Omni Richmond Hotel

Hotels
•
Omni Hotels
8.6 (1028 reviews)
100 South 12th St. , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1028 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
M
Martin • solo_traveller • at
7
2026-02-15 • via Nuitee
S
Sean • couple • us
2
2026-02-13 • via Nuitee
F
faye524 • NONE • Washington DC, District of Columbia
10
Exceptional Personnel, from the Front Desk to the Garage Attendant!
Pros:

The graciousness of the front desk assistants, who smiled and welcomed us warmly, was most appreciated. We had a positive experience from the moment we dropped off the car, received assistance by an experienced bellman, and was greeted as returning members. The room was lovely, had a view, and possessed the always-delightful robe! I loved the size of the room AND bathroom, the security of the safe, and the accessibility of the refrigerator and coffee maker. The bellman gave us insight into the hotel amenities and overview of Richmond. All in all, we were very happy being at the Omni - Richmond. Five Stars.

2026-02-06 • via Tripadvisor
A
A9840BEjennas • Business
10
Above and Beyond
Pros:

We had a fantastic stay at the Omni Richmond Hotel while in town for a business meeting, and everything exceeded our expectations. From the very beginning, the staff was incredibly communicative, responsive, and helpful throughout the planning process, which made coordinating our meeting seamless and stress-free. The event itself went perfectly thanks to their professionalism and attention to detail.

Beyond the meeting, every staff interaction was warm, friendly, and welcoming, reinforcing that excellent service is a true priority here. A special mention goes to Sean, the shuttle driver, who truly goes above and beyond. He is exceptionally friendly, accommodating, and professional, takes the time to remember guests, and makes genuine connections that make you feel valued. Sean is a standout employee and a wonderful representation of the Omni brand. We would absolutely stay here again and highly recommend this hotel for both business and leisure travel.

2026-02-04 • via Tripadvisor
Y
Y7575ABlaurenc • Business
10
Omni Stay
Pros:

The Omni Richmond has great customer service, clean rooms, coffee and bar on property, and is close to great dining options.

2026-02-02 • via Tripadvisor
T
Tammy • family_with_children • us
10
2026-01-31 • via Nuitee
L
Lymari • solo_traveller • us
10
2026-01-30 • via Nuitee
S
Sonya • couple • us
10
Wonderful New Years Eve experience.
Pros:

Did not eat anything

Cons:

N/A

2026-01-28 • via Nuitee
D
dianneandtomdemayo • NONE • Hayes, Gloucester, Virginia
10
Would always pick this when in Richmond
Pros:

Lovely hotel with incredibly helpful staff. Comfortable bedding. Great (huge) breakfast. 10/10 no notes.

2026-01-23 • via Tripadvisor
V
Vina • family_with_children • us
8
Pros:

The hotel is clean, nice and the staff are very helpful

Cons:

The elevators seem rusty and slow

2026-01-22 • via Nuitee
A
Amber • couple • us
8
It was a great stay, comfortable bed & walking distance from most things downtown
Pros:

It was near everything we wanted to see. We walked to most of them

Cons:

We stayed when it was a wedding, so the elevator took a little longer & were very crowded

2026-01-20 • via Nuitee
D
Dario • couple • us
8
Good hotel in a central location
Pros:

Many places were easily reachable by walk, rooms were quite modern and comfortable. Quiet and clean. The room with the view on the riverside is nice and overall a good experience.

Cons:

The hotel asks more than 40$ a day for car parking, but the area is full if public parking that costs half the price and have overnight parking. Poor lighting in the room, one of the bedside outlets didn’t. You have to pay wifi, that for 2025 is a bad choice.

2026-01-20 • via Nuitee
R
ROBIN • solo_traveller • us
9
Beautiful
Pros:

The Richmond Experience!

Cons:

N/A

2026-01-20 • via Nuitee
N
N6698WEdawnp • Business
2
Don't pay to stay here!
Pros:

Terrible hotel and the staff is no help when issues in your room arise. Dirty and outdated. When I called the front desk for help with tv and wireless not working I received no help. Stayed a week without a working TV.

2026-01-19 • via Tripadvisor
C
Carlas • couple • us
9
2026-01-19 • via Nuitee
B
Brandon • couple • us
10
2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
10
2026-01-19 • via Nuitee
S
Simone • family_with_children • us
9
Pros:

Check in

Cons:

The restaurant took over an hour to serve thefood and it wasnt really crowded

2026-01-19 • via Nuitee
L
LeAnn L • extended_group • us
9
2026-01-19 • via Nuitee
J
John • couple • us
3
2026-01-19 • via Nuitee