Marriott Jacksonville Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (783 reviews)
245 Water Street , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Good food
Cons:
Cleanliness issues
Mixed management experience

Categories

Cleanliness
7.04
Negative mentions of room cleanliness noted in reviews.
Service
9.01
Outstanding service by staff, particularly highlighted in multiple reviews.
Location
9.05
Great location praised in several reviews.
Room Quality
8
Rooms noted as clean and comfortable, with some minor issues.
Amenities
8.03
Amenities available included a restaurant and bar, with mixed feedback.
Value for Money
8.49
General consensus of value for money was good despite some issues.
Food and Beverage
9.04
High praise for dining options and quality of food.
Overall Experience
8.51
Overall satisfactory experiences with highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:37

Property Description

Luxurious Accommodation
Experience comfort and style at Marriott Jacksonville Downtown Hotel, located just steps away from Times-Union Center for the Performing Arts. Relax in air-conditioned rooms featuring modern amenities like a flat-screen TV, Keurig® coffee machine, and a work desk.

Convenient Facilities
Enjoy complimentary WiFi and access to a fitness centre, business centre, and concierge services available 24/7. Stay productive with a work-friendly environment and stay informed with free newspapers provided during your stay.

Gourmet Dining Options
Indulge in delicious modern American cuisine at Juliette's Bistro, offering meals throughout the day. Unwind at the on-site coffee bar or JBar for a relaxing drink. Explore nearby attractions like Jacksonville Landing and EverBank Field, just minutes away from the hotel.

Book your stay now and elevate your travel experience at Marriott Jacksonville Downtown Hotel.

Important information:

Please note the property can accommodate pets weighing a maximum of 34 kg.

Pool is open sunrise to dusk, daily..

Please note that housekeeping services begin on the third day of stay.

*$100.00 is not a damage deposit but incidentals charge and authorization will release when not spent and released by discretion of your bank average 3-5 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 783 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
M
Mikhaylenko • couple • us
10
2026-03-28 • via Nuitee
K
Kathy • couple • us
9
2026-03-27 • via Nuitee
R
Raphael • solo_traveller • us
10
2026-03-26 • via Nuitee
B
bowne • couple • us
6
2026-03-25 • via Nuitee
T
Temira • couple • us
7
2026-03-25 • via Nuitee
L
Leon • couple • us
10
2026-03-23 • via Nuitee
D
Divante • couple • us
10
2026-03-22 • via Nuitee
K
Kelly • couple • us
5
Pros:

Pool

Cons:

Old

2026-03-22 • via Nuitee
C
Carl • family_with_children • us
10
Christmas trip
Pros:

Convenience

Cons:

Window view

2026-03-18 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-03-16 • via Nuitee
L
Laneazjah • couple • us
10
2026-03-15 • via Nuitee
S
Steven • couple • us
10
2026-03-12 • via Nuitee
L
Leigh • couple • us
7
2026-03-07 • via Nuitee
T
Thiago • couple • us
7
2026-03-07 • via Nuitee
M
madis0nm • Business • Douglasville, Georgia
10
Go to J Bar just for Amy.
Pros:

Amy late J Bar is the absolute best. Give this woman a raise.

2026-03-05 • via Tripadvisor
B
bethanyf293 • Business
10
Very excellent service
Pros:

Our server, Amy, was amazing. She is super friendly and took care of us. She made sure we were comfortable and had everything we needed. Highly recommended.

2026-03-05 • via Tripadvisor
A
A5678EOchrisg • Solo travel
10
Amy is amazing
Pros:

Amy the bar was great. Bar was extremely busy. She was all by herself and service was perfect

2026-03-03 • via Tripadvisor
D
dylandC9252MU • Business
10
Great experience!
Pros:

Amy was amazing. So funny and attentive. You gotta go, I felt like I was in my neighborhood pub. Thanks to Amy

2026-03-03 • via Tripadvisor
9
908natet • Solo travel
10
Excelente customer service
Pros:

Masen was great to have ,super busy night but no customer was left unattended, he was able to keep up with the dynamics of the restaurant/bar.

2026-03-03 • via Tripadvisor
U
U762QNsharonw • Solo travel
10
Great Stay!
Pros:

I was delighted with my stay at this Marriott! All of the staff were so amazing, and I was pleased to have such kind interactions with the valet staff everytime I was in and out of the hotel! Especially Asa is a great young man!

2026-03-03 • via Tripadvisor