Palace Hotel

Hotels
7.4 (520 reviews)
Rua José Gomes Bustamante, 10 , Itajubá , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
5.68
Several reviews indicated issues with cleanliness, including unclean rooms and bathrooms.
Service
9.15
Many guests highlighted the attentive and friendly staff.
Location
8.69
The location of the hotel was frequently mentioned positively, although some found it distant from the center.
Room Quality
6.64
There were complaints regarding the age and comfort of the rooms, affecting the overall rating.
Amenities
7.17
Amenities like the gym were positively noted, but issues like insufficient electrical outlets were raised.
Value for Money
7.13
Guests felt that the quality did not justify the price, with better alternatives available.
Food and Beverage
6.68
Several complaints about the breakfast quality and limited variety.
Overall Experience
8.05
The overall experience varied widely, with some guests satisfied and others very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:10

Property Description

Modern Rooms and Convenient Location
Palace Hotel offers comfortable and modern rooms, just across Hospital-Escola Medical School. Decorated in earth tones, rooms include a fan, minibar, flat-screen TV, and private bathroom.

Convenient Amenities
Enjoy a 24-hour reception, laundry facilities, and room service. Free Wi-Fi and parking are available for all guests.

Delicious Breakfast and Nearby Attractions
Start your day with a daily breakfast buffet featuring seasonal fruits and natural juices. Explore nearby attractions like Itajubá Bus Station, bars, and restaurants within 700 meters.

Ready to experience comfort and convenience at Palace Hotel? Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 520 reviews
Cleanliness: 5.68
Service: 9.15
Location: 8.69
Room Quality: 6.64
Amenities: 7.17
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 8.05
L
Luciana • family_with_children • br
5
2026-07-23 • via Nuitee
M
Marques Martins Junior • solo_traveller • br
9
2026-07-20 • via Nuitee
M
Marcos P Mello • solo_traveller • br
8
2026-07-12 • via Nuitee
C
CamilaBrunoArthur • solo_traveller • br
5
Pros:

Localização ok

Cons:

Quarto com cheiro de esgoto. Vidros muito sujos, instalações muito antigas, tomada aberta, lençol solto, tv toda chuviscada, chuveiro com pouca água. Quarto sem ar condicionado, sem amenidades.

2026-07-12 • via Nuitee
M
Matheus Augusto • solo_traveller • br
10
Boa. Gostei
Pros:

Funcionários bem receptivos, hotel aconchegante e de fácil acesso

Cons:

-

2026-07-12 • via Nuitee
J
José Henrique • solo_traveller • br
8
Pros:

Café da manhã

Cons:

Instalações do quarto triplo

2026-07-09 • via Nuitee
M
Marcos • solo_traveller • br
10
2026-07-06 • via Nuitee
M
Mario • couple • br
4
A estrutura do Hotel é boa...porém o chuveiro e o café da manhã deixam a desejar
Pros:

a localização é boa e o café da manhã estava razoavel....

Cons:

o banheiro é um pouco apertado e o chuveiro não estava legal....pouca água e aquecendo muito....

2026-06-29 • via Nuitee
C
Camila • family_with_children • br
5
2026-06-17 • via Nuitee
M
Marcos • extended_group • br
10
2026-06-11 • via Nuitee
G
Gleyce • extended_group • br
1
horrível
Cons:

Sem toalha nos banheiros, ar-condicionado não pegava, muito barulho, limpeza péssima.

2026-06-11 • via Nuitee
C
Cirilo Cesar • couple • br
7
Pros:

do atendimento

Cons:

da roupa de cama, dos travesseiros, toalhas

2026-06-08 • via Nuitee
R
Raquel • solo_traveller • br
8
2026-06-04 • via Nuitee
M
Maria • couple • br
9
2026-06-03 • via Nuitee
E
Edson • solo_traveller • br
8
Bom.
Pros:

Ambiente bom, estacionamento bom, café da manhã top.

Cons:

O quarto Stander é muito simples, torneira vazando água, apareceu formiga, não tem frigobar, faltou toalha de rosto.

2026-06-01 • via Nuitee
L
LORENA • solo_traveller • br
6
Pros:

Da educação dos funcionários.

Cons:

O quarto é pequeno.

2026-05-31 • via Nuitee
S
Sandra • solo_traveller • br
8
Atendeu o que eu precisava!
Pros:

Localização ótima para o local em que fui trabalhar;
Disponibilidade da academia que consegui utilizar;
Café da manhã com muitas variedades;
Acesso ao Wi-fi gratuito e o custo benefício

Cons:

Poderia melhorar o colchão e o tamanho do box do banheiro, bem pequeno (Para uma pessoa um pouco mais alta na estatura não consegue lavar os pés) Isso para o quarto em que fiquei hospedada.

2026-05-28 • via Nuitee
W
Willian • extended_group • br
6
2026-05-28 • via Nuitee
H
Henrique • solo_traveller • br
10
2026-05-27 • via Nuitee
A
Amanda • couple • br
4
2026-05-25 • via Nuitee