Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotels
•
Holiday Inn Express
8 (5087 reviews)
235 King Edward Avenue, Ottawa, Ontario , Ottawa , ca
+1 613-680-8006

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Unpleasant location
Soundproofing problems

Categories

Cleanliness
7.58
Some guests reported issues with cleanliness, such as unhygienic conditions and complaints regarding room cleanliness.
Service
8.55
Many guests praised the friendly and helpful staff.
Location
7.59
The location was convenient but reported as being unsafe due to proximity to homeless shelters.
Room Quality
8.04
Rooms were mentioned as comfortable with good size, though there were issues with soundproofing.
Amenities
8.07
Standard hotel amenities were provided, but some amenities like the pool were out of service.
Value for Money
8.03
Generally considered good value in relation to the shared experiences of the guests.
Food and Beverage
8.08
Breakfast received positive remarks for quality and taste.
Overall Experience
8.05
Guests generally had a satisfactory experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

City Views and Modern Amenities
Enjoy stunning city views from your room at Holiday Inn Express & Suites - Ottawa Downtown East. With air conditioning, a flat-screen TV, and free WiFi, our 3-star hotel offers modern amenities for a comfortable stay.

Fitness Centre and Indoor Pool
Stay active during your stay with our on-site fitness centre and unwind in our indoor pool. Whether you prefer a morning workout or a relaxing swim, we have you covered.

Multilingual Staff and Convenient Location
Our 24-hour front desk staff fluent in English, Spanish, French, and Chinese are ready to assist you anytime. Located near popular attractions like Rideau Locks and Peace Tower, Holiday Inn Express & Suites is the perfect choice for your Ottawa getaway.

Book your stay at Holiday Inn Express & Suites - Ottawa Downtown East now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8
Based on 5087 reviews
Cleanliness: 7.58
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
E
Erish • couple • us
10
2026-08-29 • via Nuitee
D
DANISH MALIK • solo_traveller • ca
10
2026-08-29 • via Nuitee
M
Marlyn • couple • ph
10
2026-08-29 • via Nuitee
R
Rosa • solo_traveller • ca
9
2026-08-29 • via Nuitee
M
Mélanie • family_with_children • ca
10
2026-08-29 • via Nuitee
E
Esther • family_with_children • ca
10
The hospitality was great and very awesome customer service.
Pros:

Everything

Cons:

Nothing it was perfect

2026-08-29 • via Nuitee
R
Rikki • solo_traveller • ca
10
Pros:

The hotel and service.

Cons:

The outside surroundings.

2026-08-29 • via Nuitee
W
Werner • solo_traveller • de
9
Pros:

Lage im Zentrum! Freundliches Personal! Große und saubere Zimmer!
Frühstück sehr gut!

Cons:

Im Hallenbad roch es sehr nach Chlor!
Wurde deshalb von uns nicht genutzt.

2026-08-28 • via Nuitee
D
Dr EWERE M. • solo_traveller • ag
9
Pros:

Proximity to downtown and amenities in the hotel

Cons:

Nothing really

2026-08-28 • via Nuitee
M
Massimiliano • extended_group • it
10
Pros:

La presenza di una piccola palestra e la piscina anche se non pulitissima è un grande valore aggiunto.
Colazione inclusa abbastanza varia.
Dispenser d’acqua ottimo

Cons:

Giusto la piscina non proprio impeccabile e aria condizionata molto forte

2026-08-28 • via Nuitee
N
Naman • extended_group • ca
7
2026-08-28 • via Nuitee
Łuczyńska • family_with_children • pl
8
Gdyby nie widok z okna na drugą stronę ulicy oraz droga koło bezdomnych i uzależnionych to pozostałe kwestie jak najbard
Pros:

Czysto, wygodnie, miła obsługa

Cons:

Widok na ulicę pełną bezdomnych ludzi i narkomanow

2026-08-28 • via Nuitee
P
poorany • solo_traveller • ca
5
2026-08-27 • via Nuitee
B
Blain Family • solo_traveller • ca
7
So so
Pros:

The staff was friendly and informative. They always had a smile for us.

Cons:

Located very close to a "drop in" centre for the homeless. We did not feel safe walking around to explore.
The pool was awful. It looked and felt like it had not been cleaned in quite some time. The water was murky and slightly green.

2026-08-27 • via Nuitee
S
Stefania • family_with_children • it
9
2026-08-27 • via Nuitee
S
Sasa • solo_traveller • ca
10
2026-08-27 • via Nuitee
L
Loui • family_with_children • ca
9
2026-08-27 • via Nuitee
A
Ana Katrina • solo_traveller • ph
9
2026-08-26 • via Nuitee
A
Amandine • solo_traveller • fr
9
2026-08-26 • via Nuitee
U
Usha • couple • ca
10
Enjoyable
Pros:

Great

Cons:

Answering the survey twice: by booking.com and by the hotel itself.

2026-08-26 • via Nuitee