Extended Stay America Suites - Chicago - Itasca

Hotels
Extended Stay America Suites
7.8 (323 reviews)
1181 Rohlwing Road , Itasca , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean
Good size rooms
Friendly staff
Cons:
Overbooking issues
Poor service at check-in
Limited amenities

Categories

Cleanliness
6.88
General cleanliness mentioned positively, but a review noted a room smelling like smoke.
Service
7.85
Some positive comments about staff, but significant complaints about overbooking and poor service.
Location
8.39
Located close to everything, but some reviews indicate inconvenience due to distance from major areas.
Room Quality
8.84
Mixed feedback on room quality, with a positive note on size and kitchen area.
Amenities
7.87
Amenities were limited and some guests noted the lack of basic items.
Value for Money
7.33
Comments indicate some concerns about pricing relative to amenities and service.
Food and Beverage
6.88
Limited food options stated and breakfast was mentioned as lacking.
Overall Experience
8.35
General experience varied but included both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:12

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Chicago. Cook your favorite meals just like at home with a stove, microwave, and refrigerator provided.

Complimentary Grab-and-Go Breakfast

Start your day right with a grab-and-go breakfast including bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick and easy morning option.

Convenient Location and Free Parking

Located near popular attractions like Woodfield Mall and offering free onsite parking, Extended Stay America - Chicago in Itasca provides both comfort and convenience for your stay.

Book now to enjoy these amenities and more at Extended Stay America - Chicago - Itasca!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.8
Based on 323 reviews
Cleanliness: 6.88
Service: 7.85
Location: 8.39
Room Quality: 8.84
Amenities: 7.87
Value for Money: 7.33
Food and Beverage: 6.88
Overall Experience: 8.35
N
Nomthandazo solo_traveller za
10
Worth the price and the staff is helpful
Pros:

We came in a bit earlier because we were coming from far and the staff was friendly enough to allow us to check in earlier

2026-08-28 via Nuitee
P
PULANITH family_with_children us
5
Not a good place to stay with family
Pros:

We booked a single room to stay together with our two kids, and our booking was confirmed for that arrangement. However, when we arrived at the property, they were unable to provide the single room and instead gave us two separate rooms. This meant our family had to be split up, which was very disappointing and inconvenient, especially when traveling with children. We were not happy with how this situation was handled.

Cons:

The cleanliness was very disappointing. The room did not appear to be properly cleaned, and unfortunately, I found bed bugs during our stay. This was very concerning and made us uncomfortable. I hope the management takes this issue seriously and improves the cleaning and pest-control standards.

2026-08-28 via Nuitee
G
Giovanna couple us
1
In and Out
Pros:

staff was very friendly.

Cons:

room was outdated and not very clean. had a bad odor. toilet was running. the area outside looked like there were drug deals being made. Our dog was with us and was barking like something was not right. We left after an hour.

2026-08-25 via Nuitee
M
Maita couple us
10
2026-08-18 via Nuitee
G
Gordon solo_traveller us
4
Took forever to check in
Pros:

Location cleaner then most hotels in the area.

Cons:

Checked in a little early clerk lady said no come back at 3pm I come back at 3pm there 12 people waiting to be checked in she didn't come back to the desk till 315pm the next person on duty comes in and she grabs her purse and walks away leaving this man to check in all the guests alone I I didn't get in my room until 415 pm people who were waiting in line said that happens a lot there I personally only stay there once in a while but I won't be coming back.

2026-08-13 via Nuitee
R
Rhea couple us
1
Not good.
Pros:

The property had a nice location.

Cons:

They overbooked my reservation and ended up canceling my room. I didn’t know this until 9pm and ended up having to drive home because all of the hotels were booked.

2026-08-04 via Nuitee
K
Katsuhiro solo_traveller us
1
I will never use it again
Pros:

nothing special

Cons:

The facility is old.
There is a strange sound when the light is turned on.
Even if I request a repair, they won't respond.
Breakfast is only Grab & Go's tasteless muffins and coffee.

2026-07-20 via Nuitee
A
angel solo_traveller es
1
2026-07-20 via Nuitee
W
Waris solo_traveller us
5
2026-07-18 via Nuitee
K
Khuzaima solo_traveller us
5
2026-07-17 via Nuitee
C
Carlos solo_traveller us
10
2026-07-10 via Nuitee
M
Mardeen couple us
8
Ok
2026-07-01 via Nuitee
R
remilyn solo_traveller us
4
2026-06-29 via Nuitee
K
Krista family_with_children us
5
Pros:

Large room

Cons:

Smelled like pee and smoke walking in the hallway

2026-06-29 via Nuitee
M
Md Rezaul couple us
1
2026-06-28 via Nuitee
T
Tracy family_with_children us
8
2026-06-28 via Nuitee
E
Elton couple us
10
2026-06-27 via Nuitee
G
Greg solo_traveller ca
8
2026-06-26 via Nuitee
G
Galin solo_traveller us
10
2026-05-26 via Nuitee
K
Keith solo_traveller us
10
Pros:

Thanks

Cons:

Thanks

2026-05-18 via Nuitee