Hyatt Regency Rochester

Hotels
•
Hyatt Regency
7 (719 reviews)
125 East Main Street , Rochester , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Customer service in some instances
View from rooms
Cons:
Cleanliness issues
Poor breakfast quality
Noisy rooms

Categories

Cleanliness
6
Numerous mentions of poor cleanliness and maintenance issues.
Service
8
Mixed reviews on service, with some positive mentions but significant complaints.
Location
7
Located in downtown Rochester, but the area has drawbacks including safety concerns.
Room Quality
6.5
Complaints about maintenance and quality of rooms.
Amenities
8.5
Basic amenities present but some issues with comfort and temperature.
Value for Money
7
Overpriced for the quality received as per multiple reviews.
Food and Beverage
5
Consistently poor feedback on breakfast quality.
Overall Experience
8
General sentiment of disappointment despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Convenient Location
Hyatt Regency Rochester is perfectly situated near major transportation hubs and popular attractions, making it an ideal choice for travelers looking to explore the city easily.

Luxurious Amenities
Experience ultimate comfort in the air-conditioned rooms featuring Hyatt Grand Beds and modern amenities like flat-screen TVs, WiFi, and coffee makers. Indulge in delicious dining options at Morton's Steakhouse, Center City Terrace and Lounge, and The Street, all conveniently located on-site.

Relaxing Leisure Facilities
Unwind at the fitness center with a sun terrace, take a refreshing dip in the heated indoor pool, or stay productive at the 24-hour business center. With a range of facilities to cater to every need, Hyatt Regency Rochester ensures a memorable stay for all guests.

Book your stay at Hyatt Regency Rochester now to enjoy a luxurious and convenient experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

7
Based on 719 reviews
Cleanliness: 6
Service: 8
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8
X
Xiao Dong • family_with_children • ca
1
This is NOT a family friendly hotel and does not match up to the cost. Both the sink and bath tub had problems when wate
Pros:

The location seemed convenient

Cons:

Room floor was very very very dirty to the point that when you walk you can feel It's sticky. Mentioned it to the staff at the from reception but nothing changed.

2026-06-27 • via Nuitee
A
Alisha • couple • us
7
Pros:

Great location

Cons:

Pool was out of order

2026-06-18 • via Nuitee
C
Cierra • couple • us
10
2026-06-09 • via Nuitee
Q
Quynh Trang • extended_group • vn
10
2026-06-09 • via Nuitee
N
Nicole • couple • us
8
Cons:

Heads up about the parking ramp being under construction

2026-06-08 • via Nuitee
A
Alexsa • extended_group • us
6
2026-06-07 • via Nuitee
B
britneylee • couple • us
9
It was cool for me.
Pros:

The property is very nice and in good location if you want venture out.

Cons:

The staff was prepared to handle the crowed that was staying at the hotel as far as bar and lunch break went. But we understood and they were very nice people.

2026-06-04 • via Nuitee
C
CHONGWEN • couple • us
8
Pros:

location

Cons:

parking entrance to the hotel lobby

2026-06-02 • via Nuitee
P
Payal • family_with_children • us
1
Unclean Hyatt I ever visited
Pros:

Staff was pleasant but I guess housekeeping not doing their job

Cons:

The toilet was leaking and hotel didn’t even offer to change rooms. The toilet water was flowing all over the room. They clean the room , stated they sanitized it but no room change or compensation offered.
Very poor room cleaning standards. I was expecting higher standards of hygiene knowing that this is a Hyatt.

2026-06-02 • via Nuitee
W
William • extended_group • gb
3
Disappointing experience
Pros:

Room size good
Shower good

Cons:

Attitude of staff shocking
Didn’t seem to care or listen
Car parking charges excessive & even then tried to charge us again on departure

2026-05-20 • via Nuitee
A
aphra • couple • us
10
2026-05-16 • via Nuitee
J
Judith • extended_group • us
8
2026-05-07 • via Nuitee
R
Rev. Regina • solo_traveller • us
10
My short stay was pleasant, I would have loved to stay two more days!
Pros:

I love especially the location! The staff worked hard to accommodate my requests. The room was clean even though I had to wait close to two hours before settling in.

Cons:

The restaurant located inside! I went there hoping to get a hot meal and waited there too long, so I got up and left; so I decided to order out instead which actually was a better choice. By the way that inside restaurant wasn’t really even busy. Otherwise, it still was a great getaway for my Birthday!

2026-05-06 • via Nuitee
D
David • couple • us
7
Overall, the stay was adequate.
Pros:

Breakfast was tasty, but expensive. The banquet room was lovely and comfortable.

Cons:

Although the room was comfortable I did not find the decor inviting. There were no decorative touches.

2026-04-30 • via Nuitee
H
hendrik jan • family_with_children • nl
7
2026-04-30 • via Nuitee
S
Selena • couple • us
7
Pros:

It was clean and looked like the pictures.

Cons:

The lobby desk staff were not eager to help you nor friendly.

2026-04-30 • via Nuitee
D
Daniel • solo_traveller • us
1
Very uncomfortable
Pros:

Location

Cons:

Air conditioning did not work in my room

2026-04-28 • via Nuitee
T
Treasa • solo_traveller • us
8
Pros:

The view

Cons:

Other arrogant customers

2026-04-12 • via Nuitee
G
Gavin • couple • us
8
2026-04-06 • via Nuitee
N
Nicole • family_with_children • us
10
2026-04-01 • via Nuitee