M Social Hotel New York Downtown

Hotels
7.9 (7405 reviews)
55 Church Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Elevator wait times
Breakfast service problems

Categories

Cleanliness
5.48
Many reviews mentioned dirtiness and poor air quality, indicating unsatisfactory cleanliness.
Service
8.95
Positive mentions about helpful and polite staff throughout several reviews.
Location
9.49
Multiple reviews praised the excellent location and proximity to transport.
Room Quality
7.94
Rooms were said to be comfortable and well-equipped, though some cleanliness issues were noted.
Amenities
8.47
Amenities were generally considered adequate, though some services were critiqued.
Value for Money
7.43
Mixed feedback on value, with concerns about price relative to room quality and services.
Food and Beverage
6.48
Critiques of the breakfast options and service performance indicate area for improvement.
Overall Experience
8.95
Most visitors expressed satisfaction with their overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:41

Property Description

Luxurious Accommodations

The Millenium New York Downtown offers upscale guest rooms with stunning views of iconic landmarks like the Hudson River and the Freedom Tower. Each room is equipped with modern amenities such as a minibar, flat-screen TV, and coffee maker for a comfortable stay.

Vibrant Dining and Entertainment

Liquid Assets, the hotel's stylish lobby bar, sets the perfect ambiance for enjoying evening cocktails and live music on Thursdays. Guests can also indulge in a delicious Grab & Go Breakfast served daily at the bar, ensuring a delightful start to the day.

Convenient Location

Situated in lower Manhattan, our hotel is just steps away from the WTC Oculus and major transportation hubs, providing easy access to popular attractions like the One World Observatory and Wall Street. Book your stay now and experience the ultimate blend of luxury and convenience.

Important information:

Please note that guests are charged the full parking fee every time they enter the garage. Extra charges will apply to oversize vehicles. Discounted self-parking is available at Icon Garage – 21 Barclay Street

M Social Hotel New York Downtown is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited. A $500 fee, per incident, will be charged for smoking, vaping, burning candles or incense in your guest room.

Breakfast includes a selection of Hot Sandwich, Pastry, Fruit and Beverage.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 154
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.9
Based on 7405 reviews
Cleanliness: 5.48
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.95
M
Mariia • solo_traveller • ua
4
Nice views, negligent staff.
Pros:

Awesome views, great location

Cons:

Despite having breakfast included in room price, I was charged extra 30 dollars for it and the staff is ignoring my requests to refund. Disappointing.

2026-09-19 • via Nuitee
M
Marcin • couple • pl
10
Great view, super hotel in WTC area
Pros:

Huge room space, great view on WTC One, close to the metro station. Helpful staff, I asked for room change due to the noise in the room and my request was approved.

Cons:

Corner room was noisy.

2026-09-19 • via Nuitee
D
Devontae • couple • us
10
This hotel made my trip so much better
Pros:

Location, Room and Staff was absolutely perfect

Cons:

Beautiful interior and super clean

2026-09-18 • via Nuitee
H
Hannah • family_with_children • gb
7
Fantastic base, funky designs and fabulous views.
Pros:

Location was A*. Couldn’t of chosen a better base. The view into the Hudson was out of this world.

Cons:

Had requested a cot and kettle for our baby and it was confirmed. Neither was there when we arrived. Aluminium water bottles were supposed to be in room also and it was just normal bottled water.

2026-09-18 • via Nuitee
S
Silvone • couple • br
9
2026-09-18 • via Nuitee
M
maria • solo_traveller • us
10
Pros:

We loved the location, staff and view.

2026-09-18 • via Nuitee
J
Jacqueline • couple • de
8
2026-09-18 • via Nuitee
C
Clemence • couple • fr
8
Pros:

Très bien placé, une vue à couper le souffle
Une chambre spacieuse et une literie très confortable
Un personnel au petit soin

Cons:

Un petit bémol est les serviettes : seulement 1 par personne et de petite taille

2026-09-18 • via Nuitee
T
Taiana • solo_traveller • lu
10
2026-09-17 • via Nuitee
M
Melton • extended_group • us
8
2026-09-17 • via Nuitee
L
Luis Fernando Montoya • family_with_children • co
9
Calidad, confort y ubicación
Pros:

Tuve problemas con el acceso de mi madre a la ducha, por limitaciones de movilidad, y me dieron una solución que excedió las expectativas

Cons:

El desayuno los fines de semana, se acababa y no había solución y el bar lo cerraron un viernes a las 10pm!!!!!

2026-09-17 • via Nuitee
M
MAJED • solo_traveller • sa
9
كانت جميلة والغرفة نظيفة
Pros:

النظافة

Cons:

تاخير في اجراءت الدخول

2026-09-17 • via Nuitee
E
Erick • solo_traveller • us
10
This place was a great location and comfortable stay.
Pros:

The location was an excellent stay for the weekend activities.

Cons:

Didn’t have any complaints.

2026-09-17 • via Nuitee
M
Marcus • solo_traveller • de
8
2026-09-17 • via Nuitee
M
Maryjane • couple • us
9
2026-09-17 • via Nuitee
C
Christian • couple • fr
8
Bien mais le petit déjeuner a revoir pour un hôtel avec ce standing
Pros:

La situation géographique

Cons:

Le petit déjeuner

2026-09-16 • via Nuitee
S
Sharron • family_with_children • us
7
It was ok
Pros:

The registration area for guests and the bathrooms had hand soap and lotion. Extended complimentary late check out.

Cons:

The restaurant was overpriced and the food was mediocre. Lack of space in the rooms. More closet space. The ice machine was in a dingy area of the hotel. No bell person.

2026-09-16 • via Nuitee
A
Alex Márgary • solo_traveller • ec
10
amazing stay, highly recommended!
Pros:

the room was superb, the location -even though some might say it's very downtown- was great as you had a subway station right outside the hotel. breakfast was really really good, with great options as well. overall exceeded my expectations. the hotel was recently renovated so great space as well. also a shoutout to everyone at security that were so attentive on all my online shopping!

2026-09-16 • via Nuitee
D
Dániel • extended_group • hu
7
2026-09-16 • via Nuitee
H
Heather • couple • gb
6
Comfortable and excellent location
Pros:

Excellent location for restaurants, WTC, subway and visiting family

Cons:

Had an issue with reservation as we had to cancel room for one night due to flight delays. Being passed back and forward between online booking site and hotel staff- still not resolved.

2026-09-16 • via Nuitee