Thomas Arms Hotel

Hotels
Marston's Inns
7.4 (766 reviews)
Thomas Street , Llanelli , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
Darts
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 766 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
L
Lee couple gb
10
Great service by the staff
Pros:

Newly renovated by new owner to a high standard

Cons:

Nothing

2026-02-14 via Nuitee
K
Kathryn family_with_children gb
10
We will definitely stay here again
Pros:

Lovely modern room. Comfy bed . Also plenty of tea and coffee sachets in the room along with a espresso coffee machine with 3 pods.
Food in the restaurant was lovely.

Cons:

The music in the bar area was really loud. However, when we asked for it to be turned down a little it was no problem.

2026-02-09 via Nuitee
K
Katie couple gb
10
2026-01-25 via Nuitee
S
Sara couple gb
10
Excellent, thank you.
Pros:

Room lovely, additional extras e.g. fridge, portable air conditioning unit, toiletries etc.

Food lovely.

Breakfast amazing.

Cons:

Nothing.

Would highly recommend.

2026-01-20 via Nuitee
C
Claire family_with_children gb
8
2026-01-19 via Nuitee
S
Simone couple gb
9
2026-01-19 via Nuitee
J
Joe couple gb
10
We shall return in the future
Pros:

Friendly and accomodating staff, clean and homely hotel

2026-01-19 via Nuitee
G
Gayatriben family_with_children gb
9
2026-01-19 via Nuitee
M
Marc couple gb
8
2026-01-19 via Nuitee
W
William couple gb
10
Pros:

Food was excellent.. rooms were newly refurbished and lovely

2026-01-19 via Nuitee
F
Fay couple gb
8
Canol y dref
Pros:

Central location, very clean.

2026-01-15 via Nuitee
K
Karen solo_traveller gb
9
Pros:

Lovely room and ensuite. Very friendly and helpful staff. Amazing breakfast

Cons:

Room too hot, didn't seem able to adjust temp

2026-01-03 via Nuitee
I
Ian couple gb
8
Simple, a nice friendly hotel
Pros:

Staff friendly, the breakfast very nice

Cons:

All good

2026-01-03 via Nuitee
S
shelley couple gb
9
Busy, and clearly popular with the locals - always a good sign. A very good place to stay.
Pros:

Efficient, attentive, polite and friendly staff. Very good roast carvery. A comfortable room with everything super clean, and a lovely, well-designed modern bathroom. Good Wi-Fi.

2025-12-24 via Nuitee
N
Neil couple gb
9
Pros:

Location

Cons:

N/A

2025-12-23 via Nuitee
J
Justin solo_traveller gb
9
2025-12-21 via Nuitee
P
peter couple gb
9
Pros:

Lovely room bit cold,did manage to warm up. radiator in the bathroom was cold. Windows were very drafty,but it wouldn't stop me staying here again maybe another room .

Cons:

Very clean and Morden comfy beds

2025-12-21 via Nuitee
J
Johnson family_with_children gb
2
Poor customer service
Pros:

The modern decor.

Cons:

When we arrived at about 4.30 pm our room was not ready. We were left for over 30 minutes in the reception area. No offer of a refreshment for the inconvenience.
When the room was eventually ready. My son caught his leg on a sharp bit of metal on the bed frame. This was reported to reception. I had also requested an Iron as this was stated as available in the description when booking. I had also asked if the coffee pods for the coffee machine were provided as there were non in our room. The receptionist stated they are included and would bring some along with the iron. About 20mins later the first knock on the door. The lady gave me an iron that was not fit for purpose but fit for the bin. (Picture included) I showed her the sharp bit of metal on the bed and she said she would report it. She said they had run out of coffee pods so had to make do with instant coffee.
Next knock on the door 2 members of staff to look at the sharp bit of metal on the bed. Another iron provided. This one was in better condition but leaked all over the clothes. The ironing board had no padding but a towel led under the cover. I don't think it's fair to advertise these items as available when clearly they are not up to standard.

We were going to the theatre in Llanelli so needed to get ready. Whilst getting ready another knock on the door. A maintenance man and another man. This meant me having to get dressed in the bathroom as I couldn't walk out into the room as they arrived while I was in the shower.

They proceeded to attempt to fix the sharp bit of metal on the sofa bed. Well, the maintenance guy was smacking it with a hammer whilst the other guy stood watching him. My son and partner were in the room staring in disbelief while I was dressing in the bathroom.

At this point once dressed we vacated the room with the 2 men still trying to fix the bed. My partner told them how farcical the whole experience had been since check in.

2025-12-21 via Nuitee
M
mark family_with_children gb
8
Pros:

Very clean and rooms finished to a very high spec and very clean all through building

Cons:

Had to wait a bit on arrival at check in desk,tight car park

2025-12-20 via Nuitee
K
KLlanybydder couple gb
10
2025-12-07 via Nuitee