Hampton Inn Duluth-Canal Park

I thought the place was very very nice to stay at. Staff was great the beds were extremely comfortable and the breakfast was really good. Location was perfect and alot to do around the area.

Our stay was Sunday night Nov 23 for the Bentlyville Tour of Lights event. Initially we had reserved a Queen Lakeview, but took advantage of a website offered upgrade to a King 1 Bedroom Suite (although that's not how it was labeled) with a Whirlpool (jetted tub) for an extra $40. The room labels for the upgrades to bid on did not match the labels of the rooms on the Hilton Canal Park webpage, but Michelle was very helpful in email correspondence in decoding the rooms being offered and the process of bidding on upgrades and the obligations involved. The King Suites are normally $100 more than the Queen Lakeviews for a Sunday. Oddly a Queen Partial View was also offered for bids at $80 more than our Queen Lakeview, although it would have been a downgrade. Construction was going on, which we were warned about on our stay last year. There was the expected smell of paint, commotion, and compromises on amenities because of this. You are paying a premium for the Canal Park location with this property, the event was a fifteen minute walk. Beautiful Lake Superior was about a hundred yards away across a service road, and we pretty much had the shoreline there to ourselves early Monday morning. The third floor room was clean, quiet, and adequately stocked which was expected for the price. They accommodated us with a rollaway bed for my girlfriend's daughter, though not right away. According to Business Travel News this property was built back in 1997 and last renovated 2013. It's definitely showing its age. There were several issues that likely won't be fixed with the current renovation, like dated slow elevators, which according to other reviewers has abruptly dropped with their groups inside. They have electronic checkin with the app, which is a big reason I stay with this chain, but the app didn't control the TV or the heating/cooling control, which their promo material advertises it to. I was told this was not going change with the renovation. The shower door wouldn't close all the way, so you had to be careful about water on the floor. Also when my girlfriend tried the jetted tub the hose leaked and sprayed water everywhere. The tiny laundry room had no washers (hopefully temporary with the renovation). The tiny workout room had just three of pieces of decades old equipment, a stairmaster, bike, and treadmill. It just fit me and her daughter, we had a couple people peek in and then leave while we were in there. The pool was nice. The breakfast, not in the normal dining area because of the construction, was typical generic fare to feed a lot of people cheaply despite TV promos showing a bagel shop bagel and sliced fresh fruit. I've yet to see either of these at any Hilton property. There wasn't much for snacks, you were mainly at the mercy of machines that ripped you off. I was overcharged several dollars for a bottle of Pepsi, which the evening desk person said he couldn't do anything about, but was refunded in cash the next morning by the day desk. When it happened the evening desk person mentioned the machine had outright stolen money from others without even giving drinks. When asked about the free water for 'Silver' membership, the only tangible benefit that level gets you, the evening desk girl pointed to a basket with some tiny bottles of warm Glacier Mint to apparently serve myself. This water perk is clearly just a token thing, but other Hiltons make more of an effort. The Hampton Duluth North gave us a couple of chilled large Aquafina's in a Hilton paper bag. We've stuck with the Hilton umbrella this last couple years after some bad experiences with Wyndham's, although the Hilton options for Duluth are fairly limited. A ten minute Uber ride away is the Hampton & Suites Duluth North/Mall Area, built in 2017, for two thirds the price of this one on any given night. We stayed there for the Haunted Ship event a month earlier, and 20 years newer does make a difference not to mention a more motivated staff. There are also countless other downtown Duluth hotels from competing chains and independents, like the new boutique property Force On Fifth, that likely would offer a comparable or better experience for less money. If you have to have a downtown Duluth Hilton and are willing to spend $200-$400 a night on a room depending on the day of the week, this property will just do.

Breakfast was good all 3 days. Good variety.
The lake view was awesome.
Beautiful sun rise today.

Friendly, helpful staff. Nice size and clean room. Excellent breakfast.

Location

Great Location and spacious rooms, Good Beds, Huge parking lot, employees were very friendly. Defenitely would go there again !

Breakfast was amazing, fresh, everything tasted wonderful

The location exceeded expectations, beautiful venue, pathways along lakeside, seating areas outdoors to enjoy view, & great restaurant next door. The staff were very helpful & friendly.

Location was great. Breakfast looked stellar, but we went out for the meal - special occasion.

Could have been hotter.

Location was good, free parking while staying.
Requested a pet free room and the pleasant gal at check-in said she checked through records to find us a room where no pets had been in for some time. Since we have allergies related to pets we appreciated that.

Breakfast was great, location was great, rooms were clean and comfortable