Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great location
Cons:
Breakfast service issues
Soundproofing problems
Overpriced for the quality

Categories

Cleanliness
8.06
Room was spacious and clean, but there were mentions of issues with room maintenance.
Service
8.63
Staff was friendly and accommodating, but service was lacking during breakfast.
Location
9.07
Great central location close to shopping and attractions.
Room Quality
8.22
Rooms are comfortable, but soundproofing is inadequate.
Amenities
8.55
Good amenities with a rooftop bar and free tram access.
Value for Money
8.01
Some aspects felt overpriced given the maintenance issues.
Food and Beverage
7.86
Breakfast was good, but there were complaints about the quality of other food offerings.
Overall Experience
8.03
Generally a good experience but with notable issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:30

Property Description

Prime CBD Location
Located in the heart of Melbourne's CBD, Pullman Melbourne on Swanston offers easy access to Bourke Street Mall and its array of shops, restaurants, and cafes.

Dining Experience
Indulge in a culinary journey at Eva's Restaurant & Bar for all-day dining or savor woodfired pizzas and local beverages at Blossom Rooftop Bar, boasting stunning views of Melbourne city.

Modern Amenities
Relax in style in our spacious and contemporary guest rooms equipped with top-notch amenities such as a 55-inch TV, FOXTEL Business, Nespresso machine, GHD straightener, and BOSE wireless sound system.

Immerse yourself in the vibrant city life with attractions like Rod Laver Arena, Crown Casino, and Melbourne Convention and Exhibition Centre just a short tram or vehicle ride away. Book your stay now for an unforgettable Melbourne experience at Pullman Melbourne on Swanston.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the credit card used to make the reservation and a photo identification will be required on arrival. The name on the credit card and photo identification must match the guest's name on the booking. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.3
Based on 1370 reviews
Cleanliness: 8.06
Service: 8.63
Location: 9.07
Room Quality: 8.22
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 7.86
Overall Experience: 8.03
S
Sameer Shankar • extended_group • in
9
2026-10-16 • via Nuitee
D
Diana • couple • au
9
2026-10-12 • via Nuitee
N
Naveed • couple • ae
7
it was ok
Pros:

location was excellent
room was good
breakfast much below expectations

Cons:

Quality of breakfast should be improved

2026-10-12 • via Nuitee
S
Susan • solo_traveller • au
7
Pros:

Location, staff

Cons:

No chair in the room consider older people or people with disabilities. Minimal information from front end staff. Not my usual experience at Pullman stays. Location great, quiet.

2026-10-11 • via Nuitee
C
Chris • couple • au
7
2026-10-09 • via Nuitee
A
Ava • couple • au
10
2026-10-09 • via Nuitee
S
Sally • family_with_children • au
10
2026-10-08 • via Nuitee
M
Matthew • couple • au
10
2026-10-07 • via Nuitee
K
Karen • couple • au
8
2026-09-16 • via Nuitee
C
Candice • couple • au
10
2026-09-15 • via Nuitee
L
Lisa • couple • au
7
2026-09-13 • via Nuitee
P
Paulo • couple • pe
10
Pros:

Muy bien ubicado

Cons:

Había un cartel que iluminaba mucho la habitación

2026-09-09 • via Nuitee
L
lonfat • couple • pf
7
bien
2026-09-08 • via Nuitee
N
Natalie • couple • au
8
Will be back again
Pros:

Quiet and easy access to the cbd for shopping

Cons:

Access from little Burke st when checking in ,would be easier with luggage to enter via Swanston st

2026-09-07 • via Nuitee
A
Andi • couple • au
7
2026-09-05 • via Nuitee
G
Greg • couple • au
8
2026-09-03 • via Nuitee
E
Emily • couple • nz
10
Excellent
Pros:

Good!

Cons:

Nothing

2026-09-02 • via Nuitee
D
Deborah • couple • au
10
Pros:

Bed was very comfortable. Central location. Friendly staff.

2026-08-31 • via Nuitee
K
Ken • solo_traveller • au
9
Pros:

Great staff, location

Cons:

Breakfast wasn't included

2026-08-23 • via Nuitee
A
Abdul • couple • au
10
Overall very comfy good showers
Pros:

Location

Cons:

Valet

2026-08-22 • via Nuitee