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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Convenient Location
Located near the University of Richmond and the Science Museum of Virginia, this all-suite hotel in Richmond, Virginia offers free shuttle service within an 8 km radius.
Comfortable Suites
Each suite at Embassy Suites Richmond-The Commerce Center is equipped with free Wi-Fi, 2 TVs, mini-refrigerators, microwaves, and coffee makers for a convenient stay.
Amenities Galore
Guests can enjoy the indoor pool, modern fitness centre, business centre, and convenience store on-site. Start your day with a complimentary hot breakfast and unwind at the evening Manager's Reception. The Atrium Grill serves delicious American cuisine for lunch and dinner.
Ready to experience comfort and convenience in Richmond? Book your stay at Embassy Suites Richmond-The Commerce Center now.
Please note that the minimum age for check-in is 21 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Private parking is possible on site (reservation is needed) and costs USD 10 per day.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The room was clean,breakfast was decent,overall slightly above average experience
A few lamps in the room didn’t work and paint was peeling in a few places but nothing major
Nothing
Things were broke and ac wasn’t functioning
Very comfortable stay. Was very clean and neat.
I didnt like the fact I couldn't stay longer. Will be back.
The evening reception
The pool wasn’t clean
The room could use an upgrade
The couch was nasty/filthy
Everything especially the happy hour
Elevators stopped working for a min
Breakfast
Bathroom size.. cleanliness.. and staff knocking on the door at midnight trying to give us towles we didn't ask for and demanded that we open the door.
Front desk check-in. Breakfast staff and breakfast, Bartender
Air conditioning was not working. Issue was not resolved. Had to settle for a fan.
Needs repairs, light broken in room, leaky shower with hole in wall, cabinet doors broken.
The customer service was superb! Everyone at the front desk and the supervisor I spoke with was very kind, patient, and understanding. They gave me a feeling of calmness in the middle of a storm. I really appreciate them for being so warm and welcoming.
My initial room I was given flooded. Water just started flowing out of the bottom of the toilet and flooded our entire room. The room we were moved to had a leak in the ceiling which caused a puddle of water in the living area floor. Very inconvenient, clothes and shoes were damaged.
The bed was very comfortable and the fact that we had ppa room separate from the living area.
The fact that our refrigerator was broken
The maintenance and housekeeping staff were nice and as helpful as they could be, considering.
The room was clean and the lobby was open and inviting.
We immediately had issues with the heat & a/c. Our room temp was 81 and maintenance had to come open the ceiling to switch to a/c. Then later that night we couldn't control the a/c. So, at 10:50pm maintenance had to come turn the heat back on. For a $300/night hotel, you should have the ability to switch between heat & a/c no matter the season. Not have someone opening a hatch in the ceiling to switch between twice a day.
Also, evidently March is soccer season. Tons of unsupervised kids ran around the hotel all Friday and Saturday. They knocked on doors and ran, spit over the railings onto the lobby, and ran during social hours at the bar. We could not even enjoy the bar area after dinner. They ran up and down the stairs all night screaming and yelling. Finally, when we called Saturday evening at 8pm, the front desk said she was aware and security was walking around. They continued to run all night until about midnight. You could not enjoy breakfast Saturday or Sunday morning. Kids all in the food playing, screaming and running between other guests. The parents did a poor job of supervising their kids and the staff did not enforce the "10pm quiet time" as the huge sign said. This was a miserable visit. I stayed after a Board meeting to enjoy the weekend away and it was awful. The environment and facilities were beautiful, but the room temp issue and the wild kids were NOT. The employees kept apologizing and saying it was "soccer time" but that is unacceptable. Especially as a Hilton Honors member who spent hours finding the perfect suite with amenities that we could enjoy.
I will not be returning or advising anyone else to.
Also, the poorly copied piece of paper with instructions on the hotel info had typos and looked like a child did it. I recently the day before stayed at another Hilton property and was very pleased. Embassy Suites in Richmond left an awful taste in my mouth
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