Thomas Arms Hotel

Hotels
•
Marston's Inns
7.4 (842 reviews)
Thomas Street , Llanelli , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 842 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
S
seb • solo_traveller • gb
8
Pros:

A fantastic hotel with a super nice staff. Great shower and food quality is superb.

Cons:

Staff should be more aware and educated on food allergies and what is on the menu.

2026-06-06 • via Nuitee
N
Nathan • family_with_children • gb
9
Would definitely recommend
Pros:

Lovely friendly place, good room size and excellent bathroom

Cons:

Nothing really to dislike….. we were in the family room and unfortunately there was loud music which we could hear, it’s to be expected in a pub it wasn’t that bad!! but if it’s not what you’re staying for?!?!

2026-06-05 • via Nuitee
M
mags • solo_traveller • ie
8
Good location. Good price. However in hot weather needs air-conditioning.
Pros:

Good location. Nice staff. Good tv.

Cons:

The heat was unbearable. Needs aircon as room was stuffy.

2026-06-03 • via Nuitee
K
kenneth • solo_traveller • gb
5
Pros:

Very good location to the town

Cons:

The room didn't have any air con and we were next to the road it was a very hot day and it was to hot to sleep

2026-06-02 • via Nuitee
J
JOHN • solo_traveller • gb
9
Only 1 night but a very comfortable stay. Recently refurbished & ‘very tidy’. The bar & restaurant areas looked
Pros:

The room was very clean & comfortable & the staff were polite & friendly.

Cons:

The hotel is located on a fairly busy road which didn’t actually bother me (as I quite like the sound of traffic when falling asleep) but may be of concern to others.

2026-06-02 • via Nuitee
R
ramsden • solo_traveller • gb
8
Pros:

The hotel was lovely and clean..the staff where nice too.. although the rooms were very hot due to the hot weather we had... the air fan in the room was useless... need better ones... it was very difficult to sleep

2026-06-02 • via Nuitee
P
Potts • family_with_children • gb
10
Very nice. Would happily stay again.
Pros:

Really nice place. Staff were all wonderful, nicely finished rooms, great value. Enjoyed the restaurant too. Very happy with it overall.

Cons:

On a busy road and car park a little small

2026-05-31 • via Nuitee
P
Pamela • couple • gb
10
Lovely welcome. Reasonably priced accommodation, food and restaurant meal.
Pros:

Location suited us. Very clean. Bedroom large, clean and comfortable. Bar and restaurant downstairs all good.

Cons:

Being picky, could have had another charging point in bedroom.

2026-05-31 • via Nuitee
T
Tina • family_with_children • gb
10
Excellent staff place really clean. We stay with our little ones and I didn’t have to worry him lying on the carpet as
Pros:

Very clean and comfortable bed. Staff really nice and polite

Cons:

Nothing

2026-05-30 • via Nuitee
T
Tony • couple • gb
8
Good stay at the hotel, staff friendly and good.
Pros:

Hotel was clean and comfortable

Cons:

Road traffic noise

2026-05-30 • via Nuitee
N
Nicolette • solo_traveller • nl
7
Prima overnachting in een uitgestorven stadje
Pros:

Prijs kwaliteit, prima eten, en een terras. Leuk personeel.

Cons:

Vrij kleine kamer met heel erg lelijk licht en maar aan één kant van het bed een nachtkastje.

2026-05-28 • via Nuitee
T
Teresa • solo_traveller • gb
10
Pros:

Great decor in the rooms. Beautiful bathroom

Cons:

N/A

2026-05-27 • via Nuitee
D
Douglas • couple • gb
9
Beutifully refurbished hotel in heart of Llanelli
Pros:

Staff were all very helpful. Room was clean and convenient - everything we needed. hotel in very good condition.

Cons:

Choice of breakfast - would have preferred a buffet

2026-05-25 • via Nuitee
A
Annette • solo_traveller • gb
10
Pros:

Very comfortable spacious room polite staff good breakfast

Cons:

The fact that we had to pay extra for tea coffee with breakfast whilst it was free in the room

2026-05-24 • via Nuitee
A
Andrew • solo_traveller • gb
10
Excellent hotel
Pros:

Excellent staff, went above and beyond to make sure your stay was comfortable

Cons:

Nothing to dislike

2026-05-24 • via Nuitee
S
Stephen • extended_group • gb
9
Pros:

None

Cons:

Rain

2026-05-22 • via Nuitee
W
Welling • solo_traveller • gb
10
2026-05-19 • via Nuitee
J
Johann-Anton • solo_traveller • ch
10
Ein absolut toller Aufenthalt und ich komme gerne wieder. Es ist sehr zu empfehlen hier halt zu machen, wenn man in der
Pros:

Die Dame beim Empfang war ausserordentlich freundlich und zuvorkommend. Ich fühlte mich gleich wie zu Hause. Das Zimmer war sauber und es fehlte an nichts. An dem Tag, an dem ich angekommen bin, wurde mir von der Empfangsdame erklärt, dass es heute Abend ein Thai Buffet hat. Das Essen am Buffet war von hervorragender Qualität und in genügend grosser Auswahl.

Cons:

Hier gibt es nichts, was einem nicht gefallen könnte.

2026-05-18 • via Nuitee
P
Peter • couple • gb
10
2026-05-18 • via Nuitee
A
Anita • solo_traveller • gb
9
Pros:

Lovely sized room and staff were so helpful.
Food in restaurant excellent

Cons:

Nothing didnt like.

2026-05-17 • via Nuitee