Embassy Suites by Hilton Richmond

Hotels
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Embassy Suites Hotels
8.2 (1383 reviews)
2925 Emerywood Parkway , Richmond , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Room cleanliness issues
Need for updates in rooms

Categories

Cleanliness
7.53
Mixed feelings due to instances of cockroaches and water damage reported.
Service
9
Staff members received high praise for professionalism and attentiveness.
Location
8.54
Location appreciated for convenience, central to activities.
Room Quality
6.99
Rooms noted as needing updates and repairs, with some guests disappointed.
Amenities
8.02
Breakfast service and facilities appreciated, though some issues noted with the pool.
Value for Money
8.18
Pricing considered fair given the location and overall experience.
Food and Beverage
9.03
Breakfast received consistent positive remarks, considered the best.
Overall Experience
8.3
While there were issues, the positive aspects of staff and breakfast leave a good impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Convenient Location
Located near the University of Richmond and the Science Museum of Virginia, this all-suite hotel in Richmond, Virginia offers free shuttle service within an 8 km radius.

Comfortable Suites
Each suite at Embassy Suites Richmond-The Commerce Center is equipped with free Wi-Fi, 2 TVs, mini-refrigerators, microwaves, and coffee makers for a convenient stay.

Amenities Galore
Guests can enjoy the indoor pool, modern fitness centre, business centre, and convenience store on-site. Start your day with a complimentary hot breakfast and unwind at the evening Manager's Reception. The Atrium Grill serves delicious American cuisine for lunch and dinner.

Ready to experience comfort and convenience in Richmond? Book your stay at Embassy Suites Richmond-The Commerce Center now.

Important information:

Please note that the minimum age for check-in is 21 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1383 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 6.99
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 9.03
Overall Experience: 8.3
S
Stacey • family_with_children • us
7
2026-06-24 • via Nuitee
T
tacara • solo_traveller • us
3
2026-06-24 • via Nuitee
A
Arlisa • family_with_children • us
7
2026-06-22 • via Nuitee
D
Daniel • solo_traveller • us
8
2026-06-18 • via Nuitee
T
Tia • solo_traveller • us
4
2026-06-17 • via Nuitee
Q
Queantean • solo_traveller • us
1
Pros:

Loved the location

Cons:

AC didn't work. Staff didn't care. Room was not clean. I will never stay here again. Terrible.

2026-06-16 • via Nuitee
D
Delores • extended_group • us
1
Terrible
Pros:

Nothing

Cons:

Horrible stay room was smelling ac was broken 2 nights
Very very uncomfortable room needs to be updated
Will not stay again they are supposed to credit me for one night have not seen credit in my account yet

2026-06-16 • via Nuitee
S
Saloua • family_with_children • us
9
2026-06-16 • via Nuitee
B
Benjamin • couple • us
10
2026-06-15 • via Nuitee
C
Curtis • couple • us
4
Hot and sweaty
Pros:

Bar area

Cons:

Room had no A/C I called front office went down there , lady said it was alot of peoples air messed up and they would get right on it . Me and family went out to eat come back room is 81. I go back downstairs ask did room get check while we was out for 3 hours. She couldn’t give me answer. They decided to move me and the other room did not have a/c . Kids running around in hallways all night. Breakfast is good tho.

2026-06-07 • via Nuitee
F
Ferrell • extended_group • us
7
2026-06-07 • via Nuitee
A
amU5814UZ • Family
2
Look elsewhere
Pros:

Look elsewhere. As a HH member and fan of the Embassy Suites (I had my wedding reception at one) this was by far the most disappointing stay. We have been traveling and staying in Hilton hotels for the past 6 days with wonderful experiences and here we are at this extremely unkept hotel. Stains and broken cabinets completely unacceptable. I was able to clean most of the stains in minutes with a Clorox wipe. Why am I paying to be here?!?

2026-06-04 • via Tripadvisor
M
michaelmP6949OY • Business
10
Bar tender was great
Pros:

Shanna was our bartender and she was great. Very attentive and personable!

2026-06-03 • via Tripadvisor
D
Dionca • extended_group • us
10
2026-06-03 • via Nuitee
D
Destiny • couple • us
1
I never stay here ever again
Pros:

Nothing

Cons:

Everything

2026-06-01 • via Nuitee
2
226natek • Family
2
Look elsewhere. Dark, tired, and dirty
Pros:

Drove all day and looking forward to resting before going to Kings Dominion. We get in late, much too late to go to another hotel with two tired and cranky kids.
This place is dark, sad, and filthy. I saw some reviews of a "refresh" underway and I sincerely hope our room is not considered "refreshed". Because if it is... Good god!
Our room (516) hasn't seen a vacuum cleaner in weeks, probably months. Found a drywall screw on the floor ready to be stepped on. Crumbs and other crap not only in corners but right in the middle of the walkway of the room where one would think a vacuum would clean.
The laminate floor in the front room is so horribly scratched, but whatever. Not a big deal. However every step you take is "sticky". Ugh, disgusting.
The bathroom is so tiny only one person can be in there at a time, let alone bathe a toddler and someone else try and open the door.
The caulking around all three walls of the tub is severely deteriorated or just gone.
And makeup powder (god I hope it's makeup powder) on the floor under the desk.

This place is the opposite of relaxing. I'll be cutting my stay to just one night.

2026-05-31 • via Tripadvisor
7
794jamarr • Family
10
Great
Pros:

Great experience love to come back

2026-05-31 • via Tripadvisor
C
Curiosity631539 • Business
10
Breakfast
Pros:

The hostess was very polite and very welcoming.

2026-05-31 • via Tripadvisor
2
250edithj • Couples
10
Lisa was great friendly and kept the place clean and organized. Making sure to clean and clear tables quickly.
Pros:

Lisa was awesome! Watching and waiting to help everyone.

2026-05-31 • via Tripadvisor
7
774sammiep • Couples
10
Excellent Service
Pros:

Excellent service. Look guests to coming again

2026-05-31 • via Tripadvisor