Hyatt Regency Rochester

Hotels
•
Hyatt Regency
7 (702 reviews)
125 East Main Street , Rochester , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Customer service in some instances
View from rooms
Cons:
Cleanliness issues
Poor breakfast quality
Noisy rooms

Categories

Cleanliness
6
Numerous mentions of poor cleanliness and maintenance issues.
Service
8
Mixed reviews on service, with some positive mentions but significant complaints.
Location
7
Located in downtown Rochester, but the area has drawbacks including safety concerns.
Room Quality
6.5
Complaints about maintenance and quality of rooms.
Amenities
8.5
Basic amenities present but some issues with comfort and temperature.
Value for Money
7
Overpriced for the quality received as per multiple reviews.
Food and Beverage
5
Consistently poor feedback on breakfast quality.
Overall Experience
8
General sentiment of disappointment despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Convenient Location
Hyatt Regency Rochester is perfectly situated near major transportation hubs and popular attractions, making it an ideal choice for travelers looking to explore the city easily.

Luxurious Amenities
Experience ultimate comfort in the air-conditioned rooms featuring Hyatt Grand Beds and modern amenities like flat-screen TVs, WiFi, and coffee makers. Indulge in delicious dining options at Morton's Steakhouse, Center City Terrace and Lounge, and The Street, all conveniently located on-site.

Relaxing Leisure Facilities
Unwind at the fitness center with a sun terrace, take a refreshing dip in the heated indoor pool, or stay productive at the 24-hour business center. With a range of facilities to cater to every need, Hyatt Regency Rochester ensures a memorable stay for all guests.

Book your stay at Hyatt Regency Rochester now to enjoy a luxurious and convenient experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

7
Based on 702 reviews
Cleanliness: 6
Service: 8
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8
T
Treasa • solo_traveller • us
8
Pros:

The view

Cons:

Other arrogant customers

2026-04-12 • via Nuitee
G
Gavin • couple • us
8
2026-04-06 • via Nuitee
N
Nicole • family_with_children • us
10
2026-04-01 • via Nuitee
B
Bianca • solo_traveller • us
10
The food was so good
Pros:

Cleanliness

Cons:

Nothing

2026-03-31 • via Nuitee
J
Jeff • family_with_children • us
7
Decent
Pros:

Didn't eat breakfast bc it was an extra charge

Cons:

For the price, no breakfast included the pool was also closed due to maintenance. Not a big deal but pools are a big factor when planning hotel stays

2026-03-28 • via Nuitee
A
Aurea • extended_group • us
10
2026-03-28 • via Nuitee
F
fiona • extended_group • ie
6
2026-03-23 • via Nuitee
C
Courtney • family_with_children • us
5
Pros:

The room was clean and comfortable.

Cons:

The reason we booked the hotel was for the pool. I had called originally and asked if there was a pool before I booked online and was told yes. We get to the hotel and the pool was closed for mechanical issues. Very upsetting that I was not told ahead when I called the hotel to verify.

The noise from other rooms and the hallway was very loud. We called the front desk 2 times in the middle of night for our neighbors being loud. Security came and told them but nothing changed. This lasted all night/morning. We had 2 young children with us for a dance competition and they need sleep in order to get up at 4:30am. Very frustrating. We thought the hotel would understand when we mentioned it to them but the front desk ladies acted very unbothered by our concerns.

2026-03-23 • via Nuitee
W
William • couple • us
5
2026-03-22 • via Nuitee
T
Tristan • couple • us
10
2026-03-20 • via Nuitee
M
Marianne • couple • us
6
For the most part pleasant
Pros:

We liked that this was close to our race venue we didn't have to go very far to reach the start line of the 5 mile St. Patricks Day Race we participated in

Cons:

We did not stay the full 2 nights everything was great until 2pm on Saturday March 14th. We understood that the hotel would be busy due to it being St Patricks Day celebrations going on in the hotel and outside the hotel. Unfortunately the people who had the room next to us were celebrating a birthday and they were obnoxeously loud! We couldnt enjoy the room or could we hear the rooms TV without blasting the sound. We inquired at the desk but their response was our quiet hours aren't til 9 pm No we are sorry or would you like a different room. We sadly cancelled our weekend short and checked out

2026-03-19 • via Nuitee
V
Vandergriff • solo_traveller • us
10
Wonderful experience. Will stay here again!
Pros:

Neat, clean, well kept.

Cons:

Need better parking (which is difficult to do downtown), but more options would be super helpful. ADA. Not enough spaces. 3 floor is too far for ADA. This needs to be fixed ASAP.

2026-03-19 • via Nuitee
T
tlg9202 • NONE • Buffalo, Erie County, New York
4
Not great, Bob
Pros:

The shower was an only a trickle and the A/C unit rattled all night keeping us up. The hotel is not especially clean. It was expensive. $193/night. Staff were nice though.

2026-03-18 • via Tripadvisor
M
Melissa • extended_group • us
4
Pros:

bed was comfortable

Cons:

escalator didn't work.parking garage was sketchy.over priced vending

2026-03-17 • via Nuitee
Q
Quindlyn • couple • us
10
Came to Rochester for a concert
Pros:

It was convenient

Cons:

The parking

2026-03-16 • via Nuitee
A
Amanda • couple • us
10
Was a great night n great stay
Pros:

Only issue we had was our remote didn't work. But they came up n fix that the room was very nice and the bed was so comfortable.

Cons:

Parking we got lost twice in the parking garage and we got charged. In extra $16 for parking.
That should have been stated.

2026-03-16 • via Nuitee
T
Tammy • family_with_children • us
10
2026-03-16 • via Nuitee
M
Monique • couple • us
9
2026-03-15 • via Nuitee
R
RichardX563 • Business • Binghamton, New York
4
Disappointing stay
Pros:

There were many disappointments:
* The escalator from the 1st - 2nd floor is *still* broken after 1+ years of not working
* The shower door in my room (1014) does not stay closed. (I have reported this to the front desk).
* Other guests have told me about cockroaches in their room, that the temperature cannot be controlled, etc.
* My mattress sags in the middle and needs to be replaced. Other guests that I spoke with have told me the same thing.
* There are burned out lightbulbs in the chandelier lighting fixtures in the main dining room
* There is an "odd" coach outside the elevator on the 2nd floor. It looks like it came from a thrift store and does not match any other decor.
* Overall, the hotel does not match the quality of Marriott or Hilton hotels that I have stayed in. I feel like my stay was not work the money that was paid.

2026-03-13 • via Tripadvisor
Y
Y5546ZHbarbarad • NONE
8
Comfortable stay with Excellent Staff
Pros:

The overall presentation of the hotel is a bit tired with furniture in public areas nicked, stained or unstable. Navigating the hotel was cumbersome and additionally, the escalator was not in service and stairwell access difficult to navigate which was needful during peak elevator use.
We enjoyed our conference. The conference room was clean, comfortable and well appointed. Snacks were available for small cost, generous access to fresh ice water. Staff was exceedingly courteous and helpful from front desk, the restaurant to the housekeeping staff.

2026-03-12 • via Tripadvisor