Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5519 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5519 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
A
AJ • couple • ae
9
Pros:

Great service by everyone.

Cons:

Construction by the pool was noisy and made it difficult to truly relax.

2026-03-21 • via Nuitee
P
Poppy • couple • gb
8
2026-03-21 • via Nuitee
成松 • extended_group • jp
10
2026-03-21 • via Nuitee
N
Noémie • couple • sg
9
2026-03-18 • via Nuitee
K
Krisztina • extended_group • hu
10
2026-03-18 • via Nuitee
O
Oleksii • family_with_children • ua
8
2026-03-18 • via Nuitee
J
Jane • couple • gb
9
Loved it
Pros:

Location

Cons:

In room dining was limited

2026-03-17 • via Nuitee
V
Vladimir • couple • it
10
Pros:

Идеально все. От номеров, до шикарных завтраков. От гостеприимства персонала до идеальной уборки номеров несколько раз в день. Великолепный отель.

2026-03-17 • via Nuitee
M
Mary-Elizabeth • extended_group • nz
9
Brilliant
Pros:

Very gracious comfortable classy hotel with wonderful poolside area and great restaurants.

Cons:

Nothing

2026-03-17 • via Nuitee
D
djuraeva • extended_group • uz
10
Все было хорошо
Pros:

Единственное , был маленький выбор на завтрак , была с подругой и ребёнком 8 лет , ребенку было тяжело подобрать еду , крассан и выпечка была не из слоённого теста как это бывает обычно, ну в целом все был замечательно

Cons:

Выпечку

2026-03-17 • via Nuitee
H
Haris • solo_traveller • bn
9
Pros:

The location

Cons:

-

2026-03-17 • via Nuitee
D
Dr Erna • couple • nl
10
Fantastisch
Pros:

Alles! De kamer, het zwembad en de MOclub

Cons:

Nvt

2026-03-17 • via Nuitee
N
Nora • family_with_children • at
9
2026-03-17 • via Nuitee
N
Nadia • family_with_children • ae
10
2026-03-17 • via Nuitee
A
Adam • solo_traveller • au
10
Just a great hotel
Pros:

Big room in an amazing location with friendly and helpful staff, they even managed to let me check in early after an overnight flight and check out late for my next flight

Cons:

Nothing at all

2026-03-16 • via Nuitee
R
Ronny • couple • it
9
Prima hotel op goede locatie,
Pros:

Ligging

Cons:

Te weinig plaatsen voor ontbijt, lange wachttijden

2026-03-15 • via Nuitee
M
Marie Ange • couple • fr
9
Du grand service
Pros:

Très Très bien !

Cons:

Prix du restaurant

2026-03-15 • via Nuitee
A
Ahmed Douwe • family_with_children • my
8
Its a wonderful experience whenever you choose MO
Pros:

MO must uphold its status and standard not inly in Malaysia but worlwide.
The hotel still carry that 'brand' but sometimes other small matter can reflect a big issue to the name of MO. Staff (new staff) dont own up the MO in their heart

Cons:

Staff who treated regulars with cold exchanges

2026-03-14 • via Nuitee
Z
zalman15 • solo_traveller • pk
9
2026-03-14 • via Nuitee
W
Wan Rozidah • extended_group • sa
9
2026-03-14 • via Nuitee