Holiday Inn Dubuque/Galena by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (412 reviews)
450 Main Street , Dubuque , US
+1 563-556-2000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location, walkable to nightlife and attractions
Friendly staff and exceptional bartender service
Clean rooms reported by many guests
On-site restaurant/bar and shuttle service available
Comfortable beds and spacious lobby
Garage parking available
Cons:
Inconsistent cleanliness; some rooms arrived unclean or needed deep cleaning
Noise issues (road and lobby) affecting sleep
Perceived poor value/expensive for quality received
Front desk/check-in and billing problems reported
Breakfast quality or inclusion confusion; some found it poor or not included
Parking access inconvenience (distant lot) and nearby construction
Outdated rooms or incorrect room configuration for some bookings
Limited or missing TV channels for some guests

Categories

Cleanliness
7.45
Mixed reports: many reviews say rooms and common areas were very clean, but several guests reported unclean rooms on arrival and a need for deep cleaning.
Service
8.8
Generally praised (friendly staff, helpful shuttle, standout bartender) but isolated negative experiences at reception and during billing/check-in caused frustration.
Location
9.6
Consistently cited as a major positive: central, close to nightlife and walkable to attractions; multiple reviewers highlighted the great location.
Room Quality
6.8
Mixed: comfortable beds and satisfactory amenities for some, but several reports of noise (road/lobby), outdated rooms, and wrong bed configurations.
Amenities
8.4
Good on-site amenities: restaurant, bar, garage parking and shuttle service were appreciated, though some guests noted limited parking access and inconsistent bar hours.
Value for Money
6
Several guests felt the price was high for the experience (examples of $300/$213 complaints), issues with included breakfast and refused discounts lowered perceived value.
Food and Beverage
7.45
Mixed: standout positive experiences with the bartender and on-site restaurant, but multiple comments about poor or confusing breakfast inclusion and average breakfast quality.
Overall Experience
8.7
Overall a positive stay for many (exceeded expectations, comfortable, would return), tempered by service or room-quality incidents for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location near Grand River Center
This Dubuque, Iowa hotel is ideally situated within a mile of the Grand River Center convention venue, making it a perfect choice for business travelers and event attendees.

Amenities for Comfort and Convenience
Holiday Inn Dubuque/Galena offers a range of amenities including an indoor pool, gym, business center, and banquet facilities. The free airport shuttle service adds to the convenience for guests.

Dining Options at River Rock Kitchen & Tap
Indulge in delicious meals at the on-site River Rock Kitchen & Tap, serving breakfast, lunch, and dinner daily. It's a convenient and tasty option for guests looking for a satisfying dining experience.

Experience comfort, convenience, and great dining at Holiday Inn Dubuque/Galena. Book your stay now to enjoy all these fantastic amenities and more.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the swimming pool will be closed from 18th January to 31st January.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DBQ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 412 reviews
Cleanliness: 7.45
Service: 8.8
Location: 9.6
Room Quality: 6.8
Amenities: 8.4
Value for Money: 6
Food and Beverage: 7.45
Overall Experience: 8.7
B
Barbara • solo_traveller • us
10
Very good
Pros:

Very clean and nice

2026-10-30 • via Nuitee
C
Cassidy • couple • us
2
I didn’t like that I paid $300 for a room that we got into and wasn’t cleaned. I also called ahead of time about check i
Pros:

The drinks downstairs

Cons:

Not clean and staff weren’t accommodating.

2026-10-29 • via Nuitee
S
Stephen • family_with_children • us
10
Nice hotel.
Pros:

Clean rooms, comfortable beds, good amenities, good location. Fair prices. The best hotel so far on this trip.

Cons:

Nothing to dislike.

2026-10-29 • via Nuitee
S
Sven • couple • at
8
Tolles Hotel, gutes Frühstück, aber am Abend ist es besser in die Star-Brauerei zu gehen
Pros:

Super Lage! Sehr freundliches und hilfsbereites Personal.

Cons:

Am Abend in der Hotelbar war die Bedienung unterdurchschnittlich motiviert.

2026-10-22 • via Nuitee
D
Dawn • couple • us
10
Would definitely stay there again
Pros:

Location, and bar and restaurant

Cons:

We had to use the third parking lot and it had no access to the building so we had to walk around the block carrying our stuff, kind of a pain, but not horrible

2026-10-20 • via Nuitee
B
Bradshaw • couple • us
10
Pros:

Close to night life activities

Cons:

Construction nearby

2026-10-17 • via Nuitee
D
Deborah • couple • us
8
For the overnight stay it met our needs
Pros:

Had a restaurant in the hotel, parking in a garage

Cons:

N/a

2026-10-15 • via Nuitee
A
Amber • couple • us
4
Probably wouldn’t use this hotel again
Pros:

The lobby was super nice and the location is good and within walking distance to many things

Cons:

The room needed a deep clean felt dirty.
The room was extremely noisy from road noise outside to lobby noise inside. Didn’t get much sleep

2026-10-13 • via Nuitee
E
Eve • family_with_children • us
10
2026-10-12 • via Nuitee
M
Mary • couple • us
2
Fine accept the TV channels
Pros:

Restaurant on site.

Cons:

TV channels and didn’t broadcast baseball playoff games.

2026-10-08 • via Nuitee
S
Stacy • solo_traveller • us
6
2026-09-17 • via Nuitee
C
Cassara • family_with_children • us
8
Pros:

The staff were very friendly and helpful. It was really clean and comfortable.

2026-09-17 • via Nuitee
P
Paul • couple • gb
9
2026-09-11 • via Nuitee
R
Richard • couple • us
3
Not good
Pros:

Nothing

Cons:

$213 for a room that needed to be updated. NO BREAKFAST.

2026-09-11 • via Nuitee
E
Escobar • couple • us
10
This place exceeded our expectation in comfort, welcome, cleanliness and so much more.
Pros:

Spacious lobby to read and relax, clean room, uncomplicated temperature control, inexpensive breakfast buffet. This was actually the second place we booked. We were celebrating our 41st anniversary and just wanted a quiet place to stay the night. The first place we booked was so aweful, we decided to leave without knowing if we could get a refund. We were so satisfied with this place that we decided to become members of the IHG program to make sure we get the best hotel for the best price every time.

2026-09-11 • via Nuitee
M
Missy • extended_group • us
7
Quintin the bartender made our stay the best. Thank you!!
Pros:

Quintin the bartender at the restaurant was phenomenal. He was closed Saturday nite and opened the bar up for 7 of us and then again on Sunday he was gonna close at 9 and stayed open for us until midnight. We appreciated that so much . He made the stay so much better. The shuttle service was nice to take to casino and bring us back as well.

Cons:

We had our credit card on file for the book g when we arrived they couldn’t find us in the system and we had 2 rooms reserved, finally she found us. We wanted to pay for the room with cash and our card was still on file for incidental fees. And she was rude and not friendly about the situation. At check out they didn’t have our card on file so she couldn’t get us checked out. She reswiped our card and made it charge the room again. The whole situation was not professional and very frustrating to make our bank account have issues now.

2026-09-08 • via Nuitee
L
Lee • couple • us
8
Very expensive
Pros:

Breakfast was not very good at all

Cons:

Would not accept any of my discounts my loyalty is a first responder or even veteran none of them

2026-09-06 • via Nuitee
M
michael • solo_traveller • us
10
2026-08-26 • via Nuitee
D
Deborah • couple • us
9
2026-08-26 • via Nuitee
R
Rene • couple • ro
4
Pas ce que l’on peut attendre pour le prix
Cons:

La chambre qui n’est pas celle que nous avions réservée (2 lits en place d’un seul King size), le bruit d’une machinerie dans le plafond de l’entrée de la chambre, la réception qui insiste sur le fait que nos breakfast n’étaient pas inclus alors qu’ils l’étaient. Dont le prix pour tout cela était vraiment exagéré.

2026-08-19 • via Nuitee