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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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24-hour security
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Key card access
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Happy hour
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.
Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.
Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.
Experience comfort and convenience at Omni Richmond Hotel.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
People no matter the age stay for US$30 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 38 per day.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Nice place, clean and staff was friendly. Good value for what we paid.
It would have been nice if parking was a bit more straightforward. We parked in the garage across the street and we came and went a few times, so paying for parking was a bit expensive. I'm not sure if that garage was the best value given how we had to come and go.
During my recent stay, I noticed a consistent lack of engagement from several members of the front desk and restaurant staff. From check‑in to check‑out, the interactions felt transactional rather than welcoming. Staff often appeared disengaged, and there was little warmth, enthusiasm, or effort to create a positive guest experience.
For example, at check‑in I greeted the front desk associate and asked how she was doing, but she did not acknowledge the question and immediately moved into the check‑in script. When I mentioned that this was my first stay, the overview of the hotel amenities was delivered so quickly that it was difficult to follow. When I asked about things to do in downtown Richmond, I was handed a stapled packet without any personal recommendations or guidance. When I asked for a map, I was told they no longer had any and that I should use my phone. These interactions weren’t limited to one individual — the overall demeanor of the front desk team felt similarly unapproachable.
The cumulative effect was that I felt more like an inconvenience than a guest, to the point where I hesitated to approach staff for assistance.
I want to emphasize that this feedback does not apply to the valet team. They were consistently friendly, helpful, and upbeat — a clear example of the level of customer service guests appreciate and remember.
Overall the hotel and the experience do not justify the price per night. If you are staying in a property in this price range, I strongly urge you to consider another property.
Our king premier room was spacious and comfortable. The shower was great :)
The location was perfect. We traveled to Richmond to see a show and our hotel was a ten minute walk to the venue. The room was also clean, and the lobby was sparkling. The door man was very attentive and the valet service was quick and speedy.
The pool was closed during our stay. I did choose this location primarily for the pool, so I was very disappointed. Our room was comfortable, but any time the air kicked on, a loud, piercing buzzing would sound in the room. It hurt my ears.
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