Fivitel Hoi An Hotel

Hotels
8.6 (1013 reviews)
Âu Cơ , Hoi An , vn

Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Amazing staff
Comfortable rooms
Good service
Cons:
Construction noise
Limited amenities
Poor breakfast quality

Categories

Cleanliness
8.42
Rooms were lovely and comfortable, but construction work might affect overall perception.
Service
9.23
Staff were amazing and so helpful, consistently positive remarks about service.
Location
8.23
Location is good, but building work nearby was mentioned negatively.
Room Quality
8.73
Rooms were big and bright, with comfortable furnishings.
Amenities
8.53
Infinity pool mentioned as wonderful, but some amenities were lacking.
Value for Money
8.82
Hotel is good value for money based on the overall comfort and service provided.
Food and Beverage
8.02
Breakfast had mixed reviews, with some items described as poor.
Overall Experience
8.82
Overall experience was good despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:32

Property Description

Luxurious Beachfront Stay
Located in Hoi An, Fivitel Hoi An Hotel offers a 4-star experience with free bikes, a refreshing outdoor pool, and a modern fitness center. Indulge in the lush garden, relax on the terrace, or unwind at the chic bar.

Elegant Rooms and Culinary Delights
Each guest room is elegantly furnished and equipped with modern amenities. Enjoy a variety of dining options including American, Vietnamese, and local cuisine at the on-site restaurant. Special dietary needs can be accommodated upon request.

Convenience and Leisure Combined
Benefit from 24-hour service, airport transfers, and free WiFi. Explore the area on wheels with available car hire, or opt for a leisurely bike ride. For business needs, utilize the business center, or simply unwind at the snack bar.

Experience the epitome of beachfront luxury at Fivitel Hoi An Hotel. Book your stay now for an unforgettable retreat by the sea.

Important information:

The property offers free schedule shuttle bus from/to Hoi An Town and An Bang beach to all in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 7 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1013 reviews
Cleanliness: 8.42
Service: 9.23
Location: 8.23
Room Quality: 8.73
Amenities: 8.53
Value for Money: 8.82
Food and Beverage: 8.02
Overall Experience: 8.82
B
Brad family_with_children au
6
2026-03-14 via Nuitee
M
Martin family_with_children us
10
Pros:

The staff was friendly. The room was clean and comfortable. Everything was good. Its a short walk to a nice secluded beach and away from the noise of old town. There is a mart and some restaurants just a couple minutes away. Nothing to complain about, all good

2026-03-14 via Nuitee
N
Natalie family_with_children gb
10
Pros:

Absolutely fantastic hotel. Rooms were spotlessly clean, staff were very friendly, polite and helpful. The buffet style breakfast was lovely with plenty of choice. You get a free bottle of water per person each day.
There is a free shuttle bus to the Old Town and to a beach further away.
Highly recommend this hotel. We have already booked to go back.

2026-03-13 via Nuitee
V
vịnh family_with_children vn
7
Tạm
Pros:

Thích view nhìn ra biển

Cons:

Phòng gym,kid club

2026-03-12 via Nuitee
H
hans olof family_with_children se
9
2026-03-11 via Nuitee
J
julia couple fr
10
2026-03-11 via Nuitee
J
Julide family_with_children fr
8
Pros:

Excellent value for money.
The hotel is directly across from the beach.
Very large rooms.
The bed is extremely large and very comfortable.
Breakfast is very good with plenty of options.
The staff are exceptionally kind and helpful.
Free shuttle service to the city center, which is very convenient.
Overall: a very good stay, mainly because of the price, the large comfortable rooms and the outstanding friendliness of the staff.

Cons:

Points to improve:
The bathroom itself is fine, but the towels are old, humid and sometimes torn — they should really be replaced.
The balconies are extremely small, so they are not really usable.
There is a building under construction behind the hotel (there was no noise during our stay, but it is something to be aware of).

2026-03-11 via Nuitee
E
Elliott couple gb
5
Clean room nice staff however would not recommend for a holiday
Pros:

The rooms were clean and room service was very good with helpful staff very nice food as well

Cons:

The location in particular is not as advertised the surroundings is all construction and not the cleanest and the part of the beach that it is closest to is very dirty and filled with shops no place to relax the room was satisfactory although the views are not great due to surroundings. It does not feel safe to walk around with the amount of construction and half torn down buildings everywhere the trees in the surrounding area have also all been chopped down

2026-03-10 via Nuitee
H
Heinz Josef couple de
9
2026-03-10 via Nuitee
J
Jennifer family_with_children au
5
Pros:

That it was close to the beach. That's about it.

Cons:

Ensure to eat dinner out as the food is very average. Every other hotel we stayed out the men usher would get our bags (mum being 74 yrs old) this really helped me. Not once were we helped. Mum didn't feel comfortable 😕 😪.

2026-03-09 via Nuitee
J
Jennifer family_with_children au
5
Pros:

That it was close to the beach.

Cons:

Men ushers did nothing at all to help myself or my 74 year old mum. Other than just walking around aimlessly and on their mobiles I couldn't see their point on being there. Thank goodness the grab drivers saw that we needed help with luggage and came in to help us. The food at the restaurant for dinner was horrible so ensure to eat out.

2026-03-09 via Nuitee
M
Monique extended_group be
7
Leuke tijd gehad in Hoi An
Pros:

Leuk zwembad, lekker ontbijt

Cons:

Pendelbus was er niet om naar de stad te gaan

2026-03-09 via Nuitee
H
Hung extended_group vn
10
Pros:

Khách sạn sạch sẽ, nhân viên thân thiện. Chúng tôi sẽ quay trở lại

2026-03-09 via Nuitee
Y
Yoel extended_group il
8
2026-03-07 via Nuitee
S
Steven couple au
10
Pros:

Staff were wonderful

2026-03-06 via Nuitee
M
MYRIAM couple fr
9
Agréable
Pros:

Propre, près de la plage, petit déjeuner copieux, personnel très sympathique

Cons:

Rien

2026-03-04 via Nuitee
B
Bartosz family_with_children pl
10
Pros:

I was very surprised with the hotel. It exceeded my expectations and I think the score in the Booking was much below what this hotel deserves. The hotel is new, clean, comfortable and lots of rooms have a stunning view of the sea. It is located far from the buzz of the city but with easy access to the center ( the hotel provides transport). Breakfast offers a wide choice of dishes and the staff is very friendly.. i would like to mention here in particular SEN who was the friendliest and the most competent hotel staff I have ever met. With her attention to detail and helpfullness she was able to make each of our days possible best . She always addressed us ( and other guest) with our names, which I guess must have been a challenge. SEN- you are the best - fully professional and charming. Thank you!

Cons:

Maybe a bit noisy when motorbikes passed but a closed window solved the problem:-)

2026-03-03 via Nuitee
K
Khanh Tan family_with_children fr
8
2026-03-03 via Nuitee
L
Linus extended_group se
10
Väldigt prisvärt, rent och utmärkt personal
Pros:

Rent, utmärkt service, hotellet erbjöd transfer till annan större strand och staden gratis. Bra frukost och återigen väldigt vänlig och hjälpsam personal

2026-03-02 via Nuitee
K
Kevin couple gb
9
2026-03-01 via Nuitee