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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Laundry
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Convenient Location
Located just off Interstate 95, a short 20-minute drive from Richmond city center, Holiday Inn Express Chester offers easy access to key attractions.
Relaxation and Fitness
Unwind in the on-site sauna or stay active at the fitness center, ensuring a well-rounded stay for all guests.
Complimentary Amenities
Enjoy a flat-screen TV, microwave, refrigerator, and breakfast served daily. Plus, take advantage of the business center for your convenience.
Experience comfort and convenience at Holiday Inn Express Chester. Book your stay now for a memorable trip!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: Yes
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Stayed at the hotel July 24-27.
Pros
Nice and clean rooms
Friendly and helpful staff
Comfortable Beds
Safe and quiet neighborhood
Breakfast (Satisfactory, but really not complaints)
Cons
The bathroom toilets need to be replaced. They are so low that I literally had to brace myself when trying to sit down. I don't have a lot of mobility issues so I don't get accessible rooms, but these seriously need to be replaced with newer ones with bigger bowls (my hand kept touching the toilet water every time I wiped) and taller height.
Would I stay here again? Definitely!!!
I’ll keep this short!
This place is a dump.
Took a look at it and changed hotels straight away. I ended up changing hotels and stayed ar the crown plaza which was amazing while the rest of the group stayed here and had to deal with rude employees and sub standard accommodations.
A dump with no AC. Book elsewhere
Bed was comfortable, Breakfast and coffee was good
The bathroom with black mold and a filthy rag around the sink pipes. The shower head falling off the wall, the shower curtain rod was falling off the wall. Air conditioning barely worked. No phone in the room to call the desk, to let them know about the loud people at 230 in the morning whose kids were banging on door and screaming. Dark as night so kept falling into things on the way to the bathroom, no light at all in there to illuminate the way.
Location was okay but parking was horrible.
Bed was very comfortable, good selection of TV channels, close to family and restaurants. Breakfast was very good.
The fan in the bathroom was loud and ran all the time.
Staff friendly n efficient
Breakfast crew very welcoming, food good n hot, relaxing.
Nothing comes to mind
Stayed here for a night on my drive from Florida to NJ. Booked through the app in afternoon of the night I was gonna stay. Got room with 2 queen beds for $100. Better price than Orbitz or Hotel Tonight. Hotel is very convenient right off I-95. There are a few food options nearby. Staff were friendly and helpful. The room was good. Clean. Felt like they made some updates awhile back. Room had a mini fridge, microwave and coffee machine. The bed was very comfy. Great shower pressure. They have guest laundry room. When I got to my room it was around 930p and I could hear a few of my neighbors. But luckily that didn’t extend into the night. Breakfast was included but I was up and back on the road by 430am so wasn’t able to partake. If you need a place to sleep for the night on your journey this will satisfy.
Very good selection of food.
The location and the sense of safety. A lot of contractors seemed to be staying there, so it was clear people were there on business. I even saw an Army service member.
The room had a damp smell when I walked in, and the sheets felt wet. It improved after I switched the air conditioner to dry mode and let it run for a while.
Given the humidity levels, I feel the staff should have had the air conditioners running on dry mode so the room wouldn’t feel damp when guests arrived.
We arrived a bit late & was greeted by Jonathan...he was absolutely wonderful!!! He helped us with the TV which was not working, got us a bath chair & actually showed us ALL the light switches. 😅 Definitely a plus on hospitable!
It didn't have a pool
The location, the fair price and the staff.
When I received the room my first question was if I have a safe in the room and the answer was yes you have a safe in the room.I was so disappointed to find out that the safe didn’t work and matter of fact all the safes in this location were out of order.and I needed again to carry all my valuables with me.
Pleasant and friendly staff.
Disappointed about no disclosure on loud heavy metal music being played excessively loud till 2am by a neighboring business that could be felt and heard in your room.
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