Extended Stay America Suites Cincinnati Springdale I275

I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car.

Other tenants needed services also we call they say some body will come, nobody came.
I need my refund please

Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.

The property did not feel safe at all, so many people walking around at night

They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do

This property is a place where low income people live for a number of days. They do not clean this place at all, they only tidy it up for you. The walls, floor, tub, stove, chairs, shower and bathroom are dirty. The furniture is old from the early 2003. The tvs doesn't have a remote. This place is the worst I ever been to.

The staff

The hotel is located in a unsafe area. Poor security.

Good

The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed hotels.

You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else

It was convenient

We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.

They apllowed pets but not much grass,

The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice

The staff was professional and polite. After being out all day when I awoke the room was full of roaches. Room appeared clean and updated but bugs were coming out of where the television was located.

More like a homeless shelter instead of a hotel

Not recommended

Carpet in room dirty. Smelled like smoke
We found a crack pipe right when we walked in and unfortunately no other rooms or hotels to go too since it was graduation weekend. Everyone was booked

There were roaches in the room

There were many stains all over the room. I felt very dirty in the room. The pictures online were very misleading. When I first got there I had to swap out myself the top bedding because it had stains on it. 3 of my 4 towels either had stains or dirt on them.

Booked online and got the hotel to be told there were no room available.