Holiday Inn Express - Chester by IHG

Hotels
•
Holiday Inn Express
7.5 (162 reviews)
1911 West Hundred Road , Chester , US
+1 804-751-0123

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds (frequently mentioned)
Friendly, helpful staff and welcoming breakfast crew
Good/diverse complimentary breakfast
Convenient location and easy highway access
Rooms include useful amenities (mini-fridge, microwave, coffee)
Clean rooms reported by many guests
Cons:
Cleanliness issues in some rooms (black mold, ants, filthy areas)
Bathroom problems (low/old toilets, showerhead/rod falling)
Parking is often poor/hard to find
Noise issues (nearby club, loud guests at night)
Air conditioning issues or no AC reported
Perceived overpriced / inconsistent pricing
Occasional reports of rude or unhelpful employees

Categories

Cleanliness
6
Mixed but leaning negative: multiple reports of black mold, filthy rag by sink, ants in rooms and overall condition 'below expectations' in some reviews.
Service
8.5
Generally positive: many mentions of friendly, helpful staff and welcoming breakfast crew; a few reports of rude employees but service is overall a strength.
Location
8.5
Convenient and accessible (easy access from highway, right off I-95, close to restaurants/family) but parking is frequently criticized as poor.
Room Quality
6.5
Mixed: beds repeatedly described as very comfortable and some updated rooms, but issues noted (ants, weak/poor AC, low/old toilets, showerhead/rod problems) that lower the score.
Amenities
8.5
Positive: complimentary breakfast often praised with many options, rooms with mini-fridge/microwave/coffee, guest laundry available; typical amenities are well-executed.
Value for Money
6
Perceived as slightly poor value by several guests (described as 'over priced', reports of paying significantly more than others), though some found good rates.
Food and Beverage
8.5
Strong: breakfast repeatedly called good/delicious with lots of options; breakfast staff praised for keeping food hot and welcoming.
Overall Experience
7.5
Mixed overall: many guests enjoyed comfortable beds, clean rooms and friendly staff, but some had very negative stays (no AC, substandard conditions, rude employees).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located just off Interstate 95, a short 20-minute drive from Richmond city center, Holiday Inn Express Chester offers easy access to key attractions.

Relaxation and Fitness
Unwind in the on-site sauna or stay active at the fitness center, ensuring a well-rounded stay for all guests.

Complimentary Amenities
Enjoy a flat-screen TV, microwave, refrigerator, and breakfast served daily. Plus, take advantage of the business center for your convenience.

Experience comfort and convenience at Holiday Inn Express Chester. Book your stay now for a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 162 reviews
Cleanliness: 6
Service: 8.5
Location: 8.5
Room Quality: 6.5
Amenities: 8.5
Value for Money: 6
Food and Beverage: 8.5
Overall Experience: 7.5
M
Marlon • couple • us
8
2026-11-01 • via Nuitee
D
Doug • couple • us
4
Over priced poor condition
Pros:

Easy to access from highway.

Cons:

Overall condition of hotel was below expectations for the hotel chain.

2026-10-31 • via Nuitee
B
Brandon • extended_group • us
8
Overall a good stay a little pricey.
Pros:

The room was very clean.
The staff were nice.

Cons:

Parking, especially for trailers is horrible.
The club across the street was jamming till late made it hard to sleep.
I paid 153 more dollars than my friend across the hall.

2026-10-26 • via Nuitee
P
Pedro • extended_group • us
10
Pros:

Everything was great

Cons:

Nothing

2026-10-20 • via Nuitee
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-Lisa • family_with_children • us
5
2026-10-13 • via Nuitee
M
Merton • solo_traveller • us
10
2026-10-13 • via Nuitee
T
Toya • couple • us
10
2026-10-10 • via Nuitee
K
Karen • solo_traveller • us
8
2026-10-07 • via Nuitee
T
Tayona • solo_traveller • us
9
Great room, great value, super comfy bed!!!
Pros:

The facilities were clean, bed was very comfy, the breakfast was delicious with lots of options, and the staff were great! I really enjoyed my stay!

Cons:

My room was on the bottom floor and there were several ants found throughout the room. Not major, just annoying. I alerted the front desk about it and they apologized and said they'd take care of it.

2026-09-18 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Robert • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Ricardo • family_with_children • it
10
2026-09-07 • via Nuitee
S
Shelton • couple • us
9
2026-09-02 • via Nuitee
R
Rick • couple • us
8
no receipt available at hotel
Pros:

very good

Cons:

less air conditioner noise

2026-08-31 • via Nuitee
S
Steven • couple • us
9
2026-08-31 • via Nuitee
C
cgoings • Family
8
Had a great stay!!
Pros:

Stayed at the hotel July 24-27.

Pros
Nice and clean rooms
Friendly and helpful staff
Comfortable Beds
Safe and quiet neighborhood
Breakfast (Satisfactory, but really not complaints)

Cons
The bathroom toilets need to be replaced. They are so low that I literally had to brace myself when trying to sit down. I don't have a lot of mobility issues so I don't get accessible rooms, but these seriously need to be replaced with newer ones with bigger bowls (my hand kept touching the toilet water every time I wiped) and taller height.

Would I stay here again? Definitely!!!

2026-07-29 • via Tripadvisor