Mercure Melbourne City Centre

Hotels
•
Mercure
7.5 (7303 reviews)
265 Little Bourke Street , Melbourne , AU
+61 3 9639 0555

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Dirty room upon arrival
Noisy environment
Uncomfortable beds

Categories

Cleanliness
5.46
Issues reported with dirty room upon arrival.
Service
8.43
Generally great service, although occasional issues noted.
Location
9.47
Strong positive sentiment about the convenience and central location.
Room Quality
6.42
Concerns about noise and comfort of the bed.
Amenities
7.45
Basic amenities noted, but some satisfaction with breakfast options.
Value for Money
6.41
Considered overpriced by some, with certain negative aspects.
Food and Beverage
8.46
Positive feedback on room service and buffet breakfast, but times limited.
Overall Experience
7.93
Mixed feelings but generally meets expectations for the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:36

Property Description

Prime Location in Melbourne's CBD
Mercure Welcome Melbourne is situated right on the Bourke Street Mall, offering easy access to Emporium Shopping Centre and Sea Life Melbourne Aquarium. With key attractions like Melbourne Cricket Ground and Crown Casino nearby, this hotel is the perfect base for exploring the city.

Delicious Dining Options
Indulge in a scrumptious breakfast spread at Louden Kitchen and Grill, featuring a variety of fresh fruit, baked goods, and cooked options. Start your day on a flavorful note before heading out to discover Melbourne's vibrant food scene.

Convenience and Comfort
Relax in air-conditioned rooms equipped with a refrigerator and enjoy the convenience of a private bathroom with complimentary toiletries. Take advantage of the tour desk for local activity recommendations and benefit from amenities like luggage storage and a 24-hour front desk.

Book your stay at Mercure Welcome Melbourne for a memorable Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the credit card used to make the reservation and a photo identification will be required on arrival. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.5
Based on 7303 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.41
Food and Beverage: 8.46
Overall Experience: 7.93
F
Ferris • couple • au
7
Good location was important for us
Pros:

Location.
Room & Bed adequate

Cons:

Nothing to mention here

2026-10-17 • via Nuitee
G
Gail • couple • nz
8
Staff were very helpful
Pros:

Central to shopping

2026-10-17 • via Nuitee
A
Annelize • couple • nl
8
Fijne locatie, overal dichtbij
Pros:

Fijne locatie, overal dichtbij en ook tramhaltes

Cons:

Geen schoonmaak?

2026-10-17 • via Nuitee
R
rao • family_with_children • au
8
2026-10-17 • via Nuitee
K
Kirsty • couple • au
9
The hotel was perfect for our needs. There was a maintenance issue with our room, which required us to move rooms for ou
Pros:

Location close to theatre, shopping and restaurants.

2026-10-17 • via Nuitee
T
Tremayne • couple • au
7
2026-10-17 • via Nuitee
M
Marcela • solo_traveller • au
9
Pleasant and comfortable
Pros:

Very well located and facilities were very clean and comfortable

Cons:

The service fee for the room service is extremely high.
Ordered a club sandwich and the service fee was 25% of the cost of the sandwich and then they ask if I wanted to leave a tip. I understand everything costs money, so I would have appreciated knowing the service fee was $10 before hand.

2026-10-16 • via Nuitee
M
Madeline • solo_traveller • au
7
2026-10-16 • via Nuitee
T
Thomas • couple • au
8
It was good, but would have loved it more if I had more milk in the fridge
Pros:

That it was central the the activities I was there for over the weekend

Cons:

Have a shared door, so a door to another room, made me feel really uncomfortable mainly on the last night when I had an early flight and the people next door were yelling at each other

2026-10-16 • via Nuitee
R
Rebecca • couple • au
10
Good value for money friendly staff
Pros:

Was clean and nice

Cons:

Other guest slamming doors at all hours of the night and early morning

2026-10-15 • via Nuitee
C
Cathleen • family_with_children • au
10
Consistently great, good value
Pros:

The buffet breakfast is amazing and the staff are attentive and nice

Cons:

The beds are very firm

2026-10-14 • via Nuitee
A
Angove - BFA • family_with_children • th
10
2026-10-14 • via Nuitee
K
Kevin • couple • au
6
Great location but expensive for the quality of room
Pros:

Hotel location was great and staff friendly and helpful. In the CBD near shops and restaurants. The king bed was very comfortable.

Cons:

The bathroom/shower/toilet area was quite small and for my wife the mirror was poorly lit.
The air con was noisy and even when off there was quite a noisy draft under the door from the corridor

2026-10-14 • via Nuitee
M
Milligan • solo_traveller • au
7
Pros:

Was ok

2026-10-13 • via Nuitee
L
Lynda Dryden-Wolfe • solo_traveller • au
5
It's all about the location
Pros:

Location was perfect.

Cons:

Room not serviced for 4 days.

2026-10-12 • via Nuitee
F
Fiona • couple • au
8
Convenient, friendly staff and a comfortable bed.
Pros:

The staff were friendly, the location was great for shopping and close enough to train and trams.

Cons:

Serving of the room was not done until we had been there 3 days.

2026-10-12 • via Nuitee
P
Patricia • solo_traveller • au
10
Pros:

For the price, this is amazing, location is perfect, rooms a decent size with great shower (never had hot water so quick) and a fabulous range of streaming channels on the TV.

2026-10-12 • via Nuitee
J
Josephine • solo_traveller • au
10
AWSOME
Pros:

The room was very spacious and comfortable you are only about 50 steps to trams and the same to china town.
Do yourself a favour and add breakfast to your booking

Cons:

There is nothing too dislike about this motel

2026-10-11 • via Nuitee
T
Tim • solo_traveller • au
7
Pros:

Fantastic location

Cons:

Coffee at breakfeast

2026-10-11 • via Nuitee
J
Jenny • couple • au
3
2026-10-11 • via Nuitee