The Carlyle, A Rosewood Hotel

We’re staying at The Carlyle because our daughter is running the New York marathon. The hotel learned about this and went out and bought gels, powders, and other marathon supplies and sent them up to our room with a nice note. The classiest of moves.

I’d recommend staying at The Carlyle without hesitation. We had a memorable dinner at the restaurant, and enjoyed a delicious breakfast in our room. The hotel room is beautiful, and the hotel is on a quiet street situated perfectly close to shopping on Madison Avenue and Central Park.

my husband and love iconic old hotels with history, and the carlyle certainly fits. we decided to book for a long weekend, see some tour-isty sights we never bothered to go to on prior trips, and relax. before we arrived, we made them aware that we would be there at 10 a.m. due to an early flight, did not expect to check-in at that hour, but please hold our bags as we would be out until 3. no problem. arrived back at hotel at 3:30. no room ready. 4. 4:30. 5. tired from walking all day, we were told we could go have a drink and they would text when ready. (mind you, not let us buy you a drink for the inconvenience). did go to the famous bar which was packed shoulder to shoulder, so loud you couldn’t hear each other, and silly me, thinking this was such a high end, classy place, i didn’t expect to see people in ripped jeans, sweats, and again, so loud and obnoxious (and was early in NY). I had my 35$ martini, and waited for the text. at 6, went to check again. finally at 630 we got into our room. would have expected maybe a complimentary bottle of wine, a cookie, a slice of cheese and a cracker, or some acknowledgment of inconvenience, but nothing.
again, disappointed. spacious suite, but no bathtub, which i requested. no robes. no glasses in bathroom. the view was laughable. just closed the shades to block it out, and the blinds were ripped. could barely turn around in bathroom. no extra blanket, pillow. no courtesy vanity items. these are things that every high end hotel i’ve ever been in provide for their guests. (hated the bath products they did provide, but that’s a personal preference).
i will say that the staff was very helpful, immaculately dressed, courteous and the breakfast was wonderful.
i had so looked forward to our stay at the famous carlyle but i believe there are better places in nyc that are just as iconic. We will give some of those a try next time. lesson learned.

I have been staying at the Carlyle for many years and I never had the time to write a review.
Carlyle its by far the Best Hotel in Manathan.Great rooms, excellent service.
My compliments to the management

Everything perfect

Spent a few nights at The Carlyle in Manhattan and had a really lovely time there. Staff were very friendly and helpful and on check out we got to keep our room cards as a memento which was a nice touch. Bemelmans Bar is cosy and quirky and a fun place to people watch and enjoy the atmosphere.
We visited for my birthday and the hotel experience team gifted me balloons, cake and champagne to my room which was so lovely and thoughtful and made my stay at the hotel even more special. Will definitely be visiting The Carlyle again soon.

Travel agent here. Wanted to share my pleasant experience with the staff and operations at this hotel. There were a handful of staff members that went out of their way and above and beyond to make the stay great for a client! Absolutely pleasant and professional and I apologize in advanced if I'm missing any names here! The staff is amazing and the hotel has an old school charm to it. The rooms are a little bit on the small side, but again, the hotel overall makes up for this. Loved interacting and coordinating with the following people who made the entire process as smooth as can be:
Brittany
Mimi
Amanda
Anna
Stephanie

I want to reiterate again though, the whole staff here are gems!

Concierge even tied my husbands bow tie - wonderful stay!

We had a great time at the hotel but unfortunately our room was in a very low floor so we could not appreciate the view.

👍

We stayed here several times per year for a number of years, but when our favorite front-of-house manager moved on about ten years ago, we also moved on. We frequently stay at the Lowell, which we adore, but the Carlyle's location was better for our needs. I couldn't have been more pleased with our experience.. Our first night was in a Rosewood suite that had a stunning western view, but the room seemed sparse and the bathroom was microscopic. The hotel was kind enough to upgrade us to a Premier Suite on the third floor, and although we didn't have a view (it looked on 76th), it was spacious, elegantly appointed, and very quiet, with a bathroom the size of Vegas. We had guests over for cocktails, which was perfect, because we had an extra powder room and went to Bemelman's several times over a period of three days. The place was hopping, but the Maitre d' always got us a table and they featured a very talented quartet. And, really, ya never get tired of people watching here (just be prepared to fork over $45 for a martini that was also the size of Vegas). Room service was delicious even though service was a bit spotty over the three days, but it was not a big deal. The concierge checked in several times to make sure we were happy, and the front desk staff smiled tirelessly through what I perceived to be privileged demanding guests and/or residents (I'd like to thank I'm not demanding). We tried the gym, which is small but adequate. We also used the very convenient house car to go over to Lexington for flowers and enjoyed the park and museums that are a few minutes walk. The staff was extremely kind throughout our stay, and I think The Carlyle has won us over again! Really, if you can spring for an upgraded suite, just do it.

This property is andventure into the past of Old NYC when servers and staff dressed in white jackets and used extremely polite language to bring tou back to a time of elegance. The hotel elevators were only big enough for 4 people at a time and the mail shoot is still in use the eating areas were opulant and decorated with fine art and beautiful china. It was a visit back to the time when going to NYC was oh such a fine experience.

Well located on upper east side, very friendly and efficient staff, the most comfortable bed I have ever slept in!

Exceptional

The Carlyle may be my favorite hotel anywhere. EVERYTHING is perfection. The location, the rooms, the ambience and of course the staff. THE BEST. This was our second stay here and it was just as great as the first time.
Several weeks prior to arrival for a five night stay I contacted the hotel to let them know that again our 11# Papillion Felix would be with us and to request some specific items be placed in the room. Brittany Schlau (guest experience coordinator) responded very quickly answering all questions, even offering to have Felix's specific type of food in the room (I declined the offer, we brought his food with us)! (Food and water bowls on a mat were in our room upon arrival, as were the specific items requested).
Also prior to arrival I contacted the concierge team to arrange dinner reservations. David, Jeff, Julie and Jared on the concierge team were very helpful and quickly responded to my inquiries, doing their utmost to ensure my satisfaction.
Upon arrival, the front desk told me they had upgraded our room, which was a welcome surprise. The lovely room (1211) was right off the elevators and overlooked E 76th, however it was extremely quiet. The room boasted plenty of storage, a comfy king sized mattress, divine bedding & Frette towels. Housekeeping was great, always replenishing our water bottles and coffee pods for the amazing Nespresso machine. The staff here is outstanding: the doormen, the elevator attendants (shout out to Marcos!), security staff, front desk staff, Vuk at Bemelman's.
Everyone & everything here is lovely. We definitely will return for a third stay!

There is no other hotel experience superior to the Carlyle.

The hotel is beautiful and the rooms spacious and well appointed. What you would expect for a Rosewood Hotel.
I was put in a room with a courtyard view which isn’t what I had booked or been informed of prior to my visit. I let the front desk know and I was moved to the correct room view. Not ideal having to unpack and then re pack.

Breakfast service was fine at quiet times but during rush hour not the best. I had to remind the staff to bring me what I ordered.
I’ve stayed in many rosewood properties and they are generally exceptional.
There was a dog in the room next to me which kept yapping which also wasn’t ideal but hey ho. I like dogs.

The hotel location is amazing and the staff are very well mannered. Small things make a difference and it’s clear the staff work as a good team.

I didn’t feel especially intimately looked after but wouldn’t necessarily expect to be. My late check out wasn’t available.

I would consider staying again but may try the mandarin or Four seasons instead to compare.

Beautiful hotel and awesome bar. The hotel was able to get us last minute tickets to John C Reilly show. Amazing!
Would stay again.

The Carlyle has for decades been the choice of Hollywood royalty, music royalty and royalty itself. My every visit has been memorable.

Rosewood Hotels are one of my favourite most wonderful hotel brands in the world. At the rarefied highest level of luxury hotels, not only is everything exemplary but their individual hotels tend to have at least one outstanding and unique feature.

There are a number of iconic hotels in Manhattan however one of the most famous, which I have always associated with Hollywood glamour has to be The Carlyle. I've been visiting New York for over 35 years. I absolutely love a great bar within an iconic hotel. That is why I will stay at the Beverly Hills hotel when in Los Angeles as their Polo Lounge is terrific.

To experience real, traditional New York and step back in time, this is the NYC hotel equivalent. I love art deco design and as for the unique feature…look no further than their incredible, atmospheric and world famous Bemelmans Bar.

Now almost 80 years old and going strong, nothing beats a couple of evenings at Bemelmans which has barely changed since my first visit nearly 30 years ago and this is a credit to Rosewood. The music always fits the surroundings, the atmosphere is historic and as for the murals…they just have to be seen.

The Carlyle is beloved by so many from the world of entertainment travelling from the west coast, just as the Beverly Hills hotel is beloved by so many from the East coast.

Our last visit was in December and it was terrific but then, every stay that we have ever experienced at a Rosewood Hotel has been wonderful.

My wife and daughter are back in New York in June and when it comes to entertainment it is the Carlyle and Bemelmans Bar (along with the current cast performing Sunset Boulevard on Broadway) that will be the highlight of their stay.

My next Rosewood visit is to Saint Barths… which we would not be doing but for the Rosewood as these are truly destination hotels. I've met some wonderful hotel directors over the years and they don’t come much more special than Marlene Poynder of The Carlyle who we truly thank for keeping tradition going so brilliantly.

Excellent hotel with amazing staff.

I would like a coffee bar after 6am in the lobby