Mercure Welcome Melbourne

Hotels
Mercure
7.5 (6549 reviews)
265 Little Bourke Street , Melbourne , au

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Dirty room upon arrival
Noisy environment
Uncomfortable beds

Categories

Cleanliness
5.46
Issues reported with dirty room upon arrival.
Service
8.43
Generally great service, although occasional issues noted.
Location
9.47
Strong positive sentiment about the convenience and central location.
Room Quality
6.42
Concerns about noise and comfort of the bed.
Amenities
7.45
Basic amenities noted, but some satisfaction with breakfast options.
Value for Money
6.41
Considered overpriced by some, with certain negative aspects.
Food and Beverage
8.46
Positive feedback on room service and buffet breakfast, but times limited.
Overall Experience
7.93
Mixed feelings but generally meets expectations for the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:36

Property Description

Prime Location in Melbourne's CBD
Mercure Welcome Melbourne is situated right on the Bourke Street Mall, offering easy access to Emporium Shopping Centre and Sea Life Melbourne Aquarium. With key attractions like Melbourne Cricket Ground and Crown Casino nearby, this hotel is the perfect base for exploring the city.

Delicious Dining Options
Indulge in a scrumptious breakfast spread at Louden Kitchen and Grill, featuring a variety of fresh fruit, baked goods, and cooked options. Start your day on a flavorful note before heading out to discover Melbourne's vibrant food scene.

Convenience and Comfort
Relax in air-conditioned rooms equipped with a refrigerator and enjoy the convenience of a private bathroom with complimentary toiletries. Take advantage of the tour desk for local activity recommendations and benefit from amenities like luggage storage and a 24-hour front desk.

Book your stay at Mercure Welcome Melbourne for a memorable Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the credit card used to make the reservation and a photo identification will be required on arrival. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 24 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 6549 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.41
Food and Beverage: 8.46
Overall Experience: 7.93
C
Charlotte couple au
10
2026-03-14 via Nuitee
E
Eric couple au
9
2026-03-14 via Nuitee
M
Michelle couple au
9
Amazing location, very friendly staff made it a fabulous short stay.
Pros:

Location was 10 out of 10!

Cons:

The rooms are a little old in appearance.

2026-03-14 via Nuitee
S
Samantha family_with_children au
7
2026-03-14 via Nuitee
M
Maxine couple au
10
Excellent location, great service, great value
Pros:

Location !!!!!!

2026-03-14 via Nuitee
Y
Yvonne family_with_children at
7
2026-03-13 via Nuitee
R
Roux couple fr
10
Pros:

Etablissement très bien situé pour la visite de Melbourne . Petits déjeuners de bonne qualité

2026-03-13 via Nuitee
S
shaun couple au
10
Pros:

Bunny no just in hi j

2026-03-13 via Nuitee
J
Josephine family_with_children au
8
we do like staying in this hotel as location is great
Pros:

we love the location of the hotel. room was okay and breakfast was okay.

Cons:

we are dissappointed that there is not enough room in bathroom, another shelf would be great and also another small bedside table would be great as there is not enough room on the bedside table that is provided.

2026-03-12 via Nuitee
M
Melissa family_with_children au
7
2026-03-12 via Nuitee
D
Dave family_with_children au
9
2026-03-12 via Nuitee
R
Rose couple au
8
Good
Pros:

Central to everything

Cons:

Room to hot

2026-03-12 via Nuitee
A
Allen solo_traveller nz
8
2026-03-11 via Nuitee
Исупова solo_traveller ru
3
2026-03-11 via Nuitee
S
Sallyanne couple au
8
2026-03-10 via Nuitee
S
Shane couple au
3
Great location but I would recommend new mattresses throughout the property and in future I will probably look for other
Pros:

The property is in an excellent location, walkable to everything in the cbd.

Cons:

Unfortunately the bed in my room on the first night was hard as a rock and I could feel every spring and lump in the mattress. After zero sleep I spoke to front desk at 3am and the next day I was moved to a different room. 2nd bed was only slightly better which still made for a rough night sleep.

2026-03-10 via Nuitee
A
Adam family_with_children au
8
2026-03-10 via Nuitee
A
Andrew family_with_children au
6
Expensive and not great.
Pros:

The location was great and the staff were friendly and helpful

Cons:

The property is in need of an upgrade. It’s a bit tired, and the rooms are not very sound proof. The air con in my room did not work. The breakfast was ok but croissants were very dry and bacon overcooked. Very very expensive for the condition of the property, but it was Grand Prix weekend

2026-03-09 via Nuitee
K
Keding couple au
8
My stay was great but in the bathroom you could smell a bit if mould.
Pros:

The location was excellent

Cons:

The bathroom smelt of mould

2026-03-08 via Nuitee
N
Narelle family_with_children au
9
Very good
Pros:

Room 245 . Nice shower gel range.

Cons:

Base of shower a little slippery

2026-03-08 via Nuitee