Omni Richmond Hotel

Hotels
•
Omni Hotels
8.6 (1119 reviews)
100 South 12th St. , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1119 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
C
Christian • family_with_children • de
8
2026-05-16 • via Nuitee
A
Ammar • extended_group • gb
5
It was an average stay, but I will not give it another try.
Pros:

The room size is decent, the bed is comfortable. Also the shower has very good pressure.

Cons:

Room service was not good. They did not provide essential stuff like shampoo, body wash, coffee, milk and even cups. also the cleaning wasn't great. Reception staff that I interacted with were so un helpful and made me feel that either they hated their job or they just did not want to serve.

2026-05-15 • via Nuitee
G
Gernot-Richard • solo_traveller • at
10
2026-05-15 • via Nuitee
J
Jamie • solo_traveller • us
10
Pros:

The hotel rooms themselves are well insulated. Our room was nice and quiet. It was wonderful! We had a view of the city which was great!

Cons:

There was an indoor swimming pool, but there was no hot tub. It was the one thing I was hopeful for. I will say that the property does not list one so I shouldn't have expected one.

2026-05-14 • via Nuitee
T
Takara • family_with_children • us
9
2026-05-14 • via Nuitee
L
Lucie • solo_traveller • gb
5
A place I’d like to forget
Pros:

I had to book this last minute due to my other arrangements being cancelled and was good value being last minute

Cons:

My safe was locked when I arrived therefore I couldn’t use it. The bath drainage was terrible, I had to hold open the plug for the water to drain. Water pressure wasn’t amazing either. No complimentary water provided in the rooms which I’ve had everywhere else I’ve stayed. The hotel is advertised as having free wifi however they tried to charge me, I argued that wasn’t what it was advertised as and I had to sign up to Omni to get a membership number in order to get free wifi? Didn’t realise this was a thing anymore. The women staff were quite rude and pretentious, turned their nose down at me. This hotel is great for business interviews staying for work or conferences however if you’re in Richmond for vacation the location is terrible and is 30+ min walk to get to anything exciting or all the good restaurants

2026-05-14 • via Nuitee
C
Chloe • couple • us
6
2026-05-13 • via Nuitee
J
Julie • family_with_children • us
9
This was a great trip and the hotel was clean and nice!
Pros:

The location was great. Walking distance to so many places to eat and see.
The room and bathroom were very clean and well kept up.
The pool was very nice and appreciated the provided towels.
When we had an issue with the ice machine they were quick to come and fix the issue.

Cons:

Fold in the restaurants onsite was mediocre! But surrounding restaurants in Richmond were good.

2026-05-12 • via Nuitee
M
Manuel • couple • us
9
2026-05-12 • via Nuitee
T
Tiffany • couple • us
7
Nothing fancy but clean and comfortable
Pros:

Very clear and comfortable. Excellent convenient location. Nothing fancy about this hotel but it is certainly meeting industry standards and doing a sturdy job.

Cons:

Not much expectation.

2026-05-11 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-05-11 • via Nuitee
J
Jamonica • family_with_children • us
7
Great but probably won't return
Pros:

Beautiful ddecorum

Cons:

Didn't like when I asked for more towels was only given two extra

2026-05-11 • via Nuitee
J
jill • solo_traveller • us
8
Pros:

Piece location and room

Cons:

No outlet. Near bed
Parking garage was extra and 35$

2026-05-10 • via Nuitee
R
Rhohi • solo_traveller • us
10
2026-05-10 • via Nuitee
M
markshepherd2018 • NONE • North Conway, Conway, New Hampshire
10
Great hotel in Richmond VA
Pros:

Truly excellent hotel with super friendly and helpful team and beautiful rooms.

Food in Westham tavern was excellent. It is a pub and informal so if you want something a little more formal then the Tobacco Company restaurant across the street is a great choice.

If you want something less formal than the tavern there’s also a Chick Fil-A (a tradition for us whenever we visit the South) in the complex.

Overall a great choice and convenient for the Capitol, the Canal Walk and VCU Medical Center.

2026-05-09 • via Tripadvisor
G
Georgia • family_with_children • us
6
2026-05-09 • via Nuitee
M
Madonia • solo_traveller • us
10
Pros:

Everything. All staff very accommodating!

2026-05-08 • via Nuitee
B
Beth • solo_traveller • us
9
Pros:

The staff were courteous and helpful. The room was clean and comfortable. Great location.

Cons:

The parking was difficult and expensive.

2026-05-07 • via Nuitee
S
Shavon • couple • us
7
2026-05-07 • via Nuitee
T
Tiffany • couple • us
9
2026-05-05 • via Nuitee