Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (6066 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my
+60 3-2380 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Property Video

Guest Reviews

9.1
Based on 6066 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
A
Aamir • family_with_children • ae
9
2026-08-29 • via Nuitee
S
SEOKWOO • solo_traveller • kr
7
2026-08-29 • via Nuitee
P
Peter • couple • dk
10
2026-08-29 • via Nuitee
A
Aamir • family_with_children • ae
9
Superb location and a very helpful staff
2026-08-29 • via Nuitee
S
Stefano • solo_traveller • it
8
2026-08-29 • via Nuitee
S
SALEH • couple • kw
10
2026-08-29 • via Nuitee
H
Hafidzah • couple • gb
10
2026-08-29 • via Nuitee
J
Jusupova • solo_traveller • kg
3
2026-08-27 • via Nuitee
G
ghanya • family_with_children • fr
10
2026-08-27 • via Nuitee
R
Rabia • couple • re
9
Merveilleux
Pros:

L’emplacement
Le professionnalisme du personnel
La qualité du petit déjeuner

Cons:

Rien de spécial
Tout était parfait

2026-08-27 • via Nuitee
V
Vijayaraj • family_with_children • in
9
2026-08-26 • via Nuitee
P
PASQUALE ANTONIO • solo_traveller • it
10
2026-08-26 • via Nuitee
C
Cesare • couple • it
9
2026-08-25 • via Nuitee
C
Choukri • family_with_children • fr
10
Au top, rien à signaler, l’hôtel est bien situé le personnel est très gentil
Pros:

Au top

Cons:

La piscine est un peu petite

2026-08-25 • via Nuitee
J
Josep • solo_traveller • es
10
Pros:

Su servicio y colaboración fue increíble

2026-08-24 • via Nuitee
F
Farid • couple • fr
10
Pros:

Nous avons passé un excellent séjour au Mandarin Oriental. L’hôtel est vraiment très beau et son élégance se remarque dès l’entrée dans le lobby. Les chambres pourraient être un peu plus modernes, mais elles restent belles, spacieuses et confortables.

Le personnel est vraiment aux petits soins et très agréable.

Le gros plus de l’hôtel est son emplacement, juste à côté du centre commercial Suria KLCC. C’est très pratique pour faire du shopping, se balader et trouver facilement des restaurants.

Cons:

Le seul point négatif concerne le petit-déjeuner : en période de forte affluence, il y a un manque de place et d’organisation, ce qui peut entraîner une attente assez longue avant de pouvoir manger.

Malgré ce petit point négatif, nous avons vraiment apprécié notre séjour et nous recommandons cet hôtel.

2026-08-24 • via Nuitee
C
Chun Tau • solo_traveller • my
8
Could have been better
Pros:

Your front desk manager, Daniel, was courteous and knowledgeable about the product of the hotel. He was able to explain the other outlets of the hotel clearly.

Cons:

I cannot drink the soda the hotel provided for free. I called and requested a replacement with a zero-sugar drink. However, I was told that the zero-sugar drinks are chargeable. An exchange is not allowed. I would appreciate a little flexibility.

2026-08-24 • via Nuitee
N
Norma • family_with_children • gb
10
A wonderful stay in a beautiful hotel. More expensive than most but worth it
Pros:

A really lovely hotel with exceptionally good staff and facilities.

Cons:

Nothing

2026-08-24 • via Nuitee
N
Nikita • family_with_children • us
3
Save your money go to a different hotel, the service and food is not worth the price tag
Pros:

The beds are always comfy

Cons:

For the money spent it was not worth my stay. The food was absolutely terrible. Specifically western food. Don’t bother ordering the pizza or pasta, it’s literally seasoned with nothing. But it’s not just the western food, I went to the buffet which cost 245 MYR per person! The food was terrible, barely even room temperature warm, the only hot dish I had was a bowl of soup. For that price point barely warm food is not acceptable. There was no consistency in the food either, it was made differently every time, and I would understand if it tasted better but it didn’t. Aside from the food, the staff lacked internal communication, I was told I had not paid the deposit when indeed I had. I did extend my stay and when they collected the second payment they didn’t take an additional deposit, and then left a note in their system that barred me from ordering food and having it billed to the room. I wasn’t informed and came as a surprise when I was being asked to pay upfront at dinner (my phone was dead) and I had left my wallet in the room, so quite embarrassing. The staff were always messing up room service orders and forget about going to Aqua, you have to chase a waiter down to get any kind of service, they’re just hovering around each other laughing and chatting. I was served water in a glass that had caked on old yogurt or milk on the bottom with my room service. Also it’s listed online that they have onsite childcare available, which is not true. You have to inform them 3 days in advance if you want childcare, which is not efficient and that information is not listed anywhere for you to know. Again some staff didn’t even know that they offered childcare, I received conflicting information from multiple employees about this. I booked the hotel so I could have childcare assistance and only found out upon arrival that it’s not really available. The children’s explorer club was dingy and sad. Don’t even bother. It was definitely not a top tier experience in any way.

2026-08-24 • via Nuitee
A
Audrey • family_with_children • fr
9
Excellent séjour. L’hôtel a un emplacement exceptionnel avec une vue sur les tours Petronas.
2026-08-23 • via Nuitee