Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotels
•
Holiday Inn Express
8 (4643 reviews)
235 King Edward Avenue, Ottawa, Ontario , Ottawa , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Unpleasant location
Soundproofing problems

Categories

Cleanliness
7.58
Some guests reported issues with cleanliness, such as unhygienic conditions and complaints regarding room cleanliness.
Service
8.55
Many guests praised the friendly and helpful staff.
Location
7.59
The location was convenient but reported as being unsafe due to proximity to homeless shelters.
Room Quality
8.04
Rooms were mentioned as comfortable with good size, though there were issues with soundproofing.
Amenities
8.07
Standard hotel amenities were provided, but some amenities like the pool were out of service.
Value for Money
8.03
Generally considered good value in relation to the shared experiences of the guests.
Food and Beverage
8.08
Breakfast received positive remarks for quality and taste.
Overall Experience
8.05
Guests generally had a satisfactory experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

City Views and Modern Amenities
Enjoy stunning city views from your room at Holiday Inn Express & Suites - Ottawa Downtown East. With air conditioning, a flat-screen TV, and free WiFi, our 3-star hotel offers modern amenities for a comfortable stay.

Fitness Centre and Indoor Pool
Stay active during your stay with our on-site fitness centre and unwind in our indoor pool. Whether you prefer a morning workout or a relaxing swim, we have you covered.

Multilingual Staff and Convenient Location
Our 24-hour front desk staff fluent in English, Spanish, French, and Chinese are ready to assist you anytime. Located near popular attractions like Rideau Locks and Peace Tower, Holiday Inn Express & Suites is the perfect choice for your Ottawa getaway.

Book your stay at Holiday Inn Express & Suites - Ottawa Downtown East now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 18 per day.

Location

Guest Reviews

8
Based on 4643 reviews
Cleanliness: 7.58
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
J
Julie • family_with_children • ca
8
2026-03-07 • via Nuitee
M
Milaine • couple • ca
8
Pros:

Near everything

Cons:

No parking

2026-03-07 • via Nuitee
A
Aurelie • family_with_children • ca
7
Pros:

Chambres confortables, bon petit déjeuner, bon emplacement. Personnel agréable et disponible

Cons:

Personnel seulement anglophone.

2026-03-07 • via Nuitee
D
Durocher • family_with_children • ca
8
Bon hôtel rapport qualité-prix
Pros:

Chambre très propre et moderne. Personnel souriant. Bon déjeuner de type tout inclus.

Cons:

Si vous n'êtes pas habitué à la ville, le bruit extérieur de la route est très audible dans la chambre

2026-03-06 • via Nuitee
L
Louisanne • couple • ca
9
2026-03-06 • via Nuitee
J
Julie • family_with_children • ca
10
2026-03-06 • via Nuitee
M
Marie-Edith • family_with_children • ca
9
2026-03-06 • via Nuitee
M
Mahtab • family_with_children • ca
8
2026-03-04 • via Nuitee
P
Paolo • solo_traveller • it
9
2026-03-04 • via Nuitee
M
Mark • family_with_children • ca
8
Bien
Pros:

Emplacement a proximité des centres d'intérêt

Cons:

Nourriture froide dans un buffet chaud 1 fois sur 2

2026-03-03 • via Nuitee
L
laplante • solo_traveller • ca
5
very,very ordinary.
2026-03-02 • via Nuitee
M
Mendones • family_with_children • ca
8
Over all we had a good and relaxing stay
Pros:

Everytime we go on a trip with the family we always choose holiday inn because its clean, spacious, the price is good, staffs are very approachable and it is close to the city.

Cons:

I just want to suggest to add slippers in the room thats it

2026-03-01 • via Nuitee
L
Laura • couple • ca
8
Buena opción en Ottawa
Pros:

Estaba muy limpio y la ubicación es buena. El desayuno fue completo.

Cons:

La insonorización no es para nada buena. Se escucha absolutamente todo en los pasillos e incluso de la calle.

2026-02-28 • via Nuitee
M
Marieline • extended_group • ca
10
2026-02-25 • via Nuitee
D
Doudou • solo_traveller • ca
9
2026-02-25 • via Nuitee
G
Grijith Fae • family_with_children • ph
10
Pros:

Cleanliness

Cons:

Nothing

2026-02-24 • via Nuitee
A
Andrée • couple • ca
10
Awesome. Will stay here again.
Pros:

Clean

Cons:

Nothing

2026-02-24 • via Nuitee
L
Luyi • solo_traveller • ca
7
Overall, it is quite good, but some aspects need to be improved.
Pros:

The room is clean and tidy, and the service attitude is good.

Cons:

The lack of bottled water and a hot water kettle makes things inconvenient; the variety of breakfast items needs to be enhanced.

2026-02-24 • via Nuitee
A
Anibal • family_with_children • ar
10
Cons:

Los recepcionistas que nos recibieron eran muy amargos.
En la página de Booking decía que en el hotel se hablaba Español pero no encontramos a nadie.
La tercera cama tuvimos que armarla nosotros.

2026-02-23 • via Nuitee
J
Jean Michel Kalamani • family_with_children • bw
8
Pros:

Calness

Cons:

The breakfast

2026-02-23 • via Nuitee