Thomas Arms Hotel

Hotels
•
Marston's Inns
7.4 (853 reviews)
Thomas Street , Llanelli , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 853 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
E
Eira • couple • gb
10
Pros:

Recently refurbed to a high quality. Friendly staff. Good location with parking on site.

Cons:

Nothing ti dislike.

2026-06-27 • via Nuitee
P
Peter • solo_traveller • gb
9
Will stay again but please think about providing air conditioning
Pros:

Cleanliness and comfort

Cons:

No air conditioning . The room was really hot.

2026-06-25 • via Nuitee
E
Emelie • family_with_children • gb
8
The staff were super friendly, funny and accommodating. Thanks for a really lovely stay! :)
2026-06-22 • via Nuitee
S
shannpayne • solo_traveller • gb
9
2026-06-20 • via Nuitee
C
Carly • solo_traveller • gb
10
Pros:

Room was lovely staff was helpful and friendly

2026-06-20 • via Nuitee
T
Teresa • solo_traveller • gb
10
Pros:

Very welcoming and friendly. Clean, comfortable.

Cons:

The rain in Wales 😀
All was perfect at the hotel, would stay again.

2026-06-20 • via Nuitee
K
Karen Helene • solo_traveller • no
8
2026-06-17 • via Nuitee
Y
Yvonne • couple • gb
10
A.M.A.Z.I.N.G!
Pros:

Everything!

Cons:

Nothing!

2026-06-16 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-06-14 • via Nuitee
C
Christine Gwynett • extended_group • gb
10
2026-06-14 • via Nuitee
C
Casey • solo_traveller • au
10
Will definitely stay here again!
Pros:

Everything

Cons:

Nothing

2026-06-11 • via Nuitee
E
Emily • couple • gb
8
Great value and quality - would happily return
Pros:

Recently updated, spotlessly clean, very comfortable beds, spacious rooms, good value and high quality bar and restaurant.

Cons:

Road noise meant we had to keep windows closed but after that didn’t disturb sleep. Due to hotel being very quiet, service at breakfast could have been more responsive.

2026-06-10 • via Nuitee
B
Brigitte • couple • at
9
Modern wohnen in traditionellem Ambiente
Pros:

Traditionelles Hotel, wunderbar renoviert. Die Zimmer modern mit allem Komfort!
Betten sehr gut, Bad frisch renoviert, alles vorhanden für Selbstversorgung
Personal hilfreich!

2026-06-10 • via Nuitee
F
Francesca • solo_traveller • gb
9
Pros:

Friendly staff and very clean room

Cons:

Fridge could be sited elsewhere

2026-06-07 • via Nuitee
S
seb • solo_traveller • gb
8
Pros:

A fantastic hotel with a super nice staff. Great shower and food quality is superb.

Cons:

Staff should be more aware and educated on food allergies and what is on the menu.

2026-06-06 • via Nuitee
N
Nathan • family_with_children • gb
9
Would definitely recommend
Pros:

Lovely friendly place, good room size and excellent bathroom

Cons:

Nothing really to dislike….. we were in the family room and unfortunately there was loud music which we could hear, it’s to be expected in a pub it wasn’t that bad!! but if it’s not what you’re staying for?!?!

2026-06-05 • via Nuitee
M
mags • solo_traveller • ie
8
Good location. Good price. However in hot weather needs air-conditioning.
Pros:

Good location. Nice staff. Good tv.

Cons:

The heat was unbearable. Needs aircon as room was stuffy.

2026-06-03 • via Nuitee
J
JOHN • solo_traveller • gb
9
Only 1 night but a very comfortable stay. Recently refurbished & ‘very tidy’. The bar & restaurant areas looked
Pros:

The room was very clean & comfortable & the staff were polite & friendly.

Cons:

The hotel is located on a fairly busy road which didn’t actually bother me (as I quite like the sound of traffic when falling asleep) but may be of concern to others.

2026-06-02 • via Nuitee
K
kenneth • solo_traveller • gb
5
Pros:

Very good location to the town

Cons:

The room didn't have any air con and we were next to the road it was a very hot day and it was to hot to sleep

2026-06-02 • via Nuitee
R
ramsden • solo_traveller • gb
8
Pros:

The hotel was lovely and clean..the staff where nice too.. although the rooms were very hot due to the hot weather we had... the air fan in the room was useless... need better ones... it was very difficult to sleep

2026-06-02 • via Nuitee