Holiday Inn - Salem by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (442 reviews)
3301 Market St. NE , Salem , US
+1 503-370-7888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (reception and breakfast/restaurant team)
Convenient location — close to downtown/highway with easy parking
Good restaurant and breakfast service
Some rooms feel new, clean, and have comfortable beds
Amenities like coffee facilities and easy access to area activities
Cons:
Housekeeping issues: hair, dirt, cobwebs, damp/mildew odors, stained/bunched carpet
Rooms often small/cramped with awkward bathroom layouts
Noise problems (street/road noise, thin walls) and occasional loud AC
Maintenance/room-function problems: TV/phone issues, clogged sink, broken furniture
Perceived poor value by some guests — pricey rates and extra breakfast charges

Categories

Cleanliness
5.4
Multiple reviews mention hair in the shower, cobwebs, floor dirt, mildew smell in fridge, damp/musty room odors, stained and bunched carpet — overall clearly below average cleanliness and housekeeping consistency.
Service
9.4
Many guests repeatedly praised staff: friendly, helpful reception, standout check-in receptionist, accommodating and smiling team, and attentive restaurant/breakfast staff; a few isolated maintenance-staff behavior issues do not outweigh the strong service sentiment.
Location
8.6
Frequently described as convenient/close to downtown and highway with easy parking and access to area activities; a small number of guests found the immediate area less attractive or perceived it as less safe and noted street/road noise.
Room Quality
7.6
Mixed reports: some found beds comfortable and rooms up-to-date, while others reported cramped layouts, odd bathroom configurations, broken furniture, TV/phone issues and slow-draining sinks — generally middling room quality with specific problem instances.
Amenities
8.6
Restaurant received high praise, coffee facilities and easy highway access were noted, and parking was convenient; some amenities (AC noise, fridge smell) had isolated problems but overall amenities are a strength.
Value for Money
7.2
Several guests called the hotel pricey or complained about extra breakfast charges and short-stay rates; others felt it was acceptable given location and staff — value is mixed, slightly below the overall sentiment.
Food and Beverage
9
Multiple guests explicitly praised the restaurant and breakfast staff, calling the restaurant ‘amazing’ and noting good breakfast service — F&B is consistently a positive point.
Overall Experience
7.4
Overall stays were generally positive due to very strong staff/service, good restaurant, and convenient location, but repeated housekeeping and room-size/maintenance issues tempered guest satisfaction, producing a mixed but acceptable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Modern Amenities

Located just off Interstate 5, Holiday Inn Salem is only 3 miles from the State Capitol Building. Guests can enjoy the convenience of an indoor pool, an on-site bar, and restaurant. Each room comes equipped with free Wi-Fi, a cable TV, microwave, and refrigerator.

Dining Options and Relaxation

Indulge in a variety of delicious meals at Capitol City Grill, offering breakfast, lunch, and dinner options. Unwind at the lounge with appetizers during the daily happy hour. For recreation, there's a fitness center and a refreshing indoor pool.

Additional Services and Nearby Attractions

Benefit from the 24-hour reception, business center, and the hotel's exclusive HUT Portland Airport shuttle service. Explore the Oregon Gardens just a short drive away or visit the Woodburn Shopping Outlets nearby.

Make your reservations at Holiday Inn Salem for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Guest Reviews

7.9
Based on 442 reviews
Cleanliness: 5.4
Service: 9.4
Location: 8.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 7.4
S
Steven • couple • us
8
Cons:

Room was too small, bathroom was oddly layed out. Toilet paper was a long reach to the left.

2026-10-29 • via Nuitee
S
Saraya • solo_traveller • us
10
Stressful beforehand and being there made it a 10/10
Pros:

The receptionist who checked me in was a saint🙏🏽

Cons:

Nothing

2026-10-28 • via Nuitee
H
Harlee • family_with_children • us
10
2026-10-25 • via Nuitee
V
Victoria Lee • family_with_children • us
8
2026-10-22 • via Nuitee
M
Michael • couple • us
8
It's pretty new, clean, close, great!
Pros:

It's pretty new, clean, close, great!

2026-10-09 • via Nuitee
M
Mai Nou • family_with_children • us
7
Good stay for great fun in the area!
Pros:

We had a wonderful stay at the Holiday Inn in Salem. The rooms were comfortable and the staff were kind, friendly, and helpful throughout our stay.

The location was also convenient for our trip. It was a reasonable commute to many of the activities we had planned in the area. Overall, we enjoyed our stay.

Cons:

We booked two rooms for our family stay. One room was clean and well maintained when we checked in. However, the second room upon entrance had an unpleasant odor. The odor eventually cleared up once we opened windows and aired out the room, but it definitely wasn’t the most pleasant way to start.

Aside from this issue, we had a wonderful stay. We would suggest checking rooms for any unusual odors before guests arrive, as addressing this small detail could make an otherwise great experience even better.

2026-09-08 • via Nuitee
M
Morales-Reyes • solo_traveller • us
10
2026-09-08 • via Nuitee
K
Katie • couple • us
10
quick and easy
Pros:

clean and up to date

2026-09-05 • via Nuitee
M
Morales-Reyes • solo_traveller • us
10
2026-09-03 • via Nuitee
H
Howard • couple • us
10
2026-09-03 • via Nuitee
M
Mariah • family_with_children • us
10
2026-09-02 • via Nuitee
K
Kim • family_with_children • us
10
2026-09-01 • via Nuitee
W
Wendy • solo_traveller • us
4
Pros:

The bed was surprisingly comfortable. I normally can't get comfortable in hotel beds and don't sleep.

Cons:

The room was not cleaned well. The bathroom was a problem. There was a clump of hair in the shower drain, public hairs on the shower floor, and partial footprints also on the shower floor. Other parts of the floors in the room also dirt present and cobwebs by the ceiling above the clothing armoire.

2026-08-29 • via Nuitee
M
Moore • solo_traveller • us
10
Pros:

Amenities and ease of getting to the highway and downtown

Cons:

N/A

2026-08-28 • via Nuitee
S
Sharon • solo_traveller • ca
9
Cons:

The TV did not work. The phone was not working and was not plugged in.
Maintenance had to fix the TV. Remote was also on the floor. Floor was not vacuumed very well. Saw clothing tags on carpet from previous residence.

2026-08-26 • via Nuitee
P
Parker • couple • us
3
I would not stay there again.
Pros:

The location

Cons:

The carpet had dark stains and was bunched up. I tripped on it . Also, the room was extremely cramped .

2026-08-21 • via Nuitee
B
Binh • family_with_children • us
10
2026-08-20 • via Nuitee
G
Garcia • couple • us
10
2026-08-13 • via Nuitee
E
Emily • couple • gb
5
Ok
Pros:

Easy to find and had coffee making facilities

Cons:

Noisy. Thin walls and ceilings lots of crashes heard through the evening.

2026-08-08 • via Nuitee
E
Eugenio • couple • es
8
Buen hotel y buen personal, en un entorno poco atractivo,
Pros:

El restaurante/bar, el personal de recepción amable y profesional, así como el personal del desayuno, nos atendieron dos mujeres maravillosas. Buen desayuno.

Cons:

La máquina de AC hacía un ruido terrible, tuvimos que dormir con tapones. La ubicación del hotel parecía un lugar poco seguro.

2026-08-08 • via Nuitee