a UNESCO Would Heritage site. Breakfast was included. Clean, cheap stay.

Cons:

No elevator, no windows, breakfast was so-so.

2026-01-14 • via Nuitee
F
Francisco • solo_traveller • ec
10
Pros:

Hotel muy bonito, comodo, su infraestructura es todo un arte para tomarse fotos. Sus colabores recepcionista son muy amables y atentos para ayudar a los huéspedes cuando se los necesite. Atención 24/7 excelente 💪🏻

Cons:

Que el personal de limpieza esté más atento porque no habia toallas en la habitación, lavadero del baño regado de jabón y no habían sacado la basura del baño.

2026-01-13 • via Nuitee
A
Avendaño • couple • ec
8
Pros:

Queda muy cerca del centro histórico de la cuidad

Cons:

No había casi agua caliente, y la habitación estaba a lado de la cocina, no se pudo descansar bien 😔

2026-01-12 • via Nuitee
C
celi • couple • ec
5
Regular
Cons:

Que no se puede ver los canales de televisión la Red WiFi pésima

2026-01-12 • via Nuitee
B
Bayron • couple • co
3
Cons:

Poca amabilidad, por eso deci no hospedarme.

2026-01-11 • via Nuitee
D
douglas chang • family_with_children • ec
10
2026-01-11 • via Nuitee
C
Camila • couple • ec
1
Inconformidad con el alojamiento
Pros:

Nada la verdad todo sucio

Cons:

La cama se hundía súper incómoda provocando dolor de espalda el servicio pésimo para darnos el desayuno se demoraron 1 hora

2026-01-11 • via Nuitee
T
Tatiana • extended_group • pe
1
Cons:

Cancelaron mi reserva

2026-01-10 • via Nuitee
M
Mary • family_with_children • ec
7
2026-01-08 • via Nuitee
J
Jenniffer • couple • ec
5
2026-01-08 • via Nuitee
J
Jenniffer • couple • ec
5
Pros:

El hotel muy limpio

Cons:

Cuando hice la reservación por la página aunque pedí habitación para 2 adultos y 1 niño no se tomó en cuenta al niño y en el hotel me cobraron un valor adicional con una habitación diferente (menor categoría)

2026-01-08 • via Nuitee
B
Bustos • family_with_children • ec
4
Pros:

La ubicación

Cons:

La infraestructura, baños con mal olor a pesar de estar limpios

2026-01-07 • via Nuitee
F
Freddy • extended_group • ec
4
2026-01-05 • via Nuitee
V
VERONICA LANAS • solo_traveller • ec
10
Pros:

Todo bien gracias

Cons:

No tienen parqueadero, cobran aparte $5 pero en Booking dice que si hay parking

2026-01-04 • via Nuitee
P
Pin Cedeño • extended_group • ec
8
Pros:

El estilo colonial de las instalaciones

Cons:

No había toallas en la habitación

2026-01-04 • via Nuitee
A
Alayngavilanes • family_with_children • ec
1
Very bad experience
Pros:

Nothing. Very unpr9fesional staff bad service.

Cons:

Everything was bad

2026-01-03 • via Nuitee
J
jusman • extended_group • ec
10
2026-01-01 • via Nuitee
L
Leonardo • couple • ec
2
Cons:

Habitaciones incómodas, no recomendable.

2026-01-01 • via Nuitee