Holiday Inn Express - Minneapolis West - Plymouth by IHG

Hotels
•
Holiday Inn Express
8.3 (337 reviews)
2955 Empire Ln N , Minneapolis , US
+1 763-559-2400

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Great location
Clean rooms
Large breakfast selection
Fresh ground coffee
Comfortable beds
Easy freeway access
Cons:
Poor suite layout and lighting
Unfriendly or inconsistent reception/service
Old TVs without streaming/pay-per-view
Limited gluten-free and non-dairy breakfast options
Small/tight bathrooms in some rooms
Wallpaper peeling / minor maintenance issues

Categories

Cleanliness
9.2
Multiple guests explicitly praised cleanliness ('Clean!!', 'Clean throughout', 'everything was very clean'); one comment noted some dirt/peeling wallpaper in places, but overall cleanliness is strong.
Service
7.6
Mixed reports: some guests found staff kind and welcoming, while others reported an unfriendly receptionist and poor treatment; service is uneven.
Location
9.4
Repeatedly called out as a positive ('Location was perfect', 'location is beautiful', 'easy access to the freeway'); location is a clear strength.
Room Quality
7
Several issues noted: poorly laid-out suites, bad lighting, old TVs without streaming/pay-per-view, small/tight bathrooms and some peeling wallpaper; beds were described as very comfortable, but room quality is mixed.
Amenities
8
Breakfast area and selection praised, but TVs lack modern streaming/pay-per-view and some dietary amenity options (non-dairy/gluten-free) are limited.
Value for Money
8.3
Not directly mentioned in reviews; assigned the target overall rating as a baseline ('Standard quality for this hotel tier').
Food and Beverage
8.6
Breakfast widely praised (large selection, very clean service area, fresh-ground coffee), though guests requested more gluten-free and non-dairy options.
Overall Experience
8.3
Aggregate impression: generally positive stays with strong location, cleanliness and breakfast, tempered by some room layout/amenity and inconsistent service issues; assigned the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located in Plymouth, Holiday Inn Express - Minneapolis West - Plymouth offers easy access to popular attractions like Target Field, U.S. Bank Stadium, and Lake Harriet.

Modern Amenities
Enjoy a comfortable stay with amenities such as a fitness centre, indoor pool, and free WiFi. Start your day right with a delicious breakfast served daily, and take advantage of the business centre for any work needs.

Traveler-Friendly Services
With a 24-hour front desk, shared lounge, and vending machines for snacks and drinks, our hotel ensures convenience and comfort throughout your stay.

Book your stay at Holiday Inn Express - Minneapolis West - Plymouth for a memorable experience in Plymouth!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Guest Reviews

8.3
Based on 337 reviews
Cleanliness: 9.2
Service: 7.6
Location: 9.4
Room Quality: 7
Amenities: 8
Value for Money: 8.3
Food and Beverage: 8.6
Overall Experience: 8.3
D
Debra • couple • us
6
Ok but not super comfortable
Pros:

Location was perfect

Cons:

The room was not well laid out for a suite. Lighting was bad.. the sink area w refrigerator had no light. The lighting around both older tv’s was confusing. The TV guide never showed up. Old Tvs had no pay per view or netflix or Prime Video. Just poorly designed suite.

2026-10-31 • via Nuitee
J
JoAnn • couple • us
8
2026-10-08 • via Nuitee
W
Wesley • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Mary Lynn • couple • us
9
We’ll be back !
Pros:

It was better than any place we’ve stayed in years. We usually skip hotel breakfast but we looked forward to this one. Large selection, very clean, individual fresh ground coffee!! Eating area was large and roomy.

Cons:

Nothing I can think of.

2026-09-12 • via Nuitee
S
Sandy • solo_traveller • us
7
2026-09-10 • via Nuitee
J
Jane • family_with_children • us
8
2026-09-03 • via Nuitee
R
Randall • solo_traveller • us
10
2026-08-23 • via Nuitee
C
Calleigh • couple • us
10
2026-08-15 • via Nuitee
R
RaeLynn • couple • us
8
Satisfied
Pros:

We didn’t have breakfast

2026-08-13 • via Nuitee
B
Briana • solo_traveller • us
5
Staff treated us poorly, we left very very early and we booked through a third party site and we were treated like we ha
Pros:

Clean!!

Cons:

The bathroom was small, tight from shower around to the sink, just not a lot of room

2026-08-09 • via Nuitee
C
Carrie • solo_traveller • us
8
The room was wonderful. The front desk morning staff was helpful but the apparent policy of locking guests out of their
2026-08-04 • via Nuitee
D
Doris • couple • us
7
2026-07-22 • via Nuitee
T
Trigg • family_with_children • us
8
It was good.
Pros:

The breakfast was ok. I did like that you had a lot of options.

Cons:

I am gluten intolerant so I wish there were a few more options for me, but you still had some things I could eat. The beds were super comfortable and everything was very clean.

2026-07-20 • via Nuitee
M
Mannu • family_with_children • ca
9
2026-07-14 • via Nuitee
R
Ruben • couple • us
10
2026-07-09 • via Nuitee
D
Don • couple • us
6
2026-07-02 • via Nuitee
S
Steve • couple • us
8
thanks
Pros:

very good

Cons:

it was fine

2026-06-27 • via Nuitee
M
Merlar • solo_traveller • us
6
When we arrived went to check in, I realized that the toilet was working I spoke to the receptionist about it he’s yelle
Pros:

The location is beautiful and clean the housekeepers are the best.

Cons:

The receptionist is not friendly at all.. other than that everything was ok.

2026-06-23 • via Nuitee
L
Litchke • couple • us
10
Pros:

The location was good.

2026-06-16 • via Nuitee
H
Hogle • solo_traveller • us
10
2026-06-15 • via Nuitee