Hyatt Regency Greenwich

Hotels
•
Hyatt Regency
8.3 (483 reviews)
1800 East Putnam Avenue , Greenwich , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Attentive service
Good breakfast options
Cons:
Issues with cleanliness
Parking chaos
Noisy rooms

Categories

Cleanliness
7.76
Guests reported issues with dirty coffee machines and overall not feeling comfortable due to cleanliness.
Service
9.23
Exceptional help from front desk staff and doorman, providing excellent assistance.
Location
8.77
Great proximity to attractions, appreciated by guests.
Room Quality
7.72
Large and comfortable, but reported issues with small bed sizes.
Amenities
8.25
Good amenities like a pool and jacuzzi, though some expected features like bathrobes and coffee stations were lacking.
Value for Money
8.21
Mixed feelings due to parking costs and amenities.
Food and Beverage
8.26
Breakfast offered was good, but long wait times and limited options affected experience.
Overall Experience
8.23
Overall enjoyable stay, despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:29

Property Description

Luxurious Accommodations
Experience upscale living at the Hyatt Regency Greenwich with spacious guest rooms featuring top-notch amenities like a 65-inch flat-screen Smart TV and an iPod dock.

Relaxation and Recreation
Unwind in style at our hotel with access to an indoor pool, hot tub, and a modern fitness centre for your convenience. Whether you prefer a refreshing swim or a rejuvenating workout, we have you covered.

Convenient Location
Situated just minutes away from Interstate 95 and various beaches, our hotel offers the perfect blend of tranquility and accessibility. Explore nearby attractions like the Maritime Aquarium at Norwalk and Innis Arden Golf Club during your stay.

Book your stay at Hyatt Regency Greenwich now to indulge in a seamless blend of comfort and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HPN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 483 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.77
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.26
Overall Experience: 8.23
A
Andrew • couple • us
1
Horific communication and response!
Cons:

I am handicapped with a service dog. I made a reservation 5 days before traevl through Booking and I got an email saying "my speacial request is not confirmed until you get a confirmation directly from the property". I did not receive any contact from the property as of the morning of my arrival. I called the # on my reservation and it took me to an unidentified voicemail. I was very concerned my request would not be accepted at check-in, so I made plans to stay with family. I contacted Booking and they said they could not reach thew hotel. I drove out of my way before a snow storm to the property to confirm the cancellation. A frint desk clerk said she apologized and would cancel the reservation. I checked my credit card and they charged me. I called the property today twice and they said a manager would check into it and call me back. I have not heard anything. This has been exhausting!

2026-01-29 • via Nuitee
C
Christal • couple • us
4
Stayed one night. I was visiting with family in the area. Due to the unforeseen fees I will not be staying there again.
Pros:

It has an atrium.It was beautiful and had a lot of plants.

Cons:

The unforeseen parking fee for guests it was $24 . The parking lot was icy and had not been treated.Making it hard to walk on without slipping.

2026-01-27 • via Nuitee
C
Carlos • couple • us
9
Cons:

no coffee machine in the room and one hour to get one.

2026-01-26 • via Nuitee
T
Tiffany • family_with_children • us
9
Amazing stay will come again
Pros:

Property was beautiful cozy and very family friendly

2026-01-26 • via Nuitee
E
Elizabeth • couple • us
9
2026-01-26 • via Nuitee
E
Eva • family_with_children • us
1
2026-01-24 • via Nuitee
N
Natalie • couple • us
9
Check in and check out was seamless. Concerns were addressed and needs were met. I observed the prof
Pros:

I found the front desk manager that weekend to be extremely professional. I also like the amenities provided such as breakfast.

Cons:

Some of the guests are ill mannered

2026-01-22 • via Nuitee
I
Imran • solo_traveller • in
9
Pros:

The staff was courteous and the response was prompt. The property was clean and well located.

Cons:

no breakfast included with stay.

2026-01-19 • via Nuitee
P
Patricia • extended_group • us
10
Pros:

great service

2026-01-19 • via Nuitee
A
Abdus-Salaam • family_with_children • us
8
I will stay here again and again!
Pros:

Very clean and updated, food has decent prices

Cons:

There were two light bulbs out and one lamp didn’t work in Room 2104

2026-01-19 • via Nuitee
D
Deborah • extended_group • us
10
2026-01-19 • via Nuitee
E
Elizabeth & Vincent • couple • us
6
Need more staff
Pros:

Movie Theater

Cons:

Parking Valet was rude

2026-01-19 • via Nuitee
C
Carlos • couple • us
10
2026-01-19 • via Nuitee
L
Lisa • couple • us
10
Not a bad ride from New Haven. Close to restaurants and stores
Pros:

We didn’t bring our dog this time. But so happy to know you are a dog friendly hotel!!

2026-01-19 • via Nuitee
W
William • couple • us
5
Cons:

WIFI reception terrible. Multiple calls to the front desk to resole the problem with no success.

2026-01-19 • via Nuitee
H
Helena • couple • de
10
Very good
Pros:

Great location, large comfortable rooms

2026-01-19 • via Nuitee
S
Sharon • family_with_children • us
10
Great and convenient stay in Greenwich
Pros:

We had a great stay at the Hyatt! The rooms were clean, comfortable and spacious! We also enjoyed the indoor pool with the kids.

Cons:

N/A

2026-01-18 • via Nuitee
E
Ellie • couple • us
10
2026-01-18 • via Nuitee
A
Alicia • couple • us
8
Lovely hotel, convenient with great amenities. Highly recommend and we'll return!
Pros:

Beautiful hotel with great lobby restaurant for dinners, brunch, drinks.. the gym and theatre experience was the cherry on top. We'll visit again

Cons:

The bathroom tubs could have been cleaner though everything else was in great condition - clean and stylish

2026-01-16 • via Nuitee
L
Laura • family_with_children • gb
9
Good location for Greenwich, renovated
Pros:

Renovated property. Good location

Cons:

Room service is too slow. Takes 45 mins just to bring warm milk to the room.
No restaurant for breakfast, only a cafe but no serviced breakfast

2026-01-15 • via Nuitee