Thomas Arms Hotel

Hotels
Marston's Inns
7.4 (814 reviews)
Thomas Street , Llanelli , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 814 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
J
Jon-Paul solo_traveller gb
10
Great stay
Pros:

Friendly helpful staff. Super comfortable suite. Noise from road much better than room stayed in last visit.

Cons:

Nothing

2026-05-08 via Nuitee
S
SANDRO couple fr
10
Confort idéal pour une nuit d’étape
Pros:

Chambre confortable et salle de bain entièrement refaites à neuf.
Personnel très gentil.
Restaurant sur place avec plats copieux et d’un excellent rapport qualité / prix.
Possibilité de se garer à proximité pour 1,90 £ temps illimité.

Cons:

-

2026-05-06 via Nuitee
J
Jon-Paul extended_group gb
9
Clean and Comfortable Hotel
Pros:

Bed was really comfortable. The hotel overall and the room were exceptionally clean.

Cons:

It was really noisy from the traffic outside. Even with the window closed the traffic was so noisy and the road is very busy throughout the night which did interrupt sleep.

2026-05-04 via Nuitee
A
Alexandra couple gb
9
2026-05-02 via Nuitee
N
Nandwal couple gb
10
2026-05-02 via Nuitee
S
Simon solo_traveller gb
9
A welcome break and great value
Pros:

Recently refurbished to excellent effect and high standard.

2026-05-01 via Nuitee
D
Danny couple gb
9
2026-05-01 via Nuitee
A
Agnes couple gb
8
Comfortable stylish room and excellent value
Pros:

Stylish room decor

Cons:

Traffic noise despite window being closed.

2026-05-01 via Nuitee
C
Caroline couple gb
10
Had a very nice and comfortable short stay in The New Thomas Arms
Pros:

Well decorated all brand new and spotlessly clean.
Very nice and extremely helpful staff
Ideally located a few minutes walk into town centre.
Lovely room with THE COMFIEST bed. (I need to buy exact one)
Nice bar area and also has outdoor seating area
On-site parking

Cons:

Morning traffic noise which is to be expected being so close to town.
However I would still stay here again in a heartbeat

2026-05-01 via Nuitee
B
Bob extended_group gb
10
A great stay in the town
Pros:

Modern rooms that are well equipped. Great Breakfast.

2026-04-30 via Nuitee
A
Andrew solo_traveller gb
9
2026-04-29 via Nuitee
couple gb
10
2026-04-27 via Nuitee
K
Kenneth solo_traveller gb
8
Pleasant stay
Pros:

The hotel and staff were most welcoming. The food was excellent.

Cons:

The traffic noise in the bedroom was not comfortable for me

2026-04-27 via Nuitee
C
Chris solo_traveller gb
8
Lovely small hotel.
Pros:

Wasn't expecting this the rooms were a very high standard. Lovely big king size comfy bed and a modern bathroom with walk in shower. Lovely decor in bar / lounge. Attentive staff. Short walk to town. I didn't get to eat here but should imagine it was the same high standard.

Cons:

The room was quite hot and could have done with a fan and the road outside was a little noisy. The bed was so comfy I still slept well.

2026-04-26 via Nuitee
J
james extended_group gb
3
No sleep
Pros:

Nice clean modern rooms

Cons:

It was like trying to sleep on the central reservation of a motorway. I’ve never stayed in a hotel with so much road noise ever.

2026-04-25 via Nuitee
J
Jason solo_traveller gb
10
Pros:

Rooms.are fantastic
Staff are brilliant
Great service all round
.priced well as well

2026-04-23 via Nuitee
E
Elizabeth couple gb
10
Fabulous stay, friendly staff, excellent overall experience
Pros:

Very relaxed feel, the bed and pillows were comfortable

2026-04-20 via Nuitee
D
David couple gb
10
Pros:

Staff very friendly and helpful

Clean, good menu ,good selection of beers

2026-04-19 via Nuitee
M
Marion solo_traveller gb
9
Recommended. I have stayed her a few times and the standards never drop.
Pros:

Central location. Comfy bed in a clean room . Staff very friendly and accommodating.

2026-04-19 via Nuitee
V
vicki solo_traveller gb
9
2026-04-16 via Nuitee