Hyatt Regency Greenwich

Hotels
•
Hyatt Regency
8.3 (598 reviews)
1800 East Putnam Avenue , Greenwich , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Comfortable beds
Attentive service
Good breakfast options
Cons:
Issues with cleanliness
Parking chaos
Noisy rooms

Categories

Cleanliness
7.76
Guests reported issues with dirty coffee machines and overall not feeling comfortable due to cleanliness.
Service
9.23
Exceptional help from front desk staff and doorman, providing excellent assistance.
Location
8.77
Great proximity to attractions, appreciated by guests.
Room Quality
7.72
Large and comfortable, but reported issues with small bed sizes.
Amenities
8.25
Good amenities like a pool and jacuzzi, though some expected features like bathrobes and coffee stations were lacking.
Value for Money
8.21
Mixed feelings due to parking costs and amenities.
Food and Beverage
8.26
Breakfast offered was good, but long wait times and limited options affected experience.
Overall Experience
8.23
Overall enjoyable stay, despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:29

Property Description

Luxurious Accommodations
Experience upscale living at the Hyatt Regency Greenwich with spacious guest rooms featuring top-notch amenities like a 65-inch flat-screen Smart TV and an iPod dock.

Relaxation and Recreation
Unwind in style at our hotel with access to an indoor pool, hot tub, and a modern fitness centre for your convenience. Whether you prefer a refreshing swim or a rejuvenating workout, we have you covered.

Convenient Location
Situated just minutes away from Interstate 95 and various beaches, our hotel offers the perfect blend of tranquility and accessibility. Explore nearby attractions like the Maritime Aquarium at Norwalk and Innis Arden Golf Club during your stay.

Book your stay at Hyatt Regency Greenwich now to indulge in a seamless blend of comfort and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HPN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 598 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.77
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 8.23
A
Anna Luiza • solo_traveller • br
8
2026-06-26 • via Nuitee
M
Mary • couple • us
7
Unsatisfactory short stay
Pros:

Our room was okay.

Cons:

The location of our room was an
Incredibly long hike from the elevator. Quite a bad surprise!
The ice machine was miles away too.
No breakfast included for the hefty fee.

2026-06-23 • via Nuitee
O
Olena • solo_traveller • ua
8
That said, the hotel itself is beautiful and comfortable, and aside from the payment-related issues and lack of clear co
Pros:

We stayed at this hotel for two nights and overall had a pleasant experience.

The hotel itself is beautiful, elegant, and very comfortable. The room was spacious, well-designed, and equipped with everything we needed for our stay.

Cons:

The only downside was the lighting, which felt quite dim even with all the lights turned on.

Unfortunately, we experienced some confusion regarding payment. The room charge was taken both through Booking and again at the hotel upon check-in. We brought this to the staff’s attention immediately and were told it was a mistake and that the money would be returned.

While the refund was eventually processed, the communication throughout the process was disappointing. For several days after check-out, it was difficult to get clear information about when the refund would be issued, the amount being returned, and even basic details such as breakfast pricing.

What made the situation even more frustrating was that we often had to explain the entire issue again to different staff members, as shifts changed and each person seemed to have different information. This led to confusion and made it difficult to understand what was actually happening with the refund.

We also requested a receipt to be sent by email, but despite being told it would be provided, we never received it.

2026-06-23 • via Nuitee
W
Wade • solo_traveller • us
10
Pros:

Front desk managers especially helpful .

2026-06-18 • via Nuitee
S
Stachura • couple • us
1
Total disaster
Pros:

Convenient location

Cons:

The property experienced a full water outage during our stay along with a corresponding power outage. That was after we were awoken by loud music playing in the atrium at 8am. While the hotel agreed to waive the fees for our entire stay, Booking.com could not negotiate that same deal and therefore, despite the horrible experience, we merely got a $50 credit from booking.com. From now on, I will be booking directly with the hotels whenever possible.

2026-06-17 • via Nuitee
M
Mowbray • solo_traveller • us
5
I've frequented the Hyatt, as a visitor and a guest, for almost 30 years and this stay sucked.
Pros:

The room was fine.

Cons:

There was no electricity or water in the morning. And they also lost my father's blazer inbetween reception and the room. Kind of a shit show. I couldn't believe I was paying over $400 in Greenwich for such mediocrity.

2026-06-17 • via Nuitee
S
Sibelcay • Business • Chino Hills, California
10
Great Service, Great Staff
Pros:

I stayed at this property a couple of weeks ago and had an outstanding experience. The service was impeccable, the food was excellent, and room service was prompt and professional.

I would especially like to recognize Pamela at the front desk. Her service went above and beyond my expectations. I had an issue that needed to be resolved, and she not only handled it efficiently but also took the extra step of helping me locate a box I had been searching for. She followed up personally to make sure everything was taken care of and demonstrated exceptional customer service throughout my stay.

Overall, I consider this one of the best hotels I have stayed in. The staff truly cares about their guests, and Pamela’s professionalism and dedication made a lasting impression. Thank you for a wonderful stay.

2026-06-12 • via Tripadvisor
M
Mario • solo_traveller • cl
10
Idioma
Pros:

Excelente hotel

Cons:

Personal debe hablar español especialmente en recepcion

2026-06-12 • via Nuitee
G
Georgia • couple • us
4
Hotel staff tries to be someone they are not.
Pros:

Location

Cons:

Service and staff. Incredibly rude. Especially at the restaurant

2026-06-11 • via Nuitee
J
javierrO4469RQ • Business
10
First trip to the east coast
Pros:

Great Hotel and wonderful staff. We went for business and stayed 4 nights. The food was great and we enjoyed eating breakfast in the garden court.

2026-06-08 • via Tripadvisor
S
Silviaesther • solo_traveller • us
8
2026-06-08 • via Nuitee
C
cynthiawX9141ZQ • Couples
10
Cute Birthday Getaway
Pros:

Soile was amazing and so kind when checking us in! The hotel was more beautiful than the pictures and it was a nice little vacation out of NYC. We did not have an atrium view suite so can’t speak to the noise level from the lobby but our King room was so spacious and faced the trees in such a scenic way. Will definitely be visiting again!

2026-06-06 • via Tripadvisor
T
Tuxete • Business • New York City, New York
10
Old Greenwich
Pros:

Lovely atrium, spacious rooms, and very close to old Greenwich, a great place to eat and shop. There a great place called Sweet Pea!

2026-06-06 • via Tripadvisor
L
Lucinda • couple • us
8
Very comfortable for a weekend but the layout is somewhat weird. There was a wedding feast held essentially in the lobby
Pros:

Very comfortable

Cons:

It was Mother's Day. Only breakfast was brunch.
Brunch turned out to be $100 per person.
While the food was good it appeared impossible to get a hot cup of tea. Every time the water was lukewarm. I tried asking for boiling water for my tea but got something just a bit hotter. At least the water didn't taste of coffee. If you're going to be a fancy luxury place, you should at least produce hot hot tea for this Brit. Even a diner can manage that.

2026-06-03 • via Nuitee
M
Muhannad • couple • nl
10
2026-05-31 • via Nuitee
A
alexandria • couple • us
10
the only choice!
Pros:

always love staying here. staff is very very kind, lobby is gorgeous, parking is easy, rooms are clean consistently, good tasting atmosphere.

Cons:

a bit expensive but i'll
always come back.

2026-05-30 • via Nuitee
M
Mary • solo_traveller • us
5
Challenging overnight stay
Pros:

It is located near the event we were attending

Cons:

The distance we had to walk to reach our room on the second floor and to reach elevators. It felt like we walked at least a mile down dreary corridors with poor signage. Once we reached our room it was fine. Even to get ice from a machine that worked was a challenge.

2026-05-30 • via Nuitee
M
Maria • family_with_children • us
4
Unfortunately, the overall experience didn’t feel as restful or enjoyable as my previous stays.
Cons:

Well, I’ve stayed at this hotel several times before. To be honest, I wasn’t happy about being charged for parking, especially since it wasn’t this way in the past. I really didn’t love that change.
I was staying on the 3rd floor — room 3065 or 3056, I can’t quite remember — and the exit door kept banging constantly. On top of that, there was a family in the hallway with two kids running up and down with a soccer ball.
I found it difficult to relax, especially on a rainy Sunday over Memorial Day weekend, which was really the whole point of the stay.

2026-05-26 • via Nuitee
N
Natalie • couple • us
9
Pros:

Breakfast was wonderful here. The staff is informative, polite, and accommodating. Their hospitality skills are top-notch.

2026-05-22 • via Nuitee
V
V3851KIdawnc • NONE
8
Darian Wedding Stay
Pros:

This hotel is nice. It's a good location we went from Greenwich to Darian and downtown Stamford (night life). It's a little dated for the price though. Our family stayed nearby at a much better price. Staff was great! Bar is fun at night.

2026-05-21 • via Tripadvisor