Thomas Arms Hotel

Hotels
7.4 (884 reviews)
Thomas Street , Llanelli , gb
+44 1554 772043

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 884 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
S
Sabine • couple • gb
7
Pros:

It was clean and modern , bathroom
Was lovely

Cons:

It was very very hot in the room, we had a mini cooler that was supposed to help with heat but it did nothing ,our window was facing a roof.

2026-08-08 • via Nuitee
J
john • couple • gb
8
Easy and comfortable
Pros:

Great location.
Modern style bedroom with good facilities.

Cons:

A few areas need updating

2026-08-08 • via Nuitee
S
Sarah • family_with_children • gb
10
Great value for money
Pros:

The staff were amazing very helpful and the room was better than expected, clean and comfy

Cons:

Parking

2026-08-07 • via Nuitee
M
Michael • couple • gb
10
Pros:

Third time staying here. Clean property, good breakfast, friendly staff. Decent little bar downstairs with plenty of screens if there’s a match on.

Cons:

Traffic was a bit loud on our side of the hotel. Not bad but could bother light sleepers.

2026-08-06 • via Nuitee
A
Anne • solo_traveller • gb
10
2026-08-06 • via Nuitee
B
Bijoy john • family_with_children • in
10
2026-08-04 • via Nuitee
A
Andrew • family_with_children • ca
9
Great place to stay if you are in the area
Pros:

Clean and very welcoming

Cons:

Nothing

2026-08-03 • via Nuitee
L
Leïla • couple • fr
10
2026-08-02 • via Nuitee
C
Carole • couple • gb
10
Ideal location for visit
Pros:

Cleanliness, room better than expected. Location perfect.

2026-07-25 • via Nuitee
M
Malgorzata • solo_traveller • gb
10
2026-07-25 • via Nuitee
A
Alan • couple • gb
8
2026-07-24 • via Nuitee
C
Chris • solo_traveller • gb
8
Pros:

Great hotel . Close to town.

Cons:

Room to warm.

2026-07-24 • via Nuitee
J
John • solo_traveller • gb
8
Cons:

Room very hot.

2026-07-24 • via Nuitee
N
Nigel • solo_traveller • gb
10
2026-07-22 • via Nuitee
J
Jennifer • solo_traveller • gb
7
Staff were very helpful
Pros:

Hotel was clean and tidy

Cons:

In centre

2026-07-22 • via Nuitee
L
Liudmyla • solo_traveller • ua
10
2026-07-21 • via Nuitee
K
Karen • couple • gb
8
Good hotel which feels cared for and well run
Pros:

The hotel has been very well modernised and the bedroom was stylish, spacious and comfortable with a great shower

Cons:

It’s a 20 minute walk from the station which felt a lot in a heat wave with a back pack BUT it’s in a nice area so it was worth it

2026-07-21 • via Nuitee
P
peter • solo_traveller • gb
10
Pros:

A very comfortable day thank you

2026-07-20 • via Nuitee
A
Aisla • solo_traveller • gb
6
Pros:

The room was clean and modern

Cons:

The room was very hot and stuffy and the window couldn’t be opened enough to let any breeze in. The fridge was also out of order in my room which was a little annoying

2026-07-19 • via Nuitee
K
kerry • solo_traveller • gb
10
Very good value
Pros:

The room was very good, staff very helpful

2026-07-18 • via Nuitee