Thomas Arms Hotel

Hotels
7.4 (897 reviews)
Thomas Street , Llanelli , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 897 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
J
JEAN solo_traveller gb
8
Good location
Pros:

Lovely room but air con machine not very powerful so was very hot

Cons:

No plug near mirror to use hairdryer. Very hot in room

2026-08-29 via Nuitee
T
tim couple gb
8
2026-08-29 via Nuitee
S
Steve couple gb
8
Pros:

Good modern room with great shower

Cons:

Floor in the end suite - very slippery even when dry - accident waitingvto happen!

2026-08-28 via Nuitee
K
Keith couple gb
8
The hotel and room was very nice the traffic was a problem
Pros:

Very clean modern and comfortable

Cons:

Close to the road so traffic was a problem

2026-08-27 via Nuitee
S
Stephanie solo_traveller gb
4
Pros:

Well decorated hotel, friendly receptionists

Cons:

Very loud dj we didn't get any sleep till he had finished

2026-08-27 via Nuitee
E
Eve solo_traveller gb
5
2026-08-26 via Nuitee
C
cliff solo_traveller in
9
Goede uitvalsplek voor de Black Mountain.
Pros:

Gratis parkeerplaats. Kamers waren goed.

Cons:

Ontbijt was waardeloos. Geen sinaasappelsap, geen yoghurt, geen meusli. Terwijl het ontbijt inbegrepen was, werden we gebeld om het ontbijt alsnog te betalen.

2026-08-25 via Nuitee
J
Jane couple gb
10
2026-08-25 via Nuitee
D
Dominic solo_traveller gb
8
Good stay, good sleep
Pros:

Good room, and nice amount of space. Good shower and overall very comfy bed

Cons:

Minor issue were the windows didnt close entirely, a little bit of road noise therefore.

2026-08-25 via Nuitee
J
Jordan solo_traveller gb
9
Great overnight stay
Pros:

Great setup and location

Cons:

Food was slightly expensive for the quality served but still very edible.

2026-08-23 via Nuitee
C
Clements couple gb
8
Quite enjoyable
Pros:

The staff were excellent and the rooms very clean and comfortable

Cons:

The rooms really needed air conditioning. So hot and had to keep windows closed at night because of traffic noise

2026-08-22 via Nuitee
R
Robert couple gb
8
Recent hotel with fre
Pros:

Friendly staff comfortable room nice bar lounge

2026-08-22 via Nuitee
C
Chris couple gb
1
Crap
Pros:

The hotel and restaurant is really nice, however, when I stayed in room 1, I was told by the check-in staff of 2 problems. 1: it was incredibly hot and they had provided one of those fans that use ice cubes to cool. This wasn’t sufficient. 2: the shower had leaked and soaked the carpet. It was still extremely damp during my stay and made the room feel stuffy with the heat. Needless to say, it’s just a bit grim on your bare feet. No refund was given.

Cons:

Room 1 had a leaking shower that had soaked the carpet. It was also the temperature of the sun despite the ambient temperature being mild.

2026-08-22 via Nuitee
R
Robert couple gb
8
Central location Google and very friendly staff
Pros:

Comfortable clean friendly staff

2026-08-22 via Nuitee
C
Coughlin family_with_children fr
8
2026-08-20 via Nuitee
Z
Zoe solo_traveller gb
8
2026-08-20 via Nuitee
Y
Yolanda solo_traveller gb
9
Pros:

More tv channels

Cons:

More variety of food

2026-08-19 via Nuitee
D
Denzil couple gb
10
Pros:

The room was excellent , very clean and spacious . The staff were very pleasant and helpful.

Cons:

Nothing . All good !

2026-08-18 via Nuitee
T
Tom couple ie
10
2026-08-17 via Nuitee
J
james couple gb
10
great staff and facilities
Pros:

Excellent staff, really went the extra mile to help at any time making our stay memorable

Cons:

nothing to improve, but it may be an idea to increase the price and include breakfast rather than a separate purchase

2026-08-17 via Nuitee