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Facilities
Property facilities
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Proposal/romance packages available
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Express check-out
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Free WiFi
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24-hour front desk
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Luggage storage
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Express check-in/check-out
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Concierge service
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Elevator
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ATM/banking
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Safe-deposit box at front desk
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Free newspapers in lobby
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Free use of nearby fitness center
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Porter/bellhop
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Express check-out
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Internet access in public areas - high speed
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Smoke-free property
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Tours/ticket assistance
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Proposal/romance packages available
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Banquet hall
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Wheelchair-accessible public washroom
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Wheelchair-accessible on-site restaurant
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Well-lit path to entrance
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Stair-free path to entrance
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Dining Options
Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.
Convenient Amenities
Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.
Central Location
Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.
Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Property Policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in lb is 50
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General
Cashless transactions are available
Property policies
-
Pets
Maximum number of pets per room 2
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
Pets
Pet max weight (per pet) in lb is 50
-
General
Cashless transactions are available
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Pets
Pet max weight (per pet) in kg is 23
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Pets
Pets allowed
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General
Professional property host/manager
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Health & Safety
Property does not require health documentation at check-in
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Pets
Service animals are allowed
Location
Guest Reviews
Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed.
While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better.
The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great.
Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
The staffs are very helpful and friendly at the hotel.
Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
Nice room, live jazz and great service
Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.
Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation.
Lots of charm and a nice rooftop bar.
Beautiful hotel.
Room was beautiful, stafff was lovely.
Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
Dated property
I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans.
Nice but pictures make it look nice then it is
We loved the Jazz bar downstairs and the roof top bar upstairs.
My bestfriend and I had an amazing stay. The rooms were clean, the staff were friendly, and we enjoyed the rooftop bar! 5 stars!
Awesome old hotel.
Charming neighborhood close to local dinning. Only issue we had
My first and not my last stay. Everyone was a joy from valet, to desk, to lounge, to cafe. Lovely location on St Charles with easy distances to the Quarter, CBD, Magazine St shops and more. Seems to be a very popular weekend night spot for locals, too!
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