Sonesta ES Suites San Antonio Downtown Alamo Plaza

Hotels
Sonesta ES Suites
9 (2017 reviews)
425 Bonham Street , San Antonio , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near the Alamo and River Walk
Large suites with kitchens and living areas
On-site breakfast available (some guests enjoyed it)
Gym and pool on property
Quiet upper floors available
Cons:
Unexpected and costly parking fees ($45/night) and limited parking availability
Inconsistent housekeeping; reports of cockroach, human hair, and missed cleanings
Breakfast often limited, missing advertised items, or ended early
Staff communication and customer service issues (housekeeping reservation, parking explanation)
Small pool and limited seating; some kitchen supplies missing

Categories

Cleanliness
8.2
Mixed reports: several guests praised spotlessly clean suites, while others reported significant issues (cockroach, human hair, missed cleanings).
Service
8.6
Mixed to slightly negative: some staff were helpful, but multiple reviews cite unhelpful or unfriendly service, poor communication about parking and housekeeping, and phone issues.
Location
9.6
Consistently strong — repeatedly noted as steps from the Alamo and within easy walking distance of the River Walk.
Room Quality
9.4
Generally very positive: large suites with kitchens and living areas that feel like home; isolated instances of missing supplies or dirty rooms reported.
Amenities
9
Good overall — on-site pool, gym and parking available; pool is small and seating limited, and some rooms lacked kitchen items.
Value for Money
8.8
Tarnished by unexpected costs (e.g., $45/night parking) and occasional missing supplies, though room size and location add clear value for many guests.
Food and Beverage
8.4
Mixed to negative for some: breakfast praised by a few (good bacon), but several guests found breakfast limited, missing items (no pancakes), early end times, or burnt food.
Overall Experience
10
Overall mixed but leaning very positive for many guests due to location and suite-style rooms; however, inconsistent housekeeping and service issues impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:50

Property Description

Luxurious Suites with Full Kitchens
All guest suites at Sonesta ES Suites San Antonio Downtown Alamo Plaza feature fully equipped kitchens, providing the convenience of home with microwaves, refrigerators, and stovetops. The rooms are elegantly furnished with luxury bedding and offer entertainment with satellite TV and cable channels.

Fitness Center and Relaxation Amenities
Guests can maintain their workout routine at the on-site fitness center, equipped with cardio machines and free weights. After a workout, unwind in the whirlpool or make use of the BBQ facilities and picnic area for a leisurely afternoon.

Convenient Location and Complimentary Offerings
Located near The San Antonio River Walk and just a short drive from the San Antonio Zoo, this hotel offers a 24-hour market for snacks and sundry items. Start your day right with a complimentary breakfast served daily. Book now for a delightful stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.

The surcharge for late check-out: $50 for a 12pm check-out and $100 for a 1pm check-out.

Cash, prepaid cards, Chime, Cash App, or Mobile Banks cannot be used for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

9
Based on 2017 reviews
Cleanliness: 8.2
Service: 8.6
Location: 9.6
Room Quality: 9.4
Amenities: 9
Value for Money: 8.8
Food and Beverage: 8.4
Overall Experience: 10
P
peterdM1338LV Solo travel
10
Good Hotel
Pros:

Nice hotel with good size rooms and good facilities. It's in a good location, walking distance to the Alamo and the riverwalk, breakfast is good, the bacon was nice and crispy. I didn't have time to use the pool but the gym was ok

2026-07-21 via Tripadvisor
N
nathaliesoanes Family Oxford, Oxfordshire, England
4
Disappointing hotel
Pros:

Disappointing hotel .

Room ok though staff quite unhelpful in setting up sofabed . Seemed cleaned but found a cockroach in the room

Breakfast is so disappointing , no pancakes as advertised , very limited choice and finishing at the ridiculously early time of 9, seems crazy when no staff are really involved in cooking fresh food during service

Pool is very small , pictures gave me other ideas and limited seating around

Staff not very welcoming

Location ok but little walk to river walk area

Can’t recommend as lots of other hotels around which I’m sure are better than this one

2026-07-10 via Tripadvisor
D
danielmT1051IO Friends getaway
10
Comfort and Value — Steps from the Alamo and Riverwalk
Pros:

Excellent stay at the Sonesta ES Suites San Antonio Downtown. The location is hard to beat — steps from the Alamo and a short walk to the River Walk. The room was spotlessly clean with a full kitchen, making it feel more like a home than a hotel. Breakfast, a pool and gym, and on-site parking round out an already great package. Highly recommend and will definitely be back.

2026-06-12 via Tripadvisor
M
mindyr354 Family
2
Horrible Hotel
Pros:

Horrible Customer Service! I was told I would be charged $45 for parking when I checked in. Unfortunately I wasn’t told it would be per day until after I called to complain. I was never explained that you had to book/reserve housekeeping services. Breakfast was very limited cold and disgusting. Rooms had no towels or toilet paper. Not enough staff. Phone in rooms never worked. Called about the charge and all they could do was apologize and offer me points. At this point I could care less about points or ever staying at any of their properties again. I do not recommend this place.

2026-05-19 via Tripadvisor
J
Jerrica couple us
10
2026-04-18 via Nuitee
G
Garcia solo_traveller us
10
2026-04-17 via Nuitee
J
JAEHOON solo_traveller kr
8
Pros:

알라모 및 리버 워크와 가까웠습니다.

Cons:

근처에 마트나 편의 시설이 없습니다.

2026-04-17 via Nuitee
E
Elyssa family_with_children us
10
Very happy with our stay nothing negative to say
Pros:

Everything from stay to staff was great

Cons:

No issues at all

2026-04-17 via Nuitee
R
Richard solo_traveller us
10
2026-04-16 via Nuitee
M
Mercedes solo_traveller us
9
Pros:

La ubicación

Cons:

El parking. Te ofrecen parking . Lo tienes que pagar. Pero no está garantizado. Si no reservas con tiempo se acaban. No entendí nada.

2026-04-16 via Nuitee
A
Armando couple us
10
2026-04-16 via Nuitee
P
Powell couple us
10
2026-04-16 via Nuitee
J
Juan Manuel extended_group mx
10
Very pleasant and great location
Pros:

The huge space of the room

Cons:

That they don’t clean them frequently

2026-04-14 via Nuitee
K
Kristopher solo_traveller us
10
2026-04-14 via Nuitee
M
Mary Lou family_with_children us
10
Pros:

Cleanliness

Cons:

Parking limited

2026-04-13 via Nuitee
V
Vincent family_with_children us
9
It being my 1st trip to TX. Didn't really know what to expect
Pros:

It was ok

Cons:

Parking your vehicle was a cost that I wasn't aware of $45.00 per night. Not that big of deal but I booked the room for 3 persons it should have the proper amount of towels and wash rags. Small details make a difference.

2026-04-13 via Nuitee
R
Ryan couple us
10
Pros:

The room was clean

2026-04-13 via Nuitee
D
Devon couple us
4
2026-04-13 via Nuitee
C
Catherine solo_traveller us
10
Sonesta provided a perfect location for my visit to San Antonio.
Pros:

Big suite… nice to have a kitchen table and couch to feel at home.
The location is perfect! Walk to everything yet away from the noise.

Cons:

The kitchen area needed more items… I only had 1 fork … 1 coffee cup

2026-04-13 via Nuitee
S
Soheila couple us
9
2026-04-13 via Nuitee