Palace Hotel

Hotels
7.4 (497 reviews)
Rua José Gomes Bustamante, 10 , Itajubá , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
5.68
Several reviews indicated issues with cleanliness, including unclean rooms and bathrooms.
Service
9.15
Many guests highlighted the attentive and friendly staff.
Location
8.69
The location of the hotel was frequently mentioned positively, although some found it distant from the center.
Room Quality
6.64
There were complaints regarding the age and comfort of the rooms, affecting the overall rating.
Amenities
7.17
Amenities like the gym were positively noted, but issues like insufficient electrical outlets were raised.
Value for Money
7.13
Guests felt that the quality did not justify the price, with better alternatives available.
Food and Beverage
6.68
Several complaints about the breakfast quality and limited variety.
Overall Experience
8.05
The overall experience varied widely, with some guests satisfied and others very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:10

Property Description

Modern Rooms and Convenient Location
Palace Hotel offers comfortable and modern rooms, just across Hospital-Escola Medical School. Decorated in earth tones, rooms include a fan, minibar, flat-screen TV, and private bathroom.

Convenient Amenities
Enjoy a 24-hour reception, laundry facilities, and room service. Free Wi-Fi and parking are available for all guests.

Delicious Breakfast and Nearby Attractions
Start your day with a daily breakfast buffet featuring seasonal fruits and natural juices. Explore nearby attractions like Itajubá Bus Station, bars, and restaurants within 700 meters.

Ready to experience comfort and convenience at Palace Hotel? Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 497 reviews
Cleanliness: 5.68
Service: 9.15
Location: 8.69
Room Quality: 6.64
Amenities: 7.17
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 8.05
S
Salvi • solo_traveller • br
10
2026-05-07 • via Nuitee
F
Fernando • solo_traveller • br
8
2026-05-07 • via Nuitee
A
Anderson Paulo de • solo_traveller • br
7
2026-05-07 • via Nuitee
R
Rogerio • couple • br
4
Pros:

Apenas o café da manhã estava razoável

Cons:

Limpeza, sujeira nas paredes, precisando de uma reforma urgente

2026-05-04 • via Nuitee
L
Luisa • family_with_children • br
10
2026-05-04 • via Nuitee
C
Celiane • couple • br
6
Na minha opinião o hotel precisa com urgência de limpeza.
Pros:

Localização e atendimento da recepção.

Cons:

Quarto estava sujo ( paredes, cortinas, ventilador).
Restaurante, muito quente, falta ventilação ou até mesmo ter ar condicionado.
Elevador tb estava sujo, com cheiro forte.

2026-05-04 • via Nuitee
T
Tiago • solo_traveller • br
2
Cons:

A cama de casal são duas de solteiros emendadas.
E o banheiro tem cheiro de esgoto.

2026-04-28 • via Nuitee
R
Rômulo • couple • br
8
Pros:

Café da manhã bastante variedade, chuveiro com agua quente, Hotel limpo e com recpeção 24h

Cons:

Travesseiros poderiam ser melhores

2026-04-26 • via Nuitee
V
Vaz • family_with_children • br
8
2026-04-24 • via Nuitee
J
José Flávio • family_with_children • br
8
2026-04-24 • via Nuitee
R
Renan • solo_traveller • br
3
Pros:

O café da manhã estava bom

Cons:

As instalações do hotel estão bem velhas. As camas cheias de ácaros e as cobertas do hotel bem velhas. Instalações do banheiro estão bem velhas também. Precisa de reforma. Pelo preço cobrado em uma estadia, precisa melhorar muito.

2026-04-23 • via Nuitee
A
Ana Cristina • solo_traveller • br
6
Pros:

Localização

Cons:

Limpeza

2026-04-22 • via Nuitee
R
Ryan • family_with_children • br
3
2026-04-22 • via Nuitee
L
Leno • couple • br
8
2026-04-17 • via Nuitee
R
Raika • couple • br
5
2026-04-16 • via Nuitee
C
Clítia • couple • br
8
Boa.
Pros:

Foi apenas uma diária, estava de passagem pela cidade. O hotel e o quarto atenderam as minhas expectativas

Cons:

O horário do café, apesar de ser feriado, poderia ser no horário dos demais dias. Tivemos que retomar a viagem e saímos sem café.

2026-04-14 • via Nuitee
D
Daniela • solo_traveller • br
8
2026-04-13 • via Nuitee
G
Giovana • couple • br
8
2026-04-09 • via Nuitee
E
Eduardo • couple • br
9
2026-04-08 • via Nuitee
S
Sílvia Roberta • couple • br
6
2026-03-29 • via Nuitee