Marriott Jacksonville Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (898 reviews)
245 Water Street , Jacksonville , US
+1 904-355-6664

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Good food
Cons:
Cleanliness issues
Mixed management experience

Categories

Cleanliness
7.04
Negative mentions of room cleanliness noted in reviews.
Service
9.01
Outstanding service by staff, particularly highlighted in multiple reviews.
Location
9.05
Great location praised in several reviews.
Room Quality
8
Rooms noted as clean and comfortable, with some minor issues.
Amenities
8.03
Amenities available included a restaurant and bar, with mixed feedback.
Value for Money
8.49
General consensus of value for money was good despite some issues.
Food and Beverage
9.04
High praise for dining options and quality of food.
Overall Experience
8.51
Overall satisfactory experiences with highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:37

Property Description

Luxurious Accommodation
Experience comfort and style at Marriott Jacksonville Downtown Hotel, located just steps away from Times-Union Center for the Performing Arts. Relax in air-conditioned rooms featuring modern amenities like a flat-screen TV, Keurig® coffee machine, and a work desk.

Convenient Facilities
Enjoy complimentary WiFi and access to a fitness centre, business centre, and concierge services available 24/7. Stay productive with a work-friendly environment and stay informed with free newspapers provided during your stay.

Gourmet Dining Options
Indulge in delicious modern American cuisine at Juliette's Bistro, offering meals throughout the day. Unwind at the on-site coffee bar or JBar for a relaxing drink. Explore nearby attractions like Jacksonville Landing and EverBank Field, just minutes away from the hotel.

Book your stay now and elevate your travel experience at Marriott Jacksonville Downtown Hotel.

Important information:

Please note the property can accommodate pets weighing a maximum of 34 kg.

Pool is open sunrise to dusk, daily..

Please note that housekeeping services begin on the third day of stay.

*$100.00 is not a damage deposit but incidentals charge and authorization will release when not spent and released by discretion of your bank average 3-5 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.4
Based on 898 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
J
Jaime leeann • couple • us
10
2026-09-18 • via Nuitee
A
Allana • couple • us
10
My stay was quiet and peaceful.
Pros:

I was at the hotel to get ready for my wedding. It had spacious room and was very quiet. The staff was so kind and welcoming.

Cons:

Nothing really that I didn’t like.

2026-09-13 • via Nuitee
A
Ard • extended_group • us
5
I made the best of it, but it could have been better.
Pros:

The convenience of the the location. I was there for a show at the venue across the street.

Cons:

The hotel was undergoing renovations so the food/restaurant options were very limited & I was unable to get room service which was the main reason I chose this location. I was there for a comedy show (across the street) on my birthday & did not get to eat ANY dinner.

2026-09-13 • via Nuitee
B
Bartnicka • couple • us
7
If you are coming for a Jaguars game, this is the perfect stay for the night
Pros:

The location was excellent and everything was very clean and updated.

Cons:

The surrounding area was filled with a lot of homeless and unfortunately limited our walking around time downtown.

2026-09-09 • via Nuitee
P
Paulino • family_with_children • us
7
2026-09-06 • via Nuitee
J
Jalisha • solo_traveller • us
9
2026-09-03 • via Nuitee
A
Adrienne • solo_traveller • us
10
2026-09-01 • via Nuitee
S
Shawn • couple • us
10
2026-08-30 • via Nuitee
C
Courtney • couple • us
10
2026-08-24 • via Nuitee
R
Rakevian • couple • us
10
2026-08-24 • via Nuitee
M
Melanie • solo_traveller • de
8
2026-08-12 • via Nuitee
M
Myhesa • couple • us
7
2026-08-11 • via Nuitee
Y
yvanc758 • Solo travel
10
Nate ricks
Pros:

Nate from Valet was amazing, and made sure the vehicle was well kept, and always available quickly which is a huge plus in my line of work. 10/10

2026-08-09 • via Tripadvisor
R
Reed • couple • us
3
Cons:

I arrived a hour after my check in time and still had to wait about 30-35 mins to be placed into a room. I requested a river view however i received a building view with the river all the way to the right. The original room they were going to put us in was 4 rooms to the right which would’ve been the perfect view. They put us in a different room number claiming the view wouldn’t be affected but it was. I had reservations to attend and was late because of this inconvenience. I did not receive a discount.

2026-08-08 • via Nuitee
M
Monica • solo_traveller • ca
10
2026-08-07 • via Nuitee
A
Antonio • couple • us
1
Do Not book save your money or find another property
Pros:

Nothing- I use to love the property when it was the Omni

Cons:

The service was absolutely horrible

2026-08-06 • via Nuitee
N
Nathan • couple • us
10
2026-08-06 • via Nuitee
J
jennar671 • Couples
10
Amazing Hotel and Staff!
Pros:

This hotel was great! From pre-arrival and contacting Eva in the Sales Office for assistance to the welcome and being greeted by Emileigh at the front desk. Every staff member we encountered was amazing! Pool was perfect temperature and the room was great! Location was perfect to going to a concert at Veterans Arena. If we are back in the area this will be our first choice!

2026-07-27 • via Tripadvisor
T
tyranotbanks • Family • Atlanta, Georgia
10
A MUST STAY!
Pros:

I was in Jacksonville last weekend to treat my kiddos and niece to a beach trip before school started back and we had a very pleasant stay at this property. As a former AGM who used to work for Marriott for some time I was pleased with the property and the staff. Emily checked us in and she was so pleasant and nice. Misa who worked in valet was very attentive and welcoming whenever we returned or needed our vehicle. There was another gentleman in valet that was always attentive as well. Didn't get his name but he assisted when we checked in that Friday afternoon and every morning we came down.

The gym was nice! The pool area was very relaxing and clean. The pool attendants do an awesome job ensuring the area is clean and stocked with towels.

There was a moment during our stay where I thought I misplaced my apple watch at the pool I had called down to the FD and the agent was nice and polite and even followed up with a phone call to let me know nothing had been found or turned in but would alert me if so. (I did end up finding my watch behind the curtain thanks to my 3 year old son :).

We also had a slow drain issue in the tub and the team was quick to have maintenance come up and resolve while we were away for dinner.

Also, thank you Housekeeping. The room was super clean, we always love a super clean room. :)

We will be back to Jacksonville soon and will definitely stay here again!

- Tyra M.

2026-07-25 • via Tripadvisor
H
Hui Chen • couple • tw
7
員工友善，但飯店內過於喧閙
Pros:

早餐選擇性多樣

Cons:

設備較舊，出入吵雜

2026-07-24 • via Nuitee