Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5519 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5519 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
N
Nicola • couple • gb
10
Impressive hotel in a great location
Pros:

The Mandarin Oriental is in a great setting in KLCC with a metro station just about 5 minutes from hotel, over looking KLCC park with it's evening fountain show and also by the Petronas towers and two shopping malls (Suria is full of designer shops). If you like shopping it's a great spot to stay.
Also one of the best hotels we have stayed in.
We had a large room overlooking the park and swimming pool. Sadly we didn't send much time at the hotel as we had some busy days but appreciated a dip in the pool after a hot morning of sight seeing.
The hotel is very opulent in style, exceptionally clean and with helpful staff.
It was pretty easy to get to Petaling Street and Central market.
We would definitely come back if we get the chance.

2026-02-14 • via Nuitee
M
Muhammed Shehmir • extended_group • pk
10
Pros:

The staff. Excellent Staff , I have not seen such a well trained staff at other hotel. They were reaching out for help even if you were reluctant to ask. The lady at the help desk was extremely caring and nice to my kids and mother. All hotels provide the necessary things but only few leave a wow on your face. Mandarin was one of them.

Cons:

There is nothing I didn't like but the fact I have to answer this question. I wasnt able to find salt and pepper on the table for all Breakfasts during my stay.

2026-02-14 • via Nuitee
A
Ali • couple • my
10
2026-02-14 • via Nuitee
S
Streetsofapathy • couple • at
8
Pros:

Schönes Zimmer, toller Ausblick

Cons:

Das Frühstück könnte für den Preis etwas umfangreicher sein. Oder besser aufgeteilt. Es ist ziemlich eng.

2026-02-14 • via Nuitee
S
Suhaimi • extended_group • my
10
2026-02-13 • via Nuitee
N
Nikoloz • family_with_children • de
6
2026-02-13 • via Nuitee
G
Gerry • couple • gb
10
Wonderful Stay in a wonderful hotel. Loved KL and will come back.
Pros:

We had a room facing the Petronus Towers. It was fantastic. The housekeeping staff were amazing. We ate breakfast in the downstairs restaurant (matrix) three times.

Cons:

The fourth morning we were led upstairs as it was too busy down stairs. That was disappointing. We felt rushed and a couple of the dishes had to be cooked downstairs and brought upstairs.

2026-02-13 • via Nuitee
J
Joanna • couple • gb
10
2026-02-13 • via Nuitee
M
mansilla Fernandez • solo_traveller • ad
10
2026-02-12 • via Nuitee
M
Mao • couple • jp
10
癒し
Pros:

すべて。ロケーション、部屋、朝食、プール、スタッフ全てよかった。

Cons:

特になし

2026-02-12 • via Nuitee
S
Scott Jason • couple • au
9
The most relaxing stay we've had in K.L. and will definitely make Mandarin Oriental our go to stay.
Pros:

Lounge staff were exceptional and food variety was great. Seafood Buffet was best buffet we've had in K.L. Proximity to KLCC was huge factor for our stay. Our "red Jacket" host that met us upon our departure was a "godsend"... We travel a lot thru K.L. but normally not economy, so his guiding us thru kiosks and luggage lines was extremely helpful. Truly was the perfect way to end our delightful week with you.

Cons:

Shower pressure was very low and bath plunger did not stop the water from running out slowly. Informed front desk but nothing changed. Really did not affect our stay, too much.

2026-02-12 • via Nuitee
T
Tim • couple • nz
10
Very relaxing and beautiful service from all the staff
Pros:

Fantastic location right in the middle of all the action, luxury fittings and beautiful beds. Great pool and spa area.

Cons:

Nothing

2026-02-12 • via Nuitee
R
Ruz • couple • bn
8
2026-02-12 • via Nuitee
I
Inna • couple • ru
8
2026-02-12 • via Nuitee
D
Daniel • couple • gb
5
2026-02-11 • via Nuitee
O
Osman • solo_traveller • my
10
2026-02-11 • via Nuitee
R
Rachel • couple • gb
9
Lovely stay , ticked all our boxes
Pros:

Everything

Cons:

Nothing

2026-02-11 • via Nuitee
H
herve • couple • fr
3
Cons:

Poubelles du couloir non videes pendant 2 jours , pages manquantes dans le book service et autres de la chambre , attente tres longue pour le petit dejeuner , attente 30 minutes pour le cafe ,placement a une table en dessous des escaliers que nous avons refuse , tres bruyant durant les nuits . Vraiment pas un service 5 etoiles .

2026-02-10 • via Nuitee
M
Mal • couple • au
10
2026-02-10 • via Nuitee
P
PASQUALE ANTONIO • couple • it
8
Bene ma si può migliorare
Pros:

Lo stile, la lounge e la smoking room nella Lounge

Cons:

Una non fantastica accoglienza all'inizio

2026-02-10 • via Nuitee