M Social Hotel New York Downtown

Hotels
7.9 (6704 reviews)
55 Church Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Elevator wait times
Breakfast service problems

Categories

Cleanliness
5.48
Many reviews mentioned dirtiness and poor air quality, indicating unsatisfactory cleanliness.
Service
8.95
Positive mentions about helpful and polite staff throughout several reviews.
Location
9.49
Multiple reviews praised the excellent location and proximity to transport.
Room Quality
7.94
Rooms were said to be comfortable and well-equipped, though some cleanliness issues were noted.
Amenities
8.47
Amenities were generally considered adequate, though some services were critiqued.
Value for Money
7.43
Mixed feedback on value, with concerns about price relative to room quality and services.
Food and Beverage
6.48
Critiques of the breakfast options and service performance indicate area for improvement.
Overall Experience
8.95
Most visitors expressed satisfaction with their overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:41

Property Description

Luxurious Accommodations

The Millenium New York Downtown offers upscale guest rooms with stunning views of iconic landmarks like the Hudson River and the Freedom Tower. Each room is equipped with modern amenities such as a minibar, flat-screen TV, and coffee maker for a comfortable stay.

Vibrant Dining and Entertainment

Liquid Assets, the hotel's stylish lobby bar, sets the perfect ambiance for enjoying evening cocktails and live music on Thursdays. Guests can also indulge in a delicious Grab & Go Breakfast served daily at the bar, ensuring a delightful start to the day.

Convenient Location

Situated in lower Manhattan, our hotel is just steps away from the WTC Oculus and major transportation hubs, providing easy access to popular attractions like the One World Observatory and Wall Street. Book your stay now and experience the ultimate blend of luxury and convenience.

Important information:

Please note that guests are charged the full parking fee every time they enter the garage. Extra charges will apply to oversize vehicles. Discounted self-parking is available at Icon Garage – 21 Barclay Street

M Social Hotel New York Downtown is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited. A $500 fee, per incident, will be charged for smoking, vaping, burning candles or incense in your guest room.

Breakfast includes a selection of Hot Sandwich, Pastry, Fruit and Beverage.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 60 per day.

Location

Property Accessibility

Total Disability Score: 57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 154
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.9
Based on 6704 reviews
Cleanliness: 5.48
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.95
C
C2503IGmeganf Family
2
Don’t stay here
Pros:

The only real redeeming quality of this hotel is the location. We were consistently let down by staff the entire stay! For starters the A/C was not working properly and instead of staff addressing the issue they told us to
"open the window".
Our neighboring room was loud and obnoxious. We requested dinner utensils to the room and staff gave us the run around all night.. sending us to the front desk multiple times only to be met with rude and misleading responses and ultimately never receiving utensils.
TIFFANY the "manager" was extremely rude and unprofessional going as far to raise her voice and argue over the telephone with us!
It was all shocking to say the least, we will never return or recommend this place to anyone. Overall beyond disappointing.

2026-04-11 via Tripadvisor
S
Silke extended_group de
8
2026-04-11 via Nuitee
solo_traveller gr
9
2026-04-11 via Nuitee
G
Graham family_with_children gb
10
2026-04-11 via Nuitee
F
Fermin solo_traveller es
9
Hotel magnífico pero ojo con tu previsión de gastos
Pros:

Ubicación
Instalaciones
Habitaciones amplias y con vistas

Cons:

Te cobran en una estancia de 10 noches 600 euros de fianza.

2026-04-11 via Nuitee
S
stefano extended_group it
9
Pros:

la posizione, colazione.

2026-04-11 via Nuitee
C
Claire family_with_children gb
10
Fantastic hotel in a great location
Pros:

Great hotel in a brilliant location - away from the hoards of tourists but really convenient to hop on the subway and get anywhere on Manhattan or Brooklyn. Staff were excellent, especially the breakfast staff who gave us such a positive start to our day.

Cons:

A 2-person twin bed option would be more affordable - we had to go for 2 queen beds which is sold as a 4-person, so quite pricey for two.

2026-04-11 via Nuitee
A
Anna couple de
9
Für einen City-Trip kann ich dieses Hotel auf jeden Fall empfehlen.
Pros:

Die Lage des Hotels ist top. Viele Food Spots und verschiedene U-Bahnlinien sind direkt um die Ecke. Außerdem sind es nur ein paar Gehminuten bis zur Brooklyn Bridge oder zur Wall Street. Das Personal ist sehr freundlich und geht auch auf individuelle Wünsche/Fragen ein. Das Zimmer war geräumig und auch der Ausblick war toll. Am Abreisetag konnten wir unsere Koffer im Hotel zwischenlagern und uns wurde für die passende Zeit ein Taxi gebucht.

2026-04-11 via Nuitee
G
Gladys family_with_children fr
8
2026-04-11 via Nuitee
N
Nayla family_with_children fr
9
2026-04-10 via Nuitee
L
Laura couple gb
10
2026-04-10 via Nuitee
C
Charlène solo_traveller fr
8
2026-04-10 via Nuitee
J
Julie family_with_children fr
10
Exceptionnel, la vue à couper le souffle !
Pros:

Tout était parfait : la vue, la propreté, l’emplacement, le confort, c’était exceptionnel !

Cons:

Rien !

2026-04-10 via Nuitee
A
Annik family_with_children ca
10
Location accessible, vue incroyable et tranquilité au coeur de Manhattan !
Pros:

Vue magnifique de la chambre, au 49e étage, wow ! Fenestration incroyable et luminosité abondante!
Oreillers ultra confortables et nous en avons eu d'extra sur demande sans problème! Une salle de bain luxueuse, propre et rénovée avec serviettes changées tous les jours. Facile d'accès pour tous les déplacements.

2026-04-10 via Nuitee
S
Sabato family_with_children us
10
2026-04-10 via Nuitee
G
Georgina couple es
10
Perfecte
Pros:

Les vistes de l’habitació eren increíbles. Tot l’hotel en general era preciós i el personal súper amable. La ubicació era perfecte.

Cons:

L’únic que podria millorar es el secador de cabell que no era gaire potent. Pero es un petit detall per molta gent insignificant

2026-04-10 via Nuitee
D
David couple gb
9
2026-04-10 via Nuitee
T
Tanja family_with_children fi
9
Tanja
Pros:

Hyvä hotelli loistavalla sijainnilla. Lähellä paljon kahviloita, ravintoloita, ostosmahdollisuuksia ja useita metroasemia. Mm. One World Trade Center ja 9/11 Memorial ihan vieressä. Tosi tilava, viihtyisä huone, jossa pieni jääkaappi ja kahvikone. Ihanat isot ikkunat, suoraan edessä tosin toinen talo, mutta luvattu kaupunkinäkymä toteutui ikkunoiden edestä vasemmalle katsoen. Leveä, pehmeä sänky ja paljon kaappitilaa. Iso, siisti kylpyhuone.

Cons:

Suihkun paine oli aika huono. Kaupunkinäkymä oli osittainen, suoraan edessä toinen rakennus, jolloin kaupunkinäkymä oli ainoastaan suoraan ikkunoiden edessä seisoen vasemmalla. Muilta osin hotelli vastasi odotuksia. Näkymä oli pettymys muuten niin kivassa hotellihuoneessa.

2026-04-10 via Nuitee
C
CARLOS couple br
6
2026-04-10 via Nuitee
G
guilhermelM7541CR Family
10
Very Nice place
Pros:

Mr. Zoilo welcomed us incredibly well at the hotel reception; he is an extremely kind person—he even gave my son a souvenir as a gift. I am loving my stay and will definitely return.

2026-04-09 via Tripadvisor