Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5855 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5855 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
T
Tatiana • couple • ru
8
Pros:

Отличное расположение отеля

2026-06-06 • via Nuitee
V
Veronica • couple • ie
8
2026-06-06 • via Nuitee
B
Brian • couple • au
10
Best hotel stay in all our years and travels - the staff are perfect that you don’t want to leave.
Pros:

This property is perfect!! The hotel is spotlessly clean, the facilities are first class, and the staff are the best we have ever witnessed - so caring and helpful. The staff are always so polite, welcoming, and always willing to assist in any way. We had a three night stay at the hotel on our way back home to Australia after being in Europe for a month and it was a perfect way to reset our body clocks and just relax. We arranged an airport transfer through the hotel, and on arriving at the portico of the hotel Sarah from the Mandarin Oriental lounge was waiting there to welcome us to the hotel. Sarah gave us a detailed and very helpful introduction to the hotel and our suite, and during our stay she seemed always available to help us with any questions we had. We also were made feel so welcome at the hotel by Mohana, and she made us feel like true guests of the hotel, not just paying visitors. Having stayed at a LOT of hotels from big chains previously, we are convinced that the Mandarin is the best we have experienced and a lot of those other famous chains should learn from the excellence of the Mandarin KL.

Cons:

Nothing. It was so good we hardly bothered leaving the property.

2026-06-05 • via Nuitee
W
William • couple • gh
10
2026-06-05 • via Nuitee
A
AZIZAH • extended_group • sg
7
2026-06-04 • via Nuitee
A
Amran • family_with_children • my
7
Pros:

Perfect location. Staff are exceptionally friendly and helpful.

Cons:

We arrived at 3:00 PM expecting to check in and rest after our travels, but were told our room wasn't ready. We had to wait another hour, finally getting access at 4:00 PM. For a premium hotel, this delay is unacceptable and fell short of our expectations

2026-06-03 • via Nuitee
N
Nerea • couple • es
1
No merece la pena
Pros:

El sitio pero el mal trato recibido no lo compensa

Cons:

Te retienen dinero de la tarjeta y tardan más de un mes en devolvértelo

2026-06-03 • via Nuitee
M
Mohamed • couple • ke
9
Pros:

Location and Cleanliness

2026-06-03 • via Nuitee
M
Migle • couple • gb
10
Perfect Location and Excellent Hotel
Pros:

The room was great, we had amazing view to the towers, facilities were great. Breakfast had a lot of good choices. Location was perfect.

Cons:

We did laundry in the hotel and ended up paying a lot for the small amount of clothes we had, it was a bit unexpected.

2026-06-03 • via Nuitee
W
Werner • couple • de
10
Pros:

Perfekte Lage und super Service

2026-06-03 • via Nuitee
N
Noor Aishah • couple • bn
9
Strategic location near KLCC Twin Tower
Pros:

Very close to Suria KLCC, Twin Towers. Fast check in & out. Good Service from staff.

Cons:

None

2026-06-02 • via Nuitee
C
Cyril • solo_traveller • ae
10
overall excellent
Pros:

everything

Cons:

rolling suitcase noise on top floor

2026-06-02 • via Nuitee
P
Prashant • family_with_children • ae
9
2026-06-01 • via Nuitee
M
Munaya • couple • sa
10
اللوبي عندهم رائع والموظفين بشوشين ومتعاونين والغرف واسعة
Pros:

جميل ونظيف جدا والخدمة ممتازة والموقع مميز

2026-06-01 • via Nuitee
A
Amos • couple • sg
10
2026-06-01 • via Nuitee
A
Amos • couple • sg
10
2026-06-01 • via Nuitee
N
Noor Rizalina • couple • my
9
A place that have everything nearby.
Pros:

Its calm, near to klcc, verity of food during breakfast, my favourite omelette, good coffee, polite and informative staff during check-in, she is actually from Segamat.

Cons:

Nothing, everything is brilliant.

2026-06-01 • via Nuitee
S
shuwen lim • solo_traveller • my
9
Pros:

Great service and friendly staffs. Willing to accommodate requests. Walking distance to KLCC as it's right next to the park.

Cons:

Lights are a bit on the dim side.

2026-06-01 • via Nuitee
M
Mohd Hashrizal • couple • my
9
2026-05-31 • via Nuitee
K
Kai Chin • solo_traveller • my
8
2026-05-31 • via Nuitee