Marriott Jacksonville Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (741 reviews)
245 Water Street , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Good food
Cons:
Cleanliness issues
Mixed management experience

Categories

Cleanliness
7.04
Negative mentions of room cleanliness noted in reviews.
Service
9.01
Outstanding service by staff, particularly highlighted in multiple reviews.
Location
9.05
Great location praised in several reviews.
Room Quality
8
Rooms noted as clean and comfortable, with some minor issues.
Amenities
8.03
Amenities available included a restaurant and bar, with mixed feedback.
Value for Money
8.49
General consensus of value for money was good despite some issues.
Food and Beverage
9.04
High praise for dining options and quality of food.
Overall Experience
8.51
Overall satisfactory experiences with highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:37

Property Description

Luxurious Accommodation
Experience comfort and style at Marriott Jacksonville Downtown Hotel, located just steps away from Times-Union Center for the Performing Arts. Relax in air-conditioned rooms featuring modern amenities like a flat-screen TV, Keurig® coffee machine, and a work desk.

Convenient Facilities
Enjoy complimentary WiFi and access to a fitness centre, business centre, and concierge services available 24/7. Stay productive with a work-friendly environment and stay informed with free newspapers provided during your stay.

Gourmet Dining Options
Indulge in delicious modern American cuisine at Juliette's Bistro, offering meals throughout the day. Unwind at the on-site coffee bar or JBar for a relaxing drink. Explore nearby attractions like Jacksonville Landing and EverBank Field, just minutes away from the hotel.

Book your stay now and elevate your travel experience at Marriott Jacksonville Downtown Hotel.

Important information:

Please note the property can accommodate pets weighing a maximum of 34 kg.

Pool is open sunrise to dusk, daily..

Please note that housekeeping services begin on the third day of stay.

*$100.00 is not a damage deposit but incidentals charge and authorization will release when not spent and released by discretion of your bank average 3-5 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 741 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
V
Valerie • couple • us
10
Lovely
Pros:

Great views, clean, staff was pleasant

Cons:

No complaints

2026-02-15 • via Nuitee
R
Robert • solo_traveller • us
9
2026-02-14 • via Nuitee
S
Schemm • couple • us
10
Great downtown location
Pros:

Excellent room, very friendly and helpful staff

Cons:

The entrance off the side street was on the tight side but they valet staff were amazing!

2026-02-12 • via Nuitee
T
Tania • couple • us
10
Volvería ! Siempre me quedo acá
Pros:

Céntrico , desayuno variado , habitación linda

Cons:

Cobran internet si no eres miembro del Marriott

2026-02-12 • via Nuitee
M
MissHailey • couple • us
10
Couple's One-Night-Getaway
Pros:

The room and facilities were very clean and well maintained. The restaurant and bar onsite were fabulous. The customer service attendance and dining/bar staff were professional and provided top tier service. This location is convenient to shops, other restaurants, and wonderful sites and views of the city.

2026-02-09 • via Nuitee
P
peggyhT251RF • Business
10
well worth the stay!
Pros:

Stayed at the Marriott for a quick business trip and am so glad that we did! The room was great and the restaurant / bar was super cute, the food was great and our server, Amy, was wonderful! Highly recommend!!!

2026-01-29 • via Tripadvisor
D
Dewdat • solo_traveller • us
10
2026-01-29 • via Nuitee
D
Dena • solo_traveller • us
9
2026-01-28 • via Nuitee
L
Lilian • extended_group • us
10
Great staff... pricey for a hotel that will charge extra for breakfast and WIFI.
Pros:

The room was clean and spacious.
The staff was extremely friendly.
We were able enjoy the conferece with any issues.

Cons:

Charging for wifi was crazy! Less popular hotels are not doing that.

2026-01-26 • via Nuitee
E
Expedition416129 • Family
10
Breakfast
Pros:

Breakfast was wonderful. The staff is very engaging the manager Jacob came by and joked with us and made us laugh and feel really welcome.

2026-01-25 • via Tripadvisor
D
deirdret2026 • Friends getaway
10
Our server was awesome !
Pros:

Arielle was amazing and such a great server. We had a great time and the food was perfect

2026-01-24 • via Tripadvisor
A
A1935KPnancyc • Friends getaway • New York City, New York
10
Felt welcomed!!
Pros:

The Juliette restaurant was really terrific in accommodating our group of 12. Miss Sanna, our server, was very attentive and pleasant. Our meals were tasty and came out hot! We had the fish tacos, burgers and salads... amazing!! Thank you to the manager Jacob for his hospitality!!

2026-01-24 • via Tripadvisor
T
Taccara • family_with_children • us
10
2026-01-24 • via Nuitee
V
Vlahoff • couple • us
9
2026-01-23 • via Nuitee
D
DayTrip26270869979 • Family
10
Great service
Pros:

Amy was very attentive and made us feel welcomed. Couldn't ask for better service. Plus she remembered us from earlier in the day which was also nice.

2026-01-22 • via Tripadvisor
P
P9645CHnicoleh • Friends getaway
10
Girls trip, dinner
Pros:

Jacksonville, Juliette’s for a late dinner in the lounge area. Here for a conference. We had two rooms. Amy was friendly, attentive and quick. She also found ways to over deliver, extra lemons, to go cups and advice on our dishes was spot on. Thanks Amy!

2026-01-22 • via Tripadvisor
C
chrisstevens8 • Solo travel • Littleton, Colorado
10
Solid business trip
Pros:

Rooms are very clean. Food was good as well. Amy, who works in the bar provided great service too!

2026-01-22 • via Tripadvisor
S
shanelV7469CL • Couples
10
Excellent service and atmosphere
Pros:

Everyone from the valet staff and the front desk we so welcoming and happy to see us. Like they were waiting for us to arrive. Friendly and smiles. Then we had drinks and dinner at Jullietts in the lobby restaurant. Food and service was great. Especially would like to mention how great Amy was in the restaurant. She was so very nice and hospitable.

2026-01-22 • via Tripadvisor
E
EDWIN • family_with_children • ve
7
Muy bueno
Pros:

Todo estaba muy bien

Cons:

El parqueo no está incluido hay que pagarlo son 30$ dolores diario

2026-01-21 • via Nuitee
S
Sevin • extended_group • us
6
The room was decent. Even though the parking and breakfast was ridiculous
Pros:

Breakfast was really avarage. Not a lot of options 30
Dollars was crazy for what was served at the buffet

Cons:

the smell in lobby and the elevator

2026-01-20 • via Nuitee