Best Western Plus The Charles Hotel

Hotels
•
Best Western Plus
8 (893 reviews)
1425 South Fifth Street , St. Charles , us
+1 636-946-6936

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Hard beds

Categories

Cleanliness
6.96
Several guests noted issues such as a dirty bathtub and blood on sheets, leading to a lower score.
Service
8.43
Reviews highlighted friendly staff and quick responses to issues, contributing to a positive sentiment.
Location
8.47
Guests appreciated the hotel's convenient proximity to restaurants and shops.
Room Quality
7.42
Mixed reviews on room comfort with mentions of hard beds and maintenance issues.
Amenities
8.45
Positive remarks on the pool, gym, and breakfast options provided.
Value for Money
7.91
General sentiment suggested good value for the amenities offered, despite some complaints about additional fees.
Food and Beverage
8.46
Breakfast received consistent praise from guests for quality and variety.
Overall Experience
7.93
Overall mixed feelings, with many positive aspects but several important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:27

Property Description

Convenient Location near Popular Attractions
Located in St. Charles, Missouri, the Best Western Plus Saint Charles Inn offers easy access to key attractions like Ameristar Casino and St. Louis International Airport.

Thoughtful Amenities for a Comfortable Stay
Guests can kick start their day with a complimentary hot breakfast, take a refreshing dip in the heated indoor pool, or unwind with a fun game in the on-site game room.

Comfortable Accommodations and Modern Facilities
With state-of-the-art amenities and cozy rooms, this hotel ensures a pleasant stay for travelers exploring the city's historical district.

To experience the perfect blend of comfort and convenience, book your stay at the Saint Charles Best Western Plus Inn today.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8
Based on 893 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
R
Ryan • couple • us
9
Pros:

Was very clean and new.

Cons:

Price was decent, but could always be better. Lady working was very friendly. Guy later on was kind of indifferent.

2026-04-07 • via Nuitee
S
Sharon • family_with_children • us
1
Pros:

Nothing

Cons:

If was closed when we arrived

2026-04-02 • via Nuitee
S
Sharon • family_with_children • us
1
Cons:

Hotel was closed. Had to got somewhere else. Need refund

2026-03-30 • via Nuitee
W
Whitaker • family_with_children • us
10
2026-01-30 • via Nuitee
I
I4804BVpatriciah • Family • Mustang, Oklahoma
4
Shady personnel
Pros:

The front desk was not professional at all, for both the person who covered the evening and the person who covered the morning shifts. I was scammed on one of my hotel rooms by the morning staff when I paid with a prepaid visa so Iwas doublecharged. We were not informed you had to ask for room service during our stay. They had a good breakfast selection and coffee selection and water dispenser. Shopping and restaurants nearby the hotel.

2026-01-26 • via Tripadvisor
P
Pam • family_with_children • us
10
2026-01-26 • via Nuitee
E
Edgar • couple • us
10
2026-01-24 • via Nuitee
C
Carla • couple • us
9
Very nice and close to shops & restaurants
Pros:

Clean and the staff was very friendly

2026-01-22 • via Nuitee
P
Phil • extended_group • us
8
2026-01-20 • via Nuitee
A
Ahmad • couple • us
9
2026-01-20 • via Nuitee
K
Konny • solo_traveller • us
9
2026-01-20 • via Nuitee
T
Theresa • couple • us
1
The worse ever since we been staying there.
Cons:

The manager was rude. When we brought being double charged up to the front desk lady she told the manager and she started talking coming round the corner before i can explained. Then i told her about the blood on sheet and she said the housekeeping manager would look at it. Welk they never showed up. Thank god for 2 beds.

2026-01-19 • via Nuitee
P
Patricia • extended_group • us
8
2026-01-19 • via Nuitee
T
Thomas • couple • us
5
Excellent location but bare bones hotel.
Pros:

Location of Hotel. Clean sheets.

Cons:

Breakfast was the worst continental bar we've ever had at a hotel.
Bathroom was very old.

2026-01-19 • via Nuitee
C
Cynthia • couple • us
6
2026-01-19 • via Nuitee
D
Dana • family_with_children • us
9
Pros:

Location

2026-01-19 • via Nuitee
M
Mackenzie • solo_traveller • us
8
2026-01-19 • via Nuitee
J
Joao • solo_traveller • us
10
Excellent stay
Pros:

Location was good enough to move around

Cons:

None

2026-01-19 • via Nuitee
T
Tracy • solo_traveller • us
10
2026-01-19 • via Nuitee
B
Briana • solo_traveller • us
3
2026-01-15 • via Nuitee