Båtsfjord Brygge - Arctic Resort

Hotels
9.3 (117 reviews)
Strandveien 14-16 , Båtsfjord , no

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Outstanding breakfast
Very good restaurant / 'magical' menu
Friendly/helpful staff (several mentions)
Spacious, clean rooms for many guests
Pet-friendly
Easy/straightforward check-in and some convenient lock systems
Cons:
Occasional strong foul smells and signs of water damage in at least one room
Staircase odor and stairs difficult for dogs
Door-code / lock system failures reported
Worn, sagging mattresses in some rooms
Small bathroom sink and some cramped fittings
Unreliable Wi‑Fi and TV problems in at least one room
Noise from pub/bar at night and rooms can be hot with no fan
Inconsistent service: booking mix-ups, slow or poor complaint handling and unresolved refund issue

Categories

Cleanliness
8.3
Several reviews mention strong unpleasant smells (room and staircase) and signs of water damage in a room; overall cleanliness is good in many rooms but these notable issues reduce the score.
Service
9.1
Many guests praise staff (several reviews call personnel fantastic and mention helpful individuals), but there are clear service failures: inconsistent handling of complaints, restaurant booking mix-ups and an unresolved refund issue—overall service is generally strong but inconsistent.
Location
9.9
Multiple reviewers highlight an excellent, idyllic location and great proximity—location is a standout positive.
Room Quality
8.5
Rooms are described as spacious and nice by several guests, but there are repeated issues: worn/sagging mattresses, small bathroom fittings, hot rooms, an open window to manage smells, and TV problems in at least one room.
Amenities
8.7
Breakfast and restaurant amenities are excellent, but technical/comfort amenities show problems: unreliable Wi‑Fi (no internet), lack of fans in hot rooms, noisy extractor fan, small sink and a malfunctioning door-code system noted.
Value for Money
9.9
Price and food are specifically praised and many guests feel they received excellent value despite some isolated issues.
Food and Beverage
10
Consistently excellent feedback on breakfast and restaurant food (described as 'magical menu', 'fantastic', 'very good breakfast')—food and F&B are a clear strength.
Overall Experience
10
Despite some serious isolated problems (a foul‑smelling room that caused one party to leave, and service inconsistencies), the majority of reviews describe a highly positive stay (great location, excellent food, friendly staff), resulting in an overall very strong experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 02:54

Property Description

Spectacular Stay at Båtsfjord Brygge

Exquisite Dining and Relaxation: Indulge in delicious meals at the on-site restaurant and unwind at the cozy bar. Enjoy the convenience of ski-to-door access and stay connected with complimentary WiFi.

Comfortable Accommodations: Experience comfort in our family rooms with a charming terrace. Each room is equipped with modern amenities including a kettle, a seating area, and a flat-screen TV for your entertainment.

Exciting Activities: Explore the surroundings with activities like darts, hiking, and skiing. After a day of adventure, recharge with a hearty continental or buffet breakfast.

Book your unforgettable stay at Båtsfjord Brygge and create lasting memories in Båtsfjord!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 117 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.9
Room Quality: 8.5
Amenities: 8.7
Value for Money: 9.9
Food and Beverage: 10
Overall Experience: 10
L
Leif • couple • no
7
Pros:

God mat, fin beliggenhet

Cons:

Ikke nattevakt og åpen utgangsdør på natten.

2026-08-20 • via Nuitee
M
Miisa • couple • fi
10
Idyllinen paikka
Pros:

Uskomattoman kaunis paikka ja siisti huone. Lemmikin kanssa helppoa matkustaa. Aamupalalla kaikkea tarjolla, mitä vain toivoa saattoi.

2026-08-06 • via Nuitee
H
Helen • couple • is
4
Needs some repairs
Pros:

Really nice location and friendly staff

Cons:

There was an awful foul smell in the room and the floor really showed signs of water damage. A big window was open when we arrived to try and reduce the smell obviously. We ended up staying elsewhere because of the smell. Tried to get a room on an upper more floor but only a room without a bathroom was available.

2026-08-05 • via Nuitee
R
Randi Camilla • solo_traveller • no
7
Flott opphold
Pros:

Nydelig frokost og god mat i restauranten. Gode senger. Lettvint innsjekk og låsesystem på dør.

Cons:

Alt for liten vask på badet. Burde havært en mindre kran.

2026-08-03 • via Nuitee
N
Nina • couple • fi
7
Yhden yön viettämiseen ihan kelpo.
Pros:

Hyvä sijainti, tilava huone.
Erinomainen aamiainen.

Cons:

Toiseen kerrokseen kuljettava portaikko haisi sietämättömän pahalta — lisäksi portaat olivat koiralle vaikeakulkuiset.

Ovikoodisysteemi ei toiminut.

Tuplavuoteen sijaan sängyissä kuluneet, notkolla olevat patjat.

2026-08-03 • via Nuitee
O
Ola • solo_traveller • no
10
2026-07-24 • via Nuitee
A
Anne Sonja • solo_traveller • no
10
Nydelig mat og flotte rom og rorbuer
Pros:

Fantastisk personale og nydelig mat. De har en magisk meny. Veldig god frokost.

Cons:

Ingen ting å mislike

2026-07-23 • via Nuitee
L
Linda • couple • no
10
Pros:

Fantastisk frokost, flott beliggenhet og rom 20 er helt topp!!!!!

2026-07-22 • via Nuitee
E
Eilif • solo_traveller • no
8
Pros:

Prisen og maten.

Cons:

Litt bråk når puben stengte.

2026-07-22 • via Nuitee
A
Anita • solo_traveller • no
5
Flott sted!
Pros:

Flott beliggenhet!

Cons:

Bratt trapp opp til 2.etg.

2026-07-19 • via Nuitee
E
Eleanor • couple • gb
1
Great location, very poor customer service and promised refund not received!
Pros:

The location was good and the food in the restaurant was fine.

Cons:

We have stayed in room 20 for 2 nights and I shared the following feedback with the hotel.

- Wi-Fi connects in the room but there is no internet so it was easier to switch back to my 4G, the hotel advertises Wi-Fi but it does not work properly
- on the first night I could not get the TV to work and mentioned it to the girls in the restaurant- I did not expect them to sort it out as they were working in the restaurant, however they could have said they would tell reception in the morning but oh no they told me to phone myself between 10-4 to report it.
- I did phone and report it and the lady said maintenance would sort it out. When we got back at 5pm it still did not work so I mentioned it to the girls in the restaurant and basically they told me it did work so it must be me! However, they did say they would help me work it when they were not busy. Later I went back to my room and Zach arrived to look at the TV - after going through things he agreed it did not work! So having been made to feel like an idiot, I was correct all the time. By the way Zach was very professional and helpful (as was the waitress in the restaurant with long dark hair) - perhaps some of the rest of the team could benefit from some extra training.
- we requested to book in the restaurant via booking.com but it appeared when we arrived the staff did not know of the booking so we made sure we booked for the second night. When we arrived down for dinner we had been given table 13 with a view of bins etc. the restaurant was not that busy and we did move but why would the team place a reserved table for a guest of the hotel on table 13, it was quite insulting.
- however, the worst bit was last night when it was very warm (the room is very hot and has no fan etc.) but because of the bar and outside guests it was impossible to sleep.

2026-07-16 • via Nuitee
J
Jesse • solo_traveller • fi
9
2026-07-13 • via Nuitee
A
Anke • couple • de
8
Schönes Hotel mit gutem Frühstück
Pros:

Das Hotel ist sehr schön, das Zimmer war geräumig und das Frühstück sehr gut.

Cons:

Ein Ventilator, der wohl von der Küche kam, gab die ganze Nacht einen Brummton von sich.

2026-07-13 • via Nuitee
R
roberta • solo_traveller • it
7
Pros:

Particolare affaccio sul porticciolo,noi abbiamo soggiornato la notte del sabato,non saprei dire se rumoroso in giornate lavorative dato il grande via vai che potrebbe esserci per attività essendo uno dei maggiori porti di pesca del Nord ,le finestre isolano comunque bene dallo stridio dei numerosi gabbiani
Ottimo proposta ristorante e ottima cucina

Cons:

Stanza con letto molto alto e non molto comodo, bagno enorme con lavabo fuori dimensione e adatto solo come lavamani per roulotte data la dimensione, prodotti bagno ridotti solo a lavamani e bagnoschiuma

2026-07-12 • via Nuitee
H
Hanna • couple • fi
9
2026-07-10 • via Nuitee
P
Petteri • family_with_children • fi
10
2026-07-08 • via Nuitee
J
Judith • solo_traveller • no
8
Pros:

Rommet, , badet, frokosten

2026-07-07 • via Nuitee
G
Grethe lill • extended_group • no
5
2026-07-04 • via Nuitee
P
Pinna • couple • fi
10
Koimme paljon yhden illan aikana.
Pros:

Kiva henkilökunta ja loistava, siisti huone ja erinomainen sänky nukkua!

Cons:

Kaikki oli hyvin

2026-07-04 • via Nuitee
E
Elise • couple • no
10
2026-07-01 • via Nuitee