SureStay by Best Western Mount Pleasant Racine

It looks they have done some updates. The room was clean and spacious. The breakfast was great. Heidi at the front desk was extremely helpful.

I had a good stay and the staff were very friendly

Clean rooms

.

Convenient location, friendly staff, good food variety for breakfast.
Room window frame had mold, carpet was not clean and bathroom tub needs to be renovated.

I need my refunded money. Bugs all in the toilet.

The staff is awesome. Helpful. Breakfast very substantial and good. Nice. Room nice. Clean clean clean..

Very good

Front desk was very friendly, overall the stay was excellent thank you for the professionalism

Nothing

We booked two rooms for seniors and immunocompromised guests with asthma, hoping for a safe and restful stay. What we got instead was a clear sign that the hotel had already mentally closed its doors.

-Both rooms smelled musty, and visible mold appeared in the shower—an unacceptable risk for anyone, especially vulnerable guests. No one should be sleeping in that room closest to the pool
- The TVs in the other room didn’t work. Staff kept assuring us the on-call handyman would fix it, but no one ever showed up during our entire two-day stay.
-We were told the hotel was fully booked and couldn’t be moved to a room with a working TV. Yet that same night, their website showed available rooms.
- The pool was already closed, and we literally watched them take down the front business sign. It was clear no one cared what happened in this final week—they were checked out before we did.

The front desk double charged me for the room and after admitting the mistake have yet to refund my money. The room smelled of animal urine and one of the beds sheets were not clean. The sink would not properly drain and the shower pressure was mild. I e stayed here many times in the past and have witnessed this building fall apart over the years. The manager was nice however incompetent.

Staff were friendly and helpful and parking on-site was easy. The pool was not open and the shower in the room was terrible. The water pressure was painful and the drain was so clogged that the tub filled up within 30 seconds of having the water on. It made it extremely unpleasant to shower at all. Bed was okay, the pillows were uncomfortable, but the AC worked well. Overall, a decent experience for the price paid.

Only thing my husband didn’t like was that some areas smelled of smoke and the pool wasn’t in use.

Access was good, staff were very pleasant,
Facilities were old and worn and the refrigerators were terrible..

Price and staff

The room was clean. The room above us was very loud with children running for hours. It was 100 degrees out and we wanted to swim. At checkin, we seen the sign the pool was out of service. I was NOT happy. We arrived 20 min early and was told we could not check in and must come back. It was not a great experience and would not pay what we did for a room that was loud and no pool for my 2 year old grandson.

First room we had smelled like smoke, but the person at the front desk switched us to a new room right away. The pool is unavailable and the breakfast was sub par compared to other Fairfield’s I have stayed at.