Marriott Jacksonville Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (844 reviews)
245 Water Street , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Good food
Cons:
Cleanliness issues
Mixed management experience

Categories

Cleanliness
7.04
Negative mentions of room cleanliness noted in reviews.
Service
9.01
Outstanding service by staff, particularly highlighted in multiple reviews.
Location
9.05
Great location praised in several reviews.
Room Quality
8
Rooms noted as clean and comfortable, with some minor issues.
Amenities
8.03
Amenities available included a restaurant and bar, with mixed feedback.
Value for Money
8.49
General consensus of value for money was good despite some issues.
Food and Beverage
9.04
High praise for dining options and quality of food.
Overall Experience
8.51
Overall satisfactory experiences with highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:37

Property Description

Luxurious Accommodation
Experience comfort and style at Marriott Jacksonville Downtown Hotel, located just steps away from Times-Union Center for the Performing Arts. Relax in air-conditioned rooms featuring modern amenities like a flat-screen TV, Keurig® coffee machine, and a work desk.

Convenient Facilities
Enjoy complimentary WiFi and access to a fitness centre, business centre, and concierge services available 24/7. Stay productive with a work-friendly environment and stay informed with free newspapers provided during your stay.

Gourmet Dining Options
Indulge in delicious modern American cuisine at Juliette's Bistro, offering meals throughout the day. Unwind at the on-site coffee bar or JBar for a relaxing drink. Explore nearby attractions like Jacksonville Landing and EverBank Field, just minutes away from the hotel.

Book your stay now and elevate your travel experience at Marriott Jacksonville Downtown Hotel.

Important information:

Please note the property can accommodate pets weighing a maximum of 34 kg.

Pool is open sunrise to dusk, daily..

Please note that housekeeping services begin on the third day of stay.

*$100.00 is not a damage deposit but incidentals charge and authorization will release when not spent and released by discretion of your bank average 3-5 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 844 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
B
Beverly • solo_traveller • us
9
Pros:

location to venue

2026-06-08 • via Nuitee
D
Damonyae • couple • us
1
2026-06-07 • via Nuitee
T
Tonia • couple • us
10
2026-06-07 • via Nuitee
L
Low • couple • us
10
2026-06-07 • via Nuitee
A
Andrew • family_with_children • us
8
2026-06-05 • via Nuitee
R
Raymond • couple • us
10
The service was great!
Pros:

Very gracious service

Cons:

Not much around

2026-06-05 • via Nuitee
J
Jan • solo_traveller • de
9
2026-06-04 • via Nuitee
9
931clintk • Business
10
Great food and service
Pros:

Aurielle was an amazing hostess and server. Very attentive.

2026-06-03 • via Tripadvisor
A
Ashley • family_with_children • us
5
2026-05-31 • via Nuitee
L
Lucille • solo_traveller • us
3
I prepaid for my room, and I was charged again.
Pros:

Location

Cons:

The double charge on my room. Which left me without funds.

2026-05-29 • via Nuitee
B
Brandon • solo_traveller • us
9
2026-05-29 • via Nuitee
B
Brandon • couple • us
9
2026-05-29 • via Nuitee
F
F6561IGcassandrad • Friends getaway
10
Great experience
Pros:

Caleb Williams was the server for me in the restaurant for breakfast over the weekend. He made the experience enjoyable and stress free. He was attentive knowledgeable and kind. Definetly would return

2026-05-24 • via Tripadvisor
J
Jamillah • couple • us
10
2026-05-23 • via Nuitee
O
o • family_with_children • us
6
2026-05-22 • via Nuitee
M
Mark Horwitz • couple • us
10
2026-05-21 • via Nuitee
M
morgan • couple • us
10
2026-05-20 • via Nuitee
Z
Z47KWdenisem • Couples
10
very good
Pros:

The hotel is conveniently located in the rooms have recently been updated. The bar and restaurant service was excellent in our server Aurielle was excellent in the bar and the second night in the restaurant. She’s delightful. Happy to help great attitude.

2026-05-15 • via Tripadvisor
D
Denine • couple • us
10
2026-05-14 • via Nuitee
F
Fearless16981332290 • Family
10
Great Staff
Pros:

Misa was really friendly and helped us get everything we needed at the valet!

2026-05-12 • via Tripadvisor