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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Facilities for disabled guests
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Private parking
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Vending machine - drinks
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Fully Equipped Kitchen
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Chicago - Downers Grove. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided for your comfort.
Convenient Amenities
Enjoy complimentary WiFi, 24-hour front desk service, laundry facilities, and ironing amenities during your extended stay. Upgraded bedding with extra pillows in each room ensures a comfortable and relaxing night's sleep.
Free Onsite Parking
Forget the hassle of parking with our free onsite parking available to all guests. Explore nearby attractions such as the State Farm Insurance Headquarters, Ambitech Engineering Headquarters, and Navistar Headquarters with ease.
Book now for a seamless extended stay experience at Extended Stay America - Chicago - Downers Grove.
Housekeeping service is offered every 14 days. For a stay of 14 days or more, the provided cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.
Fresh towels and linen can be exchanged at the front desk anytime.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Nothing. It was completely terrible
The staff was lazy and rude. We waited for 30 minutes in the lobby to check in. The woman named Tonya finally appeared from a “bathroom break” wearing pajamas and a sleeping cap. Proceeded to help other people instead of checking us into our room and then when we got frustrated and started talking about how my boyfriend’s mom did a bad job raising him. So rude, lazy, and unprofessional. Do not stay here
Room was clean
Delayed check-in
Made us wait for 2 hours outside the hotel saying room is not ready
Checked in at 5.00 Pm
Asked me to pay at the hotel when my credit card was already charged earlier
When I said my card has already been charged she returned back
But I lost around $10 in currency conversion
Very bad customer service at check in desk
Location and type of room
Room wasn't fresh smelling. Had old smell and hadn't been touched. Very old room with new updates on old walls needing repairs. Unsanitary and AC vents in restroom and in main area full of mold and dust. I got sick soon as the vents came on with a Cold. Just getting over it today 😳🤧😞💯
Nothing really to say.
Neighbors playing loud music late at night, people in the general vicinity getting into fights (whether physical or verbal).
Location good. That’s it.
Everything. No kitchen utensils, cups or anything provided. Had to pay for them. Uncomfortable bed. Dirty floor. Two towels. One bar of soap, no shampoo.
The African American lady has great customer service
When ur card doesn’t work u have to call the front desk so someone can giv u a new key I feel that’s inconvenient
The price and location
The hostess was unavailable after 10 PM without a phone call.
Big bathroom
Absolutely not clean, outside of the refrigerator was disgusting. The check-in process after 10 PM is horrific..
Location
The lady at the front desk refused my stay due to. I had a service animal, and they had no more pet rooms, but due to it, ADA rules and regulations they are not supposed to restrict me to one specific room. I had brought this to her attention and she called her manager and her manager doubled down on it and refused me to stay again.
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