Hilton Garden Inn Raleigh-Durham/Research Triangle Park

Hotels
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Hilton Garden Inn
8.4 (303 reviews)
4620 South Miami Boulevard , Durham , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness of the hotel
Friendly staff
Good breakfast
Cons:
Poor service from some staff
Cleanliness issues in bathrooms
Inadequate amenities for breakfast

Categories

Cleanliness
7.86
Mixed reviews on cleanliness with comments about hair in the tub and toilet smelling of urine.
Service
8.83
Staff was described as friendly and helpful, despite some complaints about a rude receptionist.
Location
8.87
Conveniently located near the airport, although slightly isolated.
Room Quality
7.82
Issues with room readiness and noise from the bed, but some rooms were spacious and comfortable.
Amenities
8.35
Amenities were adequate, but limited options for breakfast and issues with key cards noted.
Value for Money
8.81
Fair value given location and basic amenities, though breakfast pricing was considered high.
Food and Beverage
7.86
Breakfast was good but overpriced; no major complaints about food quality.
Overall Experience
8.83
Overall a decent stay with some positive aspects, despite several concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:08

Property Description

Convenient Location
Situated just 9.5 miles from Durham, North Carolina, the Hilton Garden Inn offers a complimentary shuttle to the Raleigh-Durham International Airport, ensuring a hassle-free stay for guests.

Amenities Galore
From the inviting outdoor pool to the well-equipped fitness room and convenient business center, this hotel provides everything you need for a comfortable and productive stay.

Delightful Dining Options
Indulge in delicious American cuisine at The Great American Grill for breakfast and dinner, or unwind with a drink at the on-site bar. Craving a snack? Visit the 24-hour convenience store for a quick bite.

Ready to experience convenience and comfort at Hilton Garden Inn Raleigh-Durham Research Triangle Park? Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 303 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.83
C
Charles • solo_traveller • us
1
Poorly run hotel, worst Hilton I’ve ever stayed in
Pros:

Run down

Cons:

Run down, poorly trained staff. No regular coffee pods in the room. Breakfast buffet unavailable.

2026-01-22 • via Nuitee
N
Nancy • couple • us
10
Would stay against
Pros:

Very clean friendly staff

Cons:

Nothing

2026-01-20 • via Nuitee
M
Mario • couple • us
8
2026-01-20 • via Nuitee
A
Ashley • couple • us
10
2026-01-19 • via Nuitee
W
wynella • couple • us
8
2026-01-14 • via Nuitee
C
Calita Taylor • couple • us
9
2025-12-18 • via Nuitee
M
Monique • couple • us
5
2025-12-07 • via Nuitee
A
Akwasi • family_with_children • us
2
not comfortable
Pros:

The breakfast was good

Cons:

The bed was very noisy

2025-12-02 • via Nuitee
P
Paola Andrea • couple • us
1
Never again will I stay at a Hilton we decided to try other hotels
Pros:

We did not like anything

Cons:

The front desk receptionist that was working between midnight and 11am the next day was horrendous . She had a horrible attitude she was on her phone mostly and gve us a horrendous explanation about the hotel. Also my dog is a hotel stay trooper and she did not want to be alone at the property. The hotel receptionist called me to let me know my dog was barking up a storm and was with an attitude told me that my dog is a disturbances which she never does. We beleive someone tried to get into the room which caused her to bark nonstop until we got to the room. After that we felt unsafe to leave her alone and had to take her with us until check out. My dog felt safe with us there and never barked bc we were there with her in the room.

2025-11-24 • via Nuitee
C
Cynthia • couple • us
8
Our stay was quick overnight only so did not experience the entire hotel.
Pros:

We appreciate the parking and excellent shuttle service. Driver to and from airport excellent as well as all staff.

2025-11-17 • via Nuitee
C
Cynthia • couple • us
9
The hotel provided all I needed to make this was a good trip.
Pros:

Conveniently located to places I needed to be

Cons:

N/a

2025-10-26 • via Nuitee
Y
YuMi • solo_traveller • kr
5
2025-10-21 • via Nuitee
F
Faith • couple • us
9
It was decent
Pros:

staff was friendly and helpful

Cons:

room was not ready at 3:30 pm.

2025-10-20 • via Nuitee
B
Bridget • couple • us
8
2025-10-19 • via Nuitee
W
Whittney • extended_group • us
10
2025-10-18 • via Nuitee
R
Rod • couple • us
6
2025-10-13 • via Nuitee
L
Lavern
8
Can use some up-grades in bed linen and cleanlines
Pros:

The beds sleep good they can use some new sheets and Dual for what its worth. I always bring my own sheets. The bathroom toilet needed cleaning thoroughly. Not a half azz job.I had clorox wipes and sanitizing spray. The refrigerator was not working also staff needs to check to see if these items work. Staff needs to constantly check on all appliances to make sure they working. Thank you

2025-10-12 • via Nuitee
T
Tamara • family_with_children • us
7
Just ok
Pros:

The room size was great

Cons:

I did not like the bed foundation because it was too big for the bed So we kept hitting our legs everytime we tried to go around it. There was hair in my tub when I first went to get into it and the shower head really does not give a good water pressure. The pillows were not the most comfortable and neither was the mattress.

2025-10-09 • via Nuitee
S
Susan • family
10
Pros:

Front desk was very helpful and friendly.

2025-10-07 • via Nuitee
P
Patricia • family
8
Pros:

Staff was very professional and responsive to our needs. The hotel was very clean. Plenty of free parking and easily accessible from interstate. Great location.

2025-10-06 • via Nuitee