Palace Hotel

Hotels
7.4 (477 reviews)
Rua José Gomes Bustamante, 10 , Itajubá , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
5.68
Several reviews indicated issues with cleanliness, including unclean rooms and bathrooms.
Service
9.15
Many guests highlighted the attentive and friendly staff.
Location
8.69
The location of the hotel was frequently mentioned positively, although some found it distant from the center.
Room Quality
6.64
There were complaints regarding the age and comfort of the rooms, affecting the overall rating.
Amenities
7.17
Amenities like the gym were positively noted, but issues like insufficient electrical outlets were raised.
Value for Money
7.13
Guests felt that the quality did not justify the price, with better alternatives available.
Food and Beverage
6.68
Several complaints about the breakfast quality and limited variety.
Overall Experience
8.05
The overall experience varied widely, with some guests satisfied and others very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:10

Property Description

Modern Rooms and Convenient Location
Palace Hotel offers comfortable and modern rooms, just across Hospital-Escola Medical School. Decorated in earth tones, rooms include a fan, minibar, flat-screen TV, and private bathroom.

Convenient Amenities
Enjoy a 24-hour reception, laundry facilities, and room service. Free Wi-Fi and parking are available for all guests.

Delicious Breakfast and Nearby Attractions
Start your day with a daily breakfast buffet featuring seasonal fruits and natural juices. Explore nearby attractions like Itajubá Bus Station, bars, and restaurants within 700 meters.

Ready to experience comfort and convenience at Palace Hotel? Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 477 reviews
Cleanliness: 5.68
Service: 9.15
Location: 8.69
Room Quality: 6.64
Amenities: 7.17
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 8.05
C
Casemiro Medeiros De Lima • couple • br
8
2026-03-21 • via Nuitee
I
Ivan • family_with_children • br
8
Retornarei
Pros:

O café da manhã era muito bom, e a equipe do hotel super atenciosa.

Cons:

Durante o dia o quarto era um pouco barulhento com o barulho de motos na rua. Mas, não impediu de dormir apos o almoço.

2026-03-16 • via Nuitee
L
Liliane • couple • br
9
2026-03-16 • via Nuitee
J
Jorge • solo_traveller • br
10
Gratidão aos funcionários por proporcionar a minha uma excelente estadia.
Pros:

Funcionários atenciosos, gentis e Educados,limpeza das acomodações, conforto, localização, café da manhã excepcional. Limpeza do refeitório.

Cons:

Não tenho qualquer criitica.

2026-03-14 • via Nuitee
D
Diego César • family_with_children • br
2
2026-03-14 • via Nuitee
R
Rodrigo • family_with_children • br
8
2026-03-10 • via Nuitee
E
Evando Márcio de • couple • br
7
2026-03-07 • via Nuitee
J
JOSIEL • couple • br
8
Palace
Pros:

Simpatia dos funcionários

Cons:

O quarto escolhido no aplicativo não estava a disposição

2026-03-05 • via Nuitee
E
Elisabete cICCONE • couple • br
8
Pros:

Do custo benefício

2026-02-27 • via Nuitee
R
ROGERIO • family_with_children • br
5
Sem conforto pelo valor
Pros:

Não gostei

Cons:

Escadas demais
Quarto sem ar
Secador sem funcionar
Bem antigo

2026-02-22 • via Nuitee
A
Andressa • extended_group • br
9
2026-01-24 • via Nuitee
G
Gabriel • couple • br
3
Pros:

Preço

Cons:

Cama suja, chão sujo, ventilador quebrado, recusaram trocar a gente de quarto, demorou um século para resolver, mentiram sobre a disponibilidade de outros quartos quando questionei, quando assumiram que havia outros pediram pra pagarmos a diferença sendo que o erro era do hotel

2026-01-22 • via Nuitee
L
Luana • couple • br
10
2026-01-22 • via Nuitee
J
João Batista • couple • br
9
2026-01-21 • via Nuitee
L
LUDMILLA • couple • br
10
2026-01-20 • via Nuitee
W
Willyan • couple • br
8
2026-01-19 • via Nuitee
R
Rodrigo • solo_traveller • br
10
Muito bom volto outras vezes parabéns ao hotel
Pros:

Hotel muito bom equipe de serviço nota 10 café da manhã maravilhoso hospedagem aconchegante.

2026-01-19 • via Nuitee
B
barrese • extended_group • br
6
2026-01-19 • via Nuitee
E
EDUARDA • solo_traveller • br
6
Esperava mais.
Pros:

Bem localizado, café da manhã bom, porém os quartos não são aconchegantes e o banheiro não é muito bom.

Cons:

O wifi é bem ruim, deslogava toda hora, iluminação ruim nos quartos, é impossível usar a academia do hotel, os aparelhos são MUITO antigos, não funcionam e é até perigoso tentar usar.

2026-01-19 • via Nuitee
R
Ronaldo • solo_traveller • br
6
Boa localização, vale o custo benefício
Pros:

Localização

Cons:

Barulho nos arredores do Hotel

2026-01-19 • via Nuitee