Omni Richmond Hotel

Hotels
•
Omni Hotels
8.6 (1028 reviews)
100 South 12th St. , Richmond , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1028 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
T
Treva • couple • us
9
2026-03-07 • via Nuitee
K
Kaelin • couple • us
8
2026-03-06 • via Nuitee
T
Treva • couple • us
8
2026-03-03 • via Nuitee
C
CBTraveler • couple • us
8
A conveniently located and comfortable hotel for walking around downtown, the canal, and the Capitol
Pros:

Our king premier room was spacious and comfortable. The shower was great :)

2026-03-03 • via Nuitee
J
Jessica • couple • us
8
2026-03-02 • via Nuitee
T
Twd • couple • us
6
Extra fees, and don’t get any accommodation to things that were not available during my stay like the pool was closed an
Pros:

It was very nice

Cons:

It was hard to find everything

2026-03-02 • via Nuitee
T
Timika • family_with_children • us
10
2026-03-02 • via Nuitee
B
Biljana • solo_traveller • nl
9
2026-03-02 • via Nuitee
C
Caroline • couple • us
5
Decent!
Pros:

The location was perfect. We traveled to Richmond to see a show and our hotel was a ten minute walk to the venue. The room was also clean, and the lobby was sparkling. The door man was very attentive and the valet service was quick and speedy.

Cons:

The pool was closed during our stay. I did choose this location primarily for the pool, so I was very disappointed. Our room was comfortable, but any time the air kicked on, a loud, piercing buzzing would sound in the room. It hurt my ears.

2026-03-02 • via Nuitee
J
John • couple • us
10
2026-02-26 • via Nuitee
B
Burc • solo_traveller • us
1
Beware double charges when booking through Booking.com
Pros:

Property was fine but generally unclean for the price point.

Cons:

Booking.com is an absolute mess when it comes to processing payments directly on behalf of the hotel. Beware being double charged and then having to deal with Booking.com’s inane customer service process to get the charge reversed

2026-02-25 • via Nuitee
A
arnecp • NONE
2
Never again
Pros:

Hardly worth sharing. Staff were friendly and welcoming and tjhe room was nice. But amenities (including coffee in the room and hot water in the shower werre lacking and the "free" wifi cost $15 per day. Food was okay, but service was glacial. I do not intend to return

2026-02-17 • via Tripadvisor
M
Martin • solo_traveller • at
7
2026-02-15 • via Nuitee
S
Sean • couple • us
2
2026-02-13 • via Nuitee
F
faye524 • NONE • Washington DC, District of Columbia
10
Exceptional Personnel, from the Front Desk to the Garage Attendant!
Pros:

The graciousness of the front desk assistants, who smiled and welcomed us warmly, was most appreciated. We had a positive experience from the moment we dropped off the car, received assistance by an experienced bellman, and was greeted as returning members. The room was lovely, had a view, and possessed the always-delightful robe! I loved the size of the room AND bathroom, the security of the safe, and the accessibility of the refrigerator and coffee maker. The bellman gave us insight into the hotel amenities and overview of Richmond. All in all, we were very happy being at the Omni - Richmond. Five Stars.

2026-02-06 • via Tripadvisor
A
A9840BEjennas • Business
10
Above and Beyond
Pros:

We had a fantastic stay at the Omni Richmond Hotel while in town for a business meeting, and everything exceeded our expectations. From the very beginning, the staff was incredibly communicative, responsive, and helpful throughout the planning process, which made coordinating our meeting seamless and stress-free. The event itself went perfectly thanks to their professionalism and attention to detail.

Beyond the meeting, every staff interaction was warm, friendly, and welcoming, reinforcing that excellent service is a true priority here. A special mention goes to Sean, the shuttle driver, who truly goes above and beyond. He is exceptionally friendly, accommodating, and professional, takes the time to remember guests, and makes genuine connections that make you feel valued. Sean is a standout employee and a wonderful representation of the Omni brand. We would absolutely stay here again and highly recommend this hotel for both business and leisure travel.

2026-02-04 • via Tripadvisor
Y
Y7575ABlaurenc • Business
10
Omni Stay
Pros:

The Omni Richmond has great customer service, clean rooms, coffee and bar on property, and is close to great dining options.

2026-02-02 • via Tripadvisor
T
Tammy • family_with_children • us
10
2026-01-31 • via Nuitee
L
Lymari • solo_traveller • us
10
2026-01-30 • via Nuitee
S
Sonya • couple • us
10
Wonderful New Years Eve experience.
Pros:

Did not eat anything

Cons:

N/A

2026-01-28 • via Nuitee