Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5765 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5765 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
M
mohammed • couple • sa
5
2026-05-09 • via Nuitee
L
Laura • couple • es
10
2026-05-09 • via Nuitee
B
Belén • couple • es
10
Lujo asiático
Pros:

El servicio u la piscina

Cons:

El baño algo anticuado

2026-05-09 • via Nuitee
A
Aaron • couple • au
10
2026-05-08 • via Nuitee
J
Jordi • family_with_children • es
10
2026-05-08 • via Nuitee
A
Aboudoukader • family_with_children • fr
10
2026-05-07 • via Nuitee
M
Mian Yousaf Jamal • solo_traveller • pk
8
2026-05-07 • via Nuitee
S
Sophie • couple • gb
10
We wil be back
Pros:

Lovely 2 night stay at our fvourite hotel in KL where we have stayed on numerous occasions. Great staff, breakfast, pool area and gym

2026-05-06 • via Nuitee
A
Abdulkhaleg • couple • sa
10
منزلي الثاني كل وقت
Pros:

كل شيء حتى الفطور وتنوعه ووجود المول بجواره والإطلالة رائعة هذه المرة على المدينة وقد جربت ماشاءالله مرات سابقة إطلالة الحديقة والنافورة كلها جميلة

Cons:

لاشيء

2026-05-06 • via Nuitee
N
Nicolas • family_with_children • fr
8
Situation exceptionnelle pour un véritable 5 étoiles
Pros:

Situation de l'hotel exceptionnelle dans le parc KLCC à deux minutes du mall KLCC et des tours Petronas, personnel très compétent et véritable service 5 étoiles. Piscine et salle de sport au top. Petit déjeuner agréable avec une bonne qualité mais cependant très bondé.

Cons:

Décoration un peu vieillissante pour les chambres

2026-05-06 • via Nuitee
X
XING • couple • jp
9
2026-05-06 • via Nuitee
Y
Yulia • solo_traveller • ru
10
Pros:

Spacious rooms, good breakfast and exceptional view

2026-05-06 • via Nuitee
E
Egbert • couple • nl
10
Excellent choice for staying over in KL
Pros:

Everything was so well organized from facilities to very friendly staff

Cons:

Nothing

2026-05-06 • via Nuitee
R
RIZAL • couple • my
10
2026-05-05 • via Nuitee
C
Claire • couple • au
10
Made for a perfect holiday. Outstanding service, beautiful clean hotel with excellent facilities.
Pros:

The staff were outstanding. The facilities were amazing.

2026-05-05 • via Nuitee
H
Hunchao • couple • cn
7
Basically good
Cons:

During my stay at Mandarin Oriental Kuala Lumpur, the overall facilities and general services of the hotel are acceptable. However, I am greatly disappointed with the front desk service. As a dedicated collector of Mandarin Oriental signature fans, I enquired about the hotel’s fan souvenir at the front desk, yet the staff had no knowledge of this signature item at all.

Mandarin Oriental branded fans are a classic hallmark amenity of the brand, which are generally provided complimentary at most properties. Even if sold separately at this hotel, the front desk team should be fully familiar with brand-exclusive items and related information. The obvious lack of professional training and poor product knowledge of the front desk staff has negatively impacted my stay experience.

As a long-time fan collector who chose this hotel specifically for the signature fan, I felt truly let down. I hope the hotel will conduct targeted training for front desk employees to ensure they understand the brand’s iconic amenities, so as to uphold the service standard of Mandarin Oriental and prevent similar issues in the future.

2026-05-05 • via Nuitee
M
Mohamed • couple • in
10
Pros:

I am a frequent traveler and a gold member in Hilton and a Mariot Bonvoy Gold member, but honestly I am making this statement that this is one of the best hotel I’ve stayed . We were given free late check out till 6 PM .

2026-05-05 • via Nuitee
T
T • couple • jp
7
2026-05-04 • via Nuitee
T
Takayo • couple • jp
10
もう一度とまりたい
Pros:

日本人スタッフが大変親切だった

2026-05-04 • via Nuitee
K
K.L. • solo_traveller • nl
10
Great location, comfortable, welcoming staff at all levels is an added bonus.
Pros:

The location was particularly selected because of some errands during my stay.
Breakfast was widespread, lots of choices-local and international. Staff at breakfast were friendly, efficient and welcoming.

Cons:

600 ringgit deposit. Guests should be given one option as deposit and i. e. Credit and not cash.

2026-05-04 • via Nuitee