Tru By Hilton Mason King's Island

Hotels
•
Tru by Hilton
8.2 (637 reviews)
2720 Waterpark Drive , Mason , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Extremely close to Kings Island / Great Wolf (frequently cited)
Helpful/front-desk staff (named staff like Megan and Andrew praised)
Good breakfast variety and pancake toppings (kids liked it)
Convenient to interstate and nearby restaurants
Early check-in availability and personalized service noted
Some rooms described as modern and comfortable
Cons:
Multiple cleanliness issues: hair in showers, dirty floors, room smells
Room maintenance problems: leaking shower head, broken shades, shower doors, worn walls/ceilings
AC/cooling not working well in some rooms; rooms too hot
Uncomfortable beds/pillows and worn bedding
Missing or limited in-room amenities: no microwave, no ice bucket, no trash bags, limited towels
Front desk/discount/payment/receipt handling problems for some guests
Pool cleanliness and some breakfast-service issues (yogurt machine down, hygiene concerns at fruit bowl)

Categories

Cleanliness
5.5
Multiple reviews report hair in showers, dirty floors, room smells, pool could be cleaner, and nails in bed frame; consistent cleanliness issues lowered this score.
Service
9.7
Mixed reports: some guests found front desk absent or had discount/receipt issues, but several reviews call out exceptionally helpful staff (Megan, Andrew), early check-in support, and personalized service—overall strong service when staff were present.
Location
9.6
Frequent and consistent praise: extremely close to Kings Island/Great Wolf and convenient to the interstate; location is a clear strength.
Room Quality
6.8
Multiple room issues reported: AC/cooling problems, uncomfortable beds/pillows, shower doors not staying closed, leaking shower head causing ceiling damage, and general wear (walls/ceiling)—room quality is below average.
Amenities
8
Breakfast offerings and pancake toppings were well-liked; however, guests noted missing in-room items (no microwave, no ice bucket), no trash bags, limited towels when hotel full, and a down yogurt machine—good basics but some gaps.
Value for Money
8
Several guests noted it was 'good for the price' and convenient for events; a few issues with promised discounts/receipts lowered perceived value for some.
Food and Beverage
8.6
Breakfast received positive comments (variety, pancake toppings); some complaints about yogurt machine being down and hygiene concerns at the fruit bowl, but overall breakfast was a highlight.
Overall Experience
9.4
Despite cleanliness and room-quality complaints, many guests report a comfortable, convenient stay with standout staff assistance and good breakfast—resulting in generally positive overall experiences for the price and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 03:08

Property Description

Modern Accommodations
Tru By Hilton Mason King's Island offers contemporary rooms with amenities like free WiFi, desks, and complimentary toiletries, ensuring a comfortable stay for every guest.

Relaxation and Recreation
Guests can unwind and have fun at the hotel's indoor pool or enjoy a game of billiards, adding a touch of leisure to their stay experience.

Convenient Location
Situated near popular attractions like Kings Island and Cincinnati Zoo, and with easy access to the airport, Tru By Hilton Mason King's Island provides a convenient hub for travelers to explore the area.

Book your stay at Tru By Hilton Mason King's Island for a modern, relaxing, and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 637 reviews
Cleanliness: 5.5
Service: 9.7
Location: 9.6
Room Quality: 6.8
Amenities: 8
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 9.4
F
Fernando • extended_group • us
10
2026-10-27 • via Nuitee
T
Tonya • couple • us
10
2026-10-26 • via Nuitee
S
Stephanie • couple • us
7
Pros:

I wish she weren't so expensive

2026-10-25 • via Nuitee
E
Eliza • family_with_children • us
3
2026-10-18 • via Nuitee
A
Andy • couple • us
8
2026-10-13 • via Nuitee
B
Bill • couple • us
5
Not happy with front desk attendant.
Pros:

location

Cons:

Desk attendant was not very friendly at check in and once we got to are room and settled in I went down to the front desk to ask for 2 extra pillows and he seemed to be bothered that he had to get off his personnel phone to help and just walked off to get the pillows and handed me 2 pillows and 2 pillow cases to put on them. Very unprofessional and not 1 word from him. Seems as if we bothered him... Will not return back to stay at this hotel again for that reason.

2026-10-12 • via Nuitee
D
Dejae • family_with_children • us
10
2026-10-11 • via Nuitee
J
Josh • family_with_children • us
9
2026-09-14 • via Nuitee
J
Joey • couple • us
2
Awful experience from hilton and booking.com. Appreciative of getting a refund, but was such a hassl
Pros:

Close to kings island

Cons:

Staff was terrible, had me check in to room under someone elses name after saying my full first and last name. Took my i.d and charged 50 bucks for room cover. Then proceeded to say it wasn't our room and we dont have a room. Awful experience from them and also from booking.com. Was dealing with this probelm for a week and didnt get it solved.

2026-09-05 • via Nuitee
S
Shannon • couple • us
9
Very clean hotel with nice amenities
Pros:

The rooms and facilities were very clean. We really enjoyed the body care products. We didn't get a chance to try the breakfast out. The personalization on the TV with a welcome message was a nice touch

Cons:

The only complaints I have is the room was way too small for us. The bed was also a little too soft I think, and it did hurt our lower back. Everything else was really nice, and we would consider staying there again.

2026-09-03 • via Nuitee
H
HeatherL46807 • solo_traveller • us
8
2026-09-01 • via Nuitee
J
Jenny Thompson • solo_traveller • us
5
2026-08-31 • via Nuitee
D
Deborah • extended_group • us
3
I’m dissatisfied being charged $40 additional charge
Pros:

Location

Cons:

Overcharged from what I bought with booking.com. I booked 4 rooms at the same time and 2 of the rooms were charged $20 more.
Also the shower door didn’t fully close so water was on the floor in the bathroom every time we used it

2026-08-28 • via Nuitee
R
Rhonda • family_with_children • us
8
2026-08-22 • via Nuitee
H
Horvath • solo_traveller • us
10
2026-08-18 • via Nuitee
R
Ricard • couple • co
8
2026-08-16 • via Nuitee
S
Sandra • family_with_children • us
10
2026-08-12 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

Conveniently located, clean and friendly staff.

Cons:

The pool area was a little dirty, no towels for the guest.

2026-08-09 • via Nuitee
B
Becky • family_with_children • us
5
It wasn’t the best but was t the worse
Pros:

Close to kings island

Cons:

Food in our fridge, hair in shower both rooms, shower head in one room leaking to ceiling and causing issues on ceiling. Floor dirty to walk on with no shoes both rooms.
Was told we would get a discount in both rooms and we did not. Wouldn’t print us a receipt until they could adjust price and said they would email us which they did but only one receipt for one room not the other and no discount from what I see on credit card statement.

2026-08-08 • via Nuitee
V
Veronica • solo_traveller • us
6
2026-08-06 • via Nuitee