M Social Hotel New York Downtown

The service at this hotel is absolutely terrible and the hotel lies to its guests. Do not stay here.

Just back from a great 5 night stay. Two adults and two teenagers. We stayed in a room with two double beds. Lovely fresh decor and beds very comfy. A decent size room though had to move the desk to make room for our case. Nice addition of a small fridge and a coffee pod machine however we didn’t receive any coffee pods.. when we asked we were told there were no pods left so were give tea bags and coffee bags. We used the machine to boil the water but maybe a kettle would have been easier. The main thing was the view.. oh my god it was amazing! Right over the oculus and looking at the one world observatory. The location of the hotel is also great. Plenty nearby and great transportation links to places further afield. Was so close to the Brooklyn Bridge and just felt less frantic than Times Square. Everyone we interacted with were very friendly, especially the lovely men at the side door, always with big smiles and a “good morning”. We had thought the lounge area had a small bar so we could maybe sit there in the evening but no it’s just a seating area. The restaurant looked nice but wasn’t somewhere we wanted to sit informally after a long day exploring. As part of the amenities charge we were promised two aluminium water bottles however when we asked we were told there wasn’t any. They did supply some plastic water bottles tho. All in all we were so glad to have picked this hotel and would definitely recommend it!

We arrived at the M Social Hotel New York downtown on Tuesday for a week long stay, and from the moment we pulled up, the experience was excellent. The bellmen were incredibly helpful and welcoming, and check in was seamless and efficient. The attention to detail from staff was on point, with the lady at the check in wishing my partner a happy birthday.

Our room was fantastic, with an absolutely stunning view of the city that made the stay even more special.

We were on the 27th floor and had the pleasure of being looked after by Donnette (apologies if I’ve misspelled her name). She was truly exceptional so warm, attentive, and genuinely caring. Nothing was ever too much trouble, and she went above and beyond to make sure we were comfortable each day. As visitors from the UK, her recommendations for food, shopping, and sightseeing were incredibly helpful and made our trip even more enjoyable.

Donnette is a brilliant reflection of the hotel and played a huge part in making our stay so memorable. We we’re very grateful for her kindness and professionalism.

The hotel is in a great location with lots of food places around and easy to get to attractions. Room looks exactly as advertised.

My fiancée and I really enjoyed our stay. It was our first time in Manhattan and the hotel was within walking distance of all of the sites that we were interested in seeing. Our room was modern with great views of the city. The staff were friendly. Overall great stay. We will come back for another visit!

I like this hotel but I had a problem to where I won't go back. I was in a Corner King Junior Suite. The room itself was great, but I hated the couch in the living room area. It was unusable. The couch was so deep, I could not comfortably sit in it. One of the reasons I stayed at this hotel and booked that room was to have a nice couch to sit on in the living room area so I could watch TV. But the couch was so uncomfortable, I couldn't use it. Why would they put such a deep unusable couch in a living room, I've never seen such a thing. That one mistake will stop me from coming back to their hotel in the future, because I'd rather stay at a place that has a usable comfortable couch.

Tudo EXCELENTE.

In the hotel side, everything was incredible. From the hotel view to the friendliness of staff specially "Seth".

Unfortunately, when it came to the restaurant side, when I checked in, I decided to show up with my wife to have a couple of drinks and something to eat, the bartender wasn't to friendly. so we gave it a second chance and showed up to dine for Superbowl night. We waited about almost 20 minutes to get a server to get our food order, I understand they were busy but they were 2 servers and I felt we were getting skipped from other tables that showed up after we did. At the end of our meal, we asked for a cheesecake, the server supposedly took our order but I think she either left on a lunch break or went home, I let the halftime show finish and I realized that our cheesecake never showed up, I asked the other server that was there for our cheesecake and comes to find out, the cheesecake order was never placed. I am a server employee myself and I have never done that to anyone ever. I just wanted to enjoy my 20th anniversary with my wife and not make it a big deal that night.

But to finish this, I still recommend this hotel to anyone that would like to go visit when they go to NY, and I would consider to come back again cause it was the most comfortable hotel room I've ever stayed.

The views are spectacular. Also loved the layout and design of the rooms and the furniture, very cosy. And loved the americano-coffee-machine. Friendly staff members, felt at home.

I got a deluxe corner king room. It was very spacious and very comfortable. The bathroom was functional, and it has a bathtub.
The staff has always been very helpful throughout my stay. Right when I arrived tired after a long flight, they upgraded my room to a higher floor so I could enjoy a great view of the city.

L'hôtel est tres beau tres propre. Et la vue est superbes !

The location is fantastic. Many attractions are within a few minutes walk, and the ones further away are also easy to get to by subway. The view from the rooms is stunning and unforgettable.

Fantastic, fit my needs and was super fun and nice!

It was a really nice and simple check in!

Super central location , friendly and helpful staff, new renovated rooms with great beds and a unique view that is second to none