Hyatt Regency Rochester

Hotels
•
Hyatt Regency
7 (660 reviews)
125 East Main Street , Rochester , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Customer service in some instances
View from rooms
Cons:
Cleanliness issues
Poor breakfast quality
Noisy rooms

Categories

Cleanliness
6
Numerous mentions of poor cleanliness and maintenance issues.
Service
8
Mixed reviews on service, with some positive mentions but significant complaints.
Location
7
Located in downtown Rochester, but the area has drawbacks including safety concerns.
Room Quality
6.5
Complaints about maintenance and quality of rooms.
Amenities
8.5
Basic amenities present but some issues with comfort and temperature.
Value for Money
7
Overpriced for the quality received as per multiple reviews.
Food and Beverage
5
Consistently poor feedback on breakfast quality.
Overall Experience
8
General sentiment of disappointment despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Convenient Location
Hyatt Regency Rochester is perfectly situated near major transportation hubs and popular attractions, making it an ideal choice for travelers looking to explore the city easily.

Luxurious Amenities
Experience ultimate comfort in the air-conditioned rooms featuring Hyatt Grand Beds and modern amenities like flat-screen TVs, WiFi, and coffee makers. Indulge in delicious dining options at Morton's Steakhouse, Center City Terrace and Lounge, and The Street, all conveniently located on-site.

Relaxing Leisure Facilities
Unwind at the fitness center with a sun terrace, take a refreshing dip in the heated indoor pool, or stay productive at the 24-hour business center. With a range of facilities to cater to every need, Hyatt Regency Rochester ensures a memorable stay for all guests.

Book your stay at Hyatt Regency Rochester now to enjoy a luxurious and convenient experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

7
Based on 660 reviews
Cleanliness: 6
Service: 8
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8
P
Patrick • solo_traveller • us
10
2026-01-25 • via Nuitee
J
Jeffret • couple • us
7
Ok
Pros:

One

Cons:

One bed was, had a big section collapsed.

2026-01-20 • via Nuitee
M
Marlysa • couple • us
10
2026-01-20 • via Nuitee
G
Glenn • solo_traveller • us
8
2026-01-20 • via Nuitee
T
Teresa • couple • us
1
It was a big let down.
Pros:

The lobby was nice.

Cons:

Our room wasn’t clean enough. There was a used bar of soap in the shower which tells me it didn’t get cleaned and the corners were dirty in the bathroom and the bed linens were gray instead of a clean white.

2026-01-19 • via Nuitee
C
Carolyn • couple • us
9
2026-01-19 • via Nuitee
S
Savanna • extended_group • us
10
comfortable and clean, perfect for short or long stays.
2026-01-19 • via Nuitee
J
Judith • couple • au
5
FOR AN OVERNIGHT'S DAY, IT WAS OKAY NO LONGER.
Pros:

We were never offered any breakfast.We didn't even know there was breakfast offered with our stay.

Cons:

The linens could have been of better quality and also the noise level in the hall was quite loud at night. AND morning.

2026-01-19 • via Nuitee
J
Jennifer • couple • us
8
2026-01-19 • via Nuitee
M
Michael • couple • us
7
Not that great. Fair
Pros:

No breakdast

Cons:

NO microwave
Mini fridge didn’t work, internet poor.
Parking lot ticket scan was not working, couldn’t get in or out of parking garage.

2026-01-19 • via Nuitee
V
Victor • couple • us
10
2026-01-19 • via Nuitee
D
Donald • solo_traveller • us
8
Good for event I attended
Pros:

Om

2026-01-19 • via Nuitee
R
Ronald • family_with_children • us
8
2026-01-19 • via Nuitee
C
Christopher • family_with_children • us
5
Not terrible, but I won't ever stay here again.
Pros:

I did not eat breakfast at this location.

Cons:

The showers are a little tricky to figure out. The internet was terrible, from having no connection at all, to having intermittent connection. Staff varied from being kind of helpful, to not really helpful at all.

2026-01-19 • via Nuitee
L
Logan • couple • us
9
2026-01-19 • via Nuitee
V
Victor • couple • us
10
2026-01-17 • via Nuitee
H
Haleema • couple • us
9
2026-01-16 • via Nuitee
S
Savone • solo_traveller • us
6
It was ok. No major complaints.
Pros:

The hotel itself was ok, clean, nice staff, house keeping cleaned the room twice which was nice

Cons:

The rooms need to be renovated, I can see the wood coming up from the banister on the floor board, also the shower doesn’t close all the way and water sprays all over the floor.

The room is very dark, the window is small and it does not open, it would have been nice to have some slippers as well.

The house keeping doesn’t give new towels, my last day I didn’t have a big towel to dry off with.

2026-01-15 • via Nuitee
J
Jelizaveta • solo_traveller • ee
7
Pros:

Good breakfast and nice staff. Comfortable bed and clean room.

Cons:

Was very cold at night. Heater started to work only in the early morning. The bed linen looked as if it wasn't fresh - very rumpled.

2026-01-15 • via Nuitee
V
Vanessa • couple • ca
1
Horrible stay, front desk was the worst customer service I had experienced .
Pros:

Nothing

Cons:

Nothing

2026-01-14 • via Nuitee