DoubleTree by Hilton Phoenix North

Hotels
•
Doubletree by Hilton
8 (579 reviews)
10220 North Metro Parkway East , Phoenix , us

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable pricing
Cons:
Cleanliness issues
Dated facilities
Misleading amenities

Categories

Cleanliness
6.46
The cleanliness of the room and shower could have been better; last stay had issues.
Service
9.43
The hospitality and service at the front desk were commendable.
Location
9.47
Location was great, though concerns about safety at night were noted.
Room Quality
7.92
The room was deemed dated with uncomfortable beds.
Amenities
7.45
The pool was not open; availability of common amenities below expectations.
Value for Money
7.41
Price not matching the overall quality; not the best value considering state of the hotel.
Food and Beverage
6.96
Food quality not as expected, claimed to be Mexican but fell short.
Overall Experience
8.93
Overall experience had both positives and negatives but generally favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:34

Property Description

Heated Pool and Hot Tub
Experience relaxation at its finest with our heated outdoor pool and hot tub. Unwind after a day of adventure at Wet & Wild Water Park and enjoy the soothing waters under the Phoenix sky.

On-Site Restaurant
Indulge in delicious American cuisine at dos arboles Restaurant and Cantina. Start your day with a hearty breakfast buffet and savor flavorful dishes for dinner. A culinary experience awaits you just steps away from your room.

24-Hour Fitness Centre
Stay active during your stay with our convenient on-site 24-hour fitness centre. Whether you prefer a morning workout or a late-night exercise session, our facilities are available to accommodate your schedule.

Book now to secure your stay at our Phoenix hotel and discover the perfect blend of comfort and convenience.

Important information:

Please note that the Swimming pool and Spa will be unavailable until December 31, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 579 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.93
C
Cottrell • couple • us
8
The stay was comfortable. For one night it met the expectations I had for it.
Pros:

The friendliness of the staff. They greeted us with a smile.

Cons:

The room could’ve been upgraded a little more. The pool was out of order.

2026-03-26 • via Nuitee
R
Regina • couple • us
3
2026-03-23 • via Nuitee
I
Ivan • couple • us
7
Pros:

Good for rest

Cons:

Construction and need uptadet

2026-03-22 • via Nuitee
M
Maria • couple • us
10
2026-03-21 • via Nuitee
L
Lamonte • couple • us
10
2026-03-21 • via Nuitee
M
Masato • couple • mx
4
Cons:

The carpet is dirty and room is very old. It's not worth paying for the room.

2026-03-19 • via Nuitee
D
Dave • family_with_children • us
1
It was terrible uncomfortable, and I would never stay at this hotel ever again even if the room was free and you paid me
Pros:

Nothing

Cons:

First off the room, smell like cigarettes and dog urine. The AC felt like it didn’t work. There was mold in the bathrooms. There was other guests in the stairwell smoking out of a pipe which I could only imagine was crack. There was prostitutes in and out of the lobby, I asked for a refund and an early checkout, and they refused to refund any money back and said I can check out if I wanted, but they were not going to give me any sort of refund.

2026-03-18 • via Nuitee
I
Isabella • family_with_children • us
1
Pros:

The pool was closed and that was the whole reason I booked I left a whole night early

2026-03-16 • via Nuitee
B
byron • couple • us
1
2026-03-15 • via Nuitee
K
Karen Currie • family_with_children • us
9
Safe and Comfy
Pros:

After trying to check into another hotel that was not accommodating, I booked the reservation here. We were greeted warmly with the staff not only finding the reservation, but acknowledging that I was a Hilton Honor's member (something I didn't mention). We had arrived early and there were no rooms available, but the person at the front desk told me I could wait in the lobby and promised to come get me the moment a room was available. About 30 minutes later, she came to find me and got me checked in....she even gave me warm cookies. The room was spacious, comfortable, and the beds were divine! Crisp sheets and comfy bed what more can someone ask for after a long day of travel. I found out the hard way that there are some very sketchy areas of Phoenix - in fact the other hotel we tried to check into had homeless right on the steps of the hotel. This was not the case at this Doubletree. I felt 100% safe to stay alone in the room while my son had meetings. The bathrooms were spotless and had everything necessary from blow dryer to shampoo/conditioner/bodywash. Lots of free parking and the front desk told me exactly where to park that would make it easier to get in and out of the hotel based on our room location. That's the photo I attached to this review.

Cons:

The pool was to have opened, but it is still closed for remodeling. I'm sure it will be lovely when done, but I was looking forward to a dip in the pool after a long day of travel. Breakfast is available in the restaurant but is a starting charge of $18 per person. It wasn't a big issue because there are a lot of places to eat right across from the property.

2026-03-15 • via Nuitee
A
Alfonso • solo_traveller • us
10
Pros:

It was close to the airport and there was a place where I can get a beer in the lobby

Cons:

Small room rooms other than that everything was great

2026-03-09 • via Nuitee
M
Michael • couple • us
8
2026-03-06 • via Nuitee
G
Gomez • couple • us
10
2026-03-02 • via Nuitee
H
Harvey • couple • us
6
2026-02-26 • via Nuitee
X
Xavier • couple • us
10
2026-02-23 • via Nuitee
R
Ross • solo_traveller • us
10
2026-02-22 • via Nuitee
R
Robert • extended_group • us
5
Very disappointed for the price.
Cons:

The pool and spa were unavailable. Everything is old and outdated. From the hallways to inside the rooms, everything.Needs fresh paint. New carpet. New fixtures. Popcorn ceilings come on. Unfortunately, the area itself has only gone downhill. The complete overhaul, they're doing on metro center, is a couple years away from completion. Probably four years minimum. That will help. Born and raised in this part of the city. Very familiar.

2026-02-13 • via Nuitee
C
Christine • extended_group • us
9
Great place
Pros:

The hotel is too nice for the area it's in.

Cons:

The neighborhood, specifically the hotel across the street.
Also, the pool isn't done.

2026-02-09 • via Nuitee
G
Guillermo • couple • us
8
2026-01-21 • via Nuitee
E
Edric • family_with_children • us
5
Cons:

Booked off off booking.com, their site says the pool was working- the pool is NOT open. That was a major reason for booking. It should be noted that there’s no actual door for the bathroom.

2026-01-20 • via Nuitee