Kapok Hotel

Hotels
8.1 (1037 reviews)
16-18 Cotton Hill , Port-of-Spain , tt

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Dated room decor
Communication problems

Categories

Cleanliness
7.49
Some guests mentioned cleanliness issues like dated decor and bedbugs, affecting overall comfort.
Service
8.46
Staff were generally praised for friendliness and helpfulness, though some communication issues were noted.
Location
8.5
The hotel location is convenient for food and access to historical places, appreciated by most guests.
Room Quality
7.45
Rooms were indicated as dated and heavy feeling but still providing comfort.
Amenities
8.48
Swimming pool and breakfast were positively reviewed, enhancing guest experience.
Value for Money
7.94
Guests felt they received a decent value for the price despite some issues.
Food and Beverage
8.49
Breakfast received high praise, though some consistency issues were noted with other meals.
Overall Experience
7.96
Overall a positive experience highlighted by comfort, service, and location despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:52

Property Description

Luxurious Accommodation
Indulge in comfort at Kapok Hotel, just minutes away from Queen’s Park Savannah. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a coffee maker. Upgrade to an apartment for a fully-equipped kitchen and extra space to relax.

Dining and Shopping
Savor delicious meals at our on-site restaurants or grab a snack from the lobby shop. Whether it's breakfast, lunch, or dinner, we have you covered. Explore nearby shops and restaurants for a taste of the local cuisine and find unique souvenirs to remember your stay.

Convenient Location
Discover the vibrant city center just a short drive away, with iconic landmarks like Independence Square within reach. With Piarco International Airport nearby, your journey to relaxation begins as soon as you land. Book your stay at Kapok Hotel now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$30 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1037 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 7.96
I
Ian couple gb
9
Homely , comfortable and stylish
Pros:

Location , facilities, breakfast and staff

Cons:

Coffee was served , I’d have preferred getting my own coffee

2026-03-10 via Nuitee
A
Anastasia couple tt
9
Would definitely recommend this place
Pros:

Location

Cons:

The room was a bit too cold

2026-03-09 via Nuitee
C
Cristian family_with_children cl
8
Pros:

The location is close to Savannah Park and the staff

2026-03-07 via Nuitee
J
Jane couple gb
8
The Kapok - Great Value
Pros:

We used to live in Trinidad so know The Kapok quite well. It didn't disappoint - a wonderful breakfast up in the top floor restaurant with great views. The pool area has been improved and is lovely. The rooms are a little dated, but this almost adds to the charm. Towels and toiletries provided and replaced daily. Room very clean. Good sized bed, but a little bit squeaky.

Cons:

The bar outside near the pool area was closed - probably as it was quite quiet at the time. Will be a great feature in the summer ...

2026-03-05 via Nuitee
S
Simon solo_traveller co
8
Pros:

La ubicacion

Cons:

El desayuno

2026-03-03 via Nuitee
I
Ian couple gb
9
2026-03-03 via Nuitee
S
Simona couple fr
10
2026-03-02 via Nuitee
M
Michal solo_traveller be
9
Pros:

Great location, beautiful views from the window, nice restaurant on the 8th floor, excellent breakfast, friendly and helpful staff.

2026-03-02 via Nuitee
B
Bianca couple gb
8
Our stay was enjoyable, with attentive service, great dining, and an excellent location!
Pros:

The hotel staff were exceptionally helpful, providing valuable information about the local area and expertly arranging taxis whenever we needed them. The breakfast offerings were delightful, with a variety of options that set a positive tone for the day. We also enjoyed dining at the two on-site restaurants, both of which served delicious meals that exceeded our expectations.

Additionally, having a shop conveniently located within the hotel was a great advantage, as it allowed us to purchase snacks and essentials easily. The hotel's location couldn't have been better, as it was just a short walk from several attractions, including the zoo and the beautiful Royal Botanic Gardens. Moreover, nearby was a shopping complex featuring supermarkets, restaurants, a pharmacy, clothing stores, and an ATM.

When we encountered an issue in our room, the staff responded promptly and efficiently, swiftly moving us to another room without any hassle. Overall, our experience was enjoyable and stress-free, thanks to the attentive service and excellent facilities.

Cons:

You need to be clear that you want a taxi. As we found out, the driver who was supposed to take us to the beach was not the same person who actually took us there. The male staff member arranged for this driver to take us to the beach, and the driver informed us that the money would be split between the driver and that staff member, which is why they overcharged us.

2026-02-28 via Nuitee
R
Rodney family_with_children tt
9
Pros:

The breakfast was good, friendly staff, the pool was nice, the ambience was terrific!

2026-02-26 via Nuitee
S
Suzie couple nl
10
Pros:

The breakfast ,the warmth of all the staff

2026-02-25 via Nuitee
K
Kayrene solo_traveller tt
10
Relaxing
Pros:

Breakfast, consisted of a lovely variety of fruit, cereal, yogurt savory and sweet offerings.
Well balanced.

Cons:

My stay should have been longer.

2026-02-24 via Nuitee
A
Aurelie family_with_children nz
10
2026-02-13 via Nuitee
F
FredL50 Solo travel Melbourne, Victoria
8
Good location and friendly staff
Pros:

Amazing place made me feel very welcome in my birthday even made me a cake and staff are friendly and accommodating
Good location and has swimming pool and small gym so I was happy

2026-02-12 via Tripadvisor
L
Lucienne couple fr
9
2026-02-11 via Nuitee
B
Berment couple us
7
Good
Pros:

location. good value.excellent staff and service

2026-02-08 via Nuitee
A
Anne-Christina family_with_children se
8
Kapok hotel
Pros:

Frukosten.Hade en svit med balkong och vardagsrum.bra pool .Fint omkring.Bra område.

Cons:

Opålitlig hiss.Stolarna på balkongen dåliga.

2026-01-30 via Nuitee
L
Lars family_with_children se
10
2026-01-30 via Nuitee
D
dinesham2024 Business Trinidad and Tobago
6
Good
Pros:

Overall experience was nice but the food made me sick... waiters were on point. room cleanliness was there... I would recommend but it would not be the first choice.

2026-01-29 via Tripadvisor
R
Ronald family_with_children tt
9
It was comfy and suitable for what I desired.
Pros:

I can't remember the room number I got now, but it was the best room I ever got while staying there, it was the best, bigger and more roomy.

Cons:

My room and breakfast of course.

2026-01-26 via Nuitee