SureStay by Best Western Mount Pleasant Racine

Checked in at 8pm. Housekeeping was still working to get rooms ready. Party in front of us waited 30 min for their room, but we were given a key right away. Room was not cleaned. Housekeeper said she would have it ready in 10 min, but it smelled bad, so we went back to front desk. We were given a new room, and when we unlocked it, we found the people who checked in before us already occupying the room!!! We checked out and went elsewhere.

It looks they have done some updates. The room was clean and spacious. The breakfast was great. Heidi at the front desk was extremely helpful.

I had a good stay and the staff were very friendly

Clean rooms

The staff is awesome. Helpful. Breakfast very substantial and good. Nice. Room nice. Clean clean clean..

I need my refunded money. Bugs all in the toilet.

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Convenient location, friendly staff, good food variety for breakfast.
Room window frame had mold, carpet was not clean and bathroom tub needs to be renovated.

Very good

Front desk was very friendly, overall the stay was excellent thank you for the professionalism

Nothing

We booked two rooms for seniors and immunocompromised guests with asthma, hoping for a safe and restful stay. What we got instead was a clear sign that the hotel had already mentally closed its doors.

-Both rooms smelled musty, and visible mold appeared in the shower—an unacceptable risk for anyone, especially vulnerable guests. No one should be sleeping in that room closest to the pool
- The TVs in the other room didn’t work. Staff kept assuring us the on-call handyman would fix it, but no one ever showed up during our entire two-day stay.
-We were told the hotel was fully booked and couldn’t be moved to a room with a working TV. Yet that same night, their website showed available rooms.
- The pool was already closed, and we literally watched them take down the front business sign. It was clear no one cared what happened in this final week—they were checked out before we did.

The front desk double charged me for the room and after admitting the mistake have yet to refund my money. The room smelled of animal urine and one of the beds sheets were not clean. The sink would not properly drain and the shower pressure was mild. I e stayed here many times in the past and have witnessed this building fall apart over the years. The manager was nice however incompetent.

Staff were friendly and helpful and parking on-site was easy. The pool was not open and the shower in the room was terrible. The water pressure was painful and the drain was so clogged that the tub filled up within 30 seconds of having the water on. It made it extremely unpleasant to shower at all. Bed was okay, the pillows were uncomfortable, but the AC worked well. Overall, a decent experience for the price paid.

Only thing my husband didn’t like was that some areas smelled of smoke and the pool wasn’t in use.

Access was good, staff were very pleasant,
Facilities were old and worn and the refrigerators were terrible..

Price and staff

Good value!!! Pool not working seems like a common problem here (it was “out of order”). Not the cleanest or quietest place, but I feel it was fine and we got what we paid for. Thank you :)