Garner Hotel Murfreesboro West by IHG

Hotels
•
Garner
5.7 (155 reviews)
165 Chaffin Place , Murfreesboro , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Designated dog facility / pet-friendly
Staff welcoming to pets
Breakfast appeared acceptable
Cons:
Reservation/booking not honored and no notification (guest slept in car)
Pool was out of service
Room door wouldn't latch/close fully
Bathroom and property described as run down / in need of refresh

Categories

Cleanliness
4
Multiple reviewers described the property as run down and noted the bathroom needed refreshing, indicating below-average cleanliness and upkeep.
Service
3.8
Service was inconsistent: one guest reported a major booking/communication failure (no call/email, reservation not honored), while staff were described as welcoming to a pet on another stay — overall disappointing.
Location
5.7
Standard quality for this hotel tier
Room Quality
4.2
Room issues were reported (door wouldn’t latch/close fully, bathroom in need of refresh), suggesting below-average room condition.
Amenities
9
Mixed amenities: the pool was reported out of service, but the hotel has a designated dog facility and was noted as very welcoming to a pet — strong pet amenities raise the overall amenities score.
Value for Money
5.7
Standard quality for this hotel tier
Food and Beverage
8.5
Breakfast appearance was described as acceptable (guest did not eat), so limited information but the available impression was positive.
Overall Experience
4.7
Overall experience is below average: a severe booking failure left guests without a room one night, others noted rundown conditions and facility issues, though pet-friendly aspects were a positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location near Stones River National Battlefield
Holiday Inn Express Murfreesboro Central offers a prime location just 1 mile away from the historic Stones River National Battlefield. Explore the rich history of the area and enjoy easy access to nearby attractions.

Comfortable Rooms with Modern Amenities
Relax in spacious rooms equipped with convenient amenities such as free Wi-Fi, a 32-inch flat-screen TV with HBO, microwave, refrigerator, and coffee maker. The contemporary design, desk, seating area, and sofa bed in select rooms ensure a comfortable stay.

Delicious Continental Breakfast and Recreational Facilities
Start your day with a satisfying continental breakfast featuring cinnamon rolls, omelets, and biscuits. Unwind by the outdoor pool, stay active in the gym, or explore the nearby Old Fort Golf Course.

Book your stay at Holiday Inn Express Murfreesboro Central for a memorable Tennessee experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

5.7
Based on 155 reviews
Cleanliness: 4
Service: 3.8
Location: 5.7
Room Quality: 4.2
Amenities: 9
Value for Money: 5.7
Food and Beverage: 8.5
Overall Experience: 4.7
K
Kurt • couple • us
1
Horrible
Pros:

Nothing

Cons:

That they didn’t honor my booking request due to lack of supposed card number when I submitted my card number and details so I could even book. Me and my wife slept in the car that night due to this. They didn’t call or email to notify me.

2026-10-29 • via Nuitee
R
Ryan • family_with_children • us
5
A place to sleep that's about it 😔
Pros:

Didn't eat breakfast there it looked ok.

Cons:

Wasn't aware that the pool was not working and the door to our room wouldn't latch or close all the way. Overall a pretty run down hotel.

2026-07-16 • via Nuitee
S
Stacy • couple • us
4
Will choose another hotel next time.
Pros:

That they had a designated dog facility around back and, were very welcoming to our precious puppy.

Cons:

The bathroom could have used a refreshing and more attention to detail or lack there of.

2026-05-28 • via Nuitee
J
Jaqueline • family_with_children • us
8
2026-05-11 • via Nuitee
G
Garrett • solo_traveller • us
8
2026-05-01 • via Nuitee
M
Melissa • family_with_children • us
8
Great stay, nicely updated
Pros:

We were nervous based on the previous reviews, but we had a great experience. The renovation made it feel clean and refreshed. Our door was a bit hard to close/open, but overall it was a nice stay. We chose this hotel due to the option of a two double beds and 2 pull out couches in one room for our family. Our boys loved the two large TVs in the room.

Cons:

A microwave in the room would have been nice.

2026-04-27 • via Nuitee
J
James • couple • us
10
Pros:

Clean and friendly

2026-02-10 • via Nuitee
S
sue • couple • us
4
Wish we had stayed someplace else.
Pros:

The lobby was well maintained and the room was fairly clean.

Cons:

Did not realized the site was under renovation, no signage, only one elevator worked and that elevator was filthy. The elevator stopped on every floor when it descended and we were on the fourth floor and it was annoying to use and wait for the elevator. Tools and equipment were everywhere. The lobby and breakfast areas were clean and well maintained, But the breakfast was very limited. The room was okay, shower was not very clean. obvious that they are updating, but not the quality we expect from IHG properties.

2025-12-18 • via Nuitee
J
Jason • family_with_children • us
3
Pros:

The only thing I liked was the bed was comfy

Cons:

Everything the hotel was under construction, elevator was slow, breakfast was only eggs or oats, the toilet in our bathroom was not set level. Had shampoo, conditioner, and body wash bottles but we're empty.

2025-10-27 • via Nuitee
E
Elizabeth
2
Pros:

I checked in and then left.
The elevator wasn’t working not that big of deal. The bottom of the bath tub was rusty , the toilet wouldn’t flush the closet door fell off on my hand and also had someone’s clothing hanging in it.
I was in town for a funeral for a 21 year old family member. I would love to have a refund. The place is not ready for guest.

2025-09-28 • via Nuitee
A
Amy • family
6
Pros:

The property is about to undergo a much needed renovation.

2025-09-15 • via Nuitee
R
Rob • partner
8
Pros:

The staff was super friendly and the rooms were clean. Obviously there were renovations going on, which meant it was a bit of an unusual stay, but it was tolerable all things considered. Only things I wasn't super thrilled about were the lack of cable television (I had to cast YouTube TV using the free wifi) and that the elevator felt very sketchy, almost like it was about to break.

Overall, a good stay, but I hope it will be better after renovations are complete.

2025-09-03 • via Nuitee
T
Terry • partner
4
Pros:

Property is undergoing remodeling. Many rooms have no refrigerator, ice bucket, cups, or coffee maker. Hallways are cluttered and dirty. Pool is not in service. Web site does not show any of this.

2025-08-15 • via Nuitee
J
Justin • partner
6
Pros:

Check in staff was awesome, we got a double queen room but booked a king suite, construction wasnt their fault but wasnt listed, stuff sitting everywhere couldnt get off the elevator without moving my own furniture around, breakfast option minimum, no coffee in rooms just a microwave with minimal sitting, 1 tv channel that was it, lamps and outlets didnt all work, and wires hanging out of the wall glad we didnt have more than a couple days. Beds were soft

2025-07-28 • via Nuitee
M
Matthew • family_with_children
4
Pros:

This property is currently being actively renovated, pool is closed, gym is closed, elevator barely works. All which I didn’t know or I would have stayed somewhere else during peak summer season.

2025-06-29 • via Nuitee
S
Shane • review category business travellers • us
1
Don’t risk it.
Pros:

Nothing.

Cons:

Room given was a double and should have been a king. Clerk was rude when I asked for it to be corrected it. The room finally given was filthy. Pool hadn’t been cleaned the entire season. The lobby smelled horrid. I immediately checked out after being there 20 minutes and stayed elsewhere.

2025-06-06 • via Nuitee
S
SIYOUNG • family
6
Pros:

The atmosphere is not good during remodeling.

2025-06-05 • via Nuitee
D
David • family
2
Pros:

Absolutely filthy. Will not stay again.

2025-06-05 • via Nuitee
D
Dyer • family with young children • us
3
Poor
Pros:

The Location

Cons:

The mold in the room and the construction going on at the hotel.

2025-05-18 • via Nuitee
A
A7347FAdominict • Family
2
WARNING- DO NOT GO HERE
Pros:

It is under construction so things are falling apart here. We made reservations a day in advance and when we arrive, NONE of the sheets were washed and the bathroom had a musty and unclean smell.

To note, I found some skit marks in my sheets when I arrived. The following picture is attached

2025-04-28 • via Tripadvisor