Sleep Inn Naperville - Chicago

Hotels
•
Sleep Inn
7.8 (153 reviews)
1831 W Diehl Rd, Naperville, Illinois, 60563 , Naperville , US
+1 331-204-5954

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Braille or raised signage
RV, bus, truck parking
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Standout breakfast and breakfast attendant
Convenient location
Some clean and comfortable rooms reported
Calming pond/pleasant grounds
Quick room reassignments when issues reported
Cons:
Frequent cleanliness issues (dirty rooms, ants, musty smell)
Dated rooms (carpet shredding, peeling paint, holes)
Room issues (TV, shower door, bathroom problems)
Inconsistent bed comfort
Parking/lighting and people drinking in lot reported
Occasional unfriendly desk experience or booking problems

Categories

Cleanliness
4
Multiple guests reported dirty rooms, musty/sour smells in hallways and rooms, ants in sinks, and requests to be moved due to unclean conditions; cleanliness is a frequent and notable negative.
Service
9.5
Service is commonly praised: staff described as friendly, helpful, and attentive (notably a highly-rated breakfast attendant and front desk assistance with room changes), though a few reports mention an unfriendly desk clerk.
Location
8.5
Location is described as convenient and calm (pond area praised); some safety/lighting concerns in the parking lot and reports of people drinking in the lot.
Room Quality
6
Room condition is mixed to negative: reports of dated rooms, carpet shredding, holes in walls, peeling paint, TVs or shower doors not working/closing properly, and variable bed comfort.
Amenities
7.5
Amenities are basic: consistent continental breakfast (well-executed by staff) and pleasant grounds, but occasional lack of toiletries (no conditioner/lotion) and limited on-site features.
Value for Money
8
Perceived value is mixed: several guests found the stay acceptable or pleasant for the price (including relaxing pond views), while others felt the condition and cleanliness reduced value.
Food and Beverage
9.5
Breakfast is repeatedly called out as a highlight: typical continental offerings executed very well, with a standout breakfast attendant who made the experience delightful.
Overall Experience
9.4
Overall impressions are mixed but often positive due to strong service, breakfast, and calming grounds; however, recurring cleanliness and room condition issues produced inconsistency across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Amenities
Enjoy a fitness center and complimentary Wi-Fi, with convenient gift shops on-site.

Dining
Start your day with a free continental breakfast and grab a complimentary newspaper.

Convenience
Stay connected with free internet, make use of the business center, and enjoy free parking on-site.

Located in Naperville, Sleep Inn - Naperville is the perfect choice for your stay. Book now to experience comfort and convenience at its best.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 153 reviews
Cleanliness: 4
Service: 9.5
Location: 8.5
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 9.5
Overall Experience: 9.4
A
Ashley • friends
10
Pros:

We came for a business trip and stayed 4 days. We wasn't at the hotel much. It was clean the staff was friendly. I also want to say the lady that sits out the breakfast does a wonderful job I don't know how she makes a continetial breakfast look so amazing.

2025-10-10 • via Nuitee
D
Delilah
4
Pros:

The check-in was decent. The only thing I’d recommend is to check your pillows, and to get new ones. I couldn’t sleep the whole night because they were old and not comfortable. There was no conditioner in the bathroom or lotion, to have your staff check it. The first room I check-in to had an Oder and the bathroom not clean. The guy at check-in was kind to put me into another room right away. That part was the best part of my whole experience.

2025-10-09 • via Nuitee
J
Jane • partner
8
Pros:

The property was well kept, entry was very nice and clean, staff was very friendly and helpful. Our room was nice and clean, bed was very comfortable. The shower door didn't close well but the shower( itself worked very well, plenty of hot water! The toilet was a "lowboy")
The beakfast was what you would expect, eggs, sausage, waffles etc. What made it really special was the breakfast attendant!! Wish I had gotten her name..she made breakfast delightful!!

2025-10-09 • via Nuitee
G
Gina
8
Pros:

Loved the staff, very thoughtful. Breakfast was great although I wish It was a bit longer. Overall good experience.

2025-10-09 • via Nuitee
C
Cynthia • partner
8
Pros:

Overall good for a night stay. Bed not to comfortable but also options on beds vary so much. Medium firm bed.

2025-10-05 • via Nuitee
R
Ryan
10
Pros:

Not clean, need update

2025-10-03 • via Nuitee
K
Kevin
10
Pros:

Clean and comfortable

2025-09-30 • via Nuitee
K
Kathryn
10
Pros:

Safe and quiet but rooms are a little dated with carpet shredding, hole in wall by nightstand and peeling paint.

2025-09-29 • via Nuitee
M
Mark • partner
10
Pros:

We loved your breakfast!

2025-09-28 • via Nuitee
R
Robert
6
Pros:

Overall , it was ok . Original room that got booked smelled dirty . The second room tv didn’t work .third room was great . Overall 6 out 10

2025-09-27 • via Nuitee
R
Raj Bhino
10
Pros:

Clean room

2025-09-27 • via Nuitee
K
Kevin
10
Pros:

Great staff !!!

2025-09-24 • via Nuitee
K
Kenovia
2
Pros:

I didn’t stay because it wasn’t clean and the staff wasn’t friendly.

2025-09-23 • via Nuitee
J
Joseph • partner
6
Pros:

People drinking in the parking lot, parking not well lit and the desk clerk wasn’t very friendly

2025-09-19 • via Nuitee
M
Marvin • friends
6
Pros:

This whole hotel needs to be entirely renovated, however, it was a pleasant stay because the pond around the hotel was very calming and peaceful and that made my stay a 10/10.

2025-09-18 • via Nuitee
K
Krissy • family
10
Pros:

It was okay. Clean but could use some updates.

2025-09-12 • via Nuitee
K
Karla
4
Pros:

There was ants all over the sink!!!!!

2025-09-11 • via Nuitee
M
MARK
8
Pros:

The bathroom was merely adequate.

2025-08-20 • via Nuitee
C
Connie • family
10
Pros:

Convenient..
Accommodating..

2025-08-18 • via Nuitee
V
Verified traveler
10
Pros:

One of the best hotels I've stayed in. Staff was friendly. Room was very clean and bed was very comfortable.

2025-08-15 • via Nuitee