Thomas Arms Hotel

Hotels
7.4 (897 reviews)
Thomas Street , Llanelli , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 897 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
D
Daniel • couple • gb
9
2026-09-19 • via Nuitee
D
Daniel • couple • gb
9
2026-09-19 • via Nuitee
S
Susan • couple • au
4
Reasonable price, pub accomodation.
Pros:

Room was clean, bathroom modern and fresh. bed was comfortable but small.

Cons:

Front desk was not manned and on one occasion we rang the bell 3 times and no one came. Front door is really damaged giving a poor first impression. Outside area has trash bins taking up valuable car park space. Staff watched parking in one of the 6 spots when we had to park up the road, cigarette butts and weeds show lack of care in area around hotel.

2026-09-19 • via Nuitee
P
Patrick John • solo_traveller • gb
4
Disappointing
Pros:

Clean and tidy

Cons:

TV didn’t work, they couldn’t fix it and didn’t offer a different room. Very noisy from road noise and bathroom fan that never turned off. Bar staff not great

2026-09-18 • via Nuitee
A
Agnes • couple • gb
8
2026-09-17 • via Nuitee
M
Margaret • solo_traveller • nz
10
Pros:

Very comfortable and quiet. Lovely room and beds.

Cons:

Nothing

2026-09-17 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-09-16 • via Nuitee
B
barbara • couple • pl
10
pobyt bardzo udany, dużo pięknych miejsc zwiedzonych, bliskość plaży to dla mnie największy atut.
Pros:

nie korzystałam ze śniadań w hotelu, ale samo miejsce bardzo ładne. hotel nieduży, przytulny, przesympatyczny personel.
lokalizacja jak dla mnie idealna. łóżka bardzo wygodne, chociaż szkoda, że nie było to jedno duże łóżko, tylko dwa zsunięte ze sobą. jednak bardzo dobrze się spało. trochę przeszkadzał hałas z ulicy przy otwartym oknie , więc trzeba było zamykać.
dodam jeszcze ,że pani z recepcji bardzo pomocna i miła. bardzo polecam ten hotel!

Cons:

jedyna rzecz to okna wychodzące na główną ulicę, więc trzeba było zamykać okno, ale i to nie był jakiś duży problem.

2026-09-14 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-09-12 • via Nuitee
G
Grainger • couple • gb
10
Excellent choice for an overnight stay. Great food with big portions and friendly staff.
Pros:

We had dinner there, great value for money and excellent service. A full English breakfast was included in our stay which was very good.

Cons:

No comment, as everything was to our satisfaction and more.

2026-09-12 • via Nuitee
K
Kathryn • solo_traveller • gb
9
Short and sweet.
Pros:

Location was a little difficult to find but a helpful member of staff helped me to find the hotel. Breakfast was lovely and the coffee. Thank you. Shame no aircon in the bedrooms but a member of staff helped with that and brought up a tower fan and a table top cooler as well.

Cons:

Only the aircon problem and finding the hotel. But all sorted. Thanks

2026-09-11 • via Nuitee
E
Estelle • couple • gb
8
A comfortable hotel with exceptional staff.
Pros:

A newly renovated hotel with comfortable rooms and spacious lounges.
The food was good with extremely large potions
The staff were exceptional, nothing was too much trouble and they went out of their way to be helpful.
If travelling to Llanelli I would fully recommend a stay at this hotel.

Cons:

There was nothing I didn’t like.

2026-09-11 • via Nuitee
S
Sherene • solo_traveller • gb
10
Pros:

Amazing receptionists, two lovely ladies, staff in the bar and breakfast was amazing coming back very soon!

Cons:

Nothing bad to say

2026-09-10 • via Nuitee
E
Emanuela • couple • it
8
2026-09-09 • via Nuitee
D
David • couple • gb
10
2026-09-06 • via Nuitee
A
Amanda • solo_traveller • gb
8
Good value stay, convenient location
Pros:

Walking distance to shops and rail station
Eve on reception very helpful

2026-09-06 • via Nuitee
D
day • family_with_children • gb
9
2026-09-05 • via Nuitee
R
Ray • extended_group • gb
8
Great stay,friendly, helpful staff. Good value
Pros:

Reception gave great,friendly start to our visit
Room spotless ,nice touch water in the fridge
Plenty tea,coffees
Love Nespresso machine
Waiting staff all good

Cons:

Curtains could be thicker
Need handle on wardrobe in room 7 1 is broken
Need toilet roll holder

2026-09-04 • via Nuitee
B
Bailey • solo_traveller • gb
10
2026-09-03 • via Nuitee
T
Trisha • couple • gb
9
Fab stay would highly recommend
Pros:

The location was fab, but the carpark could have been alot bigger.

Cons:

The wardrobe lost its handle but the rest of the room was absolutely beautiful.

2026-09-01 • via Nuitee