Hotel Giglio dell'Opera

Beautiful property, best location, walkable from major transport hub, accessible to Roma termini, Metro station and Bus terminal each. Good room size for a family, the furnishing looks dated but still neat and clean and well maintained. The breakfast is complimentary but limited menu/ variety, still sufficient to start your day.

Great hotel in a convenient location close to the main train and bus station and only 10 minutes walk into the city centre. Lovely marble interior. The staff were friendly and helpful, especially Manu on reception and the lovely lady serving breakfast. It was great to have the news channel on a big TV in the breakfast room. Room was adequate, requires a little updating but fine for the price. The only improvement would be a duvet as it was cold at night and the blankets were thin. The luggage store was very convenient on check out day. Overall a really good hotel.

I know this is not a 5 star hotel but the staff definitely deserve a 5 star rating as does the breakfast which is a continental breakfast. All the staff are welcoming. Rooms and beds made every day with clean towels. Foyer is lovely. Has a lift to your floor and a lift down to breakfast. Hotel was full the whole time we were there. That says plenty.

Central and neat hotel. Close to many amenities. The reception was very welcoming and the breakfast was great. A clean, convenient and affordable hotel…

A good place to stay, breakfast was also Ok
Staff could be more friendly and helpful but they were not

We booked the hotel at the last minute. We were really happy with the location and setting. Located in a pretty part of Rome a short stroll from the train station and surrounded by some lovely restaurants. The hotel was a little tired, but the staff were friendly and attentive.

Staff was great

I was there a few days ago and I can say that the location is great and the hotel service is outstanding, especially the young and charismatic Jerrin George Thekkumkattil was always ready to help us and give his best and thanks to him we would return to the same hotel again.

The hotel is centrally located near Termini Station, making it very convenient for access to public transport, shops, and restaurants. Given its prime location in Rome, the prices are quite reasonable.

We booked our stay via email and received an immediate confirmation, which was appreciated. The reception and restaurant staff were all very helpful and welcoming, adding to the overall positive experience.

However, the hotel does show signs of wear and could benefit from some maintenance and a general facelift. For example, the TV antenna wasn’t working during our stay, which was a minor inconvenience.

With some updates and repairs, this hotel has the potential to be an excellent place to stay in Rome. For now, it's a solid choice for location and service, with room for improvement.

The hotel was exactly what you would expect for the price point. The close proximity to Rome Termini was the most appealing part of the hotel.

Staff is so nice and friendly. Nice area.

This is one of the best hotel

Buena atención, pero la propiedad está muy antigua y un poco descuidada

Great location. Very old

Great place

I really enjoyed the breakfast and location to the termini. Overall, this was a great place to stay and I will be back.

Omg where do I start, never been so disappointed in a hotel in my life. We arrived and the room was supposed to be clean and ready. We walked in and wouldn't sleep on the sheets as the room was so dirty. We complained to the desk that someone left an old suitcase in the room but they didn't care. The dust was so thick. The place was so gross never again would I ever think or send anyone there. Please take them off your list my friends took pictures of the grossness. To pay over 1000 dollars for 3 nights was the biggest waste. I just can't believe the filth.

We liked the fact that it’s located where there’s plenty of restaurants around the hotel. The hotel room was nice except for the foul smell coming from the toilet (kind a like sewer) that we have to open the window at all times.

I was stranded in another city due to a flood. All transportation services (buses and trains) were not working in the whole region due to the flood. I only booked this hotel so I could sleep during the night before my early morning flight. As soon as I got a message from Trenitalia informing of the flood I called the hotel and spoke to the manager Alex who told me he could refund me the money, because it was a flood (it wasn't my fault). He first lied and told me to call Agoda to solve the issue because they had the money, not the hotel. Agoda told me it was the hotel decision to refund me or not. He asked me to send and email with all the information on the news regarding the flood, which I did. He then disappeared, never answered my calls again. I spoke to another lady at the night shift. She very rudely, while I was trying to explain the whole situation told me she could not refund me (even though the manager told me he would) and she had better things to do. I've lost the whole day calling Agoda and the hotel. In the end, I learned the hotel is the one that makes the decision, not Agoda as the manager informed me (because he was trying to get rid of the problem since I was leaving the country and would not be able to solve the issue anymore). He never replied to my email or answered any of my calls after that. Even though it was a natural disaster situation. I would never recommend this hotel to anyone for the way staff treats their guests, being rude and lying to them.

Expected a 3-star hotel, however, it was, old, out dated, worn out and very much a disappointment. It is definitely NOT worth a one star let alone a three star as promoted. The photos management promote are certainly not showing the reality. Our photos attached.
BEWARE - WORSE - the fact that there was CCTV cameras in the room and bathroom. We covered them over and thinking what perverts required these installed.
The mattress, bedding sheets, towels and furniture generally were old and tatty. No fridge, no tea, kettle, cups or what you would expect of a three star hotel.
Some areas were a little dirty. Lift very old and the 3rd floor light didn't work. The heating didn't come on during the night and hence we had to ask for maintenance to check heating and to provide a blanket.

We declined to have breakfast at an extra charge of 5 Euros. Breakfast in a scruffy basement wasnt the way to start the day and there was building works going on.

DESPITE THIS REVIEW, the staff were 5-Star! Exceptionally helpful, kind and delivered. Bravo to the reception staff! Shame they have to work in an old, worn out dated hotel that was probably beautiful in its day.