Best Western Westminster Hotel

Hotels
•
Best Western
8.1 (350 reviews)
451 WMC Drive , Westminster , US
+1 410-857-1900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location close to activities, shops and family
Generally clean rooms and property
Friendly/helpful staff and strong customer service in many reviews
Good/free breakfast for some guests (described as delicious by some)
Plenty of parking and convenient access
Fun pool (when accessible) and summer amenity
Cons:
Mattresses and pillows frequently criticized and in need of replacement
Inconsistent breakfast quality and lack of variety
Pool is small and sometimes access-restricted
Occasional rude front desk experiences and at least one denied room incident
Handicapped shower leaks and no elevator for upper floors
Housekeeping/towel logistics can be inconvenient

Categories

Cleanliness
8.6
Multiple guests explicitly call rooms and public areas clean; a minority mention a dank/moldy smell in some rooms.
Service
8.8
Several reviews praise friendly and helpful staff and a great customer service team, though a few reports note rude front desk behavior and a denied room on arrival.
Location
9.2
Consistently praised as very close to activities, shops, restaurants and family; described as a perfect/ideal location by many guests.
Room Quality
6.5
Frequent complaints about mattresses and pillows (need replacement or toppers) and issues with handicapped shower flooding; otherwise basic rooms are acceptable.
Amenities
7.2
Pool and other amenities are available but limited: pool described as very small or access-restricted, no water fountain, housekeeping/elevator limitations noted.
Value for Money
7.8
Some guests feel price is high relative to amenities and bedding quality; others consider it first-choice for the area, so value is mixed but slightly below expectation.
Food and Beverage
7.7
Breakfast opinions are mixed — some call it delicious and outstanding, others find it repetitive or poor and lacking variety.
Overall Experience
9
Overall experiences skew positive with many repeat customers and return intentions, despite isolated negative incidents (denied room, rude staff, bedding issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location and Amenities
Located less than a mile from McDaniel College, the Best Western Westminster Hotel offers a perfect blend of comfort and convenience. The hotel boasts spacious rooms equipped with modern amenities such as free WiFi, microwave, refrigerator, and coffee maker.

Relaxation and Recreation
Guests can unwind by enjoying the daily breakfast, seasonal outdoor pool, and the warm ambiance of the rooms decorated with wood furniture. The hotel also provides free access to the business centre for those who need to stay productive during their visit.

Nearby Attractions
With Downtown Westminster just 5 minutes away and the Town Mall of Westminster within a 7-minute drive, guests can easily explore the local attractions and entertainment options. Book your stay at the Best Western Westminster Hotel for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 350 reviews
Cleanliness: 8.6
Service: 8.8
Location: 9.2
Room Quality: 6.5
Amenities: 7.2
Value for Money: 7.8
Food and Beverage: 7.7
Overall Experience: 9
D
Donna • couple • us
8
Cons:

Mattress needs to be replaced. Rolled downhill from both sides.

2026-10-29 • via Nuitee
N
Nailah • couple • us
10
2026-10-27 • via Nuitee
S
Silvio • couple • us
1
Horrible
Pros:

Nothing

Cons:

They said they didn’t have my room and refused to give me a room.

2026-10-23 • via Nuitee
D
Dennis • solo_traveller • us
8
Nice location and pleasant environment in the hotel.
Pros:

Close to activities.

Cons:

had a little trouble with the toilet.
I needed outlet for CPAP; the one included in the lamp did not work; I had to reach behind the side table.

2026-10-22 • via Nuitee
J
Jody • couple • us
8
2026-10-19 • via Nuitee
R
Richard • couple • us
10
We enjoyed our stay very much!
Pros:

I have stayed in many motels around the country and some in Europe and I have never had a breakfast that compared to this; it was delicious. God willing, my wife and I will most likely make that same reservation again next year. We are are in our 80s and we would like to be a little closer to breakfast but room 119 would be just great again.

Cons:

a couple more days!

2026-10-13 • via Nuitee
D
David • solo_traveller • us
9
Pros:

This is our first choice for lodging in the Westminster area. Great location, friendly staff, plenty of parking, very clean, and a nice swimming pool in the summer.

Cons:

Good free breakfast but some variety would be a big improvement.

2026-10-10 • via Nuitee
M
Matthew • solo_traveller • ca
4
When there's absolutely nothing else available
Pros:

Closeness to things I needed around Westminster. Closeness to family. Nice staff member when I arrived.

Cons:

Dank and slightly moldy smell in the rooms. The pillows were awful. I have stayed in places in developing countries for $2 a night and had nicer pillows. I thought they were laundry bags at first. I met someone who agreed and told me to head over to Walmart to buy my own. For the ridiculous rate, I shouldn't have to. Mattress was small.

2026-10-08 • via Nuitee
T
Terri • solo_traveller • us
10
Great!
Pros:

Great Customer Service Team!

2026-09-18 • via Nuitee
R
rakhmanov • solo_traveller • us
10
2026-09-17 • via Nuitee
A
Andie • couple • us
9
2026-09-13 • via Nuitee
T
Theo • extended_group • us
8
2026-09-04 • via Nuitee
A
Alessandra • family_with_children • br
8
Agradável
Pros:

A acomodação é boa, limpa, os funcionários são educados e prestativos.

Cons:

Não tem bebedouro para água e o café da manhã é muito ruim, não tem frutas, deixa a desejar.

2026-08-27 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

The location is in a great place.

Cons:

The handicapped shower tends to get water all over the floor. The beds could really use better mattresses or mattress toppers. If housekeeping isnt going to be offered, guests that are staying for 2 days or longer than sufficient towels should be offered or supplied for the length of the stay. Customers should not have to track down housekeeping to get the next day's towels when they are not even on shift yet. That is a great inconvenience.

2026-08-24 • via Nuitee
B
Bonnie • family_with_children • us
10
We will be back !
Pros:

We love it here! From the great staff to the clean rooms and the fun pool too

2026-08-22 • via Nuitee
M
Megan • solo_traveller • us
10
Clean and comfortable for a few days away from home
Pros:

Location, cleanliness, breakfast

Cons:

Pool was very small, price was high in relation to location and amenities

2026-08-22 • via Nuitee
T
Tellef • couple • us
1
Front desk attendants can be rude. Pay a lot of money to not use the pool because of a precaution
Pros:

That the rooms are clean

Cons:

Very limited access to the swimming pool.

2026-08-20 • via Nuitee
R
Robinson • extended_group • us
10
Was what I needed
Pros:

Easy Access

Cons:

All good did stay at location very long

2026-08-17 • via Nuitee
D
David • solo_traveller • us
5
Improvement Needed
Pros:

This is the best place to stay while visiting family and friends near Westminster.

Cons:

We had booked a room on the ground floor, but where given a room on the second floor. The facility doesn't have an elevator, so I had to climb the stairs too many times.

The breakfast provided also needs to be improved, from the current repetitive fare.

2026-08-14 • via Nuitee
T
Tellef • couple • us
10
2026-08-13 • via Nuitee