Abbey Lawn Hotel

Shower facilities and staff… they didn’t even tell me I had to register my car in the car park on arrival. They played extremely loud music to 12am I might aswell of slept on the dance floor then awoke again with very very noisy guests and corridors with people banging the suit cases on way out very loudly and people hoovering against my bedroom door at a stupid hour after hardly getting any sleep.

Most things

A bit too warm even with windows open.

Some of the staff a bit grumpy, seemed like we were in an Old People's Home. Didn't like pre ordering breakfast and the tea pots were deeply stained & could do with a good clean & the condiments and containers holding the sugars and sauces.

I have never left a negative review of a hotel before but I really feel it's necessary to warn other people. There was a previous guest's poo in our toilet and dead insects all over the carpet by our window. A previous guest's dirty sock by our bed and a previous guest's medicine in a drawer. The room was hot as a furnace and no fan - we asked for one but there wasn't enough for all guests. We resorted to having cold showers through the night. A bizarre and regimented breakfast routine - we had to order before we could go to our room, come down at the time they demanded and join a bus tour of about 60 people in a very loud, hot, sweaty room - at 8 am. We were told we wouldn't get breakfast unless we complied. We paid to stay for three nights but left after just one because it was so unbearable - I begged my husband for us to leave. We didn't stay for breakfast.

I wrote a detailed letter privately to the hotel in the hope of being heard and perhaps even receiving compensation. They replied saying they require 35 days to investigate - apparently this is because they value all feedback and wanted to give my complaint 'the time it deserves'. I waited patiently for 5 weeks and heard nothing back so had to follow it up myself. Today I spoke with the general manager over the phone who was incredibly argumentative and defensive from the get-go. He was painfully childish to deal with and nowhere near the level of professionalism I would expect from a GM. After becoming exhasberated with the conversation that just seemed to be going round in circles, I asked if he was going to do anything about the complaint and he very begrudgingly offered me the money back for the one night that we stayed. It did not feel anything like accountability, or gesture-of-good-will, but more to try and shut me up. This was after repeatedly berating me for not raising my complaints while at the hotel.

The room was great apart from the creaky floor.

Having to pre-order breakfast for the following day

Creeky floors... Creeky lift... breakfast very small...

Lift was a little slow as used by a lot people so had to wait for it a while. Bedroom and enquire lovely, however the hotel was a little tired in areas but I'd imagine the up keep is very high and it's a beautiful hotel. Wouldn't stop me coming again . Walk to town is not too far for those able to walk but is on a incline and takes about 20 minutes so may be too far for some people. Bus service takes you to hotel so used that back up .

The stress of booking in.. said needed id to check in.. showed had bank card and booking.com account booked with said wasn't good enough need proof of photo id..

We drove 3.5 hours.. so it was very stressful.
I had call family to go to my property to send pics over to proof identity.


Thej once got that was asked to email it to hotel.. I wasn't too pleased as it made it even more inconvenient to myself and other parties involved waiting around.. in end lady in reception took pictures off my phone to put on system.

After long drive the whole experience was stressful and so inconvenient.

Never had to show full id in other hotels when booked through booking.com.